backtop


Print 22 comment(s) - last by rcc.. on Oct 6 at 1:33 PM

Sony initiates Global Replacement Program for defective batteries

It looks as though we haven't seen the last of the notebooks battery recalls -- not by a long shot. So far in the past two months, we've seen recalls from Dell, Apple, Toshiba, IBM/Lenovo and Matsushita/Panasonic. It now looks as though Sony has set up the Global Replacement Program for its defective batteries used in notebook computers.

The company outlined its plan for a Global Replacement Program for its notebook batteries and again restated the cause of the battery pack failures. From Sony's press release:     

Sony Corporation will initiate a global replacement program for certain battery packs that utilize Sony-manufactured lithium ion cells used by notebook computer manufacturers in order to address concern related to recent over-heating incidents. Sony always strives to deliver the highest level of satisfaction to its customers and all consumers. We believe that this program is in the best interest of both our customers and all consumers. Sony is discussing this plan with the US Consumer Product Safety Commission and will coordinate with other government authorities as required. We will announce details of the program in the near future.

Companies like Dell and Apple are taking a hit from customers over the recall even though they didn't actually manufacture the batteries. Sony, which is already fighting off bad press over its PlayStation 3 and Blu-ray now has yet another fiasco on its hands and is ultimate damage control mode. As for customers, they're left to use faulty batteries as they wait to receive replacement batteries from their notebook manufacturers -- and some airlines are throwing their weight around by banning certain notebooks with Sony-produced batteries. It's a tough situation for all parties involved, but hopefully within the next few this whole matter will be behind us.



Comments     Threshold


This article is over a month old, voting and posting comments is disabled

By Alphafox78 on 10/4/2006 9:53:26 AM , Rating: 5
What does this have to do with battery recalls?


By othercents on 10/4/2006 12:33:48 PM , Rating: 5
quote:
Sony, which is already fighting off bad press over its PlayStation 3 and Blu-ray now has yet another fiasco on its hands and is ultimate damage control mode.

The article brought it up. This is where the media can spin things the way they want by adding little lines like this.

Anyways I'm personally happy that Sony finally decided to step up to their mistake. I also hope that my battery gets replaced since it doesn't keep a charge as well as before.

Other


By xphile on 10/5/2006 6:38:54 AM , Rating: 2
Little lines like promising millions of people worldwide something you know isnt probably possible but hoping miracles might happen, then when they dont first denying you were wrong, then finally spinning the truth better than any reporter and making out that a half size release - 12 plus months late (in the best case) to two countires out of the entire world is the best thing since sliced bread? That is quite rightly the PS3 fiasco and it is a fiasco in every dictionary sense of the word. The fact the product isnt released yet has no baring on the word useage or its aptness to this situation and history. Since the PS3 scenario is so largely based on the even worse situation for Sony that has to date been Blu-Ray, then the same applies there with the only saving grace being they never promised as much in the first place - so they havent let their prospective customers down so badly, and have finally got both product and media to market; no worries if neither are quite holding up to direct comparrison to the competition quite as awesomely as Sony promised they would - you see part of the true value of a real fiasco is that if you run the damn thing long enough nobody remembers half the bullsh!t you said in the past. If you want to throw a spin spanner at the media - first be aware some people know that Sony owns the entire bloody workshop.


By MikeO on 10/5/2006 2:33:33 AM , Rating: 2
So it's "a bit soon" to label them as fiasco, but it's not too soon for you to call them winner? Mmkay.


Recycle ?
By armagedon on 10/4/2006 10:18:13 AM , Rating: 2
gee i hope those millions of batteries gets recycled correctly. I'm wandering if they all end up in dump sites after "deactivating" them.




RE: Recycle ?
By crystal clear on 10/4/2006 10:32:16 AM , Rating: 2
Another Scandal in the future waiting to be exposed-
some good investigative journalism could get the job done.


RE: Recycle ?
By lemonadesoda on 10/4/2006 12:42:50 PM , Rating: 2
... perhaps they could be recycled by weapons manufacturers. Detonators or something. Big business.


RE: Recycle ?
By rcc on 10/6/2006 12:49:08 PM , Rating: 2
They'll ship them back for "evaluation". Ship will be lost at sea.

New story, "Exploding Whales!!!" How did it happen.


oh come on...
By noxipoo on 10/4/2006 9:34:03 AM , Rating: 5
yeah i replaced 3 dell batteries out of hundreds checked, but tick time bombs? come on, being a little sensationalized huh?




RE: oh come on...
By xphile on 10/5/2006 7:06:43 AM , Rating: 2
Sensationalised yes, there will be few units with real problems that could hurt anyone. But have you actually SEEN a video of a laptop on fire. Even if it is a gun with 40 or 50 thousand chambers, you want to be picking it up every day, pointing it at your head maybe four or five times and pulling the trigger shouting "Pick Me"? Maybe you are safer walking across the street by why knowingly add to your chances of instant death? All Sony needs now is ONE serous injury and given the current state of things Sony they could be near totalled - and a fatality right now would probably be theirs too. Over-hype or not.


Guess the song
By Griswold on 10/4/2006 11:18:10 AM , Rating: 2
Can't stop the BATTERY!




RE: Guess the song
By d0nut man on 10/4/2006 2:09:35 PM , Rating: 2
Any old Metallica knows that. To bad they suk now.


RE: Guess the song
By d0nut man on 10/4/2006 2:10:23 PM , Rating: 2
Any old Metallica fan knows that. To bad they suk now.


More on the subject
By crystal clear on 10/4/2006 11:23:45 AM , Rating: 2
TOKYO (AFP) - Sony Corp was aware of faults in its personal computer batteries in December last year but failed to fully study the trouble, a newspaper has said.

The Japanese electronics giant learned in December that a Dell notebook computer fitted with one of Sony's batteries had caught fire in November, the Yomiuri Shimbun said.

Sony then concluded that the battery was prone to overheating and that the reason for the overheating was metal particles that had contaminated the battery during the production process.

But Sony did not examine batteries it had produced for companies other than Dell on the ground that no accidents had been reported in other computers, the daily said.

Sony also did not thoroughly examine the electrical circuits and other hardware used in Dell personal computers, it said.

If Sony had addressed the faults with its batteries earlier, it could have avoided the major recall, Yomiuri said, adding the company may be under fire over its lax management.


The above news items appears in Yahoo News-UK.Ireland.
This could be very bad for Sony if it is TRUE.
Slowly the facts are coming out.....




RE: More on the subject
By Vesuvius on 10/4/2006 11:27:05 PM , Rating: 2
This is the case with every major recall in history. Firestone anyone? They reportedly knew of a problem before they recalled. I'm not going to say that its correct to wait to see if will be a bigger problem. But it's also a matter of business. Companies have lots of work to do before they can just order a recall. In my personal opinion Sony has acted accordingly and professionally in this matter and is doing all that it can do to fix the issue.

I notice that Sony hasn't recalled any of its own Vaio batteries, and find it hard to believe that they used this battery for every other manufacturer besides their own. It may very well be a combination of this battery and something that other laptop manufacturers are doing that causes the battery to be unstable.

Lastly all lithium ion batteries will have explosive issues if mistreated, they are very sensitive and unsafe. This is why Lithium Polymer batteries were created 10 years ago, I still don't understand why they aren't used more. They're better in every way.


RE: More on the subject
By rcc on 10/6/2006 1:33:20 PM , Rating: 2
quote:
I notice that Sony hasn't recalled any of its own Vaio batteries, and find it hard to believe that they used this battery for every other manufacturer besides their own. It may very well be a combination of this battery and something that other laptop manufacturers are doing that causes the battery to be unstable.


I'd hate to cast doubt on any companies business practices. But I see a couple alternatives on this.

1) Sony knew about the issue and either didn't use the cells in their notebooks, or built the chargers for those notebooks to charge more slowly, reducing heat build up; but neglected to warn other manufacturers.

2) Sony didn't know, but they charge more slowly anyway. The other manufacturers may charge more quickly, while still remaining in spec.

Another option would be if the other manufacturers were exceeding the speced recharge rate, but if so I imagine Sony would be trumpeting that to the world by now.



Where do the replacements come from?
By JackTheLad on 10/4/2006 9:08:16 PM , Rating: 2
What I want to know is: How does Sony miraculously come up with 5 million+ replacement batteries? Did they just happen to have 5 million spare batteries lying around?

Assuming their battery division was already running at 70% capacity fulfilling current contracts, where did they find the extra production capacity?




By crystal clear on 10/5/2006 2:43:55 AM , Rating: 2
Good question but no answers to it,only guesses.


Recall
By Alphafox78 on 10/4/2006 9:35:26 AM , Rating: 2
At this rate maybe they should just recall all of them? heh




Hmmm...
By cscpianoman on 10/4/2006 10:11:34 AM , Rating: 2
Let's see how best to phrase this...

"Ouch!"




Talk about insulting!
By mindless1 on 10/5/2006 2:37:12 AM , Rating: 2
Sony knew of defects but sold the cells, then claimed it's Dell's fault, then claimed they're finished recalling batteries. Clearly this demonstrates anything BUT their release statement,

"We believe that this program is in the best interest of both our customers and all consumers"

So sorry, Sony.
Actions speak louder than words. You're just trying to save your bacon, err, battery division.




"Young lady, in this house we obey the laws of thermodynamics!" -- Homer Simpson

Related Articles













botimage
Copyright 2014 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki