Print 15 comment(s) - last by theapparition.. on Feb 24 at 12:49 PM

Motorola Xoom LTE upgrade details aired

The Motorola Xoom will be made available today, and fresh details on the device continue to spill out. The latest bit of information on the device concerns its ability to be upgraded to support LTE.

We already reported that the LTE modem upgrade will be free for customers, but we have now learned – courtesy of a new Verizon website – that customers will have to be without their Xoom for six days while the upgrade is performed by qualified technicians. Since the current 3G modem module is not readily accessible by the user, the entire tablet has to be taken apart to perform the upgrade. 

On the plus side, Verizon does provide free shipping to and from their “upgrade facility”. 

Although it is not required, Verizon recommends that you backup your data before sending your Xoom in just in case something goes terribly wrong during the upgrade process. 

We’re glad to see that Verizon is providing the LTE module upgrade for free (and footing the bill for shipping costs), but it’s slightly inconvenient for consumers to wait six days while the Xoom is being upgraded – especially considering that tablets are starting to become indispensible tools for many people. 

There is no exact word on when the LTE upgrades will be made available, but Verizon states that it will be available “shortly after launching the Motorola Xoom.”

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By vol7ron on 2/24/2011 8:58:45 AM , Rating: 2
I can't see complaining about 6 days for a hardware modification, especially when shipping and upgrade is free.

Actually, to me 6 days seems like an extremely short period of time, seeing as how other companies take 2-3 weeks to modify laptops and other devices.

Perhaps the best message would be, don't buy a Xoom until the devices have been upgraded, if you don't want to go through the hassle.

RE: Hmm
By Brandon Hill on 2/24/2011 9:01:41 AM , Rating: 2
I guess it depends on your usage model for a tablet. I know if it were my smartphone, I sure as hell wouldn't be happy with a 6-day turnaround time :)

RE: Hmm
By theapparition on 2/24/2011 9:08:04 AM , Rating: 4
So when the battery dies in an iProduct, people are more than willing to send it to Apple for repair, but when it's another company, everyone has issues with it.

We've lost touch with reality if we're now going to complain about a "free" upgrade.

RE: Hmm
By quiksilvr on 2/24/2011 9:22:29 AM , Rating: 2
And an optional one at that. You don't strictly NEED to upgrade to LTE.

RE: Hmm
By hughlle on 2/24/2011 9:24:29 AM , Rating: 2
Agreed, it sounds like a fantastic opportunity.

It is not manadatory, if you know you need the kit for a certain weekend to complete something etc, then common sense would say don't send it in for the upgrade at that time. And if you can't do 6 days wihtout it, then you should really be re-evaluating your life :D

RE: Hmm
By Omega215D on 2/24/2011 9:41:33 AM , Rating: 2
Not to mention that the current iPad won't even have this option should you want 4G/LTE. Of course the Xoom does cost $800 but still.

RE: Hmm
By ipay on 2/24/2011 9:48:37 AM , Rating: 2
Agreed. Well done Verizon. It's nice to see a company offering something and not going cheap on getting it done.

RE: Hmm
By robinthakur on 2/24/2011 11:05:18 AM , Rating: 2
When the battery in my iPhone 3GS died, Apple sent me a replacement within 24 hours. Granted, it was probably reconditioned, but still ;)

RE: Hmm
By Flunk on 2/24/2011 9:58:00 AM , Rating: 2
Yes, be we've not talking about a phone. A tablet isn't really a primary communicate device, at least they're not designed to be.

RE: Hmm
By DanNeely on 2/24/2011 10:03:45 AM , Rating: 2
Annoying, but going from 2 day to 1 day shipping is a major increase in cost, and they probably want to hedge against the service center getting temporarily swamped. If the upgrade isn't something that in store techs can do you're not going to be able to get much better than this.

Something about that rubs me the wrong way
By Lord 666 on 2/24/2011 9:48:19 AM , Rating: 2
I like brand new things and have a history keeping them in perfect shape. To me, once someone breaks the factory seal, its no longer new and has been "compromised." Even assuming the original warranty is in full effect, I would wait until rev 1.1 with the LTE from the factory.

By theapparition on 2/24/2011 10:43:10 AM , Rating: 2
Do you really consider a factory servicing the device, breaking the factory seal?

RE: Something about that rubs me the wrong way
By Lord 666 on 2/24/2011 11:05:58 AM , Rating: 2
Absolutely. Who is to say that its the factory? For a six day turn around, its not going outside of the US.

Good case in point, I am currently bummed out that my brand new Glock 23 had to be shipped back because I found a flaw. To me, even though the factory is handling the issue, its no longer the same and in all honesty, no longer want that serial number.

Same thing for a car after a car accident, but thats not the factory doing the work, to me the vehicle has been compromised and no longer has value to me.

By theapparition on 2/24/2011 12:49:26 PM , Rating: 2
I hate to see how you treat your wife, assuming you weren't the one who broke her factory seal.

By NellyFromMA on 2/24/2011 10:13:13 AM , Rating: 2
I do find this surprising that they wouldn't charge their customers several fees associated with this upgrade... I guess they made enough money off the people they forced to get data-packages that don't even use data to foot the bill lol.

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