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Apple is popping out higher quality, more reliable products than anybody else, according to PC World and its readers.  (Source: Sydney Morning Herald)
Apple's users claim that the company's products have few problems and that they are extremely pleased with its service

PC World recently conducted its annual "Reliability and Service Survey" which interviews customers and asks them about the tech products they use, how reliable those products are, and the quality of the services associated with those products.

With over 79,000 people interviewed, 
PC World arrived at a surprising conclusion -- Apple was the best tech firm in terms of quality.  The magazine writes:

Apple once again smoked the competition in the desktop, notebook, and smartphone categories, winning high praise from customers in all reliability and service categories. The Macintosh and iPhone maker did so well that virtually all its scores were above average. Apple's only average scores were related to the company's deftness at replacing failed notebook components, and in two areas pertaining to serious problems with the iPhone, the latter perhaps stemming from the iPhone 4's well-publicized antenna issue that resulted in dropped calls for some users. 
...
Can Apple do no wrong? Indeed, 2010 was a remarkable year for the world's highest-valued tech company. In addition to unveiling the iPad, a touchscreen tablet that launched a new genre of mobile computing devices, Apple enjoyed record sales and profits. And now it's won the trifecta by smoking the competition in our reader poll.
IDC computer analyst Bob O'Donnell attributes Apple's popularity to the company's stylish, well-made computers and its easy-to-use operating system. "It's a combination of having high-quality hardware--you pay a premium for it--and a software experience that's more straightforward," he says. "And if you have fewer questions, you typically have fewer problems."
Apple is very good at offering extras too. "You have things like the Genius Bar at all the Apple stores. People literally walk in with their systems, and the [support] guy sits there and says, ‘Oh, yeah, you've got to do this, this, and this,'" O'Donnell adds. "It gives you a warm, fuzzy feeling: ‘They're taking care of me.' Nobody has anything close to that on the PC side."

Of course this is a survey of customers' perceptions of quality, not the actual quality of the products themselves.  Apple's customers are notoriously loyal, and thus recent issues including buggy softwareexploding iPods, shattered iPhone screens, overheating iPadsoverheating MacBook Prosfailing antennas, and more, might have been overlooked by Apple's loyal followers.

Additionally Apple's high prices may be created a distorted perception of quality among consumers.

Other companies that did well in the survey include ASUS in the laptops segment, Panasonic in the TV segment, and Canon in the printer/camera segment.  Verizon, HTC, and Brother also all earned praise.

Among those rebuked in the survey were Research in Motion, makers of the Blackberry.  Others criticized included Dell and HP, the world's two largest computer makers.

So is PC World and its readers right?  Is Apple a quality god?  Feel free to chime in.



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This article is over a month old, voting and posting comments is disabled

Slight correction
By R6Raven on 11/30/2010 10:40:29 AM , Rating: 5
quote:
With over 79,000 people interviewed

"With over 79,000 sheep interviewed"

Ah. Much better.




RE: Slight correction
By joedon3 on 11/30/2010 10:45:46 AM , Rating: 5
You definetly need to look at the types of people using each device.

People mostly choose Android because it's open and you can change things. People mostly use iPhone because they don't want to make changes. If you switched phones on the userbase (gave iPhone to Android users and vise versa) The results would show that iPhone sucks because it doesn't do what the users want.

For an accurate result, you'd need an unbiased test group commenting on both all devices, not "iPhone" users and "Android" users. They're going to be biased for their own device.

Not to mention the range of Android devices and people with problems on Android are the ones that root, flash ROMs, etc. like myself.


RE: Slight correction
By Pirks on 11/30/2010 10:55:45 AM , Rating: 3
quote:
For an accurate result, you'd need an unbiased test group
Which is the case with these 79,000 people, they were chosen randomly and do not represent a particular iSmth/WinSmth/etc group. Hence the result is accurate, don't you think?


RE: Slight correction
By Luticus on 11/30/2010 10:59:39 AM , Rating: 3
Eh, all it proves is the level of masochism that mac fans operate at. Apple is the only company that can use "PEBKAC" as an actual excuse for a devices problems and get away with it. Who else can say "your holding it wrong" and get away with it like that? No one, that's who. Apple has indeed perfected an art.


RE: Slight correction
By Pirks on 11/30/10, Rating: 0
RE: Slight correction
By Luticus on 11/30/2010 11:18:36 AM , Rating: 4
quote:
Read the PC support forums and realize what HELLISH masochism PC users operate at :P


As a user of both... i call BS! Mac have JUST as many problems (if not more post Vista) as any PC. as someone who just got done repairing an osx 10.6 keychain that was absolutely demolished! macs are a total pain!

not to mention those support forums are bassed on ~90% - 94% of the total PC market where as the mac forums are based on ~5%

quote:
Who else? I think only the pioneer who's shaken the market and made a little revolution has the guts to say that and then get away with it. Really sad that at the moment there are no other similar pioneers besides Apple on the personal computing/mobile market. So yeah, no one else for now.

I couldn't have proven my point better!


RE: Slight correction
By Pirks on 11/30/10, Rating: -1
RE: Slight correction
By SoCalBoomer on 11/30/2010 12:24:41 PM , Rating: 4
I see the same thing in my support role - I've had just as many Macs in my office needing support (failed hard drive, failing screen, OS needing update/reinstall, etc.) as other computer brands. Primary difference is that with other computer brands are far easier to support. . .esp with hardware issues.


RE: Slight correction
By Luticus on 11/30/2010 1:29:07 PM , Rating: 2
quote:
Primary difference is that with other computer brands are far easier to support. . .esp with hardware issues.

Very true, in order for apple to work on our mac hardware (because it's all proprietary) we have to get in our car and drive it down to the apple store (where we have to pay to park). Then apple "might" ship it off for us if they deem it worthy. With hp, we just go to their website, put in a support ticket, they mail us a box with a return label and off it goes. 3 days later we have our part back good as new.


RE: Slight correction
By Shatbot on 11/30/2010 1:30:33 PM , Rating: 3
I can see why Apple would have good results in these types of surveys. Most people would buy Apple Care for a start, which means you have a lot of additional funds to sink into customer support, and when they have an issue there's the cash to have a unit replaced quickly. Pair that with the fact that you don't have much variation in the units you need to support - iPhone 3G, 3GS and 4 for example means that you can have much more streamlined support processes.

The stacking nature of Apple products means integration is much easier between devices, and coupling that with a simplistic user interface means you avoid a myriad of technical compatibility issues, and the user doesn't see any of them.

I hate Apple with an absolute passion, and I find that the less people know about computers in general, the more they find Apple products appealing. Just like on Daily Tech, the geekier you are, the more you dislike Apple(in general). Where I'd see limitations the average person sees enhanced reliability, because they are asking less of their machine. Flash support, is a great example.


RE: Slight correction
By joedon3 on 11/30/2010 11:56:26 AM , Rating: 2
let me clarify a little. "typical" iPhone users buy a phone because it works. and they're happy that it works.

"typical" Android user wants more and more from their device, so they MOD and use custom ROMS. so, out of the box they are less satisfied because they know that their devices are more capable.

Android users don't want their device to "just work" they want it to kick ass and take names, and that's what they expect.

So is summary, the standard for Android phones are set higher by Android users to compete with the iPhone as well as the knowledge of hardware capability. so when two devices have similar operating levels, the one with the higher expectancy will lose every time.


RE: Slight correction
By talozin on 11/30/2010 12:16:07 PM , Rating: 2
"typical" Android user wants more and more from their device, so they MOD and use custom ROMS.

I'd really like to see some numbers on how many people install custom ROMS on Android phones vis-a-vis how many people jailbreak their iPhones.

One of the things that weirds me out about the iPhone/Android flame war is how the iPhone -- which is essentially running a recognizably BSD-ish version of UNIX -- is not the most open phone on the market. The debate has really shifted, and I think that's a good thing.


RE: Slight correction
By joedon3 on 11/30/2010 12:38:43 PM , Rating: 2
I'd like to see those numbers too. but jailbreaking an iPhone doesn't allow you to custom theme the device, or make config changes to the OS.


RE: Slight correction
By talozin on 11/30/2010 1:15:08 PM , Rating: 2
"Themes" must mean something different in the Android world. There are apparently so many on Cydia that there's actually an FAQ for "how do I keep these out of my search results".

As for "config changes to the OS", what qualifies? A jailbroken iPhone with sshd running is basically a very small, slow UNIX box.


RE: Slight correction
By aharris on 11/30/2010 1:25:05 PM , Rating: 2
Umm, that's exactly what jailbreaking the iPhone gives you access to.


RE: Slight correction
By joedon3 on 11/30/2010 1:34:35 PM , Rating: 2
Can you replace (not add) the email app with a custom one?

Can modify the menu animations and boot animations?

Can you add custom menu options to system apps?

Can you modify the file system to be more efficient?

Can you push a custom kernel?

Can you Overclock and/or Undervolt if you'd like?


RE: Slight correction
By Pirks on 11/30/10, Rating: -1
RE: Slight correction
By fearrun on 11/30/2010 2:33:41 PM , Rating: 2
Hell, I may just buy an iPhone if Steve adds features like making me toast and washing my dishes.


RE: Slight correction
By joedon3 on 11/30/2010 3:16:33 PM , Rating: 2
well, at least I didn't say "If you please". :)


RE: Slight correction
By joedon3 on 11/30/2010 3:17:06 PM , Rating: 2
if it suits your fancy.


RE: Slight correction
By bigboxes on 11/30/2010 6:44:42 PM , Rating: 2
The iPhone is a computer with a phone app. It's not an appliance. Duh.


RE: Slight correction
By frobizzle on 12/1/2010 9:07:16 AM , Rating: 1
Looks like Pirks is off his meds again!


RE: Slight correction
By Pirks on 12/1/10, Rating: 0
RE: Slight correction
By talozin on 11/30/2010 2:59:39 PM , Rating: 3
Can you replace (not add) the email app with a custom one?

It depends on what you mean by "replace". You can remove Mail.app, if you like. You can install IbisMail (for example). I'm not sure exactly how (say) Safari will handle having a new default email client. Not something I've done myself.

Can modify the menu animations and boot animations?

Not quite sure what you mean by "menu animations". You want the highlighting to be a different color? Or do you want, say, the screen to do a vertical wipe rather than a horizontal wipe when you move to a new screen?

Boot animation, I assume, means you want to get rid of the Apple logo. See, e.g., http://modmyi.com/forums/skinning-themes-discussio...

Can you add custom menu options to system apps?

I'm not sure if this is exactly what you're looking for, but something like http://www.tipb.com/2010/11/23/gridtab-safari-jail... seems to fit the bill?

Can you modify the file system to be more efficient?

Define "modify". Are you talking about mounting your iPhone's filesystems with -o async? Switching to ReiserFS? Rewriting hfsplus? What, exactly?

Can you push a custom kernel?

Not only that, you can run Linux. http://www.vimeo.com/2373142

Can you Overclock and/or Undervolt if you'd like?

The iPhone CPU is actually underclocked by default. You can restore it to its default clock frequency, if you're inclined. I'm not sure if you can "overclock" it beyond that. Nor am I sure whether you can undervolt it or not.

I actually didn't know myself how much was possible with a jailbroken iPhone before reading this thread. I'm sure there are some pieces missing, but it seems like you can do quite a lot. That shouldn't be surprising. It's Unix, and it's heavily Darwin-based, which it itself heavily BSD-based. I'd be very surprised if there was any part of the OS level that was impossible to modify. The firmware might be a different story, but people seem to have done some remarkable work with that, too.


RE: Slight correction
By DanNeely on 11/30/2010 11:28:47 AM , Rating: 2
Were they? 79,000 is a huge sample size for random selection and the first part of the article at least doesn't make it clear if they randomly sampled readers, put a poll out their site and waited for people to respond, or put a poll out and sent a please respond message to all their readers. The latter 2 options make 79k responses a much more plausible result but result in data extremely vulnerable to being skewed.

That doesn't even get into the issue of if they asked how reliable people thought their products were (great, ok, bad, horrible) or specifically asked did you have a Problem W, X, Y, Z, etc. The latter is much less vulnerable to halo effects and even skewed perceptions of what's an acceptable quality level.


RE: Slight correction
By talozin on 11/30/2010 11:40:59 AM , Rating: 1
Considering how many more Windows users there are than Mac users, and how comparatively few Apple acolytes probably read PC World (versus, say, Macworld), it seems unlikely that the survey's results were radically skewed by a high number of Apple fans responding. On the other hand, I think it'd be much more plausible that the results were skewed by a small sample of Apple responses. We'd need a better look at their methodology and the raw response numbers to say for sure.

To me, one of the more interesting, and dismaying, parts of the survey is how badly HP did. Remember when HP used to make high-quality, reliable stuff? It wasn't all that long ago.


RE: Slight correction
By omnicronx on 11/30/2010 11:33:46 AM , Rating: 2
If someone called me to take one of those surveys, I'd ask how much they are going to pay me and hang up..

So I ask, who are the kind of people more likely to answer these surveys?

Could it perhaps be the same kind of demographic that buys Apple products?

There are so many variables in these types of studies that the money would have been better spent on pretty much anything else..

I can make up 100 valid points as to why the survey is invalid, and I bet you could do the same to show its validity.

Just goes to show that studies like these are not worth the paper they are written on (or the HD space and valuable internet bandwidth they are taking up)..


RE: Slight correction
By micksh on 11/30/2010 12:59:13 PM , Rating: 2
In part 3 the source article clearly states how people were chosen

We surveyed more than 79,000 PCWorld readers who responded to online and print advertisements, as well as e-mail messages, about our survey

i.e. people who click on ads and read spam.

Further it says
our results don't necessarily reflect the opinions of PCWorld readers in general.


RE: Slight correction
By Tony Swash on 11/30/10, Rating: -1
RE: Slight correction
By omnicronx on 11/30/2010 11:49:17 AM , Rating: 2
I don't care what is being proven, a survey without a detailed explanation about how the respondents were chosen and the kind of questions that are asked are completely useless.

Targeting a particular demographic and getting the answers you want to hear is not a hard thing to do.. (it should be quite clear what demographic is being targetted here as Apple products don't exist outside of the consumer space.. as the article notes, this is not based on anything but consumer opinion.)

I also unfortunately have a PC world subscription and if you have not noticed over the past few years, praising Apple products is not something they have just recently added to their repertoire =P..

Now of course I'm not passing judgement here either way, the Apple products I've used seem well built and have functioned quite well.. but pulling the "they asked the wrong people excuse" just makes me laugh. Surveys like these are ALWAYS bias as it had absolutely no requisite for respondents to back their feelings with any kind of fact or reasoning. I don't care if the survey is pro Apple, MS, or my mother! I'm still not going to take it seriously.


RE: Slight correction
By Tony Swash on 11/30/10, Rating: 0
RE: Slight correction
By Pirks on 11/30/2010 12:24:45 PM , Rating: 2
So what's YOUR excuse, Tony, to diminish the importance of this Apple's screwing of its customers again? ==>> http://www.dailytech.com/Article.aspx?newsid=20274


RE: Slight correction
By chagrinnin on 11/30/2010 12:32:35 PM , Rating: 2
g) Tony Swash has approved this survey

:P


RE: Slight correction
By omnicronx on 11/30/2010 12:34:19 PM , Rating: 2
Are you defining the word Delusion so that everyone knows what to diagnose you with when you are committed?

As pretty much everything you say around here has been 'contradicted by what is generally accepted as reality or rational argument,'


RE: Slight correction
By Tony Swash on 11/30/10, Rating: 0
RE: Slight correction
By Pirks on 11/30/2010 2:26:28 PM , Rating: 2
What I see is Tony Swash afraid to get his bottom served in http://www.dailytech.com/Article.aspx?newsid=20274 since this is where we see Apple screwing its customers, and Tony has NOTHING to say about this. Well, as expected, heheh :P


RE: Slight correction
By Tony Swash on 11/30/10, Rating: 0
RE: Slight correction
By Pirks on 12/1/2010 10:42:45 AM , Rating: 2
quote:
what is the point of all this, of such comments?
The point is to prove that Apple customers like it when Apple screws them, such as with this idiotic SSD screw up, hence they must be masochists.


RE: Slight correction
By joedon3 on 11/30/2010 12:48:38 PM , Rating: 1
quote:
There is really no significant benefit to the average end user of Android being "more open".


I agree. If Android users wanted their phones to "just work" and that's they way Android was built, we'd see different results I think.

Android was built to work on almost any hardware, screen resolution, etc. And there are inherent problems with that.

Apple makes a great product, for a lot of people, but not for me. :-)


RE: Slight correction
By lelias2k on 11/30/2010 12:11:30 PM , Rating: 2
OK, let me see if I understand: You're basically saying one is an "apple"(iphone) and the other is an "orange"(android).

People buy "apple" because they like "apple" , same with "orange".

If you give "apple" to people who like "orange", they'll think it sucks. (Interesting you didn't say vice-versa about the results...)

We need people who don't like either, or like both, to tell us which one is better?

Crazy idea: How about to each its own?

I love that people love to talk about how Apple buyers are brainwashed and crazy about the brand, but they are the first ones to go crazy when the results of a perception survey come out.

People who buy Apple love it because it fits their needs. If it didn't they would look elsewhere.

I have been using both for 15 years, and while my personal choice is PC/Android, I own both and I can clearly see the appeal of each one.


RE: Slight correction
By joedon3 on 11/30/2010 1:11:48 PM , Rating: 2
quote:
Crazy idea: How about to each its own?


That's a great idea. Apple makes a great product. My wife uses an iPhone and an iPad. We give each other hell just for fun, but it works great for her. Android works for me.

quote:
(Interesting you didn't say vice-versa about the results...)


I was going to say that, but I guess I skipped it as I typed.


RE: Slight correction
By VahnTitrio on 11/30/2010 12:24:06 PM , Rating: 2
I think you are correct. Android users demand much more of Android than iPhone users demand of the iPhone. If both the iPhone and Android don't do X, but only the Android users are being picky that it doesn't do X, then Android will certainly have more complaints even though it's the same problem for both.


RE: Slight correction
By Pirks on 11/30/2010 10:50:13 AM , Rating: 1
no no no!
quote:
With over 79,000 golden geese interviewed

yeah baby!


RE: Slight correction
By rhuarch on 12/13/2010 1:03:41 PM , Rating: 2
Here's my theory on why apple users would rate their experience as being better.

quote:
In Festinger and Carlsmith's classic 1959 experiment, students were asked to spend an hour on boring and tedious tasks (e.g., turning pegs a quarter turn, over and over again). The tasks were designed to generate a strong, negative attitude. Once the subjects had done this, the experimenters asked some of them to do a simple favor. They were asked to talk to another subject (actually an actor) and persuade them that the tasks were interesting and engaging. Some participants were paid $20 (inflation adjusted to 2010, this equates to $150) for this favor, another group was paid $1 (or $7.50 in "2010 dollars"), and a control group was not asked to perform the favor.

When asked to rate the boring tasks at the conclusion of the study (not in the presence of the other "subject"), those in the $1 group rated them more positively than those in the $20 and control groups. This was explained by Festinger and Carlsmith as evidence for cognitive dissonance. The researchers theorized that people experienced dissonance between the conflicting cognitions, "I told someone that the task was interesting", and "I actually found it boring." When paid only $1, students were forced to internalize the attitude they were induced to express, because they had no other justification. Those in the $20 condition, however, had an obvious external justification for their behavior, and thus experienced less dissonance.[9]


Apple is just taking advantage of cognitive dissonance. But instead of paying the participants less, they reverse the experiment and charge the customer more for what is essentially the same product the rest of us bought for less money.


Quality, yes; perfection, no.
By talozin on 11/30/2010 11:18:52 AM , Rating: 2
The whole "it just works" thing is overblown, both by Apple itself and by Apple fans. There are plenty of things to carp about with Apple products (right now I'm wrestling with LDAP authentication on OS X -- and no, it does not "just work"), whether it's the high prices, the limited hardware selection, whatever.

But ... my experience over the past decade has overall been very positive when it comes to build quality and reliability of Apple products. Their hardware is, as a general rule, thoughtfully laid out, made from high-caliber materials, and well-put-together. The G5/Mac Pro layout is extremely easy to work in and has some nice thoughtful touches that separate it even from high caliber PC cases. Is that entirely due to their ability to put the system together holistically rather than piece by piece? Yeah. But it still counts.

The MacBook Pros are on a whole different level from even something like a high-end Dell Precision laptop, in terms of materials and build quality. (Although, ironically, they're harder to work in.) The magnetic power connector is a stroke of genius, and I have no idea why it hasn't been widely copied around the industry. Now if they could only come up with a power connector that repels cats.

Apple's had some high-profile egg on its face with things like the iMac screen issues, the iPhone 4 antenna debacle, etc., etc. I don't rule out the possibility that I've just been lucky with the Apple products I deal with. And, quality or no quality, I still find it hard to talk myself into a Macintosh when I'm spending my own money rather than my employer's. But I don't think it's a stretch to say that overall, their quality is high relative to high-volume PC manufactuters. It damned well ought to be for the price.




RE: Quality, yes; perfection, no.
By Luticus on 11/30/2010 11:53:52 AM , Rating: 2
My problem with the macbooks are ventilation issues. They get so hot unnecessarily. if only the only ventilation wasn't the speaker holes and the little slots where the ports and drives are. One other gripe (and this is really annoying to me) what's with the lack of a connectivity light on the Ethernet port? The fact that the battery is held in by a proprietary screw doesn't help its case much either. If i have to use a screwdriver to remove the battery, something's wrong. If I've gotta go buy a special screwdriver to remove the battery... well that's just down right intolerable.

quote:
The magnetic power connector is a stroke of genius, and I have no idea why it hasn't been widely copied around the industry.
On this note you are 100% correct. If there's anything i like about the mac it's the power connection. Even the little cord wrap arms on the power brick are a nice touch.

It's not that i think the mac is total crap or anything, i just feel it's highly overrated and isn't worth the sticker price. I have my preferences like anyone else.


RE: Quality, yes; perfection, no.
By talozin on 11/30/2010 12:08:29 PM , Rating: 2
I haven't worked much with the i7 MBPs, which, if memory serves, are the ones that get hottest, so it may be that I'm missing the worst offenders. My old Core 2 MBP would sometimes get uncomfortably hot, but generally only if I was doing something graphically taxing (e.g., 3D gaming). This is one case where the highly conductive metal case works against Apple.

I can't say that the ethernet thing has ever particularly bothered me, although it's always nice to have more information rather than less. I just don't use ethernet on laptops much these days. If anything, I'd rather have some sort of WiFi signal meter.

When the new-style MBPs first came out, with the not-generally-user-swappable batteries, I was pretty irked, but I've mellowed out some since then. Their battery life claims are too high, but the reality is still pretty impressive, enough so that I'm not too bothered by the lack of an easily exchangable battery. I don't need to switch batteries on a regular basis, so I can live without it, but it just seems like such a senseless thing to omit. I know people are stupid, but surely there can't have been too much of a problem with people screwing up their laptop batteries.


RE: Quality, yes; perfection, no.
By Luticus on 11/30/2010 1:45:57 PM , Rating: 1
Honestly my i7 MBP doesn't get THAT hot. I mean it's hotter than I'd like but it's still usable in a decently cooled room. Just don't go setting the thing directly on your lap without a laptop cooling pad (a practice i use with all my laptops, windows/linux alike). I just think it's a silly design to not offer some kind of ventilation.

User swappable batteries isn't my problem. One time we had a mac 10.6 that got "stuck" at the logon screen (just after) and wouldn't do anything. Wouldn't power off if we held the button or anything. So we said kill the power and remove the battery (as we would on any laptop that had this problem) only to find a proprietary screw holding it in. So we literally had a laptop we COULDN'T power off! We actually had to wait for the stupid battery to die before we could get the mac to reset itself. You should be able to physically kill the power to your laptop/device for basic troubleshooting purposes.

That's my problem :)


By KoolAidMan1 on 12/1/2010 4:32:40 AM , Rating: 2
Even when I run Starcraft 2 or Left 4 Dead 2 on my i7 MBP, it doesn't get that hot at all. The fans spin up but you get that with any notebook.


Should read...
By chagrinnin on 11/30/2010 12:55:15 PM , Rating: 5
Survey: Apple "Smokes more than the Competition" ...period.

Paris says: "That's hot." :P




love it
By gibb3h on 11/30/2010 10:55:07 AM , Rating: 2
the cookie monster pic that is.




RE: love it
By Shig on 11/30/2010 10:57:48 AM , Rating: 2
lol yeah this is good, savin that gem


By Nutzo on 11/30/2010 11:26:00 AM , Rating: 4
quote:
Of course this is a survey of customers' perceptions of quality, not the actual quality of the products themselves.


This is exactly the problem with this survey.

There is a major car publication that rates cars with thier "initial quality survery" (similar to this survey). There is a 2nd publication that has users fill out a survey of "actual" problems they have had with thier cars.

The actual quality/reliability ratings between these 2 magazines is completely different. The biggest difference is in "image" cars. People who buy a car based "image" will always rate the car higher, no matter how unreliable it is, just like with Apple.

Now if they want to do a survey of how many times the computer was in for service, and how smooth the service went, then that would be much more acurate.




I'll be # 79,001
By morphologia on 11/30/2010 3:24:19 PM , Rating: 4
Here's my Apple experience, just FYI:

Apple iPod - Lasted a little more than a year before failure. All attempts to fix it failed, did not want a replacement.

Apple iTunes - Single-handedly fried my old socket 754 AMD system. Makes overclocked Opteron systems run like Commodore 64s. Resource hog of Biblical proportions and totally not worth it.

Several iMacs at college - Slow and halting operation after a little use, need to turn off and on again to make usable. Also, keyboards and mice are garbage.

My girlfriend's MacBook - Slows down greatly due to overheating (bad cooling design?). Severe OS errors after 3 weeks of ownership. Requires utility disk to fix problems on a weekly basis after that.

I would like to sum up by saying that I'd trust the opinion of a 13-year-old script kiddie over anything PC World has to say.




Marketing Muscle
By thehat2k5 on 12/2/2010 12:19:38 PM , Rating: 2
There is no doubt Apple builds a better product than the big boys, but they have an entirely different market and Apple caters to them just perfectly. Apple customers don't mind spending more money and they are paying for that quality. Windows customers are too cheap to pay extra for a more reliable product when their friends tell them they can get the "same" thing for $200 less than you pay for Asus.
I will say though that in the regular consumer price category there are only two choices for top quality and reliability. ASUS and APPLE, the rest of them is all about pay for what you get.




RE: Marketing Muscle
By Pirks on 12/2/2010 5:38:38 PM , Rating: 2
Sony?


By raabscuttle on 11/30/2010 11:57:38 AM , Rating: 3
I guess perception vs. reality is a ******?
http://news.cnet.com/8301-17938_105-9938550-1.html

Sure, that was 2008 - this is 2010. And Apple's are perfect - except when they're not.




of course!
By Luticus on 11/30/2010 10:49:14 AM , Rating: 2
Obviously apple has the best quality, if it's not working you're just holding it wrong.

well I'm finding it really hard to contain my laughter right now.




I don't believe it
By VashHT on 11/30/2010 11:05:58 AM , Rating: 2
Meh I tried an iphone 4 for 3 weeks and it did have problems, I think people are just willing to overlook them for Apple. More than once I had to restart the phone completely because it wouldn't start downloading apps, occasionally some apps would stop working right and so forth. The back also started developing little scratches all over just from carrying it in my pocket (luckily ATT didn't look it over too closely when I returned it). I've always felt like Apple users I know are willing to overlook problems with their devices, I've had friends tell me how great their mac's and how it "just works" while I'm trying to fix it for them. Of course none of this is relevant, but at least I've tried Apple products myself and I know they aren't perfect no matter how many surveys they put out saying otherwise.




RE: I don't believe it
By Tony Swash on 11/30/10, Rating: -1
RE: I don't believe it
By morphologia on 11/30/2010 3:43:48 PM , Rating: 1
It wasn't a survey of Apple customers, it was a survey of PC World readers ...not the same thing. The average PC World reader is the kind of person that refers to a computer case as a CPU and plugs their CRT monitor into their battery backup UPS.

More to the point, it wasn't a survey of Apple products, it was a survey of the general, uninformed opinion of Apple as a whole. The populace at large only ever hears effusive praise of Apple in every respect (mainly because Macophiles shout the loudest) so even if they've never owned an Apple product, they automatically assume that Apple consists entirely of angelic demigods who always treat their customers like the chosen ones, and meet all their needs without delay or dilemma. This is a misconception to say the least...


By xti on 11/30/2010 1:23:03 PM , Rating: 2
quote:
Apple's customers are notoriously loyal, and thus recent issues including buggy software, exploding iPods, shattered iPhone screens, overheating iPads, overheating MacBook Pros, failing antennas, and more, might have been overlooked by Apple's loyal followers.


get out of the bitter barn already, we get it, you dont like them, at least write this stuff at the very bottom so i dont think i just wasted my time reading the first few paragraphs...




Says it all...
By jharper12 on 11/30/2010 4:29:06 PM , Rating: 2
"Additionally Apple's high prices may be created a distorted perception of quality among consumers."

I believe in empirical evidence. Look to Squaretrade if you want to learn about reliability.

My hope is that Apple makes more reliable products, they purposefully constrain them for just this reason. It's why it's a great option for a lot of folks. Not my cup of tea, but just as I would expect a Sony tv to outlast a TCL tv... I expect an Apple product to outlast the cheaper competition. Not saying that's the case though, and I won't believe anything like, "we asked a lot of people, here's what they said." Give me numbers...




Wait...
By msheredy on 11/30/10, Rating: 0
By TEAMSWITCHER on 11/30/2010 7:30:14 PM , Rating: 2
They are expensive, but Apple makes some pretty high quality devices. If you think otherwise, you are just kidding yourself. Then there is the Apple store - you can take your mobile device into the Apple Store and get free technical support. The PC world doesn't have anything quite like it. The willingness of Apple to provide such a resource for it's customers is evidence enough of the quality they produce. HP and Dell need to control their technical support costs (among other things) to keep the costs of their devices in line with the rest of the industry. If you think HP and Dell provide the same level of Quality...once again you are just kidding yourself.




Laptops
By KoolAidMan1 on 12/1/2010 4:44:37 AM , Rating: 2
Speaking as someone who has built his own gaming PCs for fifteen years, I have to say that you couldn't pay me to get a laptop from a manufacturer other than Apple at this point. MAYBE a high end Lenovo, but at that price point I might as well just get a MBP anyway and get a better trackpad in the whole deal.

Dell, HP, Acer, Asus, I have some sort of issue with all of them, and I've tried them all. At this moment I'm borrowing a friend's Alienware m11x to play around with. Neat little machine, especially for the money, but goddamn if the keyboard, trackpad, and display (inexcusable) are absolute garbage. The insides and the idea behind it are the interesting part (slow-ish CPU + nice GPU and low res display = good gaming performance), but the physical interface is just so frigging bad. Then there is the usual power brick nonsense (spoiled by the MBP power adapter).

Why can't anyone else design a notebook with the same balance of size, weight, performance, display quality, keyboard and trackpad quality (cannot live without the multitouch trackpad), smart accessories, and battery life?

Honestly, don't blame Apple for making superior laptops, blame everyone else for not keeping up when they really should try harder.




to all sheep here
By hexxthalion on 12/1/2010 9:26:23 AM , Rating: 2
get a mac, get life and be happy... logout :)




I honestly thought...
By inperfectdarkness on 12/1/2010 8:17:07 PM , Rating: 2
...that the picture caption said apple was "pooping out quality."




You get what you pay for
By Pirks on 11/30/10, Rating: 0
And here comes the anti-Apple vitriol..
By Commodus on 11/30/10, Rating: -1
RE: And here comes the anti-Apple vitriol..
By Luticus on 11/30/2010 11:13:14 AM , Rating: 2
This line is here because daily tech called my post spam because it's spam filter is retarded! You should really work on your spam filter design as it's making it annoying to post legitimate comments and spam is still getting through!

quote:
Imagine, a company that puts an emphasis on design, quality parts, and support from people


tell that to the iphone 4 antenna bandaid: i was going to post a link here but DT's spam filter wouldn't let me!

Gotta tell ya, you're not making a very good case here. Anyone who believes that apple hasn't had a lot of quality issues lately is living in a fog, and studies like this that show users are actually "happy" about it are ridiculous. How can someone seriously be happy with a phone they can't even use properly unless they buy a case or a "bandaid". Go on... put the head back in the sand and go lalalala all you want, doesn't change reality.


RE: And here comes the anti-Apple vitriol..
By Commodus on 11/30/2010 11:57:38 AM , Rating: 1
The 'reality' is that most people with iPhone 4s don't even notice a problem... because it isn't a problem for most people.

I'm left-handed. I had a loaner iPhone 4 when I was in downtown San Francisco in October, i.e. supposedly the ultimate dead zone for iPhone reception in all the world. I had five bars of 3G and used both calls and fast data just fine without a case. No call drops, no data interruptions -- by your logic, I should never have had a chance.

You've proved my point. You're so terribly insecure in your choice of platform that you're not only convinced Apple is no better, but that it's always worse. As we just saw, the exact opposite is true.


By omnicronx on 11/30/2010 12:05:36 PM , Rating: 2
I think it depends on where you live, whether it be low reception due to living in a rural area, or the current tower in use..

Personally in my area I've pegged it down to which band you are currently on. When its on the 850 band I've never seen problems, if you are in an area with only access to the 1900 band (especially if inside) it is definately noticeable if you bridge the antenna.. I can continually make it drop to 0 bars if I put my hands in the right place..(sometimes even with a rubber case)

Meanwhile I'm sitting right beside my friends with my Galaxy S with full reception..

Many people won't notice, but many others will.. Who really knows the exact number of people affected.. Although I'd guess its not as bad as some would make it out to be.


By talozin on 11/30/2010 12:11:31 PM , Rating: 2
San Francisco isn't actually that bad. I've found that the Peninsula is much worse in terms of random dead spots and generally lousy coverage. Haven't tried either with a 4G, though.


By Luticus on 11/30/2010 1:37:31 PM , Rating: 2
quote:
You're so terribly insecure in your choice of platform that you're not only convinced Apple is no better, but that it's always worse.
Actually i haven't chosen a "this generation" platform yet. I'm actually up in the air about it and honestly the main reason i don't have an iphone (other than the faults that i have been reading up on) is the fact that it's at&t and I'm with Verizon at the moment. So you are quite incorrect.

quote:
I had a loaner iPhone 4 when I was in downtown San Francisco in October, i.e. supposedly the ultimate dead zone for iPhone reception in all the world. I had five bars of 3G and used both calls and fast data just fine without a case. No call drops, no data interruptions -- by your logic, I should never have had a chance.
as all of the "anti-Microsoft people" were so quick to point out with the Vista fiasco: Just because YOU didn't have a problem doesn't mean there wasn't a problem and that no one else was experiencing this issue. The fact that you had good luck in a seemly "bad area" doesn't mean squat. Single is crazy like that and be affected by a number of factors.

Again, I'm NOT saying the iphone is a bad device. Just that if a bunch of people on a mac survey claim mac/apple has the highest quality. I'm inclined to disagree and question the methods and circumstances under which the survey was given.


"This is about the Internet.  Everything on the Internet is encrypted. This is not a BlackBerry-only issue. If they can't deal with the Internet, they should shut it off." -- RIM co-CEO Michael Lazaridis














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