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Annual Service Credit examples

Images courtesy John Battelle’s Searchblog
Microsoft is offering businesses money to not use Google

After a stirring memo from Bill Gates detailing his company’s lost opportunities on Web technologies, Microsoft has been playing catch-up to the likes of Google. Specifically, Microsoft is feverishly trying to gain market share in the search business—a sector dominated by the Mountain View, Calif.-based Google.

As its latest effort to push Windows Live Search, Microsoft is offering businesses incentives to use its search engine. As part of its “Service Credits for Web Search” program, every PC enrolled using Live Search will yield a business between $2 to $10 annually in Microsoft service or training credit, plus a $25,000 “enrollment credit.”

Word of the program first came from John Battelle’s Searchblog, which features description and pictures outlining Microsoft’s “Service Credits for Web Search.” As quoted in the entry, Microsoft is pushing its plan with the following overview:

Employees search the web daily with tools from Google, Microsoft, or Yahoo. OEMs and web sites are already earning credits based on searches that their users bring. Now, your organization can earn credits for Microsoft web searches and redeem them for Microsoft or preferred partner deployment and training services. More searches earns more credits towards the services you value.

A couple of examples of service credit show that a company with 10,000 enrolled PCs could earn credit of $120,000, with larger companies able to earn even more.

In an e-mail statement as seen on Information Week, Microsoft confirmed the existence of the program. “Currently, we are conducting a trial program through which Microsoft is providing service or training credits to a select number of enterprise customers based on the number of Web search queries conducted by their employees via Live Search,” said a Microsoft spokesperson.

“These customers, in turn, are providing valuable feedback to Microsoft on the use of Web search in an enterprise environment. As search evolves into more of a productivity tool, and revenue sharing becomes more commonplace across the industry, we are engaging in mutually beneficial partnerships such as this and our recently announced deal with Lenovo to more easily enable customers to choose Live Search.”



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wow, is this legal?
By Samus on 3/20/2007 6:46:13 AM , Rating: 4
that has got to be the most desperate thing i've ever seen a company do. PAY the customer to use their product.




RE: wow, is this legal?
By kibets on 3/20/2007 7:16:16 AM , Rating: 5
Don't forget Google paid Dell 1 Billion over 3 years to have their crapware preinstalled on all Dell PCs. This includes presetting the search default to Google (from MSN Live).

Does Microsoft's move seem so desperate?


RE: wow, is this legal?
By crystal clear on 3/20/2007 8:17:53 AM , Rating: 1
"Does Microsoft's move seem so desperate?"

NO-ITS FOOLISH.

Its like SOME WEBSITE STARTS TO PAY YOU & ME & US TO LOG IN/
ON THEIR SITE & NOT LOG IN TO DAILY TECH.(to comment ofcourse).


RE: wow, is this legal?
By crystal clear on 3/20/2007 8:21:20 AM , Rating: 2
ONE $ for every comment -not bad -I would donate all the money to charity in return.


RE: wow, is this legal?
By AstroCreep on 3/20/2007 10:39:44 AM , Rating: 3
In a sea of bloated crapware installed by OEMs, I find that the Google software is by far the most benign and pretty simple to remove.
Now AOL, that's a different matter. >:(


RE: wow, is this legal?
By Master Kenobi (blog) on 3/20/2007 10:48:11 AM , Rating: 2
Try Norton my friend.


RE: wow, is this legal?
By InsaneScientist on 3/20/2007 11:26:45 PM , Rating: 3
McAfee is actually worse...
At lease Symantec had the decency to create a removal tool (that's only a few hundred KB) that gets rid of all traces of their crap on a machine.

McAfee has no equivalent, so when (note: I say when, not if) the uninstaller fails to get stuff off, you have to manually remove every file (usually in safe mode, since the files are protected religiously) and every registry key.

No thank you... I'll format and reinstall before I try to deal with that. >_<


RE: wow, is this legal?
By semo on 3/20/2007 10:47:10 AM , Rating: 2
don't forget m$ has been forcing (or incentivizing, whatever) dell to preinstall windows on their computers for decades on which google can preinstall their "crapware" in the first place.

those type of strategies have been in use by wintel way before google came around. why are so many surprised/shocked or worried about legality when we all know perfectly well that big corps are well protected by shark infested moats. it sounds illegal but there must be some technicality or boundary that isn't being crossed that makes it a fair and competitive practice.


RE: wow, is this legal?
By frobizzle on 3/20/2007 9:05:18 AM , Rating: 2
If this is legal (and I'm not at all certain on that) it has to be skirting the boundry between legal and illegal. It is truly sad that Microsoft has to resort to these tactics. Google got to where they are by providing a search engine that works.

Capitalism logic: Build a better mousetrap and the world will beat a path to your door.
Microsoft logic: Make a substandard mousetrap but offer monetary incentives to people to use it and people will learn to enjoy having the mice running around their feet.


RE: wow, is this legal?
By lemonadesoda on 3/20/2007 9:09:36 PM , Rating: 2
That's socialist and welfare real-politik for you! Come visit Europe sometime.


RE: wow, is this legal?
By LatinMessiah on 3/21/2007 12:52:39 PM , Rating: 2
I agree.


RE: wow, is this legal?
By rushfan2006 on 3/21/2007 4:45:50 PM , Rating: 2
Actually, for those commenting in this thread with a reaction of astonishment -- there really isn't anything shocking to this news at all. At all.

This isn't the first time a company has done similar to help their own product or service succeed. Someone already mentioned the Dell and Google deal for example.

You should realize news is about sensationalism. Just like in our personal lives -- all the times people focus on what we do wrong or questionable at times (we are all imperfect beings right?)...but yet the number of times we do good far outweigns those other times.....what do they focus on....that's right the bad/negative.

It's just about grabbing readers to support the news machine.

There's nothing in this story that is shocking to me....at all.


Microsoft has lost the plot
By tuteja1986 on 3/20/2007 12:20:45 AM , Rating: 2
over the past year i have been baffled by some of the movies that Microsoft has made. They really need to start firing the marketing idiots making these type of decision. They really aren't going to gain much market share like that but just gain more angry and hatred towards the company.
Zune = DRM on Wifi , horrible buggy software and no WM11 support
PC Live any where = dead because of stupid decision to try and tell developers what they can and can't do. Also make the user be forced to buy gold membership which is totally crazy for pc game segment.




RE: Microsoft has lost the plot
By Rockjock51 on 3/20/2007 3:51:11 AM , Rating: 2
Not sure, but I remember reading somewhere that you only had to buy the gold membership to play with Xbox360 players. If thats the case.. you can hardly compare current multiplayer systems to one which facilitates every game that uses it into one lobby with search and friends lists that are the same for every game regardless of system. If its nothing more than Xbox Live on the PC its worth the cost, to me. But everyone has their own limits on what is worth their money.


RE: Microsoft has lost the plot
By FITCamaro on 3/20/2007 7:43:48 AM , Rating: 2
Umm....the gold membership is so you can play against other people on Xbox Live. You don't have to have it to play games online though. So how is that forcing gamers to have it again?


RE: Microsoft has lost the plot
By Tsuwamono on 3/20/2007 7:54:27 AM , Rating: 2
its forcing gamers imo because more people are probably going to want to play on the XBL version then the non-XBL which means you will end up playing with half the amount of people you could have been playing with before at best.


RE: Microsoft has lost the plot
By gramboh on 3/20/2007 11:41:23 AM , Rating: 2
I'll gladly fork out $50US a year if it means I can frag people using 360's and gamepads with my mouse/keyboard in any FPS :). It's worth the money just to hear 14 year olds squeel in anger.


This is too bad....
By danz32 on 3/20/2007 1:23:15 AM , Rating: 2
Microsoft has alot of good ideas / products associated with Windows Live and its unfortanuate they have to resort to this to try and get market share.




RE: This is too bad....
By mlau on 3/20/2007 2:31:22 AM , Rating: 2
If you have to PAY people to use your service, then
there's something wrong with it.

Or, Microsoft would like to know what businesses are searching
for on the Web and are willing to pay a lot for this info.
(Right now Google gets most of this info and therefore knows
better what services businesses want/expect; an obvious dis-
advantage for ms)


RE: This is too bad....
By therealnickdanger on 3/20/2007 7:53:17 AM , Rating: 2
quote:
If you have to PAY people to use your service, then there's something wrong with it.

Well, not necessarily. I really love the Live search engine, it works extremely well and integrates a lot of excellent features, but by the time it came out I was already using Google. I use the word "Google" as a verb now. I know what to expect from links provided by the engine. It's that familiarity that keeps me from using Live. I would switch over for service credits though.


RE: This is too bad....
By LatinMessiah on 3/21/2007 1:18:04 PM , Rating: 2
I, too, am afraid of change.


Too late....but never too late?