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Latest version of iTunes doesn't play well with Windows

Reports are coming in that the latest version of iTunes is having an issue when installed on Windows 7 64-bit computers. According to numerous posts on the Apple Discussion forums, the combination of 64-bit Windows 7 and iTunes 9 is unable to synchronize with the iPhone  in most instances.

According to multiple users, iTunes 9 often gives, an error code 0xE8000065 described only as an unknown error. The users also report that iTunes will sometimes recognize the iPhone and other times it will not recognize the device. Windows also reportedly gives an error that reads MTP USB drivers can’t be installed.

There are six pages of user posts on the Apple forums with many of the users reporting the same exact issues. One user reports to have resolved the issue by turning Bonjour off. However, other users posted saying that turning Bonjour off only solved the issue for a short period. After restoring the iPhone from a backup, after disabling Bonjour, the issue occurred again.

One user going by the name plus613 reports that he has three operating systems installed on the same computer and the same issues are noted on Windows 7 64, Vista Ultimate 32, and XP Pro works but is very slow. There is no official response or fix from Apple at this time. Many of the users are running Intel P55 based motherboards.

One user reports five steps that have resolved the issue for a while including a complete restore of the iPhone, deleting the iPodDevices.xml file in C:\UsersUser Name\AppData\Local\Apple Computer\iTunes directory. Turning on C-State functionality in BIOS, removing Bonjour from Windows 7, and closing all other programs before plugging in the iPhone.

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By Inkjammer on 11/2/2009 10:40:48 AM , Rating: 5
I love my iPhone, for the hardware, not the software. iTunes has been incredibly hit or miss. When I installed iTunes 9 on my PC (upgrading from 8) iTunes lost the sync, and thought my PC was an all new installation, and thus refused to further sync with my iPhone and iPod unless I wiped them. It was incredibly frustrating, but I had to.

Apple makes great hardware, but I find their PC software leaves a LOT to be desired. Although, I sometimes can't help but wonder if they intentionally leave their Windows versions in a crappier state to show how much better the Mac versions are.

RE: iPhones
By cabjf on 11/2/2009 11:12:11 AM , Rating: 2
Although, I sometimes can't help but wonder if they intentionally leave their Windows versions in a crappier state to show how much better the Mac versions are.

They do. The Mac version of iTunes is much nicer than the Windows version. It's probably because they just hired a few Windows developers to try to copy the functionality of the Mac version in order to broaden the iPod market for Apple. The outcome being a program that kind of looks like and sort of works like the original.

RE: iPhones
By Master Kenobi on 11/2/2009 11:24:51 AM , Rating: 5
If iTunes was not ported to Windows, the iPod and iPhone markets would never have taken off. It's a necessity that you support 90% of the market with your product.

RE: iPhones
By streak24 on 11/2/2009 11:47:17 AM , Rating: 5
I think what he is saying is that Apple makes the Windows version so it "mostly" works, but doesn't offer the same quality experience as it would on an Apple computer. The reasoning would be the iPod user would blame Microsoft for their iTunes not working properly and would eventually get so frustrated that they would ditch their PC for a Mac that "just worked."

RE: iPhones
By rudy on 11/2/2009 1:33:00 PM , Rating: 4
Exactly just like Office for Macs mostly works but lacks functionality. Either company is going to make it suck a little more if you do not use their own platform. The main difference is when Mac users use office and it is missing something they blame M$ when people use iTunes and it is missing something they still blame Microsoft.

RE: iPhones
By MonkeyPaw on 11/2/2009 5:36:18 PM , Rating: 5
Well, how else can Apple prove that Windows PCs crash like they claim in their advertising? They do it with Apple software and then blame MS!

RE: iPhones
By chick0n on 11/2/2009 11:50:44 AM , Rating: 5
you mean they purposely make the Windows version a "hit or miss" so dumbass fanboys/girls gonna be like "OH, WINDOWS SUCKS!!!! ARGH!"

cuz they're too dumb/ignorant to think that Apple is the cause.

RE: iPhones
By lecanard on 11/2/2009 6:17:20 PM , Rating: 3
Yeah, last week I saw someone blame Microsoft for the QuickTime plugin's lousiness. The browser was Firefox. But somehow it made sense to her that Microsoft was to blame anyway because apparently the OS is the only software that could possible have a bug in it.

RE: iPhones
By 9nails on 11/2/2009 7:52:51 PM , Rating: 3
I think I saw that too. Someone pointed out that Windows 7 had a security hole, but it was only exploitable if you had Quicktime installed! It just figures that Apple would be the ones to fart in Microsoft's new ride.

RE: iPhones
By InternetGeek on 11/2/2009 2:18:19 PM , Rating: 2
Ehm, I think the Office for Mac team actually works in Mac and not in MS. It's like a joint team in which the Mac guys have more control than the MS guys.

If you don't believe me, check their blog:

It doesn't even look like a MS team blog whatsoever.

RE: iPhones
By Cobra Commander on 11/2/2009 4:44:01 PM , Rating: 3
I am SO onboard with you here. I LOVE my iPhone and HATE iTunes. iTunes is so bloated, so ancient and so slow it's utterly amazing that it is an Apple product let alone a modern piece of software for the PC.

That said it's been running on my Win7 Ultimate x64 (TechNet) box relatively fine, except the time when the 3.0.2 FW released - failed to backup, then continued trying to upgrade the FW in lieu of the failed backup, then tried to restore from the backup which just failed, and then said "Sorry, but I'm going to have to reformat your iPhone now".


Don't even get me started on how convoluted and pathetic its Library maintenance is (backing up & restoring, duplicate detection, album art... all pathetic).

RE: iPhones
By 9nails on 11/2/2009 8:06:48 PM , Rating: 2
All true. And to add, what really upsets me is if I buy a song on my wife's computer in iTunes, she can't just share that song so I can get it on my computer. She has to email it to me. (Or file share, USB flash drive copy, etc) And we both use the same iTunes store sign-on and can share play lists between computers. So what's the point of iTunes Plus DRM free music if iTunes doesn't allow you to properly share files with the 5 accounts that they permit? And why does iTunes want to include Safari every time it needs an update? There must be a better way to manage music on my iPod.

RE: iPhones
By mikeyD95125 on 11/2/2009 10:05:49 PM , Rating: 2
A good conspiracy theory. But just think of it practically. Apple's software usually works very consistently on the hundreds of Apple supported hardware configurations. With Itunes they move out of their territory and have to write software that works with tens of thousands of hardware and OS configurations. This is what makes Apple look so good in the first place. What is easier, supporting 9% of the PC market or 90%?

Working here
By tdawg on 11/2/2009 11:40:23 AM , Rating: 2
I'm running Win 7 Pro 64-bit and Itunes 9.whatever and my phone syncs up perfectly. No errors at all. There was a report earlier that said it was due to a P55 chipset issue, but perhaps the issue is spreading to other setups.

RE: Working here
By Chaser on 11/2/2009 12:04:19 PM , Rating: 2
Same here. No problems with 64 bit whatsoever. I wish I could dump iTunes. It's a horrible app. I hate being Shackled by Apple. I find it amusing that Palm keeps battling to keep the Pre compatible with iTunes.

That Motorola Droid looks good. But the Apple APP store and overwhelming amount of applications developed and under development for the iPhone is too much for me to pass up. Maybe a year from now.

RE: Working here
By tdawg on 11/2/2009 1:57:40 PM , Rating: 3
Depending on if the US gets the HTC HD2, or the results of tomorrow's unveiling from Sony Ericsson (Xperian X3), I'm ditching my iphone and moving on to better environs. No more itunes telling me what/when I can and cannot sync.

RE: Working here
By mydogfarted on 11/2/2009 2:04:57 PM , Rating: 2
I'm willing to go with it being an issue with the 64 bit OS. I've run into strange things in the 64 bit versions of Windows (XP Pro 64 and Vista 64) and driver issues. The question becomes: do vendors have to build separate 32 bit and 64 bit versions of their apps, or does MS need to figure out the bugs in their 32 bit compatibility?

RE: Working here
By damianrobertjones on 11/2/2009 2:51:02 PM , Rating: 2
"issues are noted on Windows 7 64, Vista Ultimate 32, and XP Pro works but is very slow"

RE: Working here
By Akrovah on 11/2/2009 5:46:19 PM , Rating: 1
do vendors have to build separate 32 bit and 64 bit versions of their apps, or does MS need to figure out the bugs in their 32 bit compatibility?

A little bit of both most likely. Obvisouly vendors can, and probably should, be compiling separate binaries, and this will eliminate compatibility issues with a 64-bit platform, but like any cross platform system, MS's Wow64 probably has it's fair share of issues (though I have yet to encounter any myself, but then, Win 7, its third generation, is my first 64 bit OS).

RE: Working here
By Smilin on 11/3/2009 9:36:50 AM , Rating: 2
I'm going to bet there are no bugs in Wow64. Thunking is not a difficult process so it's kind of hard to screw up plus this isn't exactly the first iteration of Wow64.

Besides device detection lies in the realm of kernel mode where no thunking takes place.

Apple just sucks at writing software for Windows. Remember Their CD Burning filter driver was causing BSODs a few version back?

RE: Working here
By smegz on 11/3/2009 1:17:54 PM , Rating: 2
Ditto. Been working as far back as the beta with iTunes 9 and Win 7 64 bit. No errors, no issues recognizing the device.

By DEredita on 11/2/2009 11:07:26 AM , Rating: 3
Apple hardware having issues in Windows? Who would've guessed...

I've had an iPhone 3G 16GB model since February, and I really want to dump AT&T and get the upcoming Droid with Verizon. I can't stand how I sometimes get voicemail and text messages sometime 5hr+ later.

By Donkey2008 on 11/2/2009 11:20:27 AM , Rating: 3
3G 16GB here and I also have the same problem, except sometimes I never even get the messages. Also, forget having 3G, edge or even cell service at big sporting events or concerts >:(

No problems synching between Win7 64-bit and iTunes here.

By DEredita on 11/2/2009 11:37:52 AM , Rating: 2
I'm really tired of the shit service I have with them. It's nice to have a fancy toy, but first and foremost, it has to at a minimum serve as a phone. If it is having issues with text messages and significantly delayed voice messages - it's unacceptable. I am also having huge issues with the Bluetooth, and it will not sync up all the time with the factory installed hands-free phone with the '09 Forester's navigation system.
Fun toy, shit phone. It does everything, but what I need it to do.

By Donkey2008 on 11/3/2009 1:05:53 AM , Rating: 2
One time while I was driving across the desert from Vegas to LA, my phone blew up with 15 new voicemails and dozens of text messages from the previous week, lol. Luckily I still love my iPhone because that doesn't happen too often.

Droid might be interesting...but that's what they said about the Pre...the Storm...etc...etc...etc

By rjwerth on 11/2/2009 8:46:34 PM , Rating: 2
Hey, I've got a Sprint Touch Pro running WM 6.1 and IT won't sync to Windows 7 either!!

As for those looking for an itunes sub...I use and LOVE MediaMonkey. I've never used itunes in my life.

Apple Products
By neogrin on 11/2/2009 10:38:33 AM , Rating: 5
They just works.

Fault lies w/ Apple
By keitaro on 11/2/2009 10:50:33 AM , Rating: 4
I do not mind Apple products. I have two iPod and neither of them has had problem connecting to Windows. But perhaps the root of these issues lie in how Apple code their software on the Windows platform. Apple likes to have their developers and 3rd party developers conform to their APIs as set in OS X. So why can't Apple do the same on Windows?

It seems that the issue is mainly in how Apple code their software under the Windows environment. If they really want to make sure that their product sells, then they should at least try to make their software more robust and reliable regardless of operating system the consumers use. What good is offering iTunes x64 when 80-90% of the software contained are x86 executables?

By ayabe on 11/2/2009 11:15:47 AM , Rating: 3
My guess is that most of these issues would be resolved by simply restarting the Apple Mobile service. I've had ongoing issues similar to what was reported and this always worked as a workaround.

I was finally able to track the issue down to Kaspersky interfering with some of the EXE's.

Had the same problem in Win7 and Vista, and removing/uninstalling never resolved it.

By Jcfili on 11/2/2009 11:10:34 AM , Rating: 2
Apple trying to make look bad new Windows 7???????? ... i think they have to check their updates and if its compatible with all the OS out there and stop blaming Windows for their unstable Updates....

Related to latest Palm Pre lock-out?
By CZroe on 11/2/2009 11:54:35 AM , Rating: 2
Does anyone think that this might be related to the latest Palm Pre lock-out?

By Wolfpup on 11/2/2009 3:06:33 PM , Rating: 2
I'd assume the iPod touch and iPhone would be identical for this, and I've had zero issues with my iPod on either 64-bit Vista Home Premium or now 64-bit Windows 7 Pro, always running the newest version of iTunes for 64-bit Windows (which is largely still 32-bit).

The naysayers are idiots.
By DasPike on 11/2/2009 4:02:00 PM , Rating: 2
The problem isn't Apple or Microsoft, it's the ignorant user. There is a 64-bit version of iTunes available from Apple's site. And it even says if you're running a 64-bit OS like Windows 7 you should download this.

By ranger203 on 11/2/2009 6:09:53 PM , Rating: 2
It may have to do with UAC. Turn UAC to the lowest setting it is much less annoying and some software will not install properly without it turned on (VirtualBox, x64 components for Media Center, Windows Mobile Device Center, mostly ones that install a driver with the install)

I usually don't post but this may help.

By 32bitpixel on 11/3/2009 12:58:22 PM , Rating: 2
I've had this problem with a 64gb iPod Touch from the very day I upgraded to a P55 chipset. I have 64-bit Windows 7 but another 64-bit install on a non-P55 chipset works just fine.

I first figured it was the motherboard. Swapped out the motherboard (different model too) and got same results. Now suspected it was the iPod Touch so I replaced that - same problem.
I have been living with it as I thought this day would come when more adopters of P55 chipsets sync up their relevant devices.

In my troubleshooting I also hooked up other devices to iTunes including an older iPod Photo and an 80gb iPod Classic - these worked flawlessly in the same exact iTunes session.

Can't sync iPod or iPhone
By brwnbarbie on 11/15/2009 10:28:19 PM , Rating: 2
I recently upgraded my OS to Windows 7, and now am unable to sync my iPhone or iPod touch. I called Apple tech support and they emailed me some troubleshooting information, none of which worked. Now the department is closed so I can't speak to a representative! I am so frustrated because I uninstalled iTunes and all components, then downloaded the iTunes specifically for 64-bit and it's still a bust. I had no clue that a new OS would interfere with my iTunes synching capabilities. Blah...

By chick0n on 11/2/2009 11:57:18 AM , Rating: 1
I mean seriously? Apple can't even code their own shit right, you expect them to be able to code anything correctly on the Windows Platform?

Come on now.

Oh no...
By xenos123 on 11/2/2009 1:02:17 PM , Rating: 1
Boo hoo.

By InternetGeek on 11/2/2009 2:13:03 PM , Rating: 1

If you have custom fonts installed in your system iTunes 9 will be unreadable.

Apple's Solution: Remove the custom forms.

This happens in both Windows and OSX.

My point being: iTunes sucks.

Works (for now)
By Griswold on 11/2/2009 6:41:21 PM , Rating: 1
Despite itunes being a piece of shit software, this time around I dont seem to be affected by this bug. Knock on wood.

Anyhow, I wouldnt be surprised if apple was doing something like this on purpose just to rain on the windows 7 parade. Since it obviously doesnt affect everyone and also seems to be limited to the 64bit version, this cant be the case.

On the other hand, some people say the team(?) responsible for the windows version of itunes is such an incompetent bunch of apes, they couldnt even pull a stunt like that off without messing up, resulting in a situation that makes it look like it was an accident without affecting enough people to achieve the desired effect.

Who knows...

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