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The bad news for Sprint is growing

Sprint has tried to stay competitive through a variety of methods.  It released new smartphones and sought to expand its wireless offerings.  However, despite its best efforts, the nation's third largest carrier lost more ground to it larger competitors, AT&T and Verizon, in Q1 2008.

The traditional Sprint network and the Nextel division of Sprint -- the mobile phone network which it acquired for $35 billion in 2005 -- currently have 52.8 million subscribers after losing over 1.1 million customers during the quarter.  The lost customers are "post-paid" customers, meaning customers who usually pay a monthly bill.  The loss indicates growing trouble.  In all of 2007, Sprint only lost 1.2 million customers, but steep losses began in Q4 2007, with the departure of 1.07 million customers.

These losses are particularly notable as Sprint has various severance penalties to try to dissuade customers from leaving.  The large customer exodus indicates that customers are willing to pay the price to ditch Sprint, a very bad sign for the carrier. 

As a result of the losses, Sprint saw its revenue fall 7.5 percent to $9.33B USD.  In all the company lost $505M USD over the quarter, up from a $202M USD loss the year prior.

The losses have Sprint reeling.  CEO Dan Hesse refused to comment on rumors that Sprint may dump Nextel to focus on its own cell phone network.  He did say that such a move would involve "significant complexities".

The merger has been a painful process for Sprint, and has gone rather poorly.  Nextel has been blasted by customers for its poor service quality, among the reason many are switching.  Also it notoriously cancelled over a thousand customers last year who were too "needy", which they described as calling customer service too many times.  Many customers have also griped that Nextel's network provides poor handset choices compared to Verizon, or AT&T, which offers the popular iPhone.

Now losing 2.45 percent of its customers per quarter, a new high "churn rate", Sprint is likely to start to make bigger moves to try to stay afloat.  And meanwhile it can only stare resentfully at its rivals.  AT&T gained 1.3 million subscribers during Q1 2008, while Verizon gained 1.5 million.  It appears Sprint's loss is truly its competitor's gain.

Hesse remained optimistic despite the bad news, reiterating his prior stance that the company would need several quarters to recover.  He stated rosily that he saw "improved profitability in the long term" based on the current results.  He also pointed to the new "Simply Everything" plan which offered unlimited voice, data, text messaging, and Web surfing for $99.99 a month as an example of a promising development.

Still with its hemorrhaging of customers and piling financial losses the outlook is not necessarily so bright for Sprint, if it doesn't make big changes.  The results are already being felt -- early this year Sprint announced that it was laying of 4,000 workers and closing 8 percent of its stores.  Additionally its CFO, CMO, and one of its division Presidents were ousted.



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Why Stay?
By mikefarinha on 5/12/2008 2:17:43 PM , Rating: 5
I've been a member of Sprint service for over 5 years.

I don't know how other companies treat their customers but you would think companies should be constantly enticing loyal customers to stay.

Perhaps some sort of deal where you get 1 week of no-cost minutes for each year with the company.

Once mine and my wifes service is out of the current contract we'll be going to another provider.




RE: Why Stay?
By djc208 on 5/12/2008 2:29:36 PM , Rating: 2
They've offered me bonuses to stay. I renewed my contract last year when they called and offered me 3 months free. I've gotten discounts and free plan upgrades as well. At one point I had the 350 minutes, the government discount (13 or 15%), free mobil-to-mobil, and nights and weekends starting at 8 for $25/month.

Any more my biggest problem is finding phones that don't have cameras and aren't crap. I don't need a Blackberry but I don't want the crappy "free" phone either. Unfortunatly just about everything else has a camera, which isn't allowed at my work. Sprint actually has two nice Sanyo phones that don't have a camera and aren't bare-bones.


RE: Why Stay?
By FITCamaro on 5/12/2008 2:42:43 PM , Rating: 2
I also work with a government contractor but luckily, our office allows phones in the workplace that have cameras. It is quite hard these days to find one without a camera. Especially a good phone.


RE: Why Stay?
By FITCamaro on 5/12/2008 2:51:13 PM , Rating: 2
And we get a 15% discount at our company with Verizon. Covers the taxes.


RE: Why Stay?
By yacoub on 5/12/2008 3:47:46 PM , Rating: 2
our company does business w/ Sprint, Verizon, and AT&T and I get 20% off my bill with Sprint, but over the last number of months I've seen the bill tick up to the point now where the discount is only effectively about 10%. If this keeps up I'll dump then and go with Verizon or AT&T.


RE: Why Stay?
By 16nm on 5/12/2008 6:41:39 PM , Rating: 2
I think Sprint should experiment with dropping the prices of their new "Simply Everything" plan. I wonder if more people would be willing to accept their inferior network if they had it all for $50/mo. The problem is that Sprint need newer technology but no money and too poor credit to get it. Why stay with Sprint when you can have superior service for about the same amount of money elsewhere. They should try to grow their subscribers with what they have by selling it at a rock bottom price.


RE: Why Stay?
By afkrotch on 5/12/2008 2:45:59 PM , Rating: 4
I use to use NTT Docomo Japan. Great service. Their incentive to stay was I think at the 3 to 5 year mark, your monthly cost would also go down. You also accumulated points. These points could be traded in for a new cellphone. The more phones you have on their service, the more points you gained.

http://www.afkrotch.com/Random_Pics/Phone.JPG

Loved my old P901is. When in Japan, do like the Japanese. Young ppl will get a light colored phone, silver, white, etc. Also throw on a few cellphone straps. Which, to my dismay, the US doesn't do. Not to mention, it's all about customizing. Most do the cellphone straps, but my phone also had replacement faceplates.

The US needs to spice up their cellphones. Europe needs to do the same.


RE: Why Stay?
By FITCamaro on 5/12/08, Rating: 0
RE: Why Stay?
By afkrotch on 5/12/2008 3:07:19 PM , Rating: 5
Yep, Japanese cellphones rock. You have a text reader, that will read a sentence, then copy it into the phone. Barcode scanner, which would direct you to website. Have a face/fingerprint authentication. The RFID allowed you to use your cellphone as a train pass, credit card, or a key to unlock your doors. Then your standard gamut of features like digicam, video teleconferencing, gps, music, vids, text, web, etc.

Other phones had analog tv, high speed internet (around 3 mbps service), and so on.

Lose your phone? No prob, call the phone and brick it.


RE: Why Stay?
By Locutus465 on 5/12/2008 2:55:19 PM , Rating: 2
I've been with Verizon since '02 and over all I've been very happy with them. No they're not nessarly the cheapest provider but they do treat me fairly and frankly I have coverage everywhere I go.

I considered sprint at first (at the time I worked at radio shack and had a good deal with both) but Verizon's superior network is what swayed me. I think at the end of the day if Sprint wants to stay in the game they need to focus on their network, this business of really only covering major cities and highways isn't going to be good enough long term.


RE: Why Stay?
By darkpaw on 5/12/2008 3:22:32 PM , Rating: 2
I also have been extremely unhappy with their service. The service quality in downtown DC is abysmal in many places. I'm roaming on Verizon constantly, thankfully I don't pay a roaming charge. The customer "service" representatives are probably the worst I have ever delt with as far as resolving issues. Originally, both my wife and my phone were on the same bill, but for some reason they split it out to two separate bills and have never been able to fix it. It took me several hours just to explain to the idiots what the problem was, they promise to fix it, never do.

The phone I got from their webstore has been a lemon since day one, but they refused to replace it since it had more then 30 minutes on it and they've completely refused to do anything about it without paying for a full new phone and signing another 2 year contract.

If the service wasn't so cheap, I would have bought out my contract and left already. Problem is, Verizon would charge three times as much as what I'm paying Sprint, so for now I put up with the problems.


RE: Why Stay?
By Kougar on 5/12/2008 6:00:50 PM , Rating: 2
Sounds like my family. We've used Sprint phones for that long... no incentive was given to stay, so we all migrated to an AT&T plan, with better phones that was cheaper.

AT&T's customer support is much worse than Sprints, but what do you expect for a telco conglomerate.


RE: Why Stay?
By 16nm on 5/12/2008 6:54:10 PM , Rating: 2
quote:
AT&T's customer support is much worse than Sprints, but what do you expect for a telco conglomerate.

Yes, AT&T support is quite awful. I have been trying to get them to repair static in my line since January. They just can't seem to track it down. It takes three times as long as it should to do anything because they have so many departments and each has to have their part in the repair. And god forbid someone should make a mistake because the whole repair process has to start over again.

I'm glad to learn that I'm not the only one dissatisfied w/AT&T support.


RE: Why Stay?
By Andrwken on 5/13/2008 4:42:44 AM , Rating: 2
quote:
It takes three times as long as it should to do anything because they have so many departments and each has to have their part in the repair.


Don't blame that on the large telco's. Thank your wonderful government. Two years ago I was having trouble with my DSL signal and dropping connection. I jumped through hoops for about 3 months as it was a very sporadic when it would drop. I had to explain that at the same time the DSL dropped the phone would get noisy. First the DSL tech would come out, then he would send out the Phone-side tech (this went back and forth for about 2 months). The DSL tech finally mentioned a faulty bridge tap in the line. I asked him why don't you fix it? His response was "I can't, government regulations require the ISP and Phone operations to be separate, and as long as it's a line issue, phone side has to come out." Turned out it was a bad bridge tap and when one of my neighbors used his phone, my line would short out. They wasted probably an extra 2 months of my time because the guy who knew what the problem was couldn't fix it.

Thanks to the cable companies wanting a piece of the telco's pie, the government has since removed regulations on AT&T for such matters and they now are being cross-trained.

It's always humorous to see how things run when the government is involved.


RE: Why Stay?
By sprintSUCKS on 5/13/2008 6:55:03 AM , Rating: 1
Sprint service is nothing more than a con. I have had them try and add services just about every month. My wife and I are in our fifties and they tried to say she woke up at 2:00am and added internet service....give me a break. She doesn't even know the password. I am sick and tired of calling them just about every month to straighten out the bill. Come Dec. they are history.I don't care even if they offer the service for ten cent a month I still wouldn't stay with them. The amount of dropped calls I have every day is unreal. Our company has over 6700 service techs and than goodness they are dumping them. They have given the techs a choice of staying with Sprint or going with Verizon. I haven't heard or found a tech that wants to stay with Sprint.Sprint may offer a cheap price but don't be a sucker, pay the feww dollars extra and go with a better company.


RE: Why Stay?
By therealnickdanger on 5/13/2008 8:37:23 AM , Rating: 2
I guess I'm the odd man out here. I've had Sprint for over 10 years now. One time I thought about quitting in order to get a cooler phone (Razr at the time), but Sprint gave me 1000 anytime minutes, unlimited Internet and text, a free Samsung A900 (so much better than the Razr), and a $200 service credit... all for $40/month (not including my government discount which evens out the taxes/fees).

I rarely, if ever, get dropped calls, my coverage has been excellent from deep valleys to mountain summits. Customer service is excellent if you know to bypass the standard reps and speak directly to the retentions department. They have always been great to me. I have no reason to leave now that they are getting better an better phones like the HTC Touch and such...

BTW, I've been using the Skyfire Beta on my Touch for a little while now - it's freaking awesome!!! Assuming they can work out some kinks by version 1.0, it will be THE killer app for any Windows Mobile device.


Billing issues are what loses Customers
By sapiens74 on 5/12/2008 2:27:24 PM , Rating: 2
We had a 19k bill for almost a year that was an error on their part, and it took me talking to my Execs and my company to escalate this to the highest persons in Sprint to get it resolved

I spent several hours of wasted time to get them to fix it.

When they finally resolved it we canceled everything except a couple of broadband cards.




RE: Billing issues are what loses Customers
By FITCamaro on 5/12/2008 2:44:48 PM , Rating: 1
$19,000 dollars!!!! Holy crap! What did they think you went to India for a month and talk non-stop?


By YoshoMasaki on 5/13/2008 5:44:42 AM , Rating: 2
It happens more often than people think. O_O

http://consumerist.com/5007965/sprint-can-you-plea...


RE: Billing issues are what loses Customers
By rudy on 5/12/2008 3:10:56 PM , Rating: 2
Report to BBB, my sister did that and things were straitened out faster.

Sprint actually has good rates and good plans the problem is their customer service is terrible and their CEOs are just to stupid to understand that. They keep cutting wages and getting rid of their best employees when they need to keep those guys around. Secondly they need to be offering customers good deals to stay who are long and loyal customers without the customer needing to call in and threaten leaving to get it.


RE: Billing issues are what loses Customers
By Cygni on 5/12/2008 3:13:59 PM , Rating: 2
Bingo. Im ditching Sprint the second my contract is up because of their mind bogglingly bad customer service. Be it in store or over the phone, its quite simply the worst customer service ive ever received... and ive dealt with both Comcast and Time Warner, so thats saying something!

Probably going to head over to T-Mobile with a jail broken Iphone the day after my contract is up.


RE: Billing issues are what loses Customers
By FITCamaro on 5/12/2008 3:50:54 PM , Rating: 3
T-Mobile's coverage is horrible. Go look at their coverage map if you don't believe me. Ton of roaming areas where certain features don't work or you might even get charged for.


By Omega215D on 5/12/2008 9:41:43 PM , Rating: 2
I had T-Mobile, even when I was in their coverage area the service was still pretty weak and spotty.

Too bad with Verizon I pay a bit more but coverage hasn't failed me yet. My bro's ATT service is also quite good but he still admits my service is better. (NYC)


By drinkmorejava on 5/12/2008 11:17:29 PM , Rating: 2
Out west they're definitely not as good. However, living in Minnesota and New York, I've never had a problem. Also Florida has been good the several times I've been down there, as well as the drive from Albany, NY to Bloomington, ID. And DC was good too.

I suppose it could just be a testament to their selective tower placement, but I'd say I’m around the country a lot more than most people, and it has been good. If it's as simple as looking at a coverage map for your home area, and you can save a few dollars with t-mobile, it's probably a sound choice.

I generally use nokia brick too, which I’ve found get better signals than most phones.


By Elementalism on 5/12/2008 4:05:38 PM , Rating: 2
My fiance(now wife) used Sprint until they screwed up her bill. Instead of the ~50 bucks they charged her 380. It overdrew her checking account and they were slow to correct it. Once corrected she dropped them and hasnt looked back.


Cheap data
By Diesel Donkey on 5/12/2008 2:21:59 PM , Rating: 3
Please Sprint, don't die! I need my $15/month unlimited data! Correct me if I'm wrong, but isn't the going rate for unlimited data at least twice that price on all other major carriers?




RE: Cheap data
By noxipoo on 5/12/2008 2:39:48 PM , Rating: 2
$20 for unlimited blackberry data from t-mobile, so no. i think that's BES data too, $15 for none BES data.


RE: Cheap data
By retrospooty on 5/12/2008 7:07:00 PM , Rating: 2
He said major carrier. ATT Sprint and Verizon are hte only MAjors in the USA.


RE: Cheap data
By jskirwin on 5/12/2008 2:47:12 PM , Rating: 2
Try $45/month at Verizon.


RE: Cheap data
By FITCamaro on 5/12/2008 2:56:20 PM , Rating: 2
Yeah I have the LG Envy and considered getting the VCAST pack so I could surf the web and what not on my phone. Get the news and such. But at $80 a month for a plan with only 450 minutes, I couldn't afford it. I stuck with just the 450 minutes and unlimited text messaging(mostly for my girlfriend who I've seen broken up with) for $50.

Verizon's got some of the best data speeds out there with the only real competitor being Sprint but they want a lot of money for it.

I do think he was talking about phone data service though, not an air card for your laptop. I'm pretty sure Sprint ain't that cheap for it.


RE: Cheap data
By Locutus465 on 5/12/2008 3:33:48 PM , Rating: 2
I added the 10MB/mo plan with my i730 (actually had to to get a PPC phone) and it works fairly well. I have yet to go over 10MB a month, and I like the convinence.


RE: Cheap data
By yacoub on 5/12/2008 3:52:10 PM , Rating: 2
not to mention stupidly feature-limited phones.


Nextel
By AlvinCool on 5/12/2008 2:09:39 PM , Rating: 2
I have over 30 nextel phones at my plant. The service just keeps getting worse and worse. It's so bad now that many of the phones don't even ring and just say you missed a call. How can my phone know it missed a call that never rang? Voicemails can be 1 - 2 days old when you receive them, thats a regular occurance. I can't wait till we can dump them.




RE: Nextel
By afkrotch on 5/12/2008 2:59:58 PM , Rating: 2
Same way your phone knows you missed a call, if it was turned off. It simply pulls the data about all your calls, when it gets connected back up to a cellphone tower.

I remember my friend's AU (KDDI) phone. His phone had some crap service. I'd call him, not get an answer, so hang up. Later on, like an hour later, he'd receive that call. Which then the call he'd receive would call my phone back. He went with them, cause their phone looked "manly."

They were nowhere near as bad as Vodaphone (now Softbank in Japan). He could be in the middle of Shinjuku and not get a connection. God forbid there was a 3 inch thick piece of concrete between him and the cellphone tower.


RE: Nextel
By AlvinCool on 5/12/2008 3:38:46 PM , Rating: 2
Yeah that would be cool actually. The problem is I had Nextel install a powered antennae system in our plant. It wasn't cheap and we have a connection from our plant to the repeater. I watched them tune it in I've got a fantastic signal. When we dial out inside the plant we always get a good solid call and when it connects we get a good solid call. It's not that there isn't service, it's in their system. I'm one of 12 plants like this and it happens in all 12 plants scattered across the US. My guess is the majority of people leaving are Nextel customers


RE: Nextel
By rcsinfo on 5/12/2008 4:22:55 PM , Rating: 2
quote:
My guess is the majority of people leaving are Nextel customers


Couldn't agree more. The sad thing is Nextel service before the Sprint merger was top notch. The phones were a little bigger than the competition, but they were very durable, had good sound quality, and had excellent speaker phones. After Sprint bought them out everything went bad - tech support, automatic billing, even coverage area, you name it, Sprint screwed it up.

A good example was support for broken phones - the first time I broke my Nextel (which takes some hard hits to do) I went into the store, they looked up my service contract, swapped my phone with another one, and I was out of the store with a refurb phone in about 5 minutes. The second time I broke the phone was after the Sprint merger. I had to wait a half hour at the store just to talk to someone. Then they didn't fix it until the next day.

Also as far as your service goes AlvinCool - I saw the same thing happen with my service. The story I heard was that Sprint pushes all their prepaid cell customers onto Boost - which uses the Nextel towers. However they are not adding tower capacity for Nextel/Boost as they plan to eventually put everyone on the same system.

Before Sprint, Nextel was a company that understood business customers. I spent about $350 a month with a two phone business plan, which even back then was on the expensive side. They were worth it because they provided reliable service and support. It blows my mind how badly Sprint drove that company into the ground - most people I know with traditional Sprint service didn't have anywhere near the problems that post merger Nextel had.


RE: Nextel
By yacoub on 5/12/2008 3:50:56 PM , Rating: 2
Actually with Sprint you don't get a notification of missed calls if your phone was off at the time of the call. You only get txt or vm notifications. Missed call functionality is only if the cell phone actually rang through and went to vm. Then you'll have a missed call notification. Pretty pathetic, I know.


What's going wrong?
By Suomynona on 5/12/2008 2:40:05 PM , Rating: 2
I had Sprint for a year around 5 years ago, and their coverage was awful. I was going to school in NYC, and I still couldn't get a signal for long enough to order a pizza. I jumped to Verizon for several years, but I just went back to Sprint a few months ago because their pricing is so much better. I get great coverage now, and I get unlimited texting and data for about half of what I would have paid Verizon.

I haven't had a problem with Sprint yet this go-around, but maybe that's because I haven't had to deal with their customer service. Is CS why people are leaving? Their coverage is lightyears ahead of what it was 5 years ago, and they have a great data network too. They're finally getting some decent phones from HTC, also. Maybe I've just avoided the CS kryptonite, but I'm extremely happy with Sprint right now.




RE: What's going wrong?
By bigboxes on 5/12/2008 3:11:17 PM , Rating: 2
I have been with Sprint for 8 years now and for the most part have been very happy. Yes, Sprint should offer a better selection of phones. What I like best about Sprint (other than my $7.50 data plan) is the sound quality. I can definitley tell when someone is on AT&T/Verizon vs. Sprint. Sprint is tons better. Even my friends on other services say so. With national coverage, roaming and nights starting at 7pm I am a happy camper.

What I really think should happen is for the congress to pass legislation outlawing these companies from selling phones with a contract. These phones should go totally retail just like the home phone. All phones should have all the bands (CDMA, TDMA, GSM and analog) in one phone. That way with no contract the power would belong to the subscriber and it would be up to the provider to actually "provide" superior service and customer service or lose customers. We could take our phone to any carrier and have universal coverage. That's my dream.


RE: What's going wrong?
By chives on 5/12/2008 3:12:22 PM , Rating: 2
I had Sprint for 2 years. The connection was spotty. Had friends over to my apartment and always amazed how they had full connection bars (Verizon) compared to my 1 bar barely.

I stayed with Sprint until one month I had to call customer service over a bill dispute and ended up in a shouting match with the lady on the other side hehe. Quickly converted to Verizon and now I can use my phone sitting on my sofa.


SERO ftw
By GlassHouse69 on 5/12/2008 6:04:48 PM , Rating: 2
moan.... yeah daddy yeah...

Sprint SERO program ftw :)

500 mins until 7pm, free after, unlimited web/data 24/7, I block texting because I think its really lame, I use the LG Musiq, decent all around phone, excellent PHONE use (clear both directions), free weekeends of course

taxes and all I pay 37.04 a month. 30 dollars plus 7.04 in fees.

pimps.

20 dollars more gets me 1100 mins but its really not worth 300 dollars a year (is how much that is) to hear some asshole call me on the phone who I dont want to talk to.




RE: SERO ftw
By FaceMaster on 5/12/08, Rating: -1
RE: SERO ftw
By phistyle on 5/12/2008 7:55:34 PM , Rating: 2
yup the SERO plan is really awesome and I like how you can stack discounts...I have 2 lines under my account, both SERO plans...each line has 500 min with unlimited internet, picture mail, nights and weekend at 6pm, unlimited roaming,unlimited mobile to mobile,and unlimited texting all for just $45 a month...and thats for 2 lines...i have like corporate discount and loyalty discount stacked on too....plus the majority of my friends have sprint and has been satisfied as well...the only thing I dont like about sprint is the lack of varity of good(cool) phones.... I dont know any company that can offer the 2 plans like that on one account for the same price or even near it with all the features I got.


RE: SERO ftw
By GlassHouse69 on 5/13/2008 1:12:08 AM , Rating: 2
wow, I didnt even know that you could get a reduced rate for two phones.

they really didnt say that even though i asked. I will look into this!

sprint sound quality is awesome and they have the fastest data/best data. evdo thingie pimps


i've had sprint for 10+ years
By RamarC on 5/12/2008 2:23:23 PM , Rating: 2
i was ready to bail a couple of years ago, but they added free roaming and that quelled my biggest complaint.

their network filled out and it even served southern west virginia and far western virginia (a cellular blackhole) so i had no more complaints about national coverage.

they 'upgraded' their billing system earlier this year and it was a fiasco. but i wound up with a free month of service after the issues were corrected.

still, my time with sprint is far better than my encounters with gte/verizon for cellular, local, and dsl. they've billed me for long distance service on disconnected phone numbers. couldn't turn of a cellular account for 6 months. said my home couldn't be serviced by dsl even though i already had dsl (i was switching providers). and every 3 months they forget i paid my home phone bill (i get a notice, call them and they say oops. happens every three months.)




RE: i've had sprint for 10+ years
By afkrotch on 5/12/2008 3:32:10 PM , Rating: 2
That sounds like my service with TKS Mobile. Pricing is crap, but it's Europe. Always get screwed. I pay around 30 Euro for 100 mins to TKS Mobile phones, 100 mins to any German phones, and 100 mins to customer service. That's it.

I don't remember how much for additional minutes. Like 3-5 eurocents. Luckily enough, I don't make a huge amount of calls.

I they always screw up my phone bill too. Every few months they'll double bill me, which I of course, only pay once. At which point, they'll turn off my service. Then I'm stuck having to go back to them, prove that they double billed me and show that I also paid. They fix the error, then I have to wait 24 hours for them to reconnect my phone. All the while, not pro-rating me for the time that I lost service.

I went with a 2 year contract with them. So many times I've contemplated just leaving them and paying the fine for early withdrawl from the contract. Then moving to T-Mobile Germany. I went with the contract, cause if I didn't, the cheap 50 Euro phone would have turned into 400 Euro. It's not even a great phone, just a 1.3 megapixel camera phone that has your standard US/Euro features. Nothing fancy. I guess when you are 1 of 2 providers, you can rape everyone on price.

I'm seriously contemplating getting another NTT Docomo phone and getting their worldwide plan. So what if every phone call I make is gonna cost me at least $2 for the first minute.


Fees
By cctrujil on 5/12/2008 3:25:09 PM , Rating: 2
One of the worse things that sprint does is with their picture messages. You pay for unlimited texts and pictures for $15. Once you get your bill, you see that you are still charged for every picture you sent out. They say that the phone logs into the internet to send pictures so you end up paying for unlimited internet or per picture sent. Thats when I said bye




RE: Fees
By yacoub on 5/12/2008 3:51:49 PM , Rating: 2
yeah, picture mail is a joke w/ Sprint.


Cell phone situation
By Elementalism on 5/12/2008 3:28:47 PM , Rating: 2
is really pathetic in this nation. We are running on 15 years since the start of mass adoption of cell phones and we still get dropped calls, garbled sound, poor service reception. I have gone through most of the companies. AT&T, Verizon, Nextel, Sprint, T-Mobile. All of them have their issues and none of them have impressed me with their services.

When a leading carriers advertisement is "We have the fewest dropped calls" it shows how pathetic this market is. Imagine for a second the car industry bragging about the fewest blown engines in their category.




RE: Cell phone situation
By Elementalism on 5/12/2008 3:29:58 PM , Rating: 2
I also forgot to mention. The fee situation is simply ridiculous. Paying somebody to cut off your service is terrible customer service.


RE: Cell phone situation
By AlexWade on 5/12/08, Rating: 0
well
By yacoub on 5/12/2008 3:45:53 PM , Rating: 3
If they keep raising these BS fees every month they'll be losing me as well.

Over the last several months I've watched my bill rise around $4 due to miscellaneous fees and charges. I thought the government cracked down on that nonsense not too long ago. Guess not.

If Sprint keeps it up, I'm off to Verizon or AT&T (*shiver*).




phone selection!!!!
By bond007taz on 5/12/2008 2:16:04 PM , Rating: 2
I think if sprint wasnt so narrow minded and had a selection of phones like Verizon they would have more customers!!! Some of us sprint users have to stay with sprint because they have the best coverage in certain areas but that will only keep us for so long...




By SiliconAddict on 5/12/2008 3:59:07 PM , Rating: 2
...I've never had so many dropped calls in my life and I have 2 phones on Sprint's network. (Same company 2 different accounts.) Both drop calls at the drop of a hat...any hat...in a hat factory...on hat dropping day.

Never again. T Mobile or bust when I loose this job.




$29 service for $99
By paulpod on 5/12/2008 4:37:11 PM , Rating: 2
I currently pay Sprint $29 a month for everything I need. (You have to buy your own phone to get this rate.)

Their new ad campaign makes it look like the days of this are numbered. Brilliant way to satisfy loyal, longtime customers.




You harvest what you plant
By Kozan on 5/12/2008 10:45:32 PM , Rating: 2
I used to be a royal customer for Sprint over 4 years with 2 lines but they were trying to pull a trick every month on my bill like singing me up for new services without my authorization or unheard charges so finally after leaving the country for 4 months when I got back only to find out that I had over $800 bill even though I notified them about my leaving and promises that I would only be charged the minimum monthly fee so yes I am happy to hear that people had enough of them




Sprint begone....
By aguilpa1 on 5/13/2008 8:47:13 AM , Rating: 2
I was a sprint customer for over 10 years and finally got tired of their BS and dropped them like a wet rag. I got tired of their bad phones, simply atrocious customer service and high rates. I have the very excellent HTC Startrek looking phone, formally cingular's 3125 flip smartphone with AT&T and haven't looked back since.

I was wondering how long their horrible customer care was going to take to catch up with them. Seems now we now.




I'm glad
By Spivonious on 5/13/2008 10:10:30 AM , Rating: 2
I'm glad I dumped my cell phone last year.

Advantages:
1. People don't expect you to be available 24/7.
2. Don't have to worry about keeping the phone charged
3. Don't have to worry about turning off phone in theater, etc

Disadvantages:
1. Can't call someone while in the car
2. Expensive

I am very happy with my $15/month Vonage.




Sprint Datacard
By nwooster on 5/13/2008 8:14:49 PM , Rating: 2
Has anyone had experience using Sprint's datacard in conjunction with a router? We are currently testing out the service but still within our 30 days before committing to 2 years. We are using a LinkSys router with a novatel 720 air card. We experienced the same issues with customer service (i.e. they initially sold us an air card that didn't work with the router)and tech support nor the store were very helpful. LinkSys, on the other hand, was very knowledgeable and we finally got a Sprint support person who was also good so after about a week and a half, we got things up and running. I am worried, though, about the 2 year commitment. Comments appreciated.




By JosefTor on 5/14/2008 12:33:25 AM , Rating: 2
I'm tired of... "your plan is no longer available" and having to contact retention everytime to get it back just for them to extend my contract out another 2 years. They did it three times now. Plus... we get all the phones later then other networks, my phone doesn't get signal almost everywhere, and more.

Once I called customer service to see if my contract was up and they said it was so I went researching other wireless companies. Once I called back and said I wanted to terminate they said I still had a year on my contract. ugh!

They need to disassociate with palm which is another sinking ship... they don't make anything good in my opinion. My plan now is half the price of other companies but... it isn't enough to entice me to stay because my company doesn't work to get phones faster then the other companies or to improve wireless signal.




"When an individual makes a copy of a song for himself, I suppose we can say he stole a song." -- Sony BMG attorney Jennifer Pariser














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