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Q10 smartphone  (Source:
BlackBerry hasn't released any solid sales figures yet, but others have testified that the Q10 is a failure

BlackBerry's Q10 smartphone doesn't seem to be selling the way the company expected, and it may be because BlackBerry dragged its feet. 

According to a new report by The Wall Street Journal, carriers and smartphone resellers haven't seen a lot of demand for BlackBerry's Q10 smartphone in neither the U.S. nor Canada -- and it could be because many BlackBerry users prefer the QWERTY keyboards, and BlackBerry decided to release its full touchscreen Z10 smartphone ahead of the QWERTY keyboard-based Q10.

BlackBerry hasn't released any solid sales figures yet, but others have testified that the Q10 is a failure. 

For instance, an anonymous Canadian carrier said that the Q10 was supposed to be a hit for BlackBerry, but that the phone "hit the ground and died" and failed to catch an audience. 

In the U.S., Chris Jourdan -- owner of 16 Wireless Zone stores that sell Verizon Wireless products in the U.S. -- said his stores only ordered a few Q10s, and the ones that actually did sell were returned. 

Furthermore, Jeff Trachsel -- chief marketing officer at used electronics buyer NextWorth -- said neither the Z10 nor Q10 launches sparked mass trade-ins. Usually when a new phone comes out, people will trade their old BlackBerrys for the upgrade, but he said the number of people running in to trade for the new BlackBerrys was low. 

Verizon and AT&T declined to comment on their sales of the Q10, but Sprint did give a beacon of hope for the smartphone, saying that customers still do ask for QWERTY smartphone options. 

The problem is that BlackBerry's audience primarily prefers the QWERTY keyboards they've long expected from the company's phones, and are familiar with using. But releasing the all-touch Z10 first when the BlackBerry 10 (BB10) operating system launched earlier this year was a bad move on BlackBerry's part -- especially when the phones were already delayed more than a year in the first place.

Some believe that if BlackBerry had launched its new OS with the Q10, more users would've been attracted to the offering instead of upgrading to something else. Others say it doesn't matter which phone launched first; the Z10 and the Q10 were doomed because they launched in a time when BlackBerry had lost a good chunk of market share to Apple and Android-powered smartphones. 

BlackBerry has been struggling to stay relevant with both Apple and Samsung/Google taking over the mobile market. Earlier this month, the company the company's board of directors announced the formation of a Special Committee to explore strategic alternatives to enhance the value and accelerate the development of BB10. The announcement came only a few days after a report surfaced that BlackBerry might go private in an attempt to fix its problems away from the public.

Earlier this week, reports said that BlackBerry executives were considering a spinoff of its messaging service BlackBerry Messenger (BBM). 

Despite these troubles, BlackBerry remains hopeful. It recently said that 60 percent of Fortune 500 companies are testing its new phones.

Source: The Wall Street Journal

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the Q10 itself looks dismal
By GulWestfale on 8/29/2013 6:16:22 PM , Rating: 2
RIM was big when it offered something nobody else had, and the same can be said for iOS.
since then, android has come along and has integrated ideas from both (communication possibilities from RIM and an easy interface from apple). in addition, android offers a broad choice of phones, and has the lowest possible entry price for a full-fledged smartphone.

today, neither RIM nor apple are offering anything that android doesn't have, and neither is microsoft.
so, why should you buy an under-featured, under-powered device for top dollar when you canget actual top of the line hardware from samsung or HTC instead?

sure, apple has its marketing, and microsoft has its money (without which windows mobile would have gone the way of symbian and palm by now), but RIM has neither.

if i were in charge, i'd start making android devices, and add value to them by including BB messenger and keyboards on some models. but i would definitely abandon my own OS.

RE: the Q10 itself looks dismal
By retrospooty on 8/29/2013 6:22:11 PM , Rating: 3
"if i were in charge, i'd start making android devices, and add value to them by including BB messenger and keyboards on some models. but i would definitely abandon my own OS."

IT=t sounds right... But BB's problem is they dont have the talent to do anything fast enough. If they switched over to Android (or any OS for that matter) they would take too long to release and do the same thing they did with QNX... Release phones that match the competition from last year. It took them 3 years from already good OS (QNX) to release a phone. 3 years to release the 1st QNX (BB10) phone... They deny too long, decide too late and act too slow to do anything anymore.

RE: the Q10 itself looks dismal
By GulWestfale on 8/29/2013 6:25:38 PM , Rating: 2
yes that is the impression i've always had. why not put BB10 on a galaxy s3, and s3 mini, agalxy note, a cheap galaxy discover, and thus have the whole market covered? but instead they release ONE MODEL, and then wait 6 months until teh next one... only apple can get away with that, due to their marketing making people believe that one size truly does fit all. and let's face it, RIM marketing has always been pathetic.

RE: the Q10 itself looks dismal
By retrospooty on 8/29/2013 6:41:50 PM , Rating: 3

There is a good article here on RIM's downfall...

[Lazardis was asked about security problem] "As the question concluded, Lazaridis looked down. At the word "secure" he glanced off-camera, shook his head, and said, "So, it's over. Interview's over." The PR voice said, "We're up on time." He looked back to his interviewer, still shaking his head. He looked down. "Please. You can't use that, Rory. That's just not fair." Again, quieter: "That's just not fair." Then he looked up, his voice rising, "Sorry, it's not fair. We've dealt with this. Come on, this is a national security issue." He pointed to the camera and said, "Turn that off." Interview over." - He walked off the set... LOL

Other quotes from RIM insiders...

"We are no longer a company that is innovative and energetic, we are drowning in paperwork."

"It's like the Soviet Union. Everyone's pretending to work."

RE: the Q10 itself looks dismal
By iamkyle on 8/29/2013 10:50:17 PM , Rating: 2
This was from February 2012, please.

RE: the Q10 itself looks dismal
By retrospooty on 8/30/2013 8:04:32 AM , Rating: 2
It was pretty much already ruined by then. The article isn't any less true today or 10 years from now.

RE: the Q10 itself looks dismal
By flatrock on 8/30/2013 3:23:38 PM , Rating: 2
That's about the time that RIM failed. Blackberry 10 isn't a bad OS. There current phones aren't badly made. It just took far, far too long to get them to market.

I don't really know what it takes to be able to keep rolling new features and hardware quickly and with reasonably good quality, but Blackberry doesn't seem to have it.

Their hardware is lackluster. Their OS is somewhat innovative, but there's no compelling reason for application developers to invest in developing apps for their OS. If they had a runtime environment that allowed running reasonably current versions of Android apps, they might leverage that to get enough market share to get developers to do native apps, but while they promised a newer version they didn't promise a time frame, and they promised Android 4.0. Since they don't even have a rough time frame for when it will be completed it is likely if will be already pretty far behind if and when it gets finished.

I don't see how BBM on Android and iOS can save them. If they sell the app it may generate some revenue and it might be profitable if spun off, but RIM is critically injured. They may get by on life support a bit longer, and some pieces may be transplanted into viable companies, but the end seems inevitable now.

RE: the Q10 itself looks dismal
By retrospooty on 8/30/2013 3:47:56 PM , Rating: 2
Exactly... Even if they had the next big idea in mobile computing, they still move far too slow to do anything with it. It took 3 years from an already good OS, QNX to a released phone. 3 full years when they knew it was critical and they had to act fast because the pressure was on. What that shows us is that they are completely unable to compete in today's fast moving mobile world. It's over, we are just watching a beached whale, waiting for its sad death.

RE: the Q10 itself looks dismal
By iamkyle on 8/30/2013 5:18:50 PM , Rating: 2
Jelly Bean runtime is already in the 10.2 releases...

RE: the Q10 itself looks dismal
By web2dot0 on 8/29/13, Rating: -1
RE: the Q10 itself looks dismal
By GulWestfale on 8/29/2013 9:39:40 PM , Rating: 1
if you were CEO they'd make you take some english classes.
maybe then you could
a) understand that the need to distinguish themselves has been addressed in both my post and the response below it; and
b) you'd be able to express yourself in a coherent manner.

as far as the personal insults referring to my $10/hour job go, this only shows that you are not one of the "big boys', but either a teenager or a frustrated internet know-it-all. i am not a senior manager or director myself, but i am a writer by profession, where i make my own money and decide on my own hours. i have no boss. beat that, kid.

RE: the Q10 itself looks dismal
By Cloudie on 9/2/2013 8:15:23 AM , Rating: 2
"Apple has their marketing" LOL. Samsung spends at least 3 times more than Apple on marketing. Talk about Android bias? And I have an Android phone BTW but I have a bit more perspective.

It's funny...
By retrospooty on 8/29/2013 5:06:18 PM , Rating: 2
... But its not funny.

Funny to watch RIM's leadership for the past 3-4 years in total denial... Even to this day. Not funny that we are likely going to lose 1 of the 4 major mobile possibilities. :(

RE: It's funny...
By Flunk on 8/29/2013 5:27:32 PM , Rating: 2
RIM was far too late with their new OS and everyone else came and took their customers away.

We've already lost RIM as a major player, it looks like they're set on continuing a losing strategy. I still say they need to move to Android, with a BB style skin and make their services platform available for all Android and iOS devices.

RE: It's funny...
By Solandri on 8/30/2013 2:06:16 AM , Rating: 2
It wasn't denial. It was a genuine effort to rescue the company.

For the low-level employee, jumping ship to a different company is always an option. But if someone in high-level management gains a reputation for jumping ship, he won't remain high-level management for long. RIM's leadership had to do everything within their power to save the company, and they had to believe they could do it. Generally, people who don't believe a company can be saved are not not the kind of people you want leading that company.

Sometimes it works (witness how AMD and nVidia traded crowns numerous times, with critics constantly proclaiming one or the other dead). Sometimes it doesn't. But that doesn't mean you shouldn't try. If you don't try something to save the company, you'll just be replaced with someone who will.

RE: It's funny...
By retrospooty on 8/30/2013 8:09:47 AM , Rating: 2
When Lazardis insisted for years and years that their customers don't want devices like iphones, they want email with qwerty kb's and they did nothing, that was denial, not an effort to save it. Today's leadership is in a different denial... They are trying to save what is already lost by the previous bad leadership and not admitting now bad it is.

DT grasping at straws again
By iamkyle on 8/29/2013 10:52:03 PM , Rating: 2
I'll wait for the real numbers rather than these so called "insiders".

RE: DT grasping at straws again
By retrospooty on 8/30/2013 8:11:24 AM , Rating: 2
What part of the official dismal #s released so far for the Z10 makes you think this will be different?

Back in the day...
By Motoman on 8/30/2013 12:41:49 PM , Rating: 2
...the company I worked for outfitted everyone with Blackberrys. And we liked them. Everybody did.

As time went on, things changed and companies changed...and phones changed.

I liked using the BB keyboard - and that is and was a big draw to the phone. But once phones started having flip or slider form factors that gave the user a much larger keyboard, and didn't waste any space for the screen (or take up half the screen with an on-screen keyboard), it was kind of the end for my enthusiasm for the BB form factor.

Having a phone like the Galaxy Relay, which is what I'm using now, that has a full-width slider keyboard that wastes no screen space, plus an on-screen keyboard if you want to use it, is truly the best of all possible worlds.

RE: Back in the day...
By flatrock on 8/30/2013 3:34:25 PM , Rating: 2
Well Blackberry had the torch slider. I still have one. The screen is relatively small and low resolution. The phone is horribly slow, and was so when released. The web browser is pretty miserable. The touch screen likes turn on mute when I put the phone up to my ear to answer a call.

BBM is great. The physical keyboard is done very well. I like the email app far better than what is on Android or iOS.

That was enough to make Blackberry great a decade ago but it was already in need of advancements six years ago when the iPhone came out. If the Q10 and Z10 came out three or four years ago Blackberry would still have had enough market share to demand developer support. It's too late now. Too many disappointed customers for too long. Why invest in another BB phone when it seems unlikely that Blackberry will last as long as your contract.

By Vanessa Kachadurian on 9/1/2013 6:09:05 PM , Rating: 2
We have blackberry issued to us at work and it is quite cumbersome and awkward to operate. The Ipod phone is much easier even the slide style icons.

Blackberry buttons are very small you need a nail not a fingertip to hit them accurately, the menus are not on the same page and you must switch pages.

Blackberry needs an update desperately

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