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Print 65 comment(s) - last by bigdawg1988.. on Mar 12 at 11:42 PM


Newegg admits it shipped fake Intel Core i7 CPUs to customers and is working to remedy the situation. It says a supplier, IPEX, is to blame. Customers received CPU-looking pieces of metal with no pinouts.  (Source: YouTube)
Guilty party is revealed; customers will get their refunds

Early this week, multiple reports popped up that Newegg shipped fake Intel Core i7 CPUs to customers unknowingly.  HardOCP reported that D&H Distributing was to blame.  Then came news that D&H had sent a cease and desist letter to HardOCP, requesting they "remove the contact and any reference to D&H from your website" and "post an immediate retraction and apology which shall remain posted for not less than thirty days."

Now the reason for that response has become apparent; while fake CPUs were indeed shipped, they came from an entirely different supplier, IPEX.  D&H, who does ship legitimate Core i7s, was apparently a perfectly innocent party that became caught up in a mess of upset people jumping to the wrong conclusions. 

Newegg has released a statement to the customers affected assuring them that they will be taken care of.  It writes:

Newegg is currently conducting a thorough investigation surrounding recent shipments of questionable Intel Core i7-920 CPUs purchased from Newegg.com.
Initial information we received from our supplier, IPEX, stated that they had mistakenly shipped us "demo units." We have since come to discover the CPUs were counterfeit and are terminating our relationship with this supplier. Contrary to any speculation, D&H Distributing is not the vendor that supplied us with the Intel Core i7-920 CPUs in question.
Newegg's top priority is to proactively reach out to all customers who may have been affected to ensure their absolute satisfaction. We have already sent out a number of replacement units and are doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers.
We have always taken pride in providing an exceptional experience for each customer, and we apologize for any inconvenience to our valued customers. We take matters like this extremely seriously, and are working in close cooperation with Intel and the appropriate law enforcement authorities to thoroughly investigate this incident.

Initially, Newegg had claimed that the shipped units (which numbered at 300 according to at least one estimate) were demo units.  The site now realizes that they were complete fakes.   
A video from one of the customers who received the fakes can be found here.  It shows a box that looks like an Intel box, but bears clear spelling errors.  Inside there's a chunk of plastic that looks like a fan, but is not, a blank manual with a single staple, and a metal "CPU" with no pinouts.

For anyone who received one of the defective units, you can contact 
Newegg's customer service right here.  And it seems like some sites in the online news community indeed owe D&H, typically an outstanding supplier, an apology for smearing their good name.



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I'm curious....
By rtrski on 3/9/2010 9:39:37 AM , Rating: 5
...without intending to insult NewEgg either (they've been a great supplier for years that I've had zero complaints about). If the packaging was suspect (poor spelling, etc.) that might be 'missed' by someone just pulling boxes from a warehouse shelf into bins to pack orders, especially at a place that does the volume NewEgg does. But presumably NewEgg has some sort of electronic inventory system using either bar-code scanners or RFID or whatever. So I guess at least the barcode labels on the fakes were very well done?

Just having a hard time figuring out how (or if) NewEgg does their incoming distribution inspection and logging to inventory, that allowed these fakes to get into the system in the first place.

But that's just curiosity and won't in any way prevent me from buying from them again (soon I hope - got the itch to build again!) While the initial "demo unit" excuse doesn't pass the sniff test, that was probably some lowly PR flak panicking before the big-boys stepped in and started the more professional cleanup. As I stated earlier, I've had nothing but good personal experience with NewEgg (and yes, I've had a DOA or two to exchange over the years so I have had to exercise their customer service process, not just been lucky).




RE: I'm curious....
By Mitch101 on 3/9/10, Rating: 0
RE: I'm curious....
By crystal clear on 3/9/2010 10:12:26 AM , Rating: 1
Not new read this-

According to the Indictment, the defendants engaged in the interstate trafficking of
counterfeit integrated circuits, in a variety of ways. First, they acquired counterfeit integrated
circuits from supply sources in China , imported them into the United States, and sold them to the
public via the Internet.


http://www.justice.gov/usao/dc/Press_Releases/2009...


RE: I'm curious....
By crystal clear on 3/9/2010 10:32:04 AM , Rating: 1
quote:
Unless these really came from the Intel manufacturing facility in Poland. Badump! Bump!


Hey how did this escape the SPAM filter.... you caught the SPAM filter sleeping.


RE: I'm curious....
By rudy on 3/9/2010 10:38:26 PM , Rating: 3
Newegg has a highly automated system most of product accuracy is determined by bar codes and weight. So the clay would have been to make the box the right weight. Once they had those 2 things on it it would fly through most automated warehouses in the US.


RE: I'm curious....
By lufoxe on 3/9/2010 9:51:37 AM , Rating: 2
RE: I'm curious....
By rtrski on 3/9/2010 10:10:37 AM , Rating: 3
Thanks for the link. Page 2, "receiving" might have my explanation:

quote:
What you see in the picture below are a few Newegg employees at computer terminals surrounded by hundreds of boxes. What they are doing is scanning each and every item that comes into Newegg. If it's a retail product, such as a boxed AMD CPU, then the retail barcode is used and information is attached to it. If it is an OEM product, such as an OEM AMD CPU, then Newegg will create their own barcode for the product. The bar-coding process is quite important because Newegg's system actually associates a great deal of information with each barcode.


So all it took was a correct barcode and roughly the correct box size, and the incoming receiving process just 'assumes' the rest. I'm sure they do random receiving spot-checks and the like - possibly they may ramp those up a bit in the near terms to see if anyone else got sporty.


RE: I'm curious....
By BBeltrami on 3/9/10, Rating: -1
RE: I'm curious....
By DJMiggy on 3/9/2010 12:56:14 PM , Rating: 5
Won't make me think twice. I think the savings at newegg out weighs the risk you will get a counterfeit item.

Just think of this incident as a learning experience newegg and it should help you improve your quality control.


RE: I'm curious....
By consumerwhore on 3/9/2010 1:40:30 PM , Rating: 5
quote:
From every appearance NewEgg shipped these "demos" to customers, substituting them in orders for retail boxed i7 920's (or they mixed the demos in with existing retail boxed inventory). But they were NOT sold as separate "special purchase" items under a unique SKU.


That's not what happened. The word "demo" came from the supplier when NewEgg asked what the fuck is this shit you sold us. As far as NewEgg knew, they were shipping perfectly good CPUs.

Here's how it went:

1. IPEX sells metal shards in boxes labeled "Genuine Intel i7 920" to NewEgg.
2. NewEgg sells them to customers as such.
3. Customers: "WTF? Hey NewEgg, what's this shit?"
4. NewEgg: "WTF? Hey IPEX, what's this shit?"
5. IPEX: "Err... These are... Were... Are... Demos! Yeah, that's it! They're demos! What? You don't like our demos?"
6. NewEgg to IPEX: "You and I are done professionally."

And now NewEgg is stuck having to track customers how bought the shards and ship them proper CPUs and apologize. This fraud never profited NewEgg.


RE: I'm curious....
By Belard on 3/9/2010 2:31:22 PM , Rating: 1
You get above 5 points for your version of the story... which *is* accurate. :)

Counterfeit, stolen computer hardware happens all the time in this industry.


RE: I'm curious....
By plowak on 3/9/2010 3:48:47 PM , Rating: 3
Hey, it isn't just counterfeits in the computer industry, just look at all the counterfeits in our congress!


RE: I'm curious....
By Camikazi on 3/9/2010 4:33:05 PM , Rating: 3
I keep hearing counterfeit, but in my head a counterfeit is something that can at least do what the original does just not as well or has errors in what it does. This thing is just a fake, not even a real fake CPU just a fake CPU, hope you understand what I am saying, not sure I am explaining my train of thought right (it tends to derail a lot).


RE: I'm curious....
By plowak on 3/9/2010 4:59:13 PM , Rating: 2
Ersatz?


RE: I'm curious....
By artemicion on 3/11/2010 4:05:59 PM , Rating: 2
I think I understand. Though not central to the story, I was mildly curious myself. I suspect that they were not "counterfeit" in that you couldn't plug them into your mobo and power it on. From my reading they were shipping useless pieces of plastic (article mentioned no pin-outs).

I'd be kinda impressed if they were counterfeits and it was harder to detect. Like, you could install it and power on the machine and it'd run and report the proper info to the mobo and what not . . . I'd be even more impressed if you could install the CPU to the motherboard, power it on, and instead of the bios, Pac-Man pops up or something. If that happened to me, at least I'd be amused AND outraged.


RE: I'm curious....
By Smilin on 3/10/2010 6:00:05 PM , Rating: 2
This is *not* a reply to you. Just making a note of the "pointing out" joke below and putting it down in writing that I bet he doesn't get it and flips out.

Sorry about the hijack, you can ignore.


RE: I'm curious....
By deltadeltadelta on 3/10/2010 10:48:10 AM , Rating: 2
+10


RE: I'm curious....
By frobizzle on 3/11/2010 10:16:51 AM , Rating: 2
What I don't understand (and no one else seems to be asking) is this: NewEgg is a very large seller moving lots of merchandise. I'm sure they purchase thousands of CPUs at a time. So, why are they buying Intel processors from a third party like IPEX instead of directly from Intel???

That makes me a little suspicious that there might be more to this story than meets the eye.


RE: I'm curious....
By AmbroseAthan on 3/9/2010 1:43:52 PM , Rating: 3
I think some of the details above are missing, but also you misread what occurred.

Newegg received the shipment from Ipex, which Newegg understood to be retail processors. They then shipped individual processors out to the consumers. It was not till after this occurred they learned of the fakes, and Ipex then claimed they were "demo" units. Newegg never had a different SKU because at their level of understanding at the time of sale to consumers, they thought they had been supplied retail CPU's. They learned of the "demo" excuse post shipping to consumers.

Also, while the internal components of the box were horrendous fakes, the box itself was actually a good fake from the forum posts I have seen around the net. They had the correct barcodes, shrink wrapped, and had holographic seals which all seemed to match up. So from the outside at a casual glance and an automated barcode scan, Newegg perceived them to be real. It wasn't until packages were opened that it was shown to be an obvious fake.


RE: I'm curious....
By AmbroseAthan on 3/9/2010 1:54:02 PM , Rating: 2
Here are some pictures/video of the boxes/CPU's:

http://www.hardocp.com/article/2010/03/05/newegg_s...


RE: I'm curious....
By Camikazi on 3/9/2010 4:34:01 PM , Rating: 2
Sochet!


RE: I'm curious....
By Omega215D on 3/10/2010 7:35:56 AM , Rating: 1
except HardOCP is becoming trash and their assessment of Newegg is showing it. Newegg found out after the fact and it was IPEX (gotta be Chinese) who stated they were demos.

Screw HardOCP, bunch of d-bags.


RE: I'm curious....
By Reclaimer77 on 3/10/2010 8:33:56 AM , Rating: 2
That was an opinion article. HardOCP is still one of the best knowledge sources on the net for PC hardware.


RE: I'm curious....
By akugami on 3/9/2010 8:16:53 PM , Rating: 2
I think for an outfit as advanced as Newegg in inventory management it is not just a barcode that is being scanned but the weight is taken as well.

If you've ever been to a store that has those self checkout lanes, you'll notice that not only does it scan the item, but it'll weigh it.

Newegg should use something similar because it helps them track shipping costs. For instance, item A with barcode ABC will be 1.2 lb while item B with barcode XYZ will weigh 0.7 lb. The system would know that the total weight would be 1.9 lb. You'll notice that as you buy more items in Newegg, the shipping costs actually decrease for the total order vs buying each item individually.


RE: I'm curious....
By Alexvrb on 3/9/2010 9:24:08 PM , Rating: 1
quote:
If you've ever been to a store that has those self checkout lanes, you'll notice that not only does it scan the item, but it'll weigh it.
Both manned and unmanned (self service) checkouts can make use of this function for items that require weight to determine price. If you have an item that does NOT require weighing to determine price (such as a box of prepackaged oreo cookies), you don't need to weigh it.

You don't even need to make physical contact in most cases, as long as you can get it to scan the barcode. The box could be empty (you couldn't wait until after you left the store, could you) or weigh twice as much as normal (did you dip them in milk ahead of time? that explains the empty milk jug you're paying for) and I don't believe the machine is going to give a damn.


RE: I'm curious....
By Jovec on 3/9/2010 10:28:12 PM , Rating: 2
The bagging area has a scale also.


RE: I'm curious....
By somedude1234 on 3/10/2010 11:25:07 PM , Rating: 2
And how annoying is it when you get the "unexpected item in bagging area" and "please place item in bagging area" errors?

12 pack of beer, straight into the cart after scanning? NO-SIR! Put that sucker in the bagging area or we stop right here!

Jumbo-size pack of paper towels? I don't care if there isn't any room, you better put those in the bagging area!

Single head of garlic in a produce bag? Please place it in the bagging area! I don't care if you've already put it in there and it is too light to register on the scale! Give it a good whack and you can proceed with scanning additional items.

Sure, some of them have been "upgraded" to offer "skip bagging", but it is still annoying.

Sorry for the rant, but self check is a good idea that thus far has been executed poorly. Don't even get me started on how SLOOOOOOW they are.


RE: I'm curious....
By Bal on 3/9/2010 9:51:45 AM , Rating: 5
Just so you know...a lot of these large inventory online facilities are automated. There may not even be a person who looks at the boxes. Think bar codes, scanners, and conveyor belts.

There probably is someone who cuts the plastic off the pallet,but thats about it.


RE: I'm curious....
By Wolfpup on 3/9/2010 9:52:36 AM , Rating: 2
Good point! Maybe they just got the bar codes or whatever right.

At any rate, this is kind of mind blowing. Like others have said, how the heck did they think they'd get away with this? I can't imagine the first people having to deal with it though, since I bet Newegg didn't believe them at first.


RE: I'm curious....
By Reclaimer77 on 3/9/2010 10:23:22 AM , Rating: 5
quote:
Good point! Maybe they just got the bar codes or whatever right.


Well.. duh ???

I can't believe the OP actually expects NewEgg, an online retailer without a storefront or central warehouse, to have employees open boxes and make sure what they are buying is really what the suppliers claim.

That's the whole point of a "trusted supplier".


RE: I'm curious....
By rtrski on 3/9/2010 11:50:25 AM , Rating: 2
No, didn't expect them to "open" and inspect the processor itself. But Intel puts a serious amount of effort into anti-counterfeit packaging, with holograms, anti-tamper seal tape, barcodes and serial numbers, and the like, just as Microsoft does.

I did sort of expect NewEgg would 'inspect' that EXTERNAL packaging to a certain extent, at least in spot-checks. The pickers doing the shipping boxing clearly aren't going to, so you want to do all your inspection on the incoming side. If the Anand link is accurate and not just using verbal shorthand by mentioning only 'barcodes' are examined, then perhaps there is no more detailed examination. Easier to correct problems later than spend the labor effort doing more thorough inspections as a preventative.

Again, not going to avoid NewEgg, was just curious.


RE: I'm curious....
By Lonyo on 3/9/2010 12:01:57 PM , Rating: 2
If 300 in a batch of 1000 was dodgy, and they did check, they would still have a chance of not picking up a fake.
And depending on how they do their checking (e.g. if it's a pallet with 1000 CPUs on it), they might still not find a dodgy one if they for example only check the easy to access ones.

They probably do check their wares, but when not all are fake, and they get thousands from suppliers, it becomes easy to miss a fake, especially if it's not blatantly obviously fake.


RE: I'm curious....
By Spuke on 3/9/2010 12:18:58 PM , Rating: 2
quote:
Just having a hard time figuring out how (or if) NewEgg does their incoming distribution inspection and logging to inventory, that allowed these fakes to get into the system in the first place.
It's mostly, if not completely automated. Not much human interaction. Neat stuff really.


RE: I'm curious....
By jonmcc33 on 3/9/2010 1:39:38 PM , Rating: 1
quote:
If the packaging was suspect (poor spelling, etc.) that might be 'missed' by someone just pulling boxes from a warehouse shelf into bins to pack orders, especially at a place that does the volume NewEgg does.


People who work at minimum wage warehouse jobs generally do not have the intelligence to determine a fake CPU box from a real one.

In case you haven't seen the NewEgg shipping articles that AnandTech has posted. The totes move along conveyor belts and stop at an item which is shown the number of quantity to "pick" and place in the tote. They don't look at details, they just pick the product and put it in the order. It's minimum wage and they get bonuses for the least number of errors, highest number of orders filled, etc.

Similar to those that stock the same areas. They look at bar codes and do not actually look at the product they are stocking. As noted, the obvious problems were inside with a blank manual, hunk of metal for the "heatsink" and no real CPU. This couldn't be determined at any warehouse as these minimum wage empliyees do not open stock products. They could most likely get fired for doing so.

I feel for NewEgg as they suffered due to a supplier. Fortunately that was just reason to terminate their contract with that supplier though.


RE: I'm curious....
By mmcdonalataocdotgov on 3/11/2010 11:29:18 AM , Rating: 2
I am sure NewEgg drop ships most of our orders and never sees the actual devices. I can't imagine they would bear the cost of having to warehouse all those items, but instead would have the distributor warehouse them and ship from their warehouse.


Wow...
By Motoman on 3/9/2010 9:37:39 AM , Rating: 5
...that takes some balls to sell a major company like Newegg fakes that are that blatant. I was thinking that maybe they were re-labeled Celerons or something...you know, at least actual CPUs.

...but to just stick a fan-like chunk of plastic and a lump of metal in a box and sell them to Newegg? Ballsy.




RE: Wow...
By cochy on 3/9/2010 9:45:52 AM , Rating: 1
Ballsy? Not really. Stupid? Yes. How could they expect to get away with that?


RE: Wow...
By StraightCashHomey on 3/9/2010 11:02:14 AM , Rating: 4
As of right now, whoever did it has gotten away with it, haven't they?


RE: Wow...
By Ryanman on 3/10/2010 2:24:28 AM , Rating: 1
if it was the supplier, they're fucked for life. I'm sure Newegg bought a ton of stuff from them.

It probably wasn't the supplier though, a single person had to profit from the fakes. There's no way any legitimate company would forgo a lucrative contract with a respectable retailer like Newegg for a single crate of CPUs.


RE: Wow...
By Camikazi on 3/9/2010 4:40:20 PM , Rating: 1
Well at 200$ per CPU (they sell for 288$) and 300 sold, they expected to get away with around 60,000$ or so :). Who knows if they did this or tried this on other online retailers too, NewEgg might just be the first.


RE: Wow...
By vcolon on 3/9/2010 9:49:03 AM , Rating: 3
That they were re-labeled cpu's was my first impression as well. I'm inclined to believe that IPEX, although not blameless, wouldn't be stupid enough to pull that stunt. This sound more like the work of a disgruntled group of employees.


RE: Wow...
By K1netik on 3/9/2010 9:51:14 AM , Rating: 2
Guys, they're playing hard ball... and I gotta say, I'm impressed


Soup Nazi
By Smilin on 3/9/10, Rating: 0
RE: Soup Nazi
By TerranMagistrate on 3/9/2010 1:39:21 PM , Rating: 3
Very good, very good. You know something...?
No soup for you! Come back one year!


RE: Soup Nazi
By milkyway4me on 3/9/2010 3:54:00 PM , Rating: 2
I've bought around $20k in parts from newegg in the last 8 years and I assure you, the DAO rate is nowhere remotely near 25%. It's more like 0.1%. I know i've had DOA items but i can't remember the last one, whether it was from newegg, zipzoomfly or amazon or whereever. Judging by how loose you are with the facts, you probably consider a wrong color item you didn't even send back "DOA".


RE: Soup Nazi
By Smilin on 3/9/2010 4:10:24 PM , Rating: 2
Man you are really are a bore you know that?

The 25% was chosen because I thought it would be an apparent exaggeration. Maybe I should have said 99% to appear even more obvious.

In my own experience I have gotten too many DOAs from Newegg with a purchase history similar to yours. I won't attempt to make any guess like you did since it would be inaccurate and merely anecdotal anyway (like yours).

Lighten up, Francis.


RE: Soup Nazi
By eddieroolz on 3/9/2010 6:40:08 PM , Rating: 2
Consider looking up "humor".


Is this an apology?
By pjs on 3/9/10, Rating: 0
RE: Is this an apology?
By erple2 on 3/9/2010 1:40:31 PM , Rating: 5
I would disagree. Unless, of course, you're using that new CPU as part of your livelihood. Or that CPU somehow is saving a life, and the lack of the CPU caused someone to actually die. Otherwise, you were basically just inconvenienced.

I'm not sure what more of an apology you're looking for. Would you like for the CEO of Newegg to come to your door, and sit down and talk with you for an hour about how terribly they feel?

They've already terminated their contract with the fraudulent supplier. They've contacted the customers that received the counterfeit CPUs and are working to ship proper CPUs to those clients. I suppose that they could outline steps they're willing to make to help ensure that this won't happen in the future (within cost reasonableness, that is). I'm not sure what else they can do.

However, their attention to the details of helping those customers that were cheated is the real mark of a quality company.


RE: Is this an apology?
By pjs on 3/9/2010 6:36:05 PM , Rating: 2
I don't want them to say anything MORE. In fact, I want them to say less. Like: "We apologize". Leave off the "for any inconvenience" because it really weakens the apology. People may have to be home to sign for a package delivery and in some cases, such as with me, that means taking a few hours of vacation time from work to be home to sign. I accept this but if I have to do it a second time to get what I should have gotten the first time, then there is an element that is more than mere inconvenience. This situation becomes more than an inconvenience when you have to do it a second time, or provide the proof that you did indeed receive a fake CPU.

So when Newegg, or anyone else apologizes "for any inconvenience", they implying that inconvenience is all that happened to you, which may or man NOT be the case. You may not have suffered additonal financial or physical loss, but I'll bet that those who received fake CPU got pretty angry and/or shocked. Don't weaken the apology when you don't need to and don't let the lawyers dictate the apology.

That's it.


RE: Is this an apology?
By CurseTheSky on 3/9/2010 4:01:28 PM , Rating: 2
What do you want them to say, "we are sincerely sorry for any loss, sleeplessness, horror, tragedy, or anxiety this may have caused to the aforementioned victims, their families, and their loved ones?"

It's just a CPU. I agree that the canned-sounding response isn't the best, but this really isn't that big of a deal. If this was, for example, a car with, say, a faulty accelerator or related component causing out-of-control acceleration, it would be different... but that's another story altogether. ;) I doubt many people are using i7 920s for system critical computers.


Another Mickery
By Proteusza on 3/9/10, Rating: 0
RE: Another Mickery
By smackababy on 3/9/2010 10:27:15 AM , Rating: 1
I don't think they have an editor. If DT does, said editor is rather lacking in diligence.


RE: Another Mickery
By The0ne on 3/9/2010 8:30:28 PM , Rating: 1
You're asking Jason Mick to do what he bashes users here of. That's ludicrous! Oh the sad sad irony of it all.


RE: Another Mickery
By Etern205 on 3/10/2010 12:41:09 AM , Rating: 1
Grammar is important, but to point out every time there is a small mistake on an article or blog is getting pretty annoying.
Grow the hell up!


RE: Another Mickery
By Smilin on 3/10/2010 5:58:22 PM , Rating: 2
"pointing out", not "to point out".


Once again, Newegg...
By Beenthere on 3/9/10, Rating: 0
RE: Once again, Newegg...
By EasyC on 3/9/2010 11:26:51 AM , Rating: 5
Yea, except not. Newegg has been a very diligent and trusted supplier for me over the past 5 years. When one of my raided HD's failed, I mixed up the serial numbers and thought the one in warranty was the one that failed. I sent it back and they immediately emailed me letting me know the fault....then they even sent a new replacement unit out at no charge anyway.

Now, I check there first.

+1 for Newegg.


RE: Once again, Newegg...
By Indigo64 on 3/10/10, Rating: 0
inside job ?
By Hector1 on 3/9/2010 12:13:06 PM , Rating: 3
This seems like an inside job by a few individuals. Neither Newegg nor IPEX could possibly believe that a hunk of metal for a CPU and a hunk of bulk plastic for a cooling fan wouldn't get noticed and not blow up in their face. It had to be something like employees swapping fake boxes of CPUs for real ones to fool the inventory system.

Probably the easiest time to do it would be while in transit by truck. Trucker pulls over, fake boxes are swapped for real ones, trucker delivers shipment + fakes, destination site counts boxes and the count matches the invoice. Packaging is good enough to fool the site shipping orders from inventory to end customers.




RE: inside job ?
By bigdawg1988 on 3/12/2010 11:41:34 PM , Rating: 2
so you think the Triads may be involved in this?
Actually, I think IPEX just has poor quality controls and somehow the demos got shipped. Their employees are probably low-paid and poorly trained and some of the demos could have accidentally gotten packaged and shipped. They were probably in a bin to be sent only as demos and some dumb supervisor "grabbed" the employees and said, "hurry and package right away!"
As someone said, how do you get away with something as stupid as this? You don't, which makes me think they just screwed up. However, newegg, which relies on its suppliers to do the quality checks, can't afford to let something like this go. Maybe IPEX will really learn from this and shape up in the future.


Ridiculous
By chromal on 3/9/2010 12:19:48 PM , Rating: 2
Neither Newegg nor D&H nor any distributor who was in the 'order chain' and responsible for supplying the part in question is without some accountability and responsibility in this. D&H selected the offending supplier, and Newegg selected D&H. Outsourcing your warehouse doesn't mean you outsource your responsibility as a seller.




RE: Ridiculous
By erple2 on 3/9/2010 1:49:43 PM , Rating: 2
Sure. And the prudent thing for Newegg to do is to contact those customers that received the counterfeit CPUs and work out an equitable arrangement to ship the correct CPU to them. Sounds to me like they've been working on that.

If Newegg believed themselves completely blameless, the onus would be on the customer to talk with IPEX to get a real CPU. Newegg is taking accountability to get correct CPU's in the hands of its customers, as ultimately, that's the service they are providing. I'd like to see, however, what steps they're doing to:

quote:

... doing everything in our power to resolve the matter promptly and with the least amount of inconvenience to our customers...


Supplier Problems
By HoosierEngineer5 on 3/9/2010 7:19:54 PM , Rating: 2
Newegg has had supplier problems for a while. They shipped me a PSP version of a Wii game, and still made me pay return shipping (from "RMA Warehouse"??). Overall, Newegg is better than most...




By bigdawg1988 on 3/12/2010 11:42:54 PM , Rating: 2
What I really want to know is how did the dude in the video install the processor and mess up his motherboard? Dude, there aren't any pins on the darn thing! did you actually try to install it and turn on the computer? EPIC FAIL! You don't deserve a computer, turn in your mini-screwdrivers and go buy an off-the-shelf Walmart pc!




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