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Print E-mail del.icio.us 16 comment(s) - last by DarkElfa.. on Jun 30 at 3:32 PM

Cell provider eases up on customers looking to jump ship

T-Mobile customers looking to leave their contracts can expect a relaxed Early Termination Fee if they are nearing the end of their plan.

A press release sent to journalists yesterday reveals that T-Mobile will reduce its ETF to $100 for customers with three to six months left on their contract, and will further reduce the fee to “$50 or their standard monthly charge, whichever is left” for contracts with less than three months remaining.

T-Mobile spokesman David Henderson said the policy change applies to “new or renewing” contracts beginning June 28.

Washington Post blogger Rob Pegoraro notes that T-Mobile is one of the last providers to revise their ETF policy, following AT&T and Verizon Wireless, which announced a similar policy change last November and two years ago, respectively. The remaining “lone holdout” is Sprint Nextel – but the company recently announced ETF reform plans of its own slated for “later this year.”

The move comes amidst a nationwide push for ETF reform, spearheaded by the FCC and driven by a rash of class-action lawsuits filed by customers angry with their service providers. These lawsuits allege that ETFs lock customers into less-than-desirable phone plans, and that the fees have little relation to a contract's value: customers pay the same amount of money, regardless of the price of their phone. Cellular providers say ETFs are necessary in order to subsidize the cheap handsets that have allowed the US cell phone industry to “flourish.”

Citing a wide, troublesome diversity in state-by-state cellular regulation, a coalition of providers asked the FCC to establish nationwide ETF regulation earlier this month. While it indicated that it is willing to intervene, the FCC’s attitude seems to remain cautious, and FCC chairman Kevin Martin asked for a number of changes – like ETFs based on the cost of equipment and prorated against “reasonable” contract lengths – beyond what providers have implemented.



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What a handjob to the customers.
By DarkElfa on 6/25/2008 11:29:24 AM , Rating: 2
How amazingly generous of them to do that for people who are practically done with their contracts and not for the people who would actually leave, like those with a year or more left. Who really leaves with only a few months left?! Sad corporate buggery.




RE: What a handjob to the customers.
By DarkElfa on 6/25/2008 11:32:22 AM , Rating: 2
Oh, and not to mention them not even making it retroactive for existing customers.

I'm a T-Mobile user and having already been screwed by their underhanded sales pitches, I do have a grudge.


RE: What a handjob to the customers.
By DarkElfa on 6/25/2008 11:39:52 AM , Rating: 2
Sorry, they really need an edit button here, but their cancel prices are butt spankingly ridiculous and I give as an example my mother's plan which the sales person glossed over and didn't bother to mention, which ended up costing her 75 more bucks a month than he told her up front and when she found out and told them she'd rather pay the 200 dollar cancellation fee which the salesman quoted her, only then did they disclose it was 200 dollars per phone for all 5 phones to the tune of 1000 bucks.

Sure, she should have read the fine print, no doubt, but she's old and not tech savvy and they darn well took advantage of that when they "failed" to mention all the facts.


RE: What a handjob to the customers.
By ebakke on 6/25/2008 12:18:23 PM , Rating: 2
Your mother's situation is unfortunate, but it's still her responsibility to read the contract.


By HaZaRd2K6 on 6/25/2008 4:18:55 PM , Rating: 2
quote:
it's still her responsibility to read the contract.


Ain't that the truth? It really annoys me when people put their name to something and then try to back out, but in so doing want to get all kinds of kickbacks that were nowhere in the contract.

I have an issue with Telus Mobility in Canada. I signed up for a contract that said I had a specific fee to pay for call display per month. They recently tried (note I say tried) to up the fee for that by $1 per month. Now, $1 isn't much, but if they aren't going to honour the contract, why in hell am I? They didn't raise my fee.

Although I will say Telus has a better early cancellation fee system. It's $20 per month for each month remaining on your contract, so the closer you get to the end of your term, the less you pay.


By DarkElfa on 6/30/2008 3:32:49 PM , Rating: 2
...and I guess its never going to be the responsibility of the carrier to not try and shuffle the truth under the rug so they can sell more and then hide behind the small print when the customer finds out that they were only told the minimal truth.


By LatinMessiah on 6/25/2008 7:05:29 PM , Rating: 2
Edit! Edit! Edit! Gives us an edit button!


Hah
By Shadow Conception on 6/24/2008 10:49:52 PM , Rating: 2
Ironic how the article's text wraps around a fat TracFone flash advertisement. :)




RE: Hah
By daftrok on 6/25/2008 2:36:20 AM , Rating: 2
I have Adblock Plus! Screw advertisements! YAY!


RE: Hah
By Polynikes on 6/25/2008 2:38:11 AM , Rating: 2
Heh, me too.


RE: Hah
By Jedi2155 on 6/25/2008 3:14:02 AM , Rating: 2
Can't live without my ads!


RE: Hah
By thornburg on 6/25/2008 8:38:24 AM , Rating: 3
quote:
I have Adblock Plus! Screw advertisements! YAY!


I don't use Adblock much anymore, but I do use NoScript and I don't allow many sites to run scripts, so those obnoxious Javascript and Flash ads don't show. I let static banner ads and plain text ads run, because I understand that sites need income, and most of that comes from ads.

But if you want to blast me with obnoxious flashing images/dancing people/audio/etc, then I block your source site (if NoScript didn't take care of it for me).


By SiliconAddict on 6/25/2008 9:50:42 AM , Rating: 2
The whole upgrade your hardware...sign up for 2 more years thing. OK my assumption is they still have this since its been a while since I've looked into it. But penalizing a person for getting new hardware is asinine.




By johnsonx on 6/25/2008 11:18:32 AM , Rating: 2
There's no penalty for getting new hardware. You either pay the full price of the hardware, or sign a 2 year contract in exchange for a hefty discount on the hardware. You don't actually think those "free" phones are delivered for free by the magic free phone fairy do you?


Separate Monthly Phone Plan/Phone Purchase Pricing
By Kary on 6/25/2008 4:16:54 PM , Rating: 2
If the FCC really wants to do something, force the cell phone companies to charge a separate monthly rates for service and cell phone purchases.




By Kary on 6/25/2008 4:24:25 PM , Rating: 2
Poor grammar on my part there, but still I think the idea is valid (sorry, didn't see how to edit)


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