(Source: The Huffington Post)
Many owners blame their unsatisfying experiences on their carrier, not Apple

When it comes to a negative smartphone experience typically either the hardware maker is to blame, the carrier is to blame, or they're both to blame.  For example, with the defect-laden BlackBerry Storm -- briefly hailed as an iPhone competitor a couple years back -- the blame seemed to clearly rest on RIM. 

Today iPhone users are finding themselves in a similar situation.  And by and large they're blaming carrier AT&T for their unsatisfying experiences. A recent study by professionals service firm Deloitte found that close to 50 percent of iPhone owners would be interested in switching to a Verizon iPhone if one became available.

A major segment of iPhone users clearly have their minds set that AT&T is the problem, so the next question becomes whether AT&T is prepared to deal with that when it loses exclusivity in 2012.  On that front, America's second largest carrier seems to be steeling itself, loading up on Android and Windows Phone 7 smartphones.  In fact, AT&T may have the most Windows Phone 7 models of any carrier, with six models reportedly shipping by the holiday season. Also intriguing is that the study discovered that smartphone use is indeed cannibalizing the use of many other consumer electronics.

Interestingly, 55 percent of respondents also said they were not interested in purchasing Apple's popular tablet the iPad.  That could mean a couple of things -- either that the device's appeal is waning, or that the audience for the device doesn't entirely overlap with the audience of the iPhone.

The study also found that 41 percent of respondents said they used their smartphone as a notebook/mobile-internet device (e.g. the iPad) when on the go, and fifteen percent report doing the same at home.  And of 14- to 27-year-olds surveyed, 31 percent report that gaming on their smartphones reduces the time they spend playing video games on console.

The study used online forms to interview 2,000 U.S. consumers between 14 years old and 75 years old.  The study was conducted between June 29 and July 11.

"What would I do? I'd shut it down and give the money back to the shareholders." -- Michael Dell, after being asked what to do with Apple Computer in 1997

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