 Newegg admits it shipped fake Intel Core i7 CPUs to customers and is working to remedy the situation. It says a supplier, IPEX, is to blame. Customers received CPU-looking pieces of metal with no pinouts. (Source: YouTube)
Guilty party is revealed; customers will get their refunds
Early
this week, multiple reports popped up that Newegg shipped fake Intel
Core i7 CPUs to customers unknowingly. HardOCP reported that
D&H Distributing was to blame. Then came news that D&H
had sent
a cease and desist letter to HardOCP,
requesting they "remove the contact and any reference to D&H
from your website" and "post an immediate retraction and
apology which shall remain posted for not less than thirty
days."
Now the reason for that response has become
apparent; while fake CPUs were indeed shipped, they came from an
entirely different supplier, IPEX. D&H, who does ship
legitimate Core i7s, was apparently a perfectly innocent party that
became caught up in a mess of upset people jumping to the wrong
conclusions.
Newegg has
released a statement to the customers affected assuring them that
they will be taken care of. It writes:
Newegg
is currently conducting a thorough investigation surrounding recent
shipments of questionable Intel Core i7-920 CPUs purchased from
Newegg.com. Initial information we received from our supplier,
IPEX, stated that they had mistakenly shipped us "demo units."
We have since come to discover the CPUs were counterfeit and are
terminating our relationship with this supplier. Contrary to any
speculation, D&H Distributing is not the vendor that supplied us
with the Intel Core i7-920 CPUs in question. Newegg's top
priority is to proactively reach out to all customers who may have
been affected to ensure their absolute satisfaction. We have already
sent out a number of replacement units and are doing everything in
our power to resolve the matter promptly and with the least amount of
inconvenience to our customers. We have always taken pride in
providing an exceptional experience for each customer, and we
apologize for any inconvenience to our valued customers. We take
matters like this extremely seriously, and are working in close
cooperation with Intel and the appropriate law enforcement
authorities to thoroughly investigate this incident.
Initially, Newegg had
claimed that the shipped units (which numbered at 300 according to at
least one estimate) were demo units. The site now realizes that
they were complete fakes. A video from one of the
customers who received the fakes can be found
here. It shows a box that looks like an Intel box, but
bears clear spelling errors. Inside there's a chunk of plastic
that looks like a fan, but is not, a blank manual with a single
staple, and a metal "CPU" with no pinouts.
For
anyone who received one of the defective units, you can
contact Newegg's
customer service right
here. And it seems like some sites in the online news
community indeed owe D&H, typically an outstanding supplier, an
apology for smearing their good name.
"Let's face it, we're not changing the world. We're building a product that helps people buy more crap - and watch porn." -- Seagate CEO Bill Watkins
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