When it comes to customer service, there's only so much that
Sprint can apparently take. The company promptly cancelled
the mobile phone services of roughly 1,200 customers that it deemed made
The unlucky Sprint customers received the following letter
in the mail:
we have worked to resolve your issues and questions to the best of our ability,
the number of inquiries you have made to us during this time had led us to
determine that we are unable to meet your current wireless needs.
Sprint claims that the customers whom were disconnected were
averaging 40 to 50 calls per month to customer service representatives --
typical customers only called in once per month according to Sprint.
"These customers were calling to a degree that we felt
was excessive," Sprint spokeswoman Roni Singleton told Reuters.
"In some cases they were calling customer care hundreds of times a
month for a period of six to 12 months on the same issues even after we felt
those issues had been resolved."
Sprint has an install base of 53 million customers, so
dropping 1,200 customers is a relative drop in the bucket. In addition, Sprint
is taking care of the early termination fees and last month phone bill for
So if you're an unhappy Sprint customer and still looking
for a way to bolt from your contract relatively unscathed,
a new out has presented itself.
quote: These customers were for the most part literally defrauding our company. Not just a courtesy credit or two... We're talking customers that haven't made a payment since 2005 and still have active service. Customers who were getting better deals than our own employees get for their own personal accounts.
quote: Sprint needs to get their CS issues cleared up!!
quote: A few years ago, the company I worked for went out of business.
quote: WTF! 40-50 calls per MONTH? WTF! Who has the damn time to do that?
quote: The simple question that I propose is... If you are so unhappy with the service, why in the world would you want to stay with the company? I mean if I go to McDonald's everyday and they keep messing up my order what incentive do I have to keep going back there? There are tons of other places I could go. In the realm of wireless carriers many places across the U.S have at least two carriers available in their area. I say if you don't like it, don't use it and move on.
quote: Because you're bound by the contract, and who the hell wants to pay an early termination fee?
quote: I was not surprised when in a recent customer service reviews the results ranked Sprint as the number one WORST customer care provider.
quote: How about rewarding good, loyal customers who don't create problems for them.