recent study conducted by SquareTrade Warranties found that
glass breaking on iPhone 4's increased by 82% compared to iPhone 3GS
study surveyed 20,000 iPhone 4 accidents covered by SquareTrade, the
largest independent warranty provider, and compared it to the iPhone
3GS. Not only are iPhone 4 screens almost twice as likely to crack as
their predecessors, but owners' accident rate for the device is 68%
higher than for the previous device. Almost 5% of iPhone 4 users
report an accident within the first four months of owning the device.
damage makes up a vast majority of iPhone 4 accidents, the study
said, accounting for more than 4/5's of all reported accidents. The
study also noted that at least a quarter of all accidents involved
the glass covering the back of the device.
reason for all the glass breaking? SquareTrade explains: "Not
only has the scratchable surface area doubled, the new
aluminosilicate Gorilla glass used
in the iPhone 4 doesn't seem any less likely to break than
far as non-accident related hardware malfunctions, fewer than 0.5% of
claims make up that category -- in line with the 3GS.
important to take the accident rate into perspective,"
SquareTrade said. "Overall, the iPhone is still a very well
constructed device, with a non-accident malfunction rate much lower
than most other consumer electronics."
also important to take the study itself into perspective. SquareTrade
is in the business of selling warranties on consumer electronic
devices. It is certainly in its best interest to publish a study that
shows these types of results, scaring consumers into purchasing more
of its products. Its goal is not to make Apple aware of the defects
(they'd likely just tell consumers, "You're
dropping it wrong.")
SquareTrade study should be taken with the proverbial grain of
salt. What it does warrant, though, is further independent
investigation into the matter.