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Print 18 comment(s) - last by lawrance.. on Oct 17 at 10:57 AM


  (Source: SquareTrade)

  (Source: SquareTrade)
Double the breakable area = double the breaks

A recent study conducted by SquareTrade Warranties found that glass breaking on iPhone 4's increased by 82% compared to iPhone 3GS models.

The study surveyed 20,000 iPhone 4 accidents covered by SquareTrade, the largest independent warranty provider, and compared it to the iPhone 3GS. Not only are iPhone 4 screens almost twice as likely to crack as their predecessors, but owners' accident rate for the device is 68% higher than for the previous device. Almost 5% of iPhone 4 users report an accident within the first four months of owning the device.

Screen damage makes up a vast majority of iPhone 4 accidents, the study said, accounting for more than 4/5's of all reported accidents. The study also noted that at least a quarter of all accidents involved the glass covering the back of the device.

The reason for all the glass breaking? SquareTrade explains: "Not only has the scratchable surface area doubled, the new aluminosilicate Gorilla glass used in the iPhone 4 doesn't seem any less likely to break than previous models."

As far as non-accident related hardware malfunctions, fewer than 0.5% of claims make up that category -- in line with the 3GS.

"It's important to take the accident rate into perspective," SquareTrade said. "Overall, the iPhone is still a very well constructed device, with a non-accident malfunction rate much lower than most other consumer electronics."

It's also important to take the study itself into perspective. SquareTrade is in the business of selling warranties on consumer electronic devices. It is certainly in its best interest to publish a study that shows these types of results, scaring consumers into purchasing more of its products. Its goal is not to make Apple aware of the defects (they'd likely just tell consumers, "You're dropping it wrong.")

The SquareTrade study should be taken with the proverbial grain of salt. What it does warrant, though, is further independent investigation into the matter.



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iDon't care
By amanojaku on 10/13/2010 8:07:37 AM , Rating: 5
It is the iPhone 4. It has the bigger GBs. And the Wi-Fis.




RE: iDon't care
By Mitch101 on 10/13/2010 8:46:51 AM , Rating: 5
Im with DT "You're dropping it wrong."

Probably a good percentage are butt dialing and since asses are a lot larger today and stuffed into smaller jeans the phone is committing suicide.


RE: iDon't care
By Shatbot on 10/13/2010 9:17:48 AM , Rating: 2
DT -you might want to look up the Australian newspaper "The Age" for their most recent iPhone story, it was only a few days ago.

Every major phone is Oz gets a 2 year warranty - apart from the iPhone 4. The Australian Competition and Consumer Commission are looking into it, the reason being if your on a 2 year contract you should get a 2 year warranty.

They also state that some of the approved cases can cause increased breakage rates in the back glass.
Here's the link.
http://www.theage.com.au/digital-life/iphone/apple...


RE: iDon't care
By quiksilvr on 10/13/2010 9:42:16 AM , Rating: 2
My sister told me they were selling them at Walgreens.


I guess they were right ...
By SunAngel on 10/13/2010 8:12:07 AM , Rating: 1
... they were holding it wrong. Now, Apple has to step in and teach these numbnutts how to hold the iPhone so they don't break it. Wow, I never knew handling a phone could be so difficult!




RE: I guess they were right ...
By Aloonatic on 10/13/2010 9:00:19 AM , Rating: 2
I wish that I had held my HTC desire right, instead of dropping it in a pub beer garden, onto a concrete slab as I was trying to take a photograph with it, when I only had my somewhat dulled reflexes (after a day at the races, and a few pints of cider later) to make up for any handling errors as it dropped to the floor.

Still, amazingly, even with a few pretty big cracks on the screen the touch screen works perfectly well and is still just as accurate. I'll probably get it fixed sooner or later, but only because the cracks are annoying at least.

Anyway, handling any phone can be difficult sometimes, and most will break if dropped, really.

Still, let's not miss an opportunity of have a go at Apple owners, the fools, baaaa, sheep, holding it wrong, hahahahahaaaaa etc


RE: I guess they were right ...
By kmmatney on 10/13/2010 11:02:40 AM , Rating: 2
Well, a neighbor of mine had placed their iPhone 3GS on their car and forgottem about it and drove off. If fell off in our street, and was run over by a car. Luckily, it had a slice on plastic case, and a plastic film over the front. The case was cracked on one side, and there was grit embedded into the protective film. The actual phone itself was in perfect condition. I've also dropped by 3GS a few times wthout any problems. I think using glass on the back was a mistake for the iPhone 4.


RE: I guess they were right ...
By SirKronan on 10/13/2010 1:37:46 PM , Rating: 2
quote:
Still, let's not miss an opportunity of have a go at Apple owners, the fools, baaaa, sheep, holding it wrong, hahahahahaaaaa etc


It's different this time. They compared the iPhone 4 to the 3GS. You didn't have to "hold" the 3GS right or "drop it right" like you do with the iPhone 4.

The interior hardware, camera quality, and screen quality are rivaled only by devices such as the Galaxy S (and the iPhone 4 still wins in camera quality.) What this article gripes about, and what I find to be a critical design flaw as well, is glass panels on both sides.

It would've made a LOT more sense to make the back side a grippy black rubber plate, rather than a slippery smooth glass one. That is similar to my main gripe on the Fascinate with Verizon. I hate the slippery glossy back of the thing. On the touch screen, the slick perfect glass touch surface is bliss to the fingers. But on the back, I want to be able to ACTUALLY HOLD ONTO MY FREAKING PHONE.

Big design flaw on ANY expensive smartphone with breakable glass, in my opinion.


In other news...
By iamezza on 10/13/2010 8:45:08 AM , Rating: 5
... water is wet.




It's the magic
By pequin06 on 10/13/2010 8:52:00 AM , Rating: 3
It's hard tp contain all the magic in Apple devices.
The glass can't contain it forever.




Makes sense
By MrX8503 on 10/13/2010 8:51:42 AM , Rating: 2
Well the iPhone4 has twice the amount of glass, so that would make sense. Also the device is extremely slippery, it almost flew out of my hand when I was juggling my keys to unlock my door.




More Corning glass crap
By Constable odo on 10/13/2010 11:09:14 AM , Rating: 2
Apparently GorillaGlass isn't any more impact resistant than any other glass. I wonder if Apple was fed some BS by Corning saying how tough the glass was. I believe it has high wear resistance and can be made thinner, but I suppose if the handheld device flexes too much or gets enough shock, you're looking at broken glass. Even a case won't help if the iPhone's frame is prone to twisting. Plastic or aluminum would have been a better choice for the iPhone's front-facing side. Apple should place the blame on Corning for this one. I'm willing to bet there'll be no glass front on next year's iPhone. A scratched-up looking front is far better than a cracked one.

As an owner, I'd just be more careful in using and storing it.




This
By JakLee on 10/13/2010 2:06:47 PM , Rating: 2
quote:
It's also important to take the study itself into perspective. SquareTrade is in the business of selling warranties on consumer electronic devices. It is certainly in its best interest to publish a study that shows these types of results, scaring consumers into purchasing more of its products. Its goal is not to make Apple aware of the defects (they'd likely just tell consumers, "You're dropping it wrong.")

I lol'd




Duh!
By lawrance on 10/17/2010 10:57:50 AM , Rating: 2
The iPhone 4 has twice as much glass. That doubles the odds immediately. Not to mention it's structurally prone to more flex due to ditching the curved design in the back. All that said, I love the new design. It no longer rocks while laying flat on a table. I've dropped my phone from a 30" high table and the Apple "bumper" caused it to bounce when it hit the floor and then landed safe and sound. Pretty impressive all things considered.




By iphone repair dallas on 10/13/2010 4:25:18 PM , Rating: 1
Being one of the largest iPhone 4 Repair companies in the US, we can conform the report, we also acknowledge that iPhone 4 has had more design issues than any of its predecessors had.

To get more information on iPhone 4 repair options visit http://www.drcellphone.com




eat this mototroll :P
By Pirks on 10/13/10, Rating: -1
RE: eat this mototroll :P
By theapparition on 10/13/2010 9:15:49 AM , Rating: 4
Yeah it's constructed well, just designed poorly.


RE: eat this mototroll :P
By Hieyeck on 10/13/2010 10:24:06 AM , Rating: 2
The electronics on the ISS has a much lower malfunction rate than the iPhone. They've also just installed a 10mbit LAN a few months ago.

A jumbo jet has more processing power just running the entertainment system than a space shuttle does in total to get it up to space.

Of course old technology will work well, it's old technology that's been tried and tested to oblivion.


"I mean, if you wanna break down someone's door, why don't you start with AT&T, for God sakes? They make your amazing phone unusable as a phone!" -- Jon Stewart on Apple and the iPhone














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