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Dennis Durkin  (Source: bloomberg.com)
Microsoft says it isn't taking advantage of Sony's poor position, but is doing everything it can to up its security

Internet security has become one of the largest web-related concerns now that 2011 has been riddled with major corporate and government hacks. Since January 4, hacker groups like LulzSec (Lulz Security), Anonymous and Goatse Security have attacked Gmail accounts, Bank of America, Lockheed Martin Corp., and government sectors in the United States, Tunisia, the United Kingdom and Spain. 

The gaming community was not safe, either. On April 20, Sony's largest international databases -- the PlayStation Network (PSN) and the Sony Online Entertainment (SOE) databases -- went offline due to a massive security breach that compromised the personal information of millions of users. Sony announced the breach on April 26, and admitted that millions of customers' credit card numbers were stolen and put up for sale on the internet as well. This led to several PS3 returns around the world in exchange for Xbox 360's. 

Even though Sony has fully restored PSN worldwide, the entire experience has made some gamers uneasy about sharing their personal information again. According to Dennis Durkin, COO and CFO of Microsoft's Interactive Entertainment Business (IEB), what happened to Sony's PSN was tragic, and even though the situation spurred PS3 returns for Xbox 360's, Microsoft did not look at the experience as a way of obtaining personal gain.

"It's bad for the industry that this has happened to Sony," said Durkin in an interview with IndustryGamers. "It's very damaging. So we don't wish that upon anybody and you've seen we've been actually pretty quiet on the subject because we don't want to appear to even be looking to be taking advantage of somebody else's situation like that. That's just not in our DNA."

While Microsoft sympathizes with Sony's position, it also wants to let Xbox Live users and Microsoft users in general know that the company is doing all it can to protect user's security

"Over time, all of the bets Microsoft is making are about cloud bets," said Durkin. "We want customers to feel confident about the quality of service they're getting, the reliability they're getting, the security of the data that they have and the security of the private information that they have. As a company, you can look back eight, nine years ago, when Bill Gates wrote his Trustworthy Computing Memo that basically said, 'We need to change the way we architect our products and it has to be designed into the way we architect our products and services.' So it's in our DNA, across the company. This is not just an IEB thing."

Durkin also warned that customers need to learn from the PSN experience and take preventative measures to insure their security as well, such as monitoring passwords and making sure they're different across all websites.

The bottom line for Microsoft, of course, is that it's working to keep its online services like Xbox Live safe for users, and that Sony's recent mishaps shouldn't prevent the gaming community from doing what they love: game.

"[Xbox Live] is obviously very important to our consumers," said Durkin. "It's part of the value proposition of why consumers buy our gaming consoles.”



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Interesting
By RjBass on 6/23/2011 11:50:11 AM , Rating: 5
I wonder how long it will take now for Microsoft to be hacked. Just making a comment about it is like welcoming the hackers to your doorstep it seems.




RE: Interesting
By FITCamaro on 6/23/2011 11:58:46 AM , Rating: 3
I agree. Shut up. Otherwise you're just taunting them.


RE: Interesting
By Pirks on 6/23/2011 12:07:18 PM , Rating: 4
It'd be more interesting and waaaay waaayyyy more entertaining to see iCloud hacked, imagine Jobs's face telling ppl "uh we "just work", we "don't have viruses" and Tony Swash says "99.99% malware is for Windows"... BUT... uh... err..." ...

...well that'd be lotsa lulz for sure :))) Much more lulz than if MS were hacked. But I'm pretty sure Apple security team is top notch and those LulzClowns won't be able to touch it. They are good only for taking down sites whose admins are total morons, but this is not the case for Apple for sure. Hopefully for MS too.


RE: Interesting
By Mitch101 on 6/23/2011 12:14:15 PM , Rating: 2
They would bury it with a comment and wave of the hand that the internet couldn't handle the traffic due to popularity. Now go an rethink your life and buy the new mac book.


RE: Interesting
By therealnickdanger on 6/23/2011 2:40:07 PM , Rating: 3
A tip to the wise:

If you have your Xbox Live Gamertag tied to your Hotmail account, you should know that a breach of your Hotmail account may result in your GT being suspended as well. If someone gains control of your Hotmail, they can change your passwords, making recovery impossible. The way Microsoft deals with it is to lock down everything, including your GT, thus cutting off any possibility of reclamation. Hotmail itself has non-existent support.

Use a non-Microsoft e-mail account as your passport just in case. That way, if your e-mail gets hacked, you won't lose your GT. It recently happened to my friend and after hours on the phone with Xbox support, there was nothing they could do to help her except give her a new Gamertag, losing all achievements and settings.

Also, use 10+ digit passwords, mixing alphas, numbers, and special characters, when possible.


RE: Interesting
By fredgiblet on 6/23/2011 3:55:42 PM , Rating: 3
quote:
The way Microsoft deals with it is to lock down everything, including your GT


And then investigating the stolen account and returning it to you. Not saying it's a bad idea to use a non-MS e-mail, but you don't have to resort to lies to make a good argument for that.


RE: Interesting
By SlyNine on 6/24/2011 4:00:57 PM , Rating: 2
I had my hotmail account locked down once. They then returned it back to normal after awhile. No big deal.


RE: Interesting
By SlyNine on 6/24/2011 4:01:24 PM , Rating: 2
I had to respond to them first though.


RE: Interesting
By tlbj6142 on 6/23/2011 12:41:55 PM , Rating: 5
Maybe they are making a challenge. It could be on purpose. Once they saw what happened to Sony they probably did a very deep check of their own stuff. Now they must feel they have everything in order, so they make a comment like this to bring on the attacks. All while carefully watching 247. If they are breached, the PR is no worst than Sony. Which means they have lost nothing.

If they aren't breached, they are full of confidence!


RE: Interesting
By quiksilvr on 6/23/2011 1:28:26 PM , Rating: 2
And my excrement tastes like chocolate. You can say anything and wish it to be true all you want. If they get hacked and exposed after saying "we are taking all necessary precautions", its egg on face no matter how you try to spin it.


RE: Interesting
By Mitch101 on 6/23/2011 4:15:17 PM , Rating: 2
quote:
And my excrement tastes like chocolate. You can say anything and wish it to be true

Please tell me you dont wake up, try it, and say not today.

Your comment had me cracking up but id wish for it to be gold.


RE: Interesting
By ClownPuncher on 6/23/2011 6:44:34 PM , Rating: 2
That's stupid, you can't eat gold. At least not turd sized gold.


RE: Interesting
By Smilin on 6/23/2011 3:45:04 PM , Rating: 5
Every interview I've seen with the XBL folks shows them being careful with their words.

"is my data safe?"
"....."
"is my data as safe as it can be"
"nothing is 100%, but yes, it's as safe as it can be"

Then of course you get dipshts in the media totally distorting these words until it becomes "you can't mess with us!"

So the "Shut up" should be directed and crappy bloggers and journalists who are just painting a target on XBL users who haven't done a thing wrong.


RE: Interesting
By BSMonitor on 6/24/2011 10:14:35 AM , Rating: 2
quote:
I agree. Shut up. Otherwise you're just taunting them.


Really, because the quote says Microsoft is staying quiet on the subject. They are sympathetic to Sony.

How do you translate this to them running their mouths?? He was asked a question in a interview.

FIT you truly are an idiot.


RE: Interesting
By Mitch101 on 6/23/2011 12:11:38 PM , Rating: 4
Whos to say they haven't been trying? The hacking community will only crow about successes if they are failing you wont hear about it from either party.

Either way Im glad Microsoft is internally auditing their security as any major corporation should do on a frequent basis.


RE: Interesting
By Smilin on 6/24/2011 9:37:37 AM , Rating: 2
I'm pretty sure MSFT like the Pentagon, some banks, and other targets are getting hammered day in and day out.

Are they 100% secure? No such thing. They've got a lot of toughened scar tissue over the years though.

You would have to be reeeeaaaly good to get in but almost godlike to get in, get data, and get out without getting caught and sent to jail.

If I was hacking I would find a safer target.


RE: Interesting
By kleinma on 6/24/2011 10:38:55 AM , Rating: 2
MS gets over 1 million hacking attempts a day to their various internet properties.


RE: Interesting
By Smilin on 6/24/2011 11:29:59 AM , Rating: 2
That wouldn't surprise me, but where did you read that?


RE: Interesting
By Spookster on 6/23/2011 12:41:03 PM , Rating: 2
And who's to say if the hackers haven't already breached Microsoft and Xbox live and just haven't made any public announcements of it yet.


RE: Interesting
By Mitch101 on 6/23/2011 1:25:32 PM , Rating: 3
Those are hackers you should be scared of. The ones that get in and out and you never hear about then 6 months later you get e-mails about a bank loan you took for 30K you haven't made any payments on and no one ever knew they were there.

The current ones going on are about exposure of bad security. We can probably say they haven't gotten into Microsoft because they would have crowed by now.

Something about Microsoft screaming like Arnold in Predator "Come get me! Im right here!" says go ahead spring my trap.

In the end its already having a positive effect that I hope many more companies than Microsoft are taking serious and verifying security. Probably everyone except local government/social security.


RE: Interesting
By Reclaimer77 on 6/23/2011 1:40:19 PM , Rating: 4
MS is not antagonizing the hackers in any way. They are speaking to their consumers. It's a good move.

Besides, Xbox live has been the target of hacks ever since it's creation. Believe it. Many have tried, all have failed. MS doesn't mess around when it comes to network security.

The hackers are the criminals, here. MS, or anyone, should be able to say whatever they want without fear. They aren't the ones doing anything wrong.


RE: Interesting
By mondo1234 on 6/23/2011 3:27:08 PM , Rating: 2
As long as they dont tie it to the Danger, they should be ok

http://www.computerworld.com/s/article/9139218/Mic...


RE: Interesting
By kamel5547 on 6/24/2011 10:03:08 AM , Rating: 2
MS has one advantage... they have been a big target for a very long time and are probably attacked on an hourly basis if not mroe frequently. Its one of the advantages they've developed over the years that many vendors have not had to deal with until recently (as evidenced by the common exploits being used against Sony and others (exploits that should have been corrected long ago).


MS
By p05esto on 6/23/2011 12:28:54 PM , Rating: 5
Microsoft has always been a class act in my opinion. If I trust any computing company on earth with my data I would trust Microsoft first. MS and the corporate world are hand in hand, they don't mess around with the "Apple Computers" of the world. I would bet my house that microsoft already has an enterprise-class system running the Xbox network, no question about it. Unlike Sony their data is encrypted and they are not running poor-man server software. No, instead they have Windows 2008R2 which is hands down the most stable and secure server OS in the world.




RE: MS
By Taft12 on 6/23/2011 2:41:42 PM , Rating: 1
I can't believe this fanboy fawning is rated +5!!! Someone's attempt to be ironic I hope?

MS has NOT always been a class act. They're a convicted monopolist.

Calling Windows 2008R2 the most stable and secure server OS shows you haven't had much exposure to or knowledge of truly critical systems. Do you think your paycheque or stock trade was processed by a Windows server?


RE: MS
By themaster08 on 6/23/2011 3:17:25 PM , Rating: 5
quote:
Do you think your paycheque or stock trade was processed by a Windows server?
Perhaps not. So what? Many of the servers LulzSec hacked have been UNIX based.


RE: MS
By Smilin on 6/23/2011 3:57:38 PM , Rating: 3
quote:

MS has NOT always been a class act. They're a convicted monopolist.


Welcome to a new century: The monopoly case is OVER. The CEO responsible is gone and the monopoly itself doesn't even exist any longer. But ya know haters gonna hate aren't they?

quote:
Do you think your paycheque or stock trade was processed by a Windows server?

No I don't think that. I know. My paycheck is processed on Windows Servers and some stock exchanges (not NYSE) are running Windows.

I can see now why you don't understand the +5.


RE: MS
By mondo1234 on 6/23/2011 3:30:16 PM , Rating: 2
Has Apples online Itunes accounts been hacked?


RE: MS
By Smilin on 6/23/2011 4:02:25 PM , Rating: 2
Several times I believe, yes. Use one of those fancy search motors to see.


RE: MS
By croc on 6/23/2011 10:48:27 PM , Rating: 2
I REALLY hope that their DB servers aren't running on MS 2008R2...


RE: MS
By Smilin on 6/24/2011 9:33:52 AM , Rating: 2
Why not?


Secure
By Uncle on 6/23/2011 12:01:01 PM , Rating: 2
"Microsoft Says Internet Security is In Its DNA; Vows to Protect Xbox Live Information"
I hope so. This is the same company that tells me that each successive windows is the most secure. I hope they don't forget to patch their servers on Tuesdays.:)




RE: Secure
By Flunk on 6/23/2011 12:28:54 PM , Rating: 2
Lots of security patches is not a bad thing. Frequent patches fix security issues as they come up. It's a lot better than letting those issues sit around until the next version release.


RE: Secure
By RjBass on 6/23/2011 1:22:57 PM , Rating: 2
You mean like Apple does?


RE: Secure
By FITCamaro on 6/24/2011 9:10:26 AM , Rating: 1
Not sure if serious.

Microsoft has a far better track record of patching security vulnerabilities quickly than Apple does.

See the articles concerning Apple telling their "Genius" people to not even acknowledge the rising number of Mac viruses and such. And if people come in with one to not even fix it for them.


RE: Secure
By Smilin on 6/24/2011 9:31:16 AM , Rating: 2
quote:
Microsoft has a far better track record of patching security vulnerabilities quickly than Apple does.


I couldn't agree more. It's often hard to get a proper comparison since they are different platforms and have different vulnerabilities.

The most telling event about Apple that I've seen was during the DNS spec spoofing vulnerability. It was a problem with *every* DNS implementatation. All parties were notified in advance of the vulnerability being made public. Everyone except Apple had their product patched. Apple left their server unpatched for a long time and I'm not sure if they ever got around to making the fix in the clients (surely by now I hope but it was months the last time I looked).

Microsoft manages to crank out patches in a timely fashion (usually) even though they have a monsterous regression risk because of their install base. People love to bash MSFT about being insecure but even the history making Blaster and Sasser worms were exploiting a vulnerability that MSFT had already patched by the time the outbreak happened. Those worms were more about a ecosystem full of sloppy admins than a vendor failure.


RE: Secure
By Smilin on 6/24/2011 11:39:20 AM , Rating: 2
I think he was responding to this...

" letting those issues sit around until the next version release. " .... "like apple does"

my guess.


RE: Secure
By p05esto on 6/23/2011 12:31:43 PM , Rating: 2
Gee, I HOPE each new version of Windows is more secure than the last, DUH. If was the same or less secure then that would be a problem. You have to keep up with the bad guys, have to keep improving and hardening.


RE: Secure
By BSMonitor on 6/24/2011 10:11:45 AM , Rating: 2
quote:
"Microsoft Says Internet Security is In Its DNA; Vows to Protect Xbox Live Information"


But that's NOT what the article says at all!! His quote says it is NOT in Microsoft's DNA to take advantage of someone else getting hacked..

How on earth do you take that to mean Internet Security is in their DNA??

Bloggers are garbage. No accountability. Just make up headlines, stories, etc... What a joke.


RE: Secure
By Smilin on 6/24/2011 11:37:16 AM , Rating: 2
quote:
Bloggers are garbage. No accountability. Just make up headlines, stories, etc... What a joke.


Not that I disagree about bloggers but trolls like you are a joke too.

Your comment makes it clear that you read partway down the article, found something to get enraged about, then jumped to the comments section to spew before you even finished the article.

After you go up and finish the article to see what I'm talking about you'll probably either attack me, try to twist facts to make yourself right, or (hopefully) just go the f away.


Put up for sale? NO!
By CZroe on 6/23/2011 1:43:01 PM , Rating: 2
Though number for sale were purported to be from the PSN hack, it was a proven lie that was obvious from the start (their claim of CVV2 codes, especially). Though the DB was stolen, there is *still* no evidence that it was ever decrypted or sold.




RE: Put up for sale? NO!
By MGSsancho on 6/23/2011 9:20:57 PM , Rating: 2
WW3?
By Raiders12 on 6/24/2011 8:09:24 AM , Rating: 2
Who would have thought WW3 would be the infiltration of internet and data systems. If more and more groups hack and compromise Govt and private security, well we are in a world of $h!t. Ya don't need nukes to make the world crumble in the 21st century.




RE: WW3?
By Holler on 6/24/2011 3:37:19 PM , Rating: 2
bah, you got to be kidding? world crumbling? this just another bad case of people getting computer security hysteria. these "attacks" just show how poorly some companies implement simple security, but to imply that it is somehow as damaging as a world war is laughable.


new verb
By optimuscream on 6/27/2011 5:37:53 AM , Rating: 2
I guess we have discover a new verb beside 'google' ...
Make "lulz" not war

LULZ ... :D I mean LOL :))




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