Today, I found a deal on an HP OfficeJet 7410
wireless printer for $324.95 - $125 mail-in rebate. So I decided to check
to make sure that my store had it in stock online first. My local store didn't,
but a store 30 minutes away had it in stock.
So I drive there, looked around and couldn’t find it. I ask
a guy on the floor and he says that it has been a hot item today and says they
have two left. I ask for one and he brings it and puts it in my cart. Then it
starts:
Salesman: You sure you don't need any paper, any inks? You know these come with starter inks.
Me: No. I don't need any paper and I don't need any inks. **True, I use my laser most of the time.**
Salesman: You sure you don't need a USB cable?
Me: No, it's a wireless printer, don't need a USB cable.
Salesman: You can get the Product Replacement Plan for $69.95, it'll cover you for two years.
Me: No, don't need it. I don't buy PRPs.
Salesman: OK, have a nice night.
I get up to the counter and the first thing the cashier asks:
Cashier: Do you need any extra supplies with that?
Me: No.
Cashier: Do you want the PRP?
Me: No.
At this time, the store manager scurries over when she
hears "no" to the PRP.
Manager: You don't want any ink?
Me: No.
Manager: You don't need a USB cable?
Me: It's a wireless printer, I will be printing wirelessly and I don't need a gold-plated $25 Belkin USB cable
Manager: Well you're GOING to need to purchase the PRP.
Me: I don't need it and I don't want it.
Manager: You know this only comes with a 1-year limited warranty. The printer is $324.95, the PRP is a great investment at $69.95.
Me: The manufacturer's warranty will have to do. As a rule I don't buy PRPs no matter what. I just don't do it.
Manager: If this thing breaks within a year, you're not going to get any help from the manufacturer.
Me: I'm sorry, I do not want it.
Manager: Pfff, you'll be back in here in a year with a broken printer whining to us.
She then walks off clearly annoyed and the cashier completes
my transaction. How many times do I have to explain myself? She was clearly
shocked and amazed that I said no to the PRP, but after the first couple of “nos,”
she should have gotten the hint. No means no.