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Print 22 comment(s) - last by 0ldman.. on Dec 31 at 1:10 PM

Customers can avoid the fee if they setup AutoPay or use ACH payments

If it isn't the banks trying to nickel and dime consumers, there's always some other industry that’s willing to step up to plate and milk customers for a few extra dollars every month. Today, we learn that the largest wireless carrier in the United States, Verizon Wireless, is going to start implementing a $2 convenience fee on payments made over the phone and even online.
 
Customers who pay by electronic check (ACH) and those that enroll in AutoPay using any payment method won't have to worry about the fee. However, if you are one of the old school folks that like to pay by phone or if you for some reason like paying your bills online every month without the use of AutoPay, be prepared to fork over some extra cash.
 
News of the convenience fee comes shortly after Verizon experienced three of data outages across the United States in December alone.


[Source: Droid Life]

Source: Droid Life





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Would this allow.....
By Cheesew1z69 on 12/29/2011 10:34:19 AM , Rating: 5
us to get out of our contract without a etf due to this change? i pay online and to have to pay to do this, absolutely ridiculous!




RE: Would this allow.....
By Breathless on 12/29/2011 12:02:46 PM , Rating: 2
probably... those things are pretty easy to get out of


RE: Would this allow.....
By NullSubroutine on 12/29/2011 4:52:17 PM , Rating: 5
I am simply enraged by this move. Charging me to pay my bill? What's next charging me to see my bill? This is fucking outrageous.


Left Verizon long time ago
By mxnerd on 12/29/2011 12:47:49 PM , Rating: 3
I was sick of Verizon and cut all my services from Verizon and never been happier since.




RE: Left Verizon long time ago
By sleepeeg3 on 12/29/2011 2:57:50 PM , Rating: 2
...and they say AT&T is the evil one. They all suck in their own way, but AT&T at least has better rates. SBC should have kept their name - the AT&T name carried too much baggage.


RE: Left Verizon long time ago
By Shig on 12/29/2011 6:21:05 PM , Rating: 2
US telecoms, broken since 1983.


RE: Left Verizon long time ago
By idiot77 on 12/30/2011 2:21:07 AM , Rating: 2
Nice try. It was broken way way before that. At least you didn't have to get a mortgage on your house for long distance calls post break up. Monopolies might be American but they aren't good for anything.


RE: Left Verizon long time ago
By NellyFromMA on 12/30/2011 9:37:06 AM , Rating: 2
LAst I checked, AT&T and VZW has the same rates, no?


I get charging if you do it over the phone
By Labotomizer on 12/29/2011 11:28:03 AM , Rating: 2
As it's sort of an antiquated system and I'm sure they'd like to phase it out. But online? That's absurd.

Nissan won't charge you a fee if you make the payment over the phone but it's $5 if you do it online. That doesn't even make sense to me.




RE: I get charging if you do it over the phone
By wempa on 12/29/2011 2:00:46 PM , Rating: 2
I was thinking the same thing. I can understand charging more for phone payments because it requires human interaction. But charging more for paying online ???? I don't get it. That costs them virtually nothing.


By ctodd on 12/29/2011 3:40:06 PM , Rating: 2
Well, it does cost them because they're most likely outsourcing the credit card processing to another company, and the company charges a small fee. I have to work with one that charges 2% which is pretty good. The reason the phone billing has a similar charge is because they are very likely using the same system you would be using if you were online.


Contract terms
By ssobol on 12/29/2011 12:29:07 PM , Rating: 2
I wonder if this new fee is considered a change to the contract terms. Perhaps it can be used to get out of my contract and let me switch service providers. Comcast has been banging on my door a lot lately.




RE: Contract terms
By Cheesew1z69 on 12/29/2011 12:35:55 PM , Rating: 2
That's what I am going to find out tonight


RE: Contract terms
By dsquare86 on 12/30/2011 7:25:08 AM , Rating: 2
Comcast has ridiculous fees for receiver lease @7.99 a month if you have more than one. My other favorite is that they charge me a $2.99 fee whenever I return said $7.99 a month cable box to them when I no longer want to pay for the extra receiver. Lets face it, they are all evil.


Verizon $2 fee
By dorree1122 on 12/29/2011 4:14:37 PM , Rating: 2
This is baloney. Here in the south (Tennessee) every business I have to pay charges a "FEE" for paying on the internet. Nashville Electric Company, the water company and who ever else. It's just free money to them.




RE: Verizon $2 fee
By 0ldman on 12/31/2011 1:10:38 PM , Rating: 2
Exactly. The website is free, the merchant account is free, the SSL certificate is free, the web authoring is free...


Mechanics
By Mitch101 on 12/29/2011 10:32:38 AM , Rating: 2
This is right up there with Auto Dealerships charging a $10.00 fee for the Mechanics tools and clothes. I need to start charging my employer a clothing fee for working in the office instead of home and transport fee for carrying my laptop to and from work.




This is what...
By threepac3 on 12/29/2011 10:49:07 AM , Rating: 2
Verizon is trying to get you to use their auto payment system. My utility company(National Grid) charges $2.50 for a one time payment online.




Lovely
By sprockkets on 12/29/2011 11:40:12 AM , Rating: 2
Notice how autopay is nothing. This is the same thing car loans do. It's their way of saying having you autopay eliminates the hassle of getting payments and thus is cheaper for them.

$2 for a convenience fee is perhaps what they pay to accept visa payments and such if your bill is around $100. But it isn't as if Verizon doesn't roll in the cash as is.




No way in hell would I do autopay
By Arsynic on 12/29/2011 12:21:30 PM , Rating: 2
All it would take is for one person on my wife's Friends & Family list to change their phone number and it's an instant $300 bill that we didn't expect.




make a stand
By darckhart on 12/29/2011 12:50:04 PM , Rating: 2
I've always found these "convenience fees" to be ridiculous. Although that is one thing I love about American companies: Don't want to foot the costs of doing business? No problem! Pass it all directly to the customer!

While I'm not a Verizon customer, I will definitely support any sort of community-based movement against this. We all know it takes just one to establish precedence for the rest to follow suit. Make a stand now! Otherwise I'm certain we'll eventually be "convenience fee'd" over and over and over and over by EVERY service we subscribe to...




easy solution
By muhahaaha on 12/29/2011 12:48:55 PM , Rating: 1
Here's my solution to the ridiculous fees and data caps on wireless phones:

1. buy cheap rechargeable minute cell phone for emergencies, texting, etc.
2. get a magic jack II (plug into wall, plug in Ethernet cable, no computer needed, about $29 a year)
3. plug in cordless phone.
4. buy a Kindle Fire or other tablet rather than using an expensive smartphone with a tiny screen. Connect it with WiFi to your network.
5. Save $$$ !




"This week I got an iPhone. This weekend I got four chargers so I can keep it charged everywhere I go and a land line so I can actually make phone calls." -- Facebook CEO Mark Zuckerberg
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