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Robert Delaware  (Source: VentureBeat)
Robert Delaware faces Microsoft's wrath for coming forward

According to a follow up article on VentureBeat, Microsoft fired Robert Delaware a game test contractor who talked to Dean Takahashi about the Xbox 360 "Red Ring of Death" issue. In a recent article, Dean Takahashi of VentureBeat wrote about the chronological series of events that led to the hardware failures faced by the Xbox 360. Often called the “Red Ring of Death”, it is a condition that describes when three flashing red lights light up the front of an Xbox 360 indicating hardware failure.

Delaware spoke with Takahashi without permission and Microsoft fired him on Wednesday. Delaware worked as a game tester at Microsoft but was employed by the temp agency Excell Data. He reported directly to a Microsoft manager, who told him he was being let go specifically because of the VentureBeat article.

Delaware is expecting to face civil charges from his former employer VMC (which tests games for Microsoft) and Microsoft as well. Delaware is planning to fight any future lawsuits. “I don’t regret it,” he said in a phone call on Thursday. “I’ll fight it. If they want to come after me, bring it on.” An HR representative for Excell Data was the one who told him that he would likely face legal trouble.

Delaware learned about problems with the hardware while working as a game tester for VMC. He worked there from 2005 to the fall of 2007. He left to join a start-up, Whrrl, and then returned to the game testing job at Excell.

Legally, Delaware broke company policy and it is Microsoft’s right to fire him. He was aware of the implications of talking on the record with Takahashi. Takahashi feels the firing was wasted energy as Delaware would be more useful hunting down bugs and fixing problems for Microsoft.



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Will he be able to work again?
By mtn on 9/13/2008 7:04:42 PM , Rating: 5
The number one rule of being a vendor working for Microsoft: follow all confidentiality agreement rules. Since he clearly didn't, no vendor will want to take the chance on him in the future. Was it worth it to him?

I would suggest either moving or finding a new line of work...




RE: Will he be able to work again?
By jonmcc33 on 9/13/2008 7:15:23 PM , Rating: 3
I agree. Those that violate company/corporate policies aren't exactly in demand on the job market.


By marvdmartian on 9/19/2008 10:41:54 AM , Rating: 2
Sure they are! We call them politicians, and they go to work at a place called Congress!! ;)


RE: Will he be able to work again?
By quiksilvr on 9/13/2008 8:30:38 PM , Rating: 5
I guess he was looking out for all of us. By exposing Microsoft for what they did, he discouraged other companies in venturing in such methods to get a product out and encouraged others to come forward and expose other companies' malpractices.


RE: Will he be able to work again?
By Master Kenobi (blog) on 9/13/2008 8:58:30 PM , Rating: 5
Sorry but his career is effectively over. No corporate firm would hire someone that has been known to break high level policy at his own discretion. He will be lucky to find a job that isn't flipping burgers somewhere.

This guy was just a clown that figured he could make a big name for himself by blowing the whistle on Microsoft (which did nothing illegal by the way, thats the difference between this and other whistleblowers in other industries). His plan backfired and he can have plenty of practice with the phrase "Would you like fries with that?".


RE: Will he be able to work again?
By quiksilvr on 9/13/2008 9:19:40 PM , Rating: 2
I guess we really won't know. Did he do it make sure that other people don't get screwed over? Did he do it to make a quick buck? Both? Neither? Either way I'm pretty sure his whistle blowing spooked some companies and this probably won't happen again (at least in the console making industry).


RE: Will he be able to work again?
By Proteusza on 9/14/2008 5:03:50 AM , Rating: 2
No, it wont happen again because Microsoft realized a broken console is bad for your bottom line. It obviously has affected consumer opinion, and also meant Microsoft had to shell out hundreds of million dollars in repairs, repair centres, and call centres. Its just too expensive to get things wrong a second time.


RE: Will he be able to work again?
By BansheeX on 9/14/2008 11:55:54 AM , Rating: 2
As a consumer, you have a all the freedom in the world to take a company to government provided courts for not fixing something under warranty. That is indeed one of the few desirable functions of government, to make sure mutually agreeable transactions are upheld. Microsoft had a warranty you agreed to when you bought it, and this was covered under it. You have further freedom as a consumer to switch to another product because you're angry that they sold you a product that they knew you'd probably have to send back for repairs. Knowing beforehand that you'd have to use the warranty and selling anyway is indeed a rare case reserved for companies with enormous backends of capital. But Microsoft was hellbent on releasing early despite the hardware problems because they understood the implications of this online generation. Once you lock someone in to the online service, their friends are now nudged to do the same if they want to play online games with that friend. Plus that, the online content you may buy in digital form is not transferable to the PS3 should you want to switch.

The worst thing that can happen from this is for 360 consumers to treat this kind of behavior like nothing happened. It sends the completely wrong message to all companies: that it's okay to conceal defects from impatient consumers and release early to grab marketshare. If this is cool with people, then it will become the norm, and we early adopters will get more poorly built consoles.


RE: Will he be able to work again?
By DigitalFreak on 9/13/2008 9:25:38 PM , Rating: 1
Kenobi, you're a tool. If you read the article, he knew he'd probably get fired for it but decided to do the right thing and speak up. Then again, if Microsoft hadn't been trying to cover up the failures to begin with, none of this would have been necessary.


RE: Will he be able to work again?
By masher2 (blog) on 9/13/2008 10:54:39 PM , Rating: 3
> "but decided to do the right thing and speak up."

How was this "the right thing"? Everyone on Planet Earth already knows about RROD; Microsoft has not only already vastly increased the reliability of the unit, but compensated owners by increasing warranties to an unheard-of three years.

Delaware can cast himself as a vigilant whistleblower all he wishes, but the fact remains his act in no way helped the general public or mitigated the situation. Furthermore, it was a direct violation of his previous commitment to his employer. It was both unethical and immoral, and done simply to gain a little short-term notoriety. Applaud him not for his self-serving actions.


RE: Will he be able to work again?
By Belard on 9/13/2008 11:23:52 PM , Rating: 3
Delaware did not give out any corporate info that would hurt the company... like game code, inside information that would give a competitor some advantages.

He confirmed some of the information that most people knew about and was willing to put his name on it.... rather than go by hearsay.

Microsoft has only itself to blame for the high failure rate of the xbox.


By GaryJohnson on 9/14/2008 4:11:58 AM , Rating: 1
He didn't really confirm anything. He basically just came out and said "I told you so." Even though at that time he wasn't privy to information that would have made his claim accurate.


RE: Will he be able to work again?
By kelmon on 9/14/2008 6:38:00 AM , Rating: 2
I feel that he confirmed what we all suspected - that the 360 was a rush job where Microsoft's only concern was getting the product to market before the PS3. The information hasn't changed the situation but makes for interesting reading.

Personally, I think that what Microsoft did was unforgivable. Customers don't want to be compensated - customers want something that works. It's nice to hear that the unit finally does what it is supposed to, and extra warranties are always welcome (not sure why the US gets short shrift since all electrical products in Belgium have a 2-year warranty), but this is too little, too late.


RE: Will he be able to work again?
By the goat on 9/14/2008 7:29:46 AM , Rating: 3
quote:
Microsoft has . . . compensated owners by increasing warranties to an unheard-of three years.


An extended warranty is in no way fare compensation for the quality issues that cause RROD.


RE: Will he be able to work again?
By William Gaatjes on 9/14/2008 10:34:07 AM , Rating: 5
I agree. If i buy something it has to work period. If not the company looses it's credibility as it has now. I bought an oem remote control (from philips) but with the microsoft brand on it. Works flawless in combination with the right 3rd party software like HIP.

I have always amazed myself with the forgiving nature of some customers :" Well yeah , it's my second xbox360 that broke down, but they send a carboardbox today and i will have it back in 2 weeks, so no biggy". If something breakes down twice, it is on the black list for me. I want reliable products. I am not a guineapig for companies. And nobody should be. What microsoft did is prove that as long as you make people greedy enough, you will get away with anything you do to them.

But luckily for microsoft and companies alike, most people have a memory like a goldfish and will fall for the same trick again :).


RE: Will he be able to work again?
By mmntech on 9/14/2008 11:00:00 AM , Rating: 2
Too true. Unfortunately, this seems to be becoming the norm rather than the exception these days. "What?! Our product doesn't work? You spent $400 on it? Well TS for you." At least Microsoft has been somewhat more generous by offering the warranty extension. Still, the problems with the 360 were caused by a fundamental design flaw. Any idiot who knows anything about assembling computers could see that. To the first paragraph, that's the secondary reason I went with a PS3 instead of a 360. The primary reason was that I couldn't find a Wii. lol

I have to feel sorry for this guy. He's stupid for not going anonymous. However, it's unfortunate that his career is effectively ruined just because he told the truth. There needs to be legal protection for whistleblowers in the private sector.


By William Gaatjes on 9/18/2008 4:00:37 AM , Rating: 2
I feel sorry for this guy too.

When i dig in memory and think about this guy, it seems that in the world for some people honesty slowly becomes a vice instead of a virtue. Luckily, this guy will get a job again. There are more people out there who think honesty is a virtue.


RE: Will he be able to work again?
By cheetah2k on 9/14/2008 6:21:48 PM , Rating: 2
The Xbox 360 isnt just the only bit of hardware out there having issues. Just take the Nvidia 680i boards and Dell laptops as another good example of hardware with issues.

I had to return my Abit 680i board 4 times under warranty due to overheating and a string of other issues (only to ditch it and go for an XFX 780i board which I have had Zero issues with) and my Dell XPS 1730, which I've had 3 LCD replacements, and 1 keyboard replacement - all in the last 5 months...

Yes I guess you could say I have been very forgiving, but for me it has all come down to service. My Abit board was replaced for a new board each time, and eventually a refund at the end of it all, and my Dell XPS has onsite warranty, and the guys have arrived at my door step with tools & parts in hand without question, within 2 days of my cries for help.

I understand the grief caused at the time of an RROD (especially when you're at a critical point in a game and it dies!) but at least Microsoft has increased the warranty, and aren't having you pay for postage to and from the repairs. Of course the time without the 360 during repairs is unforgiveable, but at least it saves you time and $ running around looking for a repairer.

MS know they F$%ked up. They might not have come clean and told the world, but even without that fool telling the world MS f$%ked up, we already knew about 12 months ago!


By William Gaatjes on 9/18/2008 4:06:57 AM , Rating: 2
quote:
I had to return my Abit 680i board 4 times under warranty due to overheating and a string of other issues (only to ditch it and go for an XFX 780i board which I have had Zero issues with) and my Dell XPS 1730, which I've had 3 LCD replacements, and 1 keyboard replacement - all in the last 5 months...


I rest my case. If people in general where less forgiving these practices whould not happen.

quote:
MS know they F$%ked up. They might not have come clean and told the world, but even without that fool telling the world MS f$%ked up, we already knew about 12 months ago!


sigh...