When it comes to customer service, there's only so much that
Sprint can apparently take. The company promptly cancelled
the mobile phone services of roughly 1,200 customers that it deemed made
The unlucky Sprint customers received the following letter
in the mail:
we have worked to resolve your issues and questions to the best of our ability,
the number of inquiries you have made to us during this time had led us to
determine that we are unable to meet your current wireless needs.
Sprint claims that the customers whom were disconnected were
averaging 40 to 50 calls per month to customer service representatives --
typical customers only called in once per month according to Sprint.
"These customers were calling to a degree that we felt
was excessive," Sprint spokeswoman Roni Singleton told Reuters.
"In some cases they were calling customer care hundreds of times a
month for a period of six to 12 months on the same issues even after we felt
those issues had been resolved."
Sprint has an install base of 53 million customers, so
dropping 1,200 customers is a relative drop in the bucket. In addition, Sprint
is taking care of the early termination fees and last month phone bill for
So if you're an unhappy Sprint customer and still looking
for a way to bolt from your contract relatively unscathed,
a new out has presented itself.