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Sprint kicks "unreasonable" customers to the curb

When it comes to customer service, there's only so much that Sprint can apparently take. The company promptly cancelled the mobile phone services of roughly 1,200 customers that it deemed made "unreasonable requests."

The unlucky Sprint customers received the following letter in the mail:

While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time had led us to determine that we are unable to meet your current wireless needs.

Sprint claims that the customers whom were disconnected were averaging 40 to 50 calls per month to customer service representatives -- typical customers only called in once per month according to Sprint.

"These customers were calling to a degree that we felt was excessive," Sprint spokeswoman Roni Singleton told Reuters.  "In some cases they were calling customer care hundreds of times a month for a period of six to 12 months on the same issues even after we felt those issues had been resolved."

Sprint has an install base of 53 million customers, so dropping 1,200 customers is a relative drop in the bucket. In addition, Sprint is taking care of the early termination fees and last month phone bill for affected customers.

So if you're an unhappy Sprint customer and still looking for a way to bolt from your contract relatively unscathed, a new out has presented itself.





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