 Xbox 360 Failures Over First Two Years (Source: SquareTrade)
Most Xbox 360 failures in first two years due to RROD
With any consumer electronic device
that is manufactured be it a mobile phone or a game console, there
are bound to be some of the devices that fail for one reason or
another. This is particularly true of game consoles like the PS3,
Xbox, and Wii.
While some failures are to be expected with
game consoles, it came to years ago that the Xbox 360 was failing at
a very significant rate with the so called RROD
failure. DailyTech reported details
of the failures due to RROD previously. Microsoft acknowledged
the failure rate of the console and extended the warranty for RROD
failures to three years.
Microsoft, however, has not denied
recent reports that the Xbox 360 has a 54.2%
lifetime failure rate.
SquareTrade has released the
results
of a study (PDF) into the failure rates of game consoles on the
market today. The three major consoles were included in the study.
SquareTrade looked at failure rates over the first two years of
ownership and found that the most reliable console of them all was
the Nintendo Wii with only a 2.7% failure rate. The PS3 was next with
a 10% failure rate, and the Xbox 360 has a 23.7% failure rate over
the first two years.
The major catch with the SquareTrade
numbers is that the company acknowledges that it believes the failure
rate of the Xbox 360 to be much higher than it is posting because
many consumers reported the failure to Microsoft directly and
SquareTrade wasn't notified of the failure. It would be wise to
assume that the failure rate on the other two consoles is probably a
bit lower than the actual numbers as well.
Despite the fact
that the numbers in the study are admittedly skewed on the low side,
the Xbox 360 still failed within two years for 1 in 4 consoles. That
is nearly nine times the rate of failure for the Wii. SquareTrade
reports that a bit more than half the reported Xbox failures were due
to the RROD issue. When the RROD failures are taken out of the mix,
the Xbox 360 failure rate dropped to 11.6%, still making it more
likely to fail than the PS3 and the Wii.
SquareTrade expects
the failure rate for the Xbox 360 to decline significantly with the
Jasper update. The study acknowledges that the amount of use a
console gets is related to its failure rate, The Wii is used on
average 516 minutes per month, the PS3 is used 1053 minutes per
month, and the Xbox 360 gets used 1191 minutes per month. That makes
the Xbox 360 the most commonly used of all three consoles.
Xbox
consoles fail for reasons other than the RROD issue with the second
most common failure being disc read issues followed by display
issues. SquareTrade found that once the Jasper update for the
Xbox was released the percentage of RROD failures dropped
dramatically after spiking post Falcon update.
"If they're going to pirate somebody, we want it to be us rather than somebody else." -- Microsoft Business Group President Jeff Raikes
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