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Print 15 comment(s) - last by NellyFromMA.. on Dec 21 at 4:47 PM

"The battery...is fine, a software problem on certain variants is limiting... full battery capacity"

The Nokia Lumia 800 (also known by its "Sea Ray" codename) is Nokia Oyj.'s (HEL:NOK1V) first crack at a Windows Phone 7.5 "Mango" smartphone.  Officially unveiled in October, it launched without much fanfare in Europe in November 2011 and since has been trickling out to other markets.  Generally the phone has received praise for its overall solid software/hardware design, but criticism for failing to be on the cutting edge either in software or in form factor.

Reports emerged in recent weeks complaining that phone's battery was broken and battery life was substandard -- pretty unusual for a Windows Phone.  The question quickly became – what could have possibly gone wrong with Nokia’s latest smartphone?

The Lumia 800

Well Nokia has finally set the record straight, revealing that broken firmware was the culprit and that the battery hardware is just fine.  It writes:

On Monday 12th December some of our customers started to comment in various social media that the preloaded diagnostics tool in some of the Nokia Lumia 800 phones was showing lower battery capacity than expected. We immediately started to investigate these reports and can now confirm that while the battery itself is fine, a software problem on certain variants is limiting the phone’s ability to access the full battery capacity. We want to stress that this issue has not been found to affect the recently introduced Nokia Lumia 710.

The good news is that as this is a software problem it can be easily resolved.  The planned software update in early 2012, as well as including many performance enhancements, will also include a fix that will enable the affected phones to access the total battery capacity.  For anyone who does not want to wait for the software update, Nokia can arrange for a replacement phone.  Anyone who requires any further clarification should contact Nokia Care (Care contact details and locations can be found at www.Nokia.com/support).

Anyone who wants to know if their phone is affected can run the battery status test from the diagnostics tool already installed on their phone. (The tool is designed for service use and only displays approximate values.) Dialling ##634# opens the diagnostics tool. By accepting the disclaimer and then selecting ‘Battery Status’ from the list of options, anyone will be able to see their available battery charge capacity.  If your full charge capacity reads less than 1000 mAh then your phone is affected with this specific issue and you may find it is necessary to charge your phone more frequently than normal.  Once the software update has been applied, you should experience much better battery life. In the meantime here are some tips on how to increase your battery performance and you should also make sure you are using the charger that came with the phone, as older chargers may not be as effective at charging the new Nokia Lumia 800. 

Expect a patch shortly.

The glitch, as mentioned by Nokia's representative, does not affect the Nokia Lumia 800's sister model, the Lumia 710.  And American consumers who aren't shopping for a foreign phone can pay it no mind, as neither model is available in the U.S. at present.  The Nokia 710 will be Nokia's first Windows Phone to launch in the U.S., landing in January on T-Mobile for $50 USD (after $50 USD mail-in rebate) with a new 2-year contract.

As previously rumored, Nokia is sitting out America's 2011 holiday season on the sidelines.

Somewhat related -- Microsoft Corp.'s (MSFT) Windows Phone smartphones typically have some of the best battery life in the industry, but early models suffered from a battery-draining glitch, which also consumed massive quantities of data.  The glitch was eventually tracked down to a Yahoo! Inc. (YHOO) app and was patched.  It seems that those who are the closest to Microsoft have the worst luck when it comes firmware, particularly when batteries are concerned.

Sources: Nokia [Lumia 800 battery issues], [Lumia 710 U.S. launch]



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Typical Nokia
By Samus on 12/20/2011 6:06:09 PM , Rating: 3
Since the advent of Nokia smartphones, particularely Symbian-based, they have made early adopters the beta testers. It happened to me with N95, E71, and the N8.

Now it is happening again.

Nokia, TEST YOUR SHIT. You make awesome phones. There is no reason for Apple of all companies to offer an initially better experience than you, they've only been making phones for 5 years!




RE: Typical Nokia
By Omega215D on 12/20/2011 6:52:21 PM , Rating: 2
There are reports of any phone having teething problems, even if it came from a similar previous design. Nothing can be made perfect, especially if you are given strict deadline from either the higher ups or the market.


RE: Typical Nokia
By Samus on 12/20/2011 11:43:08 PM , Rating: 1
Strict deadlines? When has Nokia ever met a deadline?

As far as teething problems...I guess you haven't had the pleasure of owning a recent Nokia smartphone. I've owned a G1, HP Veer (WebOS) and a iPhone 3G, and all worked quire flawlessly in comparison to my Nokia E71 (and later E73) and my N8.

They are beautiful phones, but Apple wins at form over function, because Apple still puts in the function. Nokia is just form with broken function after broken function. First-generation Android and WebOS phones were just pure function with poor build quality and asthetics in comparison to Nokia and Apple.

But now, it's pretty ridiculous to consider anything other than a iPhone or HTC/Samsung Android device. Sure, there are some decent WinMo7 handsets out, but all it offers is a slick interface. There are no apps and the experience isn't very refined (but 7.5 did fix a lot of rough edges) but in the end it can not be taken serious by the mass market, especially enterprise markets, which are just flocking to iPhone's for good reason: flawless exchange integration, something even Microsoft's own mobile OS doesn't have down.


RE: Typical Nokia
By robinthakur on 12/21/2011 9:10:08 AM , Rating: 1
Agreed, that is pretty funny that companies prefer to use iPhones with their Exchange servers than MS's own product...!


RE: Typical Nokia
By Myrandex on 12/21/2011 4:07:42 PM , Rating: 2
Are you serious? No apps? No refined user experience? Have you ever even used one for any serious amount of time to make these judgements?

I haven't found any apps missing that I would like to use there that exist on Android and / or iPhone other than a large amount of banking apps (Bank of America has one, but I do not bank with them).

The user interface is very refined in my perspective, but user interface is all a judgement call by the end user, what is nice for one person isn't for someone else. I originally didn't think that I would care for it though, thinking it would be too simple etc., however after using nice full features Android user interfaces, the iPhone interface, etc., I have to say that the Functionality and the Performance of the user interface beats the crap out of any other interface I've used, and that's on a phone with < 50% of the hardware resources compared to high end Android devices shipping now.

Jason


RE: Typical Nokia
By koenshaku on 12/21/2011 10:08:03 AM , Rating: 3
I don't know why you all are begrudging this response if this was Apple costomers would get an arrogant response like. "We are investigating complaints of battery issues" Then they will release an update then ack like they weren't at fault or the famous "not our phone you're holding it wrong". Honesty goes a long way and I can respect this response.


RE: Typical Nokia
By NellyFromMA on 12/21/2011 4:47:46 PM , Rating: 2
Please think above nearly ALL technology based consumer-geards products (even commercial ones...) and ask yourself how this doesn't apply to a MUCH broader product range. It isn't specific to Nokia, sadly. It's now the market norm for some time now. Androids doing it, Windows did it, likely anything with logic and an appropriated budget had similar constraints...


No problems! (keep buying our broken phones)
By jnemesh on 12/20/11, Rating: 0
RE: No problems! (keep buying our broken phones)
By cditty on 12/20/2011 7:59:05 PM , Rating: 4
They will release a much better phone in the US, with a better camera and screen. I am a Windows Phone fan to an extent. I like the software, just have not really seen one with an impressive camera (which is very important to me). That is why I use my iPhone 4S way more than my Samsung Focus.


RE: No problems! (keep buying our broken phones)
By Mitch101 on 12/20/2011 9:08:28 PM , Rating: 5
quote:
It seems that those who are the closest to Microsoft have the worst luck when it comes firmware, particularly when batteries are concerned.
Yea glad nobody else has ongoing battery issues.

Rumor: Apple Releasing iOS 5.0.2 To Fix Battery Issue (For Reals This Time)
http://gizmodo.com/5860162/rumor-apple-releasing-i...

Quick Note: Apple Releases iOS 5.0.1 to Address Battery Life Woes
http://www.dailytech.com/Quick+Note+Apple+Releases...

Apple Acknowledges iOS 5 Battery Life Drain, Issues Beta Update to Devs
http://www.dailytech.com/Apple+Acknowledges+iOS+5+...


By Pessimism on 12/21/2011 2:22:31 PM , Rating: 2
+1


why windows phone
By Jeffk464 on 12/20/2011 10:27:03 PM , Rating: 1
Windows phones have less specs than android, less applications and the biggie, no LTE. What is the compelling reason to go windows phone over android?




RE: why windows phone
By JasonMick (blog) on 12/20/2011 10:49:36 PM , Rating: 5
quote:
Windows phones have less specs than android, less applications and the biggie, no LTE. What is the compelling reason to go windows phone over android?

The interface is second to none, in my opinion.

Some people inherently won't like it because it requires a bit of learning and adjustment for a die-hard iOS or Android user. But overall its very intuitive and conveys information faster to the user and is easier to navigate, once initiated, than iOS/Android, in my experience.

Plus it looks way more modern and shiny -- makes its mobile competitors look like 90s relics from a design standpoint.

App selection is still mediocre, and the lack of LTE is problematic, as you mention.

But overall the phone's slower speed processors aren't as much of an issue as you would think as Windows Phone is a leaner operating system than some recent builds of Android, which have been kind of bulky and slow.

I still see plenty of slowdown on my 1 GHz Gingerbread HTC EVO, I've never seen that on the 1 GHz Windows Phones...

Now that XDA has ported ICS, I'll have to try that out, but I still wonder whether it will be able to remedy the underlying issues speed-wise.


RE: why windows phone
By Argon18 on 12/21/11, Rating: 0
Should have stuck with Meego
By piroroadkill on 12/21/2011 5:05:59 AM , Rating: 2
The Nokia N9 is a much more compelling device...




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