The Apple iPhone is tops in customer satisfaction

The battle for mobile phone dominance has recently been dominated by the Apple iPhone, though the iPhone burdens its share of complaints as well.

recent report from ChangeWave looks at how satisfied mobile phone owners are with their devices. The report shows that the Apple iPhone has the most satisfied customers with a full 72% of iPhone owners saying they are very satisfied with their phone.

Coming in a strong second is RIM with 55% of BlackBerry owners saying they are very satisfied. The recent outage of the RIM data service my now have some BlackBerry owners feeling otherwise. Third place in satisfaction according to the report goes to LG with 41% satisfaction. Rounding out the list is Sanyo with 37%, Nokia with 36%, Samsung, Sony/Ericsson, and Motorola tying with 34% of customers saying they are very satisfied.

The bottom spot on the list of very satisfied customers goes to Palm with only 30% of customers saying they are very satisfied with Palm phones. The report also shows that the cell phone market is weak with only 23% of respondents saying they will purchase or upgrade their cell phone in the next six months.

Of the 23% of respondents planning to upgrade their phones in the next six months the top choice for a new phone is the Apple iPhone with 17% saying the iPhone was for them. The second place phone on the upgrade wish list was a RIM device with 15% saying a BlackBerry was in their future.

The most recently introduced Palm smartphone is the Palm Centro offered via Sprint at a bargain price for a smartphone of $99. Even the low cost of the Centro couldn’t make Palm customers happy according to the report.

"We are going to continue to work with them to make sure they understand the reality of the Internet.  A lot of these people don't have Ph.Ds, and they don't have a degree in computer science." -- RIM co-CEO Michael Lazaridis
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