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Not all cities may get Google Fiber, though

Google wants to bring its ultra-fast Google Fiber internet service to 34 new cities around the U.S., but will need to do some testing first to determine which areas can accommodate the service.

According to Google, the search giant wants to expand Google Fiber into 34 cities in nine metro areas, including Atlanta, Charlotte, Nashville, Phoenix, Portland, Raleigh-Durham, San Antonio, Salt Lake City, and San Jose. 

Currently, Google Fiber has data transfer speeds of 1 gigabit per second. It went live in Kansas City in 2012, starting off with 700 Mbps downloads and 600 Mbps uploads. It is also available in Provo, Utah with talks of bringing the service to Austin, Texas soon.

While Google would love to roll Google Fiber out to all 34 cities total, the company said it needs to work with city leaders and figure out challenges that are unique to local areas before promising any launches. 

"We aim to provide updates by the end of the year about which cities will be getting Google Fiber," said Milo Medin, VP, Google Access Services. "While we do want to bring Fiber to every one of these cities, it might not work out for everyone. But cities who go through this process with us will be more prepared for us or any provider who wants to build a fiber network."

Google Fiber users can opt for a cable and internet bundle at $120 per month, an unbundled gigabit Internet service for $70 per month and a "free" internet service at basic speeds (5 Mbps up/1 Mbps down, one-time $300 construction fee). 

Earlier this month, it was reported that Google already has internet speeds of 10 gigabits per second in the works, which could show its face in as little as three years.

Source: Google

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Please come to DC
By BRB29 on 2/19/2014 2:50:40 PM , Rating: 3
If you get here, I'll pay you the $300 construction fee and $120/Mo. I also know hundreds of thousands of angry comcast customers who also will throw money at your face for reliable service.

RE: Please come to DC
By Souka on 2/19/2014 3:55:29 PM , Rating: 2
With the exception of a recent outage in the Seattle area, my Comcast has been reliable for my use.

Internet: I'm hitting typical 45-75Mbps down on torrents, up is capped at 12Mbps.

TV: We just have basic for occasional news needs and works fine. The rest is streamed.

Also, who says Google will be any more reliable?

This is just my experience. I personaly don't know hundreds of angry comcast customer, let alone thousands. ;)
But I know there are many, just like any provider has.

RE: Please come to DC
By jimbojimbo on 2/19/2014 4:14:59 PM , Rating: 3
You're lucky then. I get 20mbps per my plan in the very middle of night but during the evening hours I'm lucky to get 2mbps and on some nights not even 1mbps. Netflix switches to a pretty fuzzy quality in the evenings.

RE: Please come to DC
By Solandri on 2/19/2014 6:08:12 PM , Rating: 3
Complain to Comcast. No, I don't mean you should complain because you're angry. You should complain because Comcast needs the feedback to properly manage its network.

A cable modem network is divided into subnets (I forget their term for it) made up of several homes. Everyone in a subnet all shares the same bandwidth, so if someone in your subnet is a bandwidth hog it can cause the problems you're describing. What they need to do is reapportion the subnets so that fewer homes are in each subnet and you can get closer to your promised bandwidth. But to do this, Comcast has to first know that there's a problem with your subnet. You have to tell them. If you don't, they assume the subnet is fine and leave it alone.

Of course if you complain and they don't fix it, then yeah that's on their heads.

RE: Please come to DC
By Avatar28 on 2/20/2014 10:02:01 AM , Rating: 2
The term you're trying to remember is nodes. And, yes, OP should complain to Comcast. They will often over-subscribe the nodes which leads to problems like that. It will probably take several attempts before there is enough documented to get somebody to take a look. OP, be that noisy wheel. If you know your neighbors, get them to complain too. Get hard numbers, things like bandwidth, ping times, stuff like that. Don't depend on test sites like speed test (I'm pretty sure Comcast is set up to give them network priority). Instead find some well seeded files on bit torrent as well as large direct downloads from companies like Amazon, Steam, MS, etc.

A few years ago I had a serious problem with Comcast. My node was heavily over-subscribed and it showed. I couldn't do much of ANYTHING. Ping times were literally in the mid to high 3 digit range, sometimes in the thousands of ms range. It finally got the point where after several calls and nothing was fixed I collected evidence of the pings (screen shots of ping /t and tracert to several different websites) from different times of day and different days. I wrote a nice letter to one of the VPs in our city. They got it fixed GOOD. My pings after that were in the mid-teens.

RE: Please come to DC
By Mr Perfect on 2/20/2014 10:25:37 AM , Rating: 2
Can you say who/how exactly you complained to Comcast? My own Comcast connection is suffering from high pings and packet loss, but if I call the customer support line I'm just going to be placed on hold for half an hour until some level 1 tech picks up and suggests restarting my modem. Is there some better avenue?

RE: Please come to DC
By Avatar28 on 2/20/2014 1:32:34 PM , Rating: 2
I don't remember the name of who it was. I had a friend that worked in their call center here. He gave me the name of one of the VPs that works there and I sent a letter addressed to him personally via snail mail. I don't remember if I did at the time but send it certified, return receipt to show you mean business. I included printouts of the screenshots, details of what I had done already, stuff like that. If you can log into your modem, get the information on signal strength, snr, etc while you're having the issues and also include that. Basically you want to show that you've already been through hell and that you actually DO know what you're doing.

When you do call, note the date, time and, if possible, the name of who you spoke with and what they had you do. Make sure you've already done all the stuff they're going to ask you about (bypass your router if not provided by Comcast, reboot the modem, etc). When the rep answers, explain the problem that you've had, that this is your nth call for it and go ahead and rattle off all the information of what you've done and checked. It pulls their script out from under them and they're more willing to escalate the issue.

Consider signing up for their wiring maintenance plan. They're going to want to send a tech out to check your wiring and that helps save you from an expensive service call if he says that the problem is on or in your house. You can always cancel it afterwards.

Depending on how long this is going on for I would also ask for a service credit for the length of time that it's been out, especially if you've been calling so that there's a record of it.

RE: Please come to DC
By Mr Perfect on 2/20/2014 2:43:16 PM , Rating: 2
Good advice, thanks.

RE: Please come to DC
By Souka on 2/20/2014 3:31:13 PM , Rating: 2
Years ago my service was having latency issues in the 300-900ms range to gaming servers and website pings. Bandwidth suffered also, dropping from 8Mpbs(which was fast at the time) to 3-5Mbps.

I called... spent time, did various things, and eventually a service tech was scheduled to come out. I knew the issue was with their routers as pingpath and trace route should the issue a few hops from my location.

Anyway, a tech came out and in the end he:
Ran a new line from the street to my house
replaced all the connectors and a splitter in my garage.
ran a new line under my house in the crawl space
replaced the connectors in the wall.

Didn't make a bit of differrence of course, but nice they did it, AT NO COST.

It really helps to be polite to the techs if they come out, be compasionate, don't overload them with information, and be willing to help.

My $.02

RE: Please come to DC
By Freakie on 2/21/2014 6:20:17 AM , Rating: 2
I had a similar situation with Time Warner. Called and was on the phone for about 45 minutes doing all the troubleshooting and whatnot except we were having really severe problems, not just latency. Our internet would literally drop for 20 minutes to 3 hours at a time. So they sent out a tech.

Tech came and started testing our lines, and we had crappy signals in the house and he was chalking it up to our two splitters (yeah yeah signal split twice bad bad) but the big Node box just so happened to be on our property so he figured he'd give that a quick test. Turns out the problem with actually with the entire node, some piece of hardware had failed, and all of our stuff was fine. He called in another tech since he wasn't qualified to do repairs on those boxes and overall within 2 hours of the tech arriving, it all got fixed.

Moral of the story: know your own stuff for phone tech support, and get lucky enough to get a good tech come to your house.

On a side note... takes the gas company 3 days to turn on the gas after you request it, but cable company can have someone at your house within an hour. What's up with that?

RE: Please come to DC
By Iketh on 2/19/2014 6:55:05 PM , Rating: 2
Be angry at Netflix for that. Youtube has the same problem. Their servers get saturated. You can test by going to during those peak hours to verify it's not your ISP.

A connection relies on two points, the server that's feeding you the data and the one receiving it (ISP). Your speed will be the slowest of the two.

RE: Please come to DC
By Reclaimer77 on 2/19/2014 6:56:50 PM , Rating: 2
I've never heard of Netflix servers getting saturated. Their servers are insanely robust.

He most likely lives in a large metro area where your speed just sucks at peak hours.

RE: Please come to DC
By therealnickdanger on 2/21/2014 9:52:09 AM , Rating: 2
In my area, it's most definitely Netflix. I've got Comcast Business Class 50down/10up (which guarantees those as my minimum speeds) and it has been rock solid at all hours of the day for over two years. During the daytime hours, I have no trouble streaming the maximum bit rate Netflix or YouTube (or at the same time) while also torrenting plenty.

The simple fact is that at peak hours of evenings and weekends, YouTube and Netflix reach capacity for the preselected connections on their ends. Numerous speed tests from third party websites have confirmed this. I have also tested my connection for throttling during these times and this is not the case. There are many possible reasons for this, which are well covered by this article (both pages):

People like to accuse ISPs of being at fault (due to net neutrality hysteria), but streaming services have just as much to gain by shaping bandwidth to save money and to push products and services. For example, Netflix hardware and network paths will shape themselves according to demand. Netflix places artificial limits on "Super HD" and 3D content in order to create demand to put pressure on ISPs to install Netflix hardware directly on their networks (see "Open Connect" below) in order to avoid direct bandwidth costs. Meanwhile, the consumers get unstable quality and missing features.

RE: Please come to DC
By Selden on 2/19/2014 5:18:22 PM , Rating: 2
Please count me among the angry Comcast customers. I hate the company with a passion — too many horror stories to list here.

RE: Please come to DC
By EricMartello on 2/23/2014 3:52:55 PM , Rating: 2
With Verizon Fios I get equal to or better than my advertised speeds almost all the time, which is 75 Mbps down and 35 Mbps up. TV and phone included and cost is $160 per month. Used to use comcast when it was the only option in town but after ditching it for fios I haven't looked back.

With Fios I routinely see 10 MB/s (megabytes not megabits) download speeds with torrents as well as direct website downloads. I never have trouble reaching these speeds even during "peak hours". If I'm not hitting those speeds is likely the remote server's fault and not my connection.

I don't watch much TV but they loaded up the free on-demand movies with steven seagal flicks I never knew existed. I guess that's something. :)

RE: Please come to DC
By Reclaimer77 on 2/19/2014 4:00:08 PM , Rating: 1
I live the proverbial "butthair" from Charlotte NC. I always said I would never move there.

But I guess if I did have a cause to live there, Google Fiber would sweeten the deal...

My ISP has recently pissed me off so bad, you don't even want to know. $80 overage fee!! When I know goddamn good and well they advertised it as "unlimited" when I signed up.

RE: Please come to DC
By amanojaku on 2/19/2014 4:27:21 PM , Rating: 5
$80 overage fee!! When I know goddamn good and well they advertised it as "unlimited" when I signed up.
You can backup your DVDs, but you can't break the encryption on them, making it impossible to back them up.

You can buy a smartphone, but you can't jailbreak it or root it, even though it should be possible to reset it to factory specs.

You get high-speed Internet, but you're capped.

Gone are the days when we buy something and can do what we want with it. Gone are the days when you buy rather than rent. Gone are the days when you get what you pay for. We are the rental society, and your property rights were lost when you signed the user agreement. Which needs a lawyer to decipher the legalese.

Competition? There is none. The other guy is copying the first guy, because it pays.

RE: Please come to DC
By Reclaimer77 on 2/19/14, Rating: -1
RE: Please come to DC
By EricMartello on 2/23/2014 3:55:14 PM , Rating: 1
After you call in they'll ask that you fax them a printout of the error you are receiving, then tell you that you need to unplug your computer for 10 minutes and then plug it back in.

RE: Please come to DC
By retrospooty on 2/19/2014 5:48:43 PM , Rating: 1
"I live the proverbial "butthair" from Charlotte NC"

LOL. WTF is that?

RE: Please come to DC
By Reclaimer77 on 2/19/2014 5:55:18 PM , Rating: 2
You've never heard of the butthair and cun*hair measuring system? It's pretty popular in the South lmao...

RE: Please come to DC
By Brandon Hill on 2/19/2014 6:04:38 PM , Rating: 2
Dude, I'm from the south and I've never heard that expression. I'm just glad that Raleigh, NC (and the surrounding towns) is on Google's radar :)

RE: Please come to DC
By Reclaimer77 on 2/19/2014 6:10:00 PM , Rating: 1
I didn't say I used it personally. But I've heard it.

RE: Please come to DC
By retrospooty on 2/19/2014 6:32:34 PM , Rating: 2
LOL. No man, if it wasnt on Redneck Rampage, or the DLC "cuss pack" I never heard it.

RE: Please come to DC
By superflex on 2/20/2014 3:39:52 PM , Rating: 2
I've heard it a long time ago.
It was always differentiated as BCH and WCH.
The black ones were a little thicker.

RE: Please come to DC
By FITCamaro on 2/20/2014 12:03:50 PM , Rating: 2
Upstate SC?

RE: Please come to DC
By Reclaimer77 on 2/20/2014 7:05:10 PM , Rating: 1

RE: Please come to DC
By kmmatney on 2/19/2014 5:08:05 PM , Rating: 2
When I had Comcast internet it was very reliable - however the rate kept going up. I called up to lower it, and they would only reduce the fee marginally by greatly reducing the speed. It wasn't until I had already switched to DSL and cancelled that they offered me a better rate.

RE: Please come to DC
By LSUJester on 2/19/2014 9:45:47 PM , Rating: 2
I have to periodically tell Time Warner that I'm disconnecting so they'll give me a deal to "keep me" (no other options except satellite). Otherwise, they just raise the price forever.

Dear Google, Come to DMV
By WhatKaniSay on 2/19/2014 3:49:49 PM , Rating: 2
Dear Google,

Please skip the desert (rural areas) for now and just bring your Supersonic Broadband straight to DMV - (DC, Maryland, Virginia).

You will be surprise at the magnitude of subscribership on day-one.
I and millions of fellow Disgruntled Verizon Customers, are more than willing to offer you $150 instead of $120 stated monthly rate.

If that will not be enough to convince you for the jump, consider this, Congress and their aids have tones of money (thanks to Lobby windfalls) to throw around equipping their luxury apartments here in DC. That alone will more than suffice your ROI.
Please come, and come quick.
You will not regret it.

RE: Dear Google, Come to DMV
By SatchBoogie1 on 2/19/2014 4:09:06 PM , Rating: 2
I wish I could thumbs up your comment 1000 times. I am stuck with FiOS only because I need the upload speed which cable can't match.

RE: Dear Google, Come to DMV
By jimbojimbo on 2/19/2014 4:16:05 PM , Rating: 2
I wish I could get FiOS. :(

RE: Dear Google, Come to DMV
By WhatKaniSay on 2/19/2014 4:53:03 PM , Rating: 2
"I wish I could get FiOS" by jimbojimbo

Be careful what you ask for, because you might get it.

What I hate most about Verizon is their frequent "bill padding" (aka billing errors).
They systematically sneak in nickels and dimes here and there month after month, which average consumer will rarely notice.
Example, I have Internet and TV service package, which supposedly will be "flat rate". No extras such as pay-per-view.
One will expect to see a constant/leveled bill from month-to-month with such package considering that taxes and fees should be based on the same flat rate. Nope! not with Verizon. They will surreptitiously find a way to sneak-in enough dimes that will help them charge late fee after you've paid what you thought to be a flat rate bill.

RE: Dear Google, Come to DMV
By Solandri on 2/19/2014 6:18:33 PM , Rating: 2
I haven't seen any explicit "bill padding" but the amount of nickle and diming with Verizon FIOS is ridiculous. My parents are on their $139.99/mo triple play package - Internet/TV/Phone. Their monthly bill is about $215/mo.

About $15 is overseas phone calls. The rest is cable box rentals, remote rentals, and various taxes and service charges. 10%-20% overhead for this stuff I can understand. But 42% !?!?

They're moving next month, and I'm going to see about setting them up with an Internet phone and an OTA antenna. Hopefully that'll cut the bill down to about $50-$60/mo.

RE: Dear Google, Come to DMV
By Belegost on 2/19/2014 4:25:26 PM , Rating: 2
Since when did Phoenix, Atlanta, San Jose, Raleigh, and Salt Lake City become rural?

RE: Dear Google, Come to DMV
By stm1185 on 2/19/2014 4:30:27 PM , Rating: 2
City of over 1,000,000 is rural. What is this China?

RE: Dear Google, Come to DMV
By retrospooty on 2/19/2014 5:45:32 PM , Rating: 2
LOL.. Really. Phoenix is the 5th largest metro area in the country. Its freegin enormous. It takes 1 1/2 hours to drive on the highway from one end of the whole metro area to the other, and that is with no traffic on the highway. San Jose is basically part of the bay area, there are no areas of countryside, its pure city from south of San Jose to the tip of San Francisco. Not sure if its the 4th, or 3rd largest metro area in the country, but "rural" LOL.

This must be one of those geographically challenged people you hear about when they say 1 in 5 Americans cant even find North America on a globe.

RE: Dear Google, Come to DMV
By kwrzesien on 2/20/2014 3:31:53 PM , Rating: 2
There are over 8 million in the Greater Atlanta Metro area, and all of those Google dots are hitting prime high-density and affluent suburban cities than surround downtown Atlanta. Sounds like a good target!

Disclosure: I live in Smyrna and work in Sandy Springs, both on the list.

RE: Dear Google, Come to DMV
By HrilL on 2/19/2014 5:30:01 PM , Rating: 2
Like that would happen. Look at where they're planning the new cities. Not one is run by liberal democrats that love government red tape and costly environmental reviews.

RE: Dear Google, Come to DMV
By stm1185 on 2/19/2014 5:40:43 PM , Rating: 2
San Jose is run by econazi's who banned the use of grocery bags FYI. I also hear Portland isn't exactly right leaning either.

RE: Dear Google, Come to DMV
By Airshark on 2/19/2014 6:20:49 PM , Rating: 2
I've never heard anybody call Chuck Reed an eco-nazi or even a liberal before.

Anything we can do to make it more likely?
By stm1185 on 2/19/2014 4:28:11 PM , Rating: 3
As a bay area resident what can I do to get Google Fiber to finalize on San Jose/MV/PA...

Any politicians that have to be voted out in Nov? Any bought and paid for Cable stooges to do away with?

RE: Anything we can do to make it more likely?
By Dr3amCast on 2/20/2014 9:33:06 AM , Rating: 2
I'm in the Raleigh-Durham area. I was probably going to, along with all of my friends, at least email our local officials / congressman. I'm sure in reality that has little to no effect, but it makes me at least feel like I did something.

By Mr Perfect on 2/20/2014 10:33:25 AM , Rating: 2
I don't know if it's still true, but a few years back it was said that physically writing a letter is best. Anybody can(and routinely do) fire off emails about whatever catches there fancy that day, but if you sit down and send an old school paper letter, the politician knows you're pretty serious about it.

Highspeed internet only in big cities
By Boone1 on 2/19/2014 5:27:26 PM , Rating: 1
Unfortunately, only people that live in big cites get the high speed internet. People living outside of big cities get crappy internet. We feel lucky when we get 4 or 5 mbps. It is unfortunate that there is such an unequal share of high speed internet throughout the United States. It would be nice if a company would provide services for rural areas, since population wise, I would be willing to bet, there are more people living in rural areas as a total than people that live in the cities.

By Airshark on 2/19/2014 6:16:52 PM , Rating: 2
You'd lose that bet big time. 80.7% of Americans live in big cities.

By KCjoker on 2/19/2014 6:37:10 PM , Rating: 2
So you want all the positives from living outside the big city but none of the negatives? It's not cost effective to run all the fiber in rural areas for so few customers. It's hard enough to do it for people in the big cities so don't hold your breath.

By jbwhite99 on 2/19/2014 6:41:00 PM , Rating: 2

Austin got Fiber after you announced the Motorola plant in Texas. Now that Motorola HQ is moving to the Research Triangle area, you need to pick Raleigh/Durham/Cary/Chapel Hill as your next metro area (and of course, include Morrisville, where Lenovo's HQ is).

For those complaining about FIOS, take it to the BBB or your state's Attorney General. Verizon sold their business around here (in Durham).

Our choices here are AT&T, UVerse (in about 6% of the area), and TWC. It is illegal for any community to start their own network, since some cities have done a great job and have scared the telecoms listed above.

This is the fastest growing market of the 9 listed cities, so the longer you wait, the more it will cost someone. You will also capture 11 universities (something most of these other cities can't say), and it will help some of the rurual people listed above (next county over).


By shin0bi272 on 2/21/2014 7:10:19 PM , Rating: 2
I too live in the RDU area but Im not so sure I trust google enough to use them as my ISP. Remember these are the people that make no qualms about reading your emails. Why do we get pissed off when the NSA does it but not google (other than you have a choice of using google and the NSA are a government backed organization of course)? Ive personally divested myself of all google products, youtube, gmail, their search engine (use duckduckgo now), and dont even have an android phone! Because of their policies on my privacy... Imagine what they'll do when they can monitor ALL of your internet traffic not just what you say on youtube or in your gmail? The irony is google's motto is "dont be evil" and thats exactly what they are!

Maybe google fiber coming here will force twc (or comcast who ever they are going to be called after the acquisition is complete) to upgrade their speeds to docsis 3.0 24x8 bonding modes which deliver a gig download speed too.

Yet another reason to love capitalism lol! Competition.

Please, please, please
By Selden on 2/19/2014 5:17:06 PM , Rating: 2
I would love to get out from under Comcast's thumb. I live in the Atlanta area, where there are a lot of over the air broadcast choices. I recently installed an antenna in our attic, and canceled Comcast CATV service, since over the air delivers far better picture quality.

Comcast's "premium" high speed internet service delivers ~30 Mb/sec down, when it works, but often it drops to a far lower speed (at one point yesterday, I was seeing 100 Kb/sec download). Atlanta is a major data hub, with lots of fiber, so I would welcome the opportunity to switch to Google as my ISP. I really don't care about the cost — the opportunity to dump Comcast would be priceless.

By ignatius pugnax on 2/19/2014 6:33:18 PM , Rating: 2
It would drive me nuts if those hipsters across the river can get it an i cant.

By someguy743 on 2/19/2014 8:29:49 PM , Rating: 2
Yay. My city is on the list. Believe me, the customer service is absolutely TERRIBLE with Time Warner Cable. Most of the people at Time Warner flat out don't know what they're doing or they just lie to customers about things like prices, appointment times, how to fix things, etc.

It can be a nightmare to have to deal with them. They flat out don't do what they SAY they are going to do half the time. Certainly not WHEN they say they're going to do it. You can't really believe what they say and you have to verify everything by calling up at least twice to make sure.

I bet the real world internet speeds and the quality of the HD programming will be great if Google is running it. The cable companies have been needing serious competition for YEARS. The cable companies have had the fastest internet speeds though so I HAVE TO stay with them because the landline/internet/cable TV bundled prices are better. That is, IF you actually get the price you were promised when you sign up with their promotions, etc.

If Google deploys the latest and greatest "super DVRs" from Cisco Systems that I've been hearing about it will be awesome. Can't wait to have Google re-program the user interfaces so that searching and navigating the channels and so forth is more intuitive and easy to use, etc. I'm sure Google will "make a better mousetrap" and cable customers will sign up in droves.

Good to have fast access but...
By w8gaming on 2/20/2014 3:27:31 AM , Rating: 2
While it is nice to see Google playing the role of ISP to bring super fast speed access to some cities, which is essential if cloud service needs to be successful, but how much money does Google really have in order to reach the critical mass to force access fee to be so low that everyone will no longer worry about storing and accessing data in the cloud? The world is a very big place and I doubt there is any company with that kind of money.

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