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The front page of EggXpert.com
EggXpert is the new official forum area for Newegg

Online retailer of computer hardware and accessories Newegg.com is putting its latest venture square in the hands of the PC enthusiast community. Earlier this month, Newegg quietly launched its own community site called EggXpert.com with a forums section and blogs for its users.

Currently in an open beta stage, EggXpert describes itself as “an extensive and easy-to-use online tech community designed specifically for PC & consumer electronics enthusiasts like yourself.” Users can interact with each other via online forums, blogs and regular interactive events.

EggXpert likely realizes that a good portion of Newegg customers are PC do-it-yourself types, and have opened a forum dedicated to the DIY crowd and even overclockers. Appropriately, situated right below the overclockers’ area is a forum dedicated to helping with hardware troubles.

Unlike many other hardware enthusiast forums on the Internet, EggXpert does not have an area dedicated for its members to buy, sell and trade their computer goods. In place of a traditional marketplace section are forums where users can discuss and inform each other of hot deals, even if they aren’t products from Newegg.com

Since the site’s launch in early April, the forum has amassed over 5,500 members who have contributed to 2,444 threads and 3,674 posts.



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Promising
By arswihart on 4/10/2007 9:26:58 AM , Rating: 2
I've always liked the Newegg website, so I'm looking forward to seeing what this is like. Should be good for noobs especially.




RE: Promising
By FITCamaro on 4/10/2007 9:46:24 AM , Rating: 3
I agree. Sometimes I wish newegg had a forum. Now they do. I've been shopping there for about 5 years and have yet to be dissatisfied with them.

They even gave me a refund for a product (cheap fan controller) I didn't return based on a review I wrote for it stating it was a crappy product and wasn't worth the money to return. Was quite pleasantly suprised and grateful.


RE: Promising
By dever on 4/10/2007 10:31:26 AM , Rating: 2
I've also been using for close to five years. They have amazing customer service (starting with price). I once accidentally shipped a digital camera to the wrong address (had just moved). They stopped shipment, refunded the money, I reordered and saved a few bucks because the price had dropped in that short time.


RE: Promising
By kristof007 on 4/10/2007 2:37:28 PM , Rating: 3
Well I guess I'll put my 2c in for how sweet Newegg is. I think I spent about upwards of $2000 in the last 5 years. Never were things late. In fact, I had things come in literally a day and a half. I order things Wednesday night, Friday morning they are here. Only thing that sucks is when you order from somewhere else and three day shipping actually takes three days.

I reviewed stuff for Newegg before. I have not written them a bad review yet (everything I bought so far has functioned) so I can't speak on the censorship issue. However when I praised this external enclosure along with the delivery, I got a package of free goodies. Stickers, a hat, a license plate border, an AMD shirt and a brochure of current Newegg promotions. I know it's not much but it's nice to know that they are paying attention to YOU.


RE: Promising
By threepac3 on 4/10/2007 3:50:19 PM , Rating: 2
Some bad some good experiences with NewEgg, mostly good though. First the bad: I think I bought 3 motherboard/processor combos from them. 1 wouldn't boot because its BIOS was corrupted. The other 2 were unstable in varying degrees-- Locking up. I gave up and bought one from TigerDirect.

I probably spent around a thousand with them, and these three items are the only things I had problems with.


RE: Promising
By grenableu on 4/12/2007 7:40:05 AM , Rating: 2
quote:
First the bad: I think I bought 3 motherboard/processor combos from them. 1 wouldn't boot because its BIOS was corrupted.
That's not a bad experience from NewEgg. Blame the manufacturer. Only blame NewEgg if they failed to accept the return.


RE: Promising
By Pirks on 4/10/2007 5:20:57 PM , Rating: 2
gee lucky americans, you don't know how lucky you are, try to live in commie infested canada with its sales taxes everywhere, no newegg, no decent low price stores, +15% tax everywhere :( I fucking envy rich american kids, I wish we had bush and republicans here to put an end to all that commie crap and taxes and shit like that :(

well, I mean ppl who live on welfare and commie types who love "rich are baaad" mantra are happy here, but for middle class guy, paying all that tax... I'd rather pay my private expensive health insurance and get a decent waiting-list-free healthcare than that canadian commie shit we have here

sorry guys, just ignore me, I get upset every time I read about newegg, it's my sore spot :)

rant over


RE: Promising
By Aprime on 4/10/2007 5:32:48 PM , Rating: 2
Believe it or not Perks, I was able to smuggle in a LCD monitor from NewEgg.

If you've got any trustworthy friends online, I suggest you use them. :D


RE: Promising
By Pirks on 4/10/2007 5:58:00 PM , Rating: 2
Aprime, it's purely a matter of luck, unfortunately. I smuggled CPUs and mobos, but one day Canadian customs grabbed my parcel with some high end nVidia GeForce stuff and asked me for a purchase receipt. Bye bye smuggler's dream, I paid them A LOT in tax/duties... You're likely to end up like me sooner or later - customs does a random check of parcels and they will catch you, eventually, like me. Just pray, this is the only thing you can do :-(


RE: Promising
By Aprime on 4/10/2007 6:35:59 PM , Rating: 2
... You have to get that stuff labeled as a gift (gifts are duty-free), you fool! :D

Also, sorry for misspelling your nickname first.


RE: Promising
By Pirks on 4/10/2007 7:01:24 PM , Rating: 2
Thanks for the advice, Aprime, I'll try that with my next hardware purchase. But I kind of doubt that Canadian customs will let through this "GIFT GIFT GIFT" big box of hardware... they will smell the rats I'm afraid


RE: Promising
By Pirks on 4/10/2007 7:05:10 PM , Rating: 2
quote:
gifts are duty-free
hold on a sec, we're talking about salex tax, not about duty. the gifts are NOT exempt from sales tax, right? so as long as you declare the parcel as having value of say $100 you gotta pay $14 on top, right? EVEN IF this is a gift. that's what my mailman told me once


RE: Promising
By Aprime on 4/10/2007 11:13:22 PM , Rating: 2
Gifts are exempt from the sales tax that is applied to stuff ordered from the US.

Customs don't judge, if it's labeled "gift", they don't tax it.

I've ordered a countless amount of things from the US and was only taxed about twice, both times the items were labeled "gift".


RE: Promising
By Pirks on 4/11/2007 2:33:42 PM , Rating: 2
See, you DID label them as GIFT and customs still TAXED you. That's what I was talking about - looks like it's not as simple as you think. They probably tax gifts too, I just don't know when exactly and why, they probably have some rules for that


RE: Promising
By aurareturn on 4/10/2007 6:13:44 PM , Rating: 2
15% tax?

I'd rather pay that than to pay for my health insurance.


RE: Promising
By Pirks on 4/10/2007 6:23:09 PM , Rating: 2
You still pay for health insurance in Canada, it's very far from free, and what you get for that is called [drumroll]waiting list![/drumroll]. Good luck surviving while waiting for your surgery :P I'd save and pay fair price for my healthcare instead of dying in the waiting list, while rich fucks in commie Canadian government (Paul Martin was number one fuck among them) get treatment in their private clinics in the United States, while at the same time PROHIBITING private healthcare in Canada and getting this stupid 15% sales tax spent on their fucking private clinic bills, stupid Kyoto protocol redtape and shit like that :(


RE: Promising
By Aprime on 4/10/2007 6:36:27 PM , Rating: 2
It's 14% now, should drop to 13% next year.


RE: Promising
By Pirks on 4/10/2007 6:58:04 PM , Rating: 2
Yeah, I know, Canadian republicans with Harper at helm are slowly fixing things broken by new democrat and liberal commies (fuck you Paul Martin), but still commies are way too strong here, so no major tax reductions and no decent healthcare in near future. I'm happy with 1% tax reduction, no problem with that, but this still doesn't help with envy for the United States where lucky Americans have lower sales tax or no sales tax at all (!) and proper waiting-list-free healthcare


RE: Promising
By Xenoid on 4/11/2007 2:37:12 AM , Rating: 2
Oh Canadians definitely pay for health care. It's in the form of income tax.

Sorry but the Conservatives are no better than the NDP/Left because when the left gets in, they create things to tax the shit out of you. People get upset and vote them out. They elect a right wing party that doesn't touch it because it makes them too much money. BC is a perfect example of this. I'm sure other provinces may be too but I don't know about their politics.

On the topic of Newegg, they could start shipping to Canada. It's not like we're on the other side of the world or a society of cons. I just want cheap hardware!


RE: Promising
By oneils on 4/11/2007 11:14:34 AM , Rating: 2
They won't start shipping to Canada because to many people refuse to pay the sales taxes once its in Customs. A lot of idiots think that if they order online from the US, they do not have to pay Canadian sales taxes.


RE: Promising
By Pirks on 4/11/2007 2:37:23 PM , Rating: 1
quote:
They elect a right wing party that doesn't touch it because it makes them too much money
Wrong. Conservatives with Harper 1) reduced GST already, just a little bit but they DID reduce it, unlike what you say 2) started sending $100 checks for parents with kids. I've seen zero help from Liberals for my kid and this $100 check is very much appreciated.


RE: Promising
By oneils on 4/11/2007 11:17:18 AM , Rating: 2
I have to laugh at this, you can thank the old Progressive Conservative party for GST. And, I doubt any party would have the political capital to dismantle universal health coverage in Canada. I can see both sides to the argument, but its just NOT going to happen.


RE: Promising
By Pirks on 4/11/2007 2:44:45 PM , Rating: 1
quote:
you can thank the old Progressive Conservative party for GST
I don't care who introduced taxes. I vote only for those who reduce it. The moment Conservatives stop reducing GST or introduce other taxes that I notice - I stop voting for them. Plain and simple.
quote:
I doubt any party would have the political capital to dismantle universal health coverage in Canada
No party will do that, I agree, but it's happening by itself, fortunately. Private clinics started to pop up here and there and I know some local companies arranging for US hospital treatment (I was almost gong south when local doctor told me I will see liver specialist in NINE MONTHS, NOT EARLIER - you Americans don't realize how lucky you are, really). I don't know how many years it'll take but looks like local commies will get it up their red fat a$$es - the private clinics will win the fight in the end. "You just wait" (C) Malcolm Betruger. Finally, I won't have to wait for NINE MONTHS anymore, woohoo!


RE: Promising
By grenableu on 4/12/2007 7:42:55 AM , Rating: 2
quote:
I was almost gong south when local doctor told me I will see liver specialist in NINE MONTHS, NOT EARLIER
The last time I had to see a specialist, I got an appointment in 24 hours. Thank god I dont have universal healthcare, or I'd be dead now.


RE: Promising
By Pirks on 4/12/2007 12:50:48 PM , Rating: 1
you're definitely from the US, only _24_ _hours_ for a specialist appointment - that's unheard of in Canada (besides commie Canadian government of course)


Good move
By fbrdphreak on 4/10/2007 9:34:53 AM , Rating: 3
This is a great move on their part. Studies have shown that community members spend 30% more than non-community members (obviously assuming that community is associated with a particular line of products). NewEgg knows this and is going to reap the benefits :)

Think about what happens on AT. "Should I get this $150 XXXX?"
"No, get the $200 XXXXY because it offers such and such better features for the money."

Powerful stuff




RE: Good move
By Googer on 4/10/2007 9:55:17 AM , Rating: 2
Show some proof please, could you provide a URL for such a study?


RE: Good move
By borismkv on 4/10/2007 11:59:30 AM , Rating: 3
Heh, 62% of all statistics are made up on the spot.


RE: Good move
By ted61 on 4/10/2007 12:15:48 PM , Rating: 2
I heard it was 71%.

Statistics show that statistics can be misleading.


RE: Good move
By fbrdphreak on 4/10/2007 1:46:22 PM , Rating: 4
Sorry, I can't. I learned of this through research with my company, that's about all I can say.

Do you really need proof? So say it's 20% instead of 30%, who cares. Look around AT, or NotebookReview, or Thinkpads.com - when people ask "what should I buy?," enthusiasts on the forum aren't going to say "the cheapest thing out there." More often than not, they point them toward a higher config or product that overcomes certain major shortcoming that the lower end config/product had. More often than that, this increases the price tag.


RE: Good move
By BladeVenom on 4/10/2007 2:35:45 PM , Rating: 2
Community members will also be the most vocal complainers when Newegg does something they don't like. While I like the idea, it's a double edged sword.


RE: Good move
By johnsonx on 4/10/2007 3:46:09 PM , Rating: 3
quote:
...when Newegg does something they don't like.


Oh, you mean like the recent change where my sort preferences don't stick any longer? No matter how many times I click 'Sort by Price' it reverts back to 'Best Match' every single time (and of course higher priced items are always first). Since I'm searching by pre-set criteria, there is no 'Best Match'... all items displayed are 100% matches by definition.

I'm sure NewEgg noticed that in any given category of similar items the lowest priced sell first, but that's no excuse to screw with my sort preferences.

It's not simply that I want to buy the absolute cheapest (usually I don't), but price-point tells you something about an item vs. other similar items. For example, if you want a basic GeForce 6100 mainboard for an office computer build, the lower priced models are what you want.... higher priced models have extra features you're not interested in for that type of build.

A version of this rant will be off to newegg customer service shortly...


RE: Good move
By exanimas on 4/12/2007 12:38:58 AM , Rating: 2
While on the topic of Newegg and the way they sort items, it had some weird thing for a while where if you would select sort by "Best Rating" it would put items with 5 eggs up top, but with like 1 - a few reviews, as opposed to the most reviewed 5 egg item. I'm glad to say that it's back the old system (by rating then by number of reviews), but it was just kind of random that it would change out of nowhere.

P.S. I also agree with it not saving your sort preference as I like it to be by Best Rating (obvious by my post). I think anyone who cares should write Newegg so something gets done about this quicker.

/myrant


Yea but what if...
By Marlin1975 on 4/10/2007 10:07:44 AM , Rating: 1
you write something newegg does not like, are they going to edit it? So many of the "reviews" have been edited its hard to know what is real and not.
Or what if I put newegg down like UPS sucks, or newegg did this, etc... will that be edited like the "reviews"?




RE: Yea but what if...
By VooDooAddict on 4/10/2007 10:32:39 AM , Rating: 3
That's my concern. I'd hate to spend the time writing a review or a tech How-To only to have newegg edit it out.

I wouldn't be suprising if flames directly against newegg were edited/deleted/closed ... but my concern is more over balanced reviews/comparisons that might not bring out newegg products on top. Or discussions about newegg house brands.


RE: Yea but what if...
By Sahrin on 4/10/2007 11:03:27 AM , Rating: 2
The only "censorship" I see in reviews is related to prices, which are censored because prices are dynamic (change on a daily basis); or to keep another products' name from being run through the mud (if you are reviewing X, you don't really need to mention product Y). While the second kind of censorship isn't great, I don't really mind given the level of honesty they allow about the product itself.


RE: Yea but what if...
By Oregonian2 on 4/11/2007 1:41:06 PM , Rating: 2
I've made around a dozen or so reviews on newegg.com and they've all shown up exactly the way I posted them. That said, their web software editor doesn't allow postings that contain certain things and forces you, the poster, to edit them out -- so they don't do editting (in my experience) so much as force you to do it. Doesn't like prices being posted and at least names of selected competitors. Seem to recall it not allowing my reference to Fry's. Don't think I tried doing a "F - R - Y postrowfee ESS" or the like.

I like ordering from them. Had only one problem with them when a $10 item that should have been a new item was very obviously a "previously owned" item (box open, cable connected that shouldn't have been, etc). Worked fine mind you, but it should have been new.


RE: Yea but what if...
By fbrdphreak on 4/10/2007 1:47:52 PM , Rating: 3
My gut says that NewEgg knows enough about this game by now that they won't do anything so suicidal. They monitor AT forums and probably others for CSat issues, they should know that censoring their own reviews or forums will kill their online credibility overnight.


Cool.
By Aprime on 4/10/2007 4:52:42 PM , Rating: 2
Now where's NewEgg Canada?




RE: Cool.
By Pirks on 4/12/2007 12:53:08 PM , Rating: 1
In the same dark stinky (and warm :) place where private Canadian clinics are.
I don't want to spoil the fresh air by mentioning where exactly it is :)


shopping experiences
By GnomeCop on 4/10/2007 10:57:56 AM , Rating: 2
I would assume that if one posts about a Newegg shopping experience in the correct area of the forum (preferably in the Newegg /shopping forum), there would be less of a chance that the thread be edited or at least moved. Heck they may even help...




Looks Good
By judasmachine on 4/11/2007 4:47:58 AM , Rating: 2
But isn't this why we have Anandtech, Sharkyextreme, Tomshardware, Hothardware, ad infintum?

Well I guess it'll be good to have a better product review/advice section right there at the 'store.'




Great idea
By grenableu on 4/12/2007 7:38:46 AM , Rating: 2
Great idea. This is why NEwegg leads the competition.




Don't think so
By INeedCache on 4/10/07, Rating: 0
"So if you want to save the planet, feel free to drive your Hummer. Just avoid the drive thru line at McDonalds." -- Michael Asher











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