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Robert Delaware  (Source: VentureBeat)
Robert Delaware faces Microsoft's wrath for coming forward

According to a follow up article on VentureBeat, Microsoft fired Robert Delaware a game test contractor who talked to Dean Takahashi about the Xbox 360 "Red Ring of Death" issue. In a recent article, Dean Takahashi of VentureBeat wrote about the chronological series of events that led to the hardware failures faced by the Xbox 360. Often called the “Red Ring of Death”, it is a condition that describes when three flashing red lights light up the front of an Xbox 360 indicating hardware failure.

Delaware spoke with Takahashi without permission and Microsoft fired him on Wednesday. Delaware worked as a game tester at Microsoft but was employed by the temp agency Excell Data. He reported directly to a Microsoft manager, who told him he was being let go specifically because of the VentureBeat article.

Delaware is expecting to face civil charges from his former employer VMC (which tests games for Microsoft) and Microsoft as well. Delaware is planning to fight any future lawsuits. “I don’t regret it,” he said in a phone call on Thursday. “I’ll fight it. If they want to come after me, bring it on.” An HR representative for Excell Data was the one who told him that he would likely face legal trouble.

Delaware learned about problems with the hardware while working as a game tester for VMC. He worked there from 2005 to the fall of 2007. He left to join a start-up, Whrrl, and then returned to the game testing job at Excell.

Legally, Delaware broke company policy and it is Microsoft’s right to fire him. He was aware of the implications of talking on the record with Takahashi. Takahashi feels the firing was wasted energy as Delaware would be more useful hunting down bugs and fixing problems for Microsoft.



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Will he be able to work again?
By mtn on 9/13/2008 7:04:42 PM , Rating: 5
The number one rule of being a vendor working for Microsoft: follow all confidentiality agreement rules. Since he clearly didn't, no vendor will want to take the chance on him in the future. Was it worth it to him?

I would suggest either moving or finding a new line of work...




RE: Will he be able to work again?
By jonmcc33 on 9/13/2008 7:15:23 PM , Rating: 3
I agree. Those that violate company/corporate policies aren't exactly in demand on the job market.


By marvdmartian on 9/19/2008 10:41:54 AM , Rating: 2
Sure they are! We call them politicians, and they go to work at a place called Congress!! ;)


RE: Will he be able to work again?
By quiksilvr on 9/13/2008 8:30:38 PM , Rating: 5
I guess he was looking out for all of us. By exposing Microsoft for what they did, he discouraged other companies in venturing in such methods to get a product out and encouraged others to come forward and expose other companies' malpractices.


RE: Will he be able to work again?
By Master Kenobi (blog) on 9/13/2008 8:58:30 PM , Rating: 5
Sorry but his career is effectively over. No corporate firm would hire someone that has been known to break high level policy at his own discretion. He will be lucky to find a job that isn't flipping burgers somewhere.

This guy was just a clown that figured he could make a big name for himself by blowing the whistle on Microsoft (which did nothing illegal by the way, thats the difference between this and other whistleblowers in other industries). His plan backfired and he can have plenty of practice with the phrase "Would you like fries with that?".


RE: Will he be able to work again?
By quiksilvr on 9/13/2008 9:19:40 PM , Rating: 2
I guess we really won't know. Did he do it make sure that other people don't get screwed over? Did he do it to make a quick buck? Both? Neither? Either way I'm pretty sure his whistle blowing spooked some companies and this probably won't happen again (at least in the console making industry).


RE: Will he be able to work again?
By Proteusza on 9/14/2008 5:03:50 AM , Rating: 2
No, it wont happen again because Microsoft realized a broken console is bad for your bottom line. It obviously has affected consumer opinion, and also meant Microsoft had to shell out hundreds of million dollars in repairs, repair centres, and call centres. Its just too expensive to get things wrong a second time.


RE: Will he be able to work again?
By BansheeX on 9/14/2008 11:55:54 AM , Rating: 2
As a consumer, you have a all the freedom in the world to take a company to government provided courts for not fixing something under warranty. That is indeed one of the few desirable functions of government, to make sure mutually agreeable transactions are upheld. Microsoft had a warranty you agreed to when you bought it, and this was covered under it. You have further freedom as a consumer to switch to another product because you're angry that they sold you a product that they knew you'd probably have to send back for repairs. Knowing beforehand that you'd have to use the warranty and selling anyway is indeed a rare case reserved for companies with enormous backends of capital. But Microsoft was hellbent on releasing early despite the hardware problems because they understood the implications of this online generation. Once you lock someone in to the online service, their friends are now nudged to do the same if they want to play online games with that friend. Plus that, the online content you may buy in digital form is not transferable to the PS3 should you want to switch.

The worst thing that can happen from this is for 360 consumers to treat this kind of behavior like nothing happened. It sends the completely wrong message to all companies: that it's okay to conceal defects from impatient consumers and release early to grab marketshare. If this is cool with people, then it will become the norm, and we early adopters will get more poorly built consoles.


RE: Will he be able to work again?
By DigitalFreak on 9/13/2008 9:25:38 PM , Rating: 1
Kenobi, you're a tool. If you read the article, he knew he'd probably get fired for it but decided to do the right thing and speak up. Then again, if Microsoft hadn't been trying to cover up the failures to begin with, none of this would have been necessary.


RE: Will he be able to work again?
By masher2 (blog) on 9/13/2008 10:54:39 PM , Rating: 3
> "but decided to do the right thing and speak up."

How was this "the right thing"? Everyone on Planet Earth already knows about RROD; Microsoft has not only already vastly increased the reliability of the unit, but compensated owners by increasing warranties to an unheard-of three years.

Delaware can cast himself as a vigilant whistleblower all he wishes, but the fact remains his act in no way helped the general public or mitigated the situation. Furthermore, it was a direct violation of his previous commitment to his employer. It was both unethical and immoral, and done simply to gain a little short-term notoriety. Applaud him not for his self-serving actions.


RE: Will he be able to work again?
By Belard on 9/13/2008 11:23:52 PM , Rating: 3
Delaware did not give out any corporate info that would hurt the company... like game code, inside information that would give a competitor some advantages.

He confirmed some of the information that most people knew about and was willing to put his name on it.... rather than go by hearsay.

Microsoft has only itself to blame for the high failure rate of the xbox.


By GaryJohnson on 9/14/2008 4:11:58 AM , Rating: 1
He didn't really confirm anything. He basically just came out and said "I told you so." Even though at that time he wasn't privy to information that would have made his claim accurate.


RE: Will he be able to work again?
By kelmon on 9/14/2008 6:38:00 AM , Rating: 2
I feel that he confirmed what we all suspected - that the 360 was a rush job where Microsoft's only concern was getting the product to market before the PS3. The information hasn't changed the situation but makes for interesting reading.

Personally, I think that what Microsoft did was unforgivable. Customers don't want to be compensated - customers want something that works. It's nice to hear that the unit finally does what it is supposed to, and extra warranties are always welcome (not sure why the US gets short shrift since all electrical products in Belgium have a 2-year warranty), but this is too little, too late.


RE: Will he be able to work again?
By the goat on 9/14/2008 7:29:46 AM , Rating: 3
quote:
Microsoft has . . . compensated owners by increasing warranties to an unheard-of three years.


An extended warranty is in no way fare compensation for the quality issues that cause RROD.


RE: Will he be able to work again?
By William Gaatjes on 9/14/2008 10:34:07 AM , Rating: 5
I agree. If i buy something it has to work period. If not the company looses it's credibility as it has now. I bought an oem remote control (from philips) but with the microsoft brand on it. Works flawless in combination with the right 3rd party software like HIP.

I have always amazed myself with the forgiving nature of some customers :" Well yeah , it's my second xbox360 that broke down, but they send a carboardbox today and i will have it back in 2 weeks, so no biggy". If something breakes down twice, it is on the black list for me. I want reliable products. I am not a guineapig for companies. And nobody should be. What microsoft did is prove that as long as you make people greedy enough, you will get away with anything you do to them.

But luckily for microsoft and companies alike, most people have a memory like a goldfish and will fall for the same trick again :).


RE: Will he be able to work again?
By mmntech on 9/14/2008 11:00:00 AM , Rating: 2
Too true. Unfortunately, this seems to be becoming the norm rather than the exception these days. "What?! Our product doesn't work? You spent $400 on it? Well TS for you." At least Microsoft has been somewhat more generous by offering the warranty extension. Still, the problems with the 360 were caused by a fundamental design flaw. Any idiot who knows anything about assembling computers could see that. To the first paragraph, that's the secondary reason I went with a PS3 instead of a 360. The primary reason was that I couldn't find a Wii. lol

I have to feel sorry for this guy. He's stupid for not going anonymous. However, it's unfortunate that his career is effectively ruined just because he told the truth. There needs to be legal protection for whistleblowers in the private sector.


By William Gaatjes on 9/18/2008 4:00:37 AM , Rating: 2
I feel sorry for this guy too.

When i dig in memory and think about this guy, it seems that in the world for some people honesty slowly becomes a vice instead of a virtue. Luckily, this guy will get a job again. There are more people out there who think honesty is a virtue.


RE: Will he be able to work again?
By cheetah2k on 9/14/2008 6:21:48 PM , Rating: 2
The Xbox 360 isnt just the only bit of hardware out there having issues. Just take the Nvidia 680i boards and Dell laptops as another good example of hardware with issues.

I had to return my Abit 680i board 4 times under warranty due to overheating and a string of other issues (only to ditch it and go for an XFX 780i board which I have had Zero issues with) and my Dell XPS 1730, which I've had 3 LCD replacements, and 1 keyboard replacement - all in the last 5 months...

Yes I guess you could say I have been very forgiving, but for me it has all come down to service. My Abit board was replaced for a new board each time, and eventually a refund at the end of it all, and my Dell XPS has onsite warranty, and the guys have arrived at my door step with tools & parts in hand without question, within 2 days of my cries for help.

I understand the grief caused at the time of an RROD (especially when you're at a critical point in a game and it dies!) but at least Microsoft has increased the warranty, and aren't having you pay for postage to and from the repairs. Of course the time without the 360 during repairs is unforgiveable, but at least it saves you time and $ running around looking for a repairer.

MS know they F$%ked up. They might not have come clean and told the world, but even without that fool telling the world MS f$%ked up, we already knew about 12 months ago!


By William Gaatjes on 9/18/2008 4:06:57 AM , Rating: 2
quote:
I had to return my Abit 680i board 4 times under warranty due to overheating and a string of other issues (only to ditch it and go for an XFX 780i board which I have had Zero issues with) and my Dell XPS 1730, which I've had 3 LCD replacements, and 1 keyboard replacement - all in the last 5 months...


I rest my case. If people in general where less forgiving these practices whould not happen.

quote:
MS know they F$%ked up. They might not have come clean and told the world, but even without that fool telling the world MS f$%ked up, we already knew about 12 months ago!


sigh...


RE: Will he be able to work again?
By Hiawa23 on 9/15/2008 9:04:18 AM , Rating: 2
I have always amazed myself with the forgiving nature of some customers :" Well yeah , it's my second xbox360 that broke down, but they send a carboardbox today and i will have it back in 2 weeks, so no biggy".

I don't agree with that. I have two 360s, & my 11/3/05 unit RR in June 08, I sent that one in & it was repaired, came back to me the next week, I also bought another console for my living room.

None of us are forgiving, but I own 50 360 games, 6 PS3 games, don't like the Wii at all, & to me the 360 is the best games playing console or has the most games I like, & Live is unmatched, so I am not forgiving, but if I want to continue to enjoy my 360 games, I have no option, so please stop with painting with a broad stroke statements.

We are not forgiving, alot of us just see no reason to whine about it. It's simple, mine failed, the company did what is was supposed to do, which was fix it, & life went on. You any many others can continue the MS hateraid crusade, but I plan to continue enjoying my 360 games & many to come. That's what it comes to for me.

Ms ought to be held responsible for beinig so scared of Sony's success with the Playstation that they were going to release the 360 in 05, come hell or high water no matter what design flaws that it had. I think many of us get that, the best gaming for me is the 360, & both of consoles are covered under warranty so I really don't worry about anything else.


RE: Will he be able to work again?
By jRaskell on 9/15/2008 10:22:24 AM , Rating: 2
The real question though, will you be an early adopter for Microsofts next gen console, or will you hold off to see how hardware reliability pans out for it?

If your answer is the former, then the plain truth is you are very forgiving of Microsofts actions.


RE: Will he be able to work again?
By Hiawa23 on 9/15/2008 1:11:47 PM , Rating: 2
The real question though, will you be an early adopter for Microsofts next gen console, or will you hold off to see how hardware reliability pans out for it?

If your answer is the former, then the plain truth is you are very forgiving of Microsofts actions.


I think this is my last gen of gaming, but I really would have no issues buying the next Xbox, just like I bought the PS3, after I had to replace a PS1 & PS2. You can bet MS won't let this happen again.


By William Gaatjes on 9/18/2008 4:33:01 AM , Rating: 2
quote:
I don't agree with that. I have two 360s, & my 11/3/05 unit RR in June 08, I sent that one in & it was repaired, came back to me the next week, I also bought another console for my living room. None of us are forgiving, but I own 50 360 games


You are part of the userbase. 50 games. Wow, they have you for live :). You sure signed that blank contract with your name.


RE: Will he be able to work again?
By LatinMessiah on 9/15/2008 8:16:41 PM , Rating: 2
I like goldfish.


By William Gaatjes on 9/18/2008 4:33:41 AM , Rating: 2
Me too.


RE: Will he be able to work again?
By Jimmybones on 9/14/2008 12:29:30 PM , Rating: 5
Tommy Boy has the 360 situation all wrapped up.

Ted Nelson, Customer: But why do they put a guarantee on the box?
Tommy: Because they know all they sold ya was a guaranteed piece of shit. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for now, for your customer's sake, for your daughter's sake, ya might wanna think about buying a quality product from me.


By Polynikes on 9/14/2008 1:57:09 PM , Rating: 2
Can't argue with that logic. :)


RE: Will he be able to work again?
By Some1ne on 9/14/2008 3:49:33 PM , Rating: 5
quote:
It was both unethical and immoral


Whoa there. Unethical and immoral? Breaking some company's arbitrarily defined confidentiality agreement? That's a rather skewed view of ethics and morality you've got going on there.

Perhaps it is "unethical and immoral" for companies to routinely draft confinentiality agreements that basically say "you will not say anything to anyone about anything vaguely company-related", and then require all hires to sign them, no? And perhaps it is equally unethical that that has pretty much become modus operandi for the entire tech industry?

Now I can understand the need to have some sort of confidentiality agreement in order to protect intellectual property, trade secrets, and the like, but most of the agreements in use today are far more boradly scoped than that. By your own admission, he did not betray any trade secrets, or any information that everybody didn't already know anyways, so how does that make his actions unethical and immoral? Because he violated an overly broad confidentiality agreement? Isn't the company at least equally to blame for trying to enforce such a policy in the first place? Granted, maybe he was being motivated by self-interest, but if that is sufficient to declare a person to be unethical and immoral, then we're pretty much all in the same boat.

To cast a blanket judgement on his actions with no consideration to the circumstances surrounding them, or to whether or not the other parties are behaving in a "just" fashion, completely misses the point, and belies a level of intellectual simplicity that one would think to be below you, given some of the other content you generate.


By blazeoptimus on 9/15/2008 8:20:46 AM , Rating: 2
quote:
Microsoft has not only already vastly increased the reliability of the unit,


This may be true, but there a couple things to take into consideration. First, they may have improved reliability, but when your at the bottom of that scale, you can double and triple the reliability and still have reliability issues. Secondly, when you read through the actual design flaws of the device, some of them simply can't go away. This means that its inherent flaws, while mitigated, will always exist and probably shorten the lifespan of the device when to compared to other devices in the same category.


RE: Will he be able to work again?
By bety on 9/14/2008 1:23:29 AM , Rating: 2
You're right. Just when you think the comments couldn't get anymore comical....

The guy only revealed that Microsoft was compeletely aware that the product was faulty. (have they EVER released something remotely within the standards of "NOT buggy"??!) Gee, thats not valuable to know. Gee, that doesn't help anybody. LOL

Does anybody here doubt that "master kenobi" and "masher2" responses would be oh...just a wee bit different if this had been about Apple in the exact same situation?

And NO, as any moderately intelligent person realizes, MS did NOT do the "right thing". They did what they had to do for damage control, AFTER they did the wrong thing AND then lied about it extensively. (RROD? Never heard of it, failure rate, completely normal, not significant, nothing to see here....)


RE: Will he be able to work again?
By bplewis24 on 9/14/2008 1:33:08 AM , Rating: 3
You are completely right, but expect all of the fanboys to continue to post unreasonable replies to you excusing Microsoft's behavior and getting rated up to 5's for it by other fanboy followers.

Brandon


RE: Will he be able to work again?
By bety on 9/14/2008 6:07:03 AM , Rating: 2
I know. It's the main thing that poisons this site and turns it into something not even worth participating in. The torrential flood of argumental fallacies and emotional attacks by this group is too prolific to even begin addressing. As witnessed by this thread alone.

The only thing I always wonder is, where do these MS fanboys come from???? What has MS EVER done to engender loyalty? I've been a Win user since 3.11 but the company has been malicious and immoral at nearly every level of operation. They don't significantly innovate, just copy. They use their muscle and money to operate illegaly and drive others (who are innovating) out of business. To me, they've been a real blight on the tech industry. We'd be miles ahead of where we are now without them.

I guess it goes to show that no matter how you get your money or what you do, if you stay on top long enough, young kids who don't know the history will grow up using your products and be on your side! You can, in essence, rewrite history for the kids...

Ah well, you can say the truth but you can't make people listen.


By mikefarinha on 9/15/2008 4:05:35 AM , Rating: 2
I like a lot of Microsoft products but as far as consoles go I own a Wii and have no intention of getting anything else.

However one point that hasn't been mentioned is the fact of what if Microsoft didn't fire this guy after breaking an obvious corporate policy?

If rules don't get enforced then they're effectivly useless.

I mean, besides stating the obvious did this guy do anything to better anything? It looks like all he got out of the deal was his 15 mins of fame while exposing Mircosoft for doing something everyone already knew they did.


RE: Will he be able to work again?
By William Gaatjes on 9/14/2008 10:40:06 AM , Rating: 2
Afcourse microsoft was aware, but without being the first they could not establish a user base as they have now.
And that userbase is their guaranteed income.
They came with easy to program hardware compared to the PS3, a standard development enviroment easy for time pressured programmers. But it had to be first.
The responsible managers at microsoft made the right gamble and hoped it would blow over. It did.
The goldfish syndrome indeed.


RE: Will he be able to work again?
By bety on 9/14/2008 3:57:07 PM , Rating: 2
Quite true, but, knowing you can "pull one over" on your customers and that it will be worth it financially doesn't make it "right". Not in any moral and/or ethical sense.

So the real question becomes, should we condone it? Obviously there are some here that would, using fanboy reasoning. Of course if those same people bought a car from a salesperson who assured them it was a great, reliable vehicle but WHO AS IT TURNS out KNEW ALL ALONG that it was seriously and terminally flawed, would be raving mad at that salesperson and certainly would never go back to him again.

In that same vein, I certainly hope (though I know it won't happen) that the story got around enough so that consumers would back-lash and tell MS that you won't profit from such behvior.

MS has gotten away with such behavior for it's entire existence in the OS/Software arena, but it may partialy explain their problem competing in any area where there is legitimate competition.


By William Gaatjes on 9/18/2008 4:14:45 AM , Rating: 2
quote:
Quite true, but, knowing you can "pull one over" on your customers and that it will be worth it financially doesn't make it "right". Not in any moral and/or ethical sense.


I totally agree. And the only way to make sure microsoft does not do it again is to make it feel in their wallet.


By robinthakur on 9/16/2008 5:27:41 AM , Rating: 2
Agreed, I'm slightly surprised by Master Kenobi and Masher's responses on this, as despite the fact that this is late in the day on a widely established fact for most people (i.e. RROD is widespread and a design flaw) I think this chap's opinion is valid and if anything, full credit should go to him for non-anonymously speaking his mind against an unfairly broad gagging order. Perhaps the since MK and M depend on, and must be familiar with, NDA's for their journalistic bread and butter they have a differing opinion to most people on this site. The point of whether MS did anything illegal or not is harder to pin down. I would say that bringing a knowingly defective product early to market to build market-share thus defrauding the consumer certainly should be illegal. What if RROD overheated so much that it caused house fires? What about that idiot that tried to cool his 360 by submerging it underwater?

At the end of the day, yes Delaware probably wanted 10 secs of fame, however MS does not have the authority to threaten people who repeat the truth just because it conflicts with their business plans. Companies are sh** scared of more employees doing this because they think that they have a handle over any damaging information which might come from within the company under fear of non-repudiation. Frankly, if they'd spent more at the outset to hire competant designers and testers (not to mention managers), then this whole pointless and damaging event would never have come to pass. Whilst MS haven't exactly profited from keeping the truth from consumers for so long, if they ever break-even on the 'Box it would be wrong :)


By robinthakur on 9/16/2008 5:27:47 AM , Rating: 2
Agreed, I'm slightly surprised by Master Kenobi and Masher's responses on this, as despite the fact that this is late in the day on a widely established fact for most people (i.e. RROD is widespread and a design flaw) I think this chap's opinion is valid and if anything, full credit should go to him for non-anonymously speaking his mind against an unfairly broad gagging order. Perhaps the since MK and M depend on, and must be familiar with, NDA's for their journalistic bread and butter they have a differing opinion to most people on this site. The point of whether MS did anything illegal or not is harder to pin down. I would say that bringing a knowingly defective product early to market to build market-share thus defrauding the consumer certainly should be illegal. What if RROD overheated so much that it caused house fires? What about that idiot that tried to cool his 360 by submerging it underwater?

At the end of the day, yes Delaware probably wanted 10 secs of fame, however MS does not have the authority to threaten people who repeat the truth just because it conflicts with their business plans. Companies are sh** scared of more employees doing this because they think that they have a handle over any damaging information which might come from within the company under fear of non-repudiation. Frankly, if they'd spent more at the outset to hire competant designers and testers (not to mention managers), then this whole pointless and damaging event would never have come to pass. Whilst MS haven't exactly profited from keeping the truth from consumers for so long, if they ever break-even on the 'Box it would be wrong :)


RE: Will he be able to work again?
By Myg on 9/14/2008 2:17:49 PM , Rating: 2
I dont agree with the tool comment, but this lad tried to do the right thing; which is what freedom really is about.

Sure, he was wrong to break an agreement; but he will pay for that mistake dearly. The means he used was a bit mis-aligned, but atleast he tried and should be commended in some way or other.


RE: Will he be able to work again?
By jtemplin on 9/14/2008 6:42:50 PM , Rating: 2
He is a clown is he? He gave you something to write news stories about. How does that hurt you?

What if the RRoD led to console fires? Then we might celebrate his decision. I don't think he should never be allowed to work again, but hey what do I care--doesn't affect me. I'm just glad that thanks to him I knew not to buy an early gen 360. And if he did it because he is a person of strong moral integrity then moar power to him!


By Aloonatic on 9/14/2008 3:56:39 PM , Rating: 2
That's a pretty pessimistic view on the world and sadly, you are probably right.

A couple of thoughts for those people thinking of hiring him:

If you think that your company is going to treat it's customers badly and perform as poorly as MS did with the RROD etc then yes, you would never employ him.

OR, If you think that your company is one that would not treat its customers so badly and try to cover up its shortfalls/failings or even not make them in the first place then employing someone like him and publicising it widely would be a great move.

I guess what you are saying is that most companies are like the former and very few are like the latter?

No argument that contracts should be upheld, but ultimately, you uphold them on a moral ground personally, knowing what will happen if you break it also.

When the "balance of morals" (even when skewed by the obvious financial penalty that you will incur) tips in favour of breaking the contract for the greater good (in your mind) then you have to do it I guess.

At the end of the day, it was a gutsy move.

The Guy's clearly a shark, and sharks don't have necks, so he wont be looking back.


RE: Will he be able to work again?
By 16nm on 9/15/2008 3:13:00 PM , Rating: 2
quote:
I would suggest either moving or finding a new line of work...


A name change wouldn't hurt either.


Doing the right thing > *
By psychobriggsy on 9/13/2008 8:24:05 PM , Rating: 2
Sometimes you have to do the right thing, and he did.

Corporate whistleblowers should enjoy the same protection as any other whistleblower. Indeed normal people should enjoy the same protection against corporations as they do against the government.

But yes, he probably expected to lose his job for doing this on the record, but if he is sued then you would hope that he would be protected for informing people about this situation regarding faulty products being sold to the consumer.




RE: Doing the right thing > *
By SiN on 9/13/2008 8:43:28 PM , Rating: 2
Yeah, but with that protection you can't force a company to employ you. Like someone else said, this won't look favourably in his job application for his field.

I dont think it was worth it for him. Worth it for news though.


RE: Doing the right thing > *
By kmmatney on 9/14/2008 12:07:07 AM , Rating: 3
quote:
Sometimes you have to do the right thing, and he did.


What exactly did he do which was the "Right Thing"? Microsoft wasn't doing anything illegal - sure they had some improvements they could maek with their hardware, but that's not uncommon. I think the term "whistleblower" is not correct - he is not a whistleblower, he's just a guy who broke a confidentiality agreement. My company would fire me if I went on record talking about our product's shortcomings...


RE: Doing the right thing > *
By bplewis24 on 9/14/2008 1:35:53 AM , Rating: 2
It's unbelievably sad that you even have to ask that question.

Brandon


RE: Doing the right thing > *
By rpsgc on 9/14/2008 4:47:08 AM , Rating: 1
It's unbelievably sad how your definition of right and wrong is so screwed up that you see him as a hero.

And then they talk about fanboys... oh the irony.


RE: Doing the right thing > *
By psychobriggsy on 9/14/2008 11:41:33 AM , Rating: 3
A whistleblower is by definition someone who goes public with information that is in the public's interest regardless of confidentiality agreements.

The fact is that Microsoft knew that they were making faulty products and they then continued to sell them in order to build a market for themselves. This is the immoral and unethical action.

In addition the incredibly low yields of CPUs and GPUs at the beginning surely should change the loss that third parties guessed Microsoft was making per unit at launch, possibly to the levels of loss the PS3 had to endure.

With proper consumer protection laws, electronic products could not be sold with short warranties. 3 years seems like the low end of what a warranty should be for such a device.

In the end the people paying for this are the people buying 360 games now, and people buying other Microsoft products. That $1b+ hit will be made up elsewhere. Yet, of course, these very people getting stung by this oddly seem to stick up for Microsoft, despite having months without a console at times. It must be some form of Stockholm Syndrome.


RE: Doing the right thing > *
By jRaskell on 9/15/2008 10:30:16 AM , Rating: 2
quote:
The fact is that Microsoft knew that they were making faulty products and they then continued to sell them in order to build a market for themselves. This is the immoral and unethical action.


I took that as a fact long before this fella came along, and any other reasonable person should have as well.

The evidence may not have been there, but either Microsoft knew what was going on, or they were completely incompetent. And while some people would like to think otherwise, companies don't achieve market dominance through incompetence. (and I'm not referring to the console market specifically here, just Microsofts overall status)


As usual expect to be rated down.
By crystal clear on 9/14/2008 4:12:16 AM , Rating: 2
If Robert Delaware faces Microsoft's wrath for coming forward,then be sure Dean Takahashi will be next inline,for using Xbox failures to promote his new book.

M.S. called his article highly irresponsible....

RE: Think today not yesterday
By crystal clear on 9/9/08, Rating: 2
By crystal clear on 9/9/2008 1:57:55 AM , Rating: 2

quote:
Whats the point bring up a story that has no relevance today....

Whats the motivation behind this article ?

Is it to stir up emotions & open up old wounds ?

Is too discredit M.S. & question its reliability & ability to launch a good product maybe ?

Is to cast doubts on the future & reliability of Xbox ?

Dean Takahashi has some very serious explainations to provide,

because if yesterday was Xbox then today is Nvidia,Sony laptops etc,whilst tomorrow will be somebody/something else.


Takahashi should get ready to hire an expensive lawyer if he wants to defend himself reasonably against those M.S. lawyers.

If asked the above set of questions,then he is going to have a very tough time answering them-expect those M.S. lawyers play havoc with him.




RE: As usual expect to be rated down.
By TerranMagistrate on 9/15/2008 12:39:20 PM , Rating: 2
Takahashi does not work for Microsoft so he's not sworn to secrecy like this genius was. Nor did his report have any false information. So therefore Microsoft can't do a thing to him, though MS technically can try.

Sorry I had to dash your hopes.


By crystal clear on 9/16/2008 1:41:37 AM , Rating: 2
quote:
Sorry I had to dash your hopes.


You didnt ! because I have none ...

As for Takahashi ...all I did was to mention what he can expect from M.S.

Time will tell.


RE: As usual expect to be rated down.
By hduser on 9/15/2008 1:08:41 PM , Rating: 2
Whats the point bring up a story that has no relevance today....
The fact that people still get RROD makes it relevant today.

Whats the motivation behind this article?
Dunno, maybe report facts or shed new insight into Microsoft gaffe?

Is it to stir up emotions & open up old wounds ?
Fact is fact, there's no emotion in it unless it affects you.

Is too discredit M.S. & question its reliability & ability to launch a good product maybe ?
Lets just say the article didn't cause the RROD. At the moment, Microsoft did damage it's credibility as a reliable hardware maker on its own.

Is to cast doubts on the future & reliability of Xbox ?
Again, Microsoft shot themselves in the foot, not Takahashi.

Takahashi should get ready to hire an expensive lawyer if he wants to defend himself reasonably against those M.S. lawyers.
Frankly there's this thing called the Constitution. You should read it sometime. Something about freedom of the press. Now if Takahashi was defamitory in nature then there might be grounds. But the truth is the truth and sometimes it hurts.

Disclosure-Not a fanboy nor a victim of RROD at the moment.


RE: As usual expect to be rated down.
By crystal clear on 9/16/2008 3:02:13 AM , Rating: 2
M.S. can be best described as follows-

"Success is never final and failure never fatal. It's courage that counts."


As for your answers....well not convincing but this one is just great-

Disclosure-Not a fanboy nor a victim of RROD at the moment.

Nobody denies the existance of RROD ,but exploiting this technical problem/issue makes one wonder & ask these question.

Whistleblowers serve the explicit purpose of -

to be used & discarded by a tech website to boost their ratings/advert revenues etc, & maybe also used by the competition to boost their own sales.

As for the users/buyers ... they the journalist couldnt care less...all they care about is revenues.....

Thats for the court to decide.


By hduser on 9/16/2008 5:27:12 PM , Rating: 2
Journalist exploits people???
/sarcasm

Anyways, I don't expect MS to go after Takahashi. MS would stand more to lose than gain by going after him. Plus I don't think they'd have enough grounds to go after him on grounds of defamation of character. Actually, if MS did go after Takahashi, Takahashi would stand to get more information about the RROD gaffe under discovery rules. MS would be smart to sweep this under the rug.

There's 2 kinds of whistleblowers. One that takes enormous personal risk to try to right a wrong and the other just out for attention. In this particular case, it would be the latter.

Anyways not to beat a dead horse, I'd probably look to pick up another 360 somewhere down the road as a backup. Maybe when the Jasper MB comes out.


By Darkk on 9/13/2008 9:38:04 PM , Rating: 2
First off if you are gonna be a whistle blower check the facts first and make sure it won't come back and bite you in the ass.

This red ring of death isn't news. It's been discussed in forums and thousands of Xbox 360 owners have been bitching about it for years! Far as I know Microsoft been good on their word in fixing the problem if you send in the dead one in long as it's still under warranty. People did gripe the fact folks with special editions with signatures or graphics on the case did NOT get returned to the original owner once the unit is fixed. People did include a note to say this is a special xbox and want it back once it's fixed. Obviously they don't read the notes.

I've heard Sony will repair the PS3 units and send it back to the original owner. I've been lucky my first generation PS3 been rock solid for me.

I do have plans to get the Xbox360 but waiting on a new design later on this year. I am hoping the new design won't have this red ring of death problem.




By JustTom on 9/14/2008 8:53:46 PM , Rating: 2
Frankly, disregarding dead XBoxes, why your brother buys new ones when MS has a replacement policy is beyond me. Did you hit him in the head with a bat when you were children?


By zombiexl on 9/14/2008 7:49:58 AM , Rating: 2
quote:
I've heard Sony will repair the PS3 units and send it back to the original owner. I've been lucky my first generation PS3 been rock solid for me.


Speaking as someone who has had a PS3 repaired/replaced by Sony... You've heard wrong. Also they want you to send back everything (HD, controller, cables, etc) except software or pack-ins that shipped in the box.

This means when you get your newly refurbished unit back, not only is it not the same one, but also does not have any of your game saves. After losing my saved games, i really didnt feel like playing anymore. This is the main reasons i stopped playing the PS3 and made it strictly a BR drive.


By Gzus666 on 9/15/2008 10:36:30 AM , Rating: 2
Don't they tell you to back everything up? I mean, it is a 2.5" SATA notebook drive, take it out and take off what you need. I could swear they even tell you that in the warranty information. If a hard drive takes a dive for your computer, do you stop using your computer for what you had it for because of it? Forgive my cynicism, but it sounds to me like negative press to try to tip the scales towards MS favor. You would be about the 3rd person I have ever heard of who had to return their PS3. I too have a launch unit, with not even a blip as far as function is concerned.


By strife1012 on 9/18/2008 11:46:50 AM , Rating: 2
I would think that the day he is slapped with any civil problems, he will be issuing a Lawsuit on Microsoft for Xbox 360 Problems, seeking Class Action Status. I'm sure, he knew he was up for being canned, so he did a tell all, as he knew this was coming.


By zombiexl on 9/30/2008 1:30:39 PM , Rating: 2
Actually I know someone who has been through 6 units, but I'm thinking its something he's doing at this point. Of the 4 people I personally know who have a PS3, 3 have had at least one issue.

To answer your question. No they don't tell you to backup anything. They told me to pack up EVERYTHING that came in the original box (except for the free BR). Maybe i should have thought to back it up, but with the 360 I just detached the drive and they reminded me to do so. I honestly wasn't thinking about it until i got another unit back and the drive was clean.


He could have done this anonymously
By Samus on 9/13/2008 7:22:00 PM , Rating: 3
But he didn't, because he's stupid. This isn't the tobacco or automotive industry where a whistleblower is a hero. This is the gaming industry, where whistleblowers are forgotten. Dude, good luck to you. You shouldn't regret leaking the information, but you should regret putting your name on it.




RE: He could have done this anonymously
By Belard on 9/13/08, Rating: -1
By aGreenAgent on 9/14/2008 12:25:10 AM , Rating: 2
quote:
And by firing him, they also prove themselves to be guilty.


What? It's standard company policy in this industry for any employee who talks to any media without permission to be terminated immediately. There's no discretion or anything, you're just fired for talking to the media. It's very unlikely that the firing was because of what he said.


RE: He could have done this anonymously
By darkswordsman17 on 9/14/2008 12:43:54 AM , Rating: 2
He could tell the writer who he was, but request the writer not tell who his source was (which just about every writer would be willing to do). You see it all the time, so its not like it would've been an issue (or anyone would've questioned the validity since people were already well aware, if they didn't know specifics).

There is no whistle to be blown. He wasn't protecting consumers, he wasn't protecting shareholders. Microsoft was not being investigated by anyone over this issue, and so there's no real reason for him to try to make a martyr of himself over it.

As for the issue itself (the RRoD), I'm pretty sure its in Microsoft's best interest to remedy this now and in the future. It is costing them billions after all, so its not like they don't care about it.

What I would like to know, is if this guy was just a game tester, how did he have access to so much of this information?


By Belard on 9/14/2008 9:05:51 AM , Rating: 2
I see your point... but I see his as well to a degree.

Oh, I'm not saying that Microsoft did this on purpose, but they really should have worked on their design a bit more. But as I've said many months before on DailyTech about PS3<>Xbox360, it was a good battle tactic to get to the market first. Every month lead that the 360 had was an advantage to Microsoft. They got 12 months. Blu-Ray costs Sony about 6 months, but they made sure their product didn't burn itself up. If Microsoft waited to fixed their problems, that would have added 2-4 months before market - Missing the ALL important Christmas season. Adding a HD-DVD drive would have drove the price up and added another 2-4 months of issues.

I'm not a Microsoft fan. They are not what I would call a "good" company. But they are a tough bunch. And they did what had to be done to get the market they have today.

If Xbox came out about 3-4 months late (And they were expecting the PS3 to come out much earlier than it actual did) it would be most likely that the 360 would be in 3rd place. They had a 9 million unit lead when the PS3 finally hit the market. Its down to about 5 million.

And Microsoft did the right thing to thier customers and as much as it hurts at 1billion+ dollars, that was a lot cheaper than class-action lawsuits and million+ angry Xbox360 owners with dead hardware. Hey, its bad enough when a $30 device dies... but a $300~400 dead console with a 90day warranty, OUCH.


The Microsoft
By funlovingjack on 9/13/2008 8:02:30 PM , Rating: 5
quote:
Legally, Delaware broke company policy and it is the Microsoft’s right to fire him.


I like that. From now on I'm going to call them "The Microsoft."




Wow, hardcore MS fanboys working for DT
By SerafinaEva on 9/14/2008 1:33:39 PM , Rating: 2
Wow, I can't believe Dailtytech let hardcore Microsoft tools like Masher and Kenobi work for them.

Just goes to show how bias this site is. By the way, I'd trust a guy who was brave enough to blow the whistle on a company that doesn't take any responibility than two nerds who are probably living in their parents basement like Kenobi and Masher.

If anything this guy will probably get a job where company appreciate someone who's honest and unselfish enough to tell it like it is. I feel sorry for all these MS fanboys getting mad at a guy for telling them the truth.




By bety on 9/15/2008 3:02:23 PM , Rating: 2
Yikes, DT has always had a MS bias but yes, that's is just ridiculous and DT loses ALL credibility at that point. The comments section were already a joke, to allow those 2 more of a voice is rather absurd. Time to find a different site for my "news".


In retrospect...
By TerranMagistrate on 9/15/2008 12:55:13 PM , Rating: 2
The advantages far exceeded the disadvantages in regards to rushing the Xbox 360 out a year ahead of the competition.

Pro:
-Major support from most if not all 3rd party publishers from all regions. (Capcom, Take Two, EA, SE, etc).

-More time to grow and establish the installed base than the competition. I don't really count the Wii, it's becoming more of a toy than a legit video game console.

Cons:
-Unusually large numbers of faulty hardware.

Microsoft made the right decision overall, IMO. You have to be ruthless, calculating and cut-throat sometimes to be successful in business. And few industries are as competitive as the gaming industry.




RE: In retrospect...
By Hiawa23 on 9/15/2008 1:55:27 PM , Rating: 2
good points. I think they made the best decision for them, or so they thought at the time. Release faulty consoles back in 05 & just fix any problems along the way, but the console has to come out in 05. I have owned the 360 for three years & it sure has given me more good times than bad, & like I said they repaired my console & I have a second one so if some view this as forgiving MS, than who cares. I like many will live my life as I see fit, & buy what I want.


If you sell it, it should work
By crackedwiseman on 9/13/2008 9:40:39 PM , Rating: 2
If you sell a product, the product should work as advertised. Period . When you sell a black-box product (non user-serviceable), like a console, it should really work. As someone who has owned an Xbox 360, which suffered from the Red Ring of Death, I can testify to the fact that this specific issue was a huge pain in the ass. Companies need to start recognizing that people don't like to put up with bullshit like this (I, personally, switched to gaming on a PC because of this debacle). Until they can get their priorities straight, (i.e. giving their products a decent lifespan, among other things) the consumer must rely on people like this to generate enough bad publicity for inherently flawed products that companies *might* actually do something to fix the problems.




RE: If you sell it, it should work
By jojo29 on 9/14/2008 4:07:32 AM , Rating: 1
Then Sony's Playstation 3 is the console for you. It has low if any defects. THeres some but i remember reading somewhere the failure rate is i think below 1% ( might have been below 3%) far below Microsoft's 30% failure rate, which is STILL ON GOING no matter what those idiots might have you believe.

Also, in terms of life span, Sony's Playstation One hit 10 years, the Playstation 2 is going on 8-9 years, so the PS brand might be the console for you :)

Also it's online if far superior. That's right i said its SUPERIOR. Why? Heres the thing some people NEVER report on. Let's take an equal game, graphically and gameplay wise. Ok both are equal. EXCEPT that i can play online with my PS3 for FREE, the server quaility is EQUAL or BETTER than the 360s. My brother had it on the 360 so i can attest to this claim. For 50 bucks a year one would think that there should be NO LAG in an online game whatsoever, but there was, so wheres the benefit? I dont see any, and unless its server related, that doesnt even matter.


Internal Marketing
By TeXWiller on 9/14/2008 3:46:55 AM , Rating: 2
This is what happens when internal marketing fails. Microsoft should control their outsourcing better. There are many examples in other markets of this failure. You can't create a clear understanding of corporate goals and induce loalty by doing nothing and keeping it "not personal". Steve should chant "communications, communications, communications" at the next stockholder meeting after talking to Lisa, Mich and Kevin, of course.




I'd Hire Robert
By BigJim on 9/14/2008 7:49:56 AM , Rating: 1
Hard to believe all the goodie-two-shoes self-righteous ass-kissers having their circle-jerk on this thread. Wow, he should never work again, he should be lynched. I guess these people would be happy in a world like Stalin's or Hirohito's. And we all know how that turned out. Or maybe they're shills, trolls, or shareholders.

Once again Microsoft is punished for their arrogance and technical incompetence. Not just by me and many others laughing out loud at them, but as importantly by losing millions upon millions of dollars. Robert, keep following your heart, you'll be fine, and life a more righteous life that the narrow minded rule following haters. No question M$ would have tried to stick it to the consumer as they have so many other times with their half-assed products, if it weren't for a few people speaking out, not just for the consumer, but against M$ asinine corporate culture.




RE: I'd Hire Robert
By SerafinaEva on 9/14/2008 1:35:34 PM , Rating: 1
Nah, they are just hard core Microsoft tools like Kenobi and Masher. You shouldn't take any of what they say with an grain of salt. They're not credible.


By foolsgambit11 on 9/14/2008 3:13:04 PM , Rating: 2
Did he learn nothing from G.W.?

You never say, "Bring It On."

At this point, I wish I'd seen the movie of the same name. But only a little.




By shin0bi272 on 9/14/2008 9:10:33 PM , Rating: 2
this guy was a temp. He was a temp game tester for one of the biggest companies in the world. If microsoft wants loyal employees then they shouldnt be hiring temps. I dont know about microsoft but when I interviewed for a position as a game tester it was a $10/hr position. So in the end a temp guy working for probably less than 30k/yr testing microsoft's hardware/software discovered something, that something became common knowledge and years later he talked to a website about it. Its not like he discovered it and then ran to anandtech or dailytech or cnet or g4 and started blabbing. Plus microsoft was covering up the knowledge of the failures all he did was stop them from leaving their original warranty plan in place and replace their defective hardware. We all should have expected there to be problems since their software is crap and the only way they can think to "secure" their system is to prevent you from doing anything with it. Dont believe me? try loading vista or server 03/08. When you load vista you get to click ok on almost every thing you try to run till you turn off UAC. You load server 03 or 08 and you cant browse to any webpages without having to click a button on a pop up till you uninstall the "enhanced security configuration"... which requires you to put any site you want to visit in the trusted zone of IE's internet settings. Point is microsoft makes up for poor coding and poor decisions by blocking you from doing anything that might remotely be useful. Then when you find something wrong with it and tell someone it either gets covered up or you get fired and it gets covered up.




By Landiepete on 9/15/2008 4:53:26 AM , Rating: 2
This may turn out to be a tad complicated.

By threatening legal action against him the companies involved openly admit the guy was fired for violating the confidentiality part of his contract, i.e. leaking information.

Considering how long the RROD issue has existed, and is well published everywhere, he would now be able to argue had a moral obligation to make information public. I am pretty sure the term 'collusion' will surface in the next few weeks.

Now before you start downrating me to -12, us Euro's have some experience in this matter. A few years ago, a Dutch administrator for some Euro department blew the whistle on his department for alleged gross misappropriation of funds. First the department fired him for violating confidentiality, then tried to defame his character. He countersued on the argument that although he does did not dispute the confidentiality issues, he had a responsability towards the people of Europe that employed him to do a good job.
Eventually he won, and Europe adopted 'whistle blower legislation', where any civil servant spilling the beans on malfeasance perpetrated by elected officials or their minions is protected by law.

I predict that if he can argue this succesfully he will be intitled to a big payoff by M$ for wrongful termination of contract, after which he will publish a million seller book, possibly followed by a legal thriller directed by Ridley Scott, and buy his own fastfood chain.

Peter R.




What are you doing here?
By perzy on 9/15/2008 5:08:21 AM , Rating: 2
Well if you think that it was right firing this guy -you really dont have any buisness reading Anandtech or Daily tech!
Then you can just download a list of 'new hardware on the market' and be done with it!
Don't you understand that its the critics, the romours, the opioions and so on that makes sites like this?!!!!!
Because of good ppl like him!




By 91TTZ on 9/18/2008 11:17:04 AM , Rating: 2
Some people on this forum are asking why this is a big deal and why it matters now that the problem has been fixed.

The devil is in the details. This is about corporate responsibility and corporations' efforts to hide their mistakes at the expense of the buying public.

At the time this was going on, they knew their hardware had a problem but they still publicly denied it. They were hoping to avoid having to replace all of the defective units that they sold. Along comes this guy and reveals that they were in fact aware that they had a problem on their hands. This had all kinds of legal implications for the company and they were forced to make good and spend $1 billion to fix it. Otherwise they could have had the customers eat the cost by denying that there was a manufacturing problem and instead blaming the cause on other factors.




A good man.
By 90014 on 9/20/2008 3:05:05 AM , Rating: 2
Thank you Robert Delaware!




So much for whistle blowing
By Baked on 9/14/2008 2:44:01 PM , Rating: 1
Corporate politics at its finest. You have VPs who do all kinds of illegal shit covering each other's asses, then you have low level slaves like this guy, which covers about everybody who post here. You wanna make the big money and get to the top? Know your role and shut your mouth. He should've gone as an anonymous source.




So Boned...
By Esquire on 9/13/08, Rating: -1
RE: So Boned...
By wrekd on 9/13/2008 7:08:52 PM , Rating: 3
Beep Syntax Error

Does not compute


RE: So Boned...
By mfed3 on 9/13/2008 7:28:48 PM , Rating: 1
exactly, good luck trying to find a job ever again.


RE: So Boned...
By SerafinaEva on 9/14/2008 1:40:53 PM , Rating: 1
It's easy to find a job. Maybe you should try it yourself.


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