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Print 34 comment(s) - last by Sharky974.. on Apr 26 at 6:17 AM

Microsoft bulks up its Xbox 360 warranty

Microsoft has made some new changes to the Xbox 360's warranty. The last change was made back in late December when the console warranty was boosted from 90 days to a full year. The latest changes, however, should go a long way to fill in any gaps that may have been missing/lacking in the Xbox 360's warranty service.

The first new change is free shipping for consoles in and out of warranty that are sent in for repair. Microsoft will send a postage paid box to return your console to the repair center.

For in-warranty repairs, customers are given an additional 90 days of warranty or the remainder of their existing warranty (whichever is longer). Customers are still responsible for repair costs on consoles out of warranty. However, when Microsoft sends you back a repaired console it will come with a fresh one-year repair warranty.

Other warranty enhancements -- as witnessed here -- include faster repair service. Microsoft is committed to repairing and shipping your broken console within five business days. Microsoft is also adding more Xbox customer care representatives and is bulking up its on-site technical support facilities.



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Waaauw
By BZDTemp on 4/3/2007 7:03:28 AM , Rating: 2
Big deal. The US consumers are really getting screwed compared to the EU ones.

Over here there is a two year period for all things you buy where the seller required by law to cover your ass.

Oh and with anything you buy mail order or on-line you have a two week full refund right - except for stuff build specially for you that is. This fx. ensures my LCD screens all have 0 dead pixels because you just tell the seller you're gonna check for dead pixels so they are better of checking before shipping :-)




RE: Waaauw
By yacoub on 4/3/2007 7:14:59 AM , Rating: 5
quote:
Over here there is a two year period for all things you buy where the seller required by law to cover your ass.


Yeah but that requires the user too live "over there". No thanks! ;)


RE: Waaauw
By BZDTemp on 4/3/2007 7:24:27 AM , Rating: 2
RE: Waaauw
By therealnickdanger on 4/3/2007 8:50:19 AM , Rating: 2
Not only does America walk away with the most cities on those lists (9/50 and 11/50, respectively), but the greatest American city (arguably), New York City, is used as the base.

Regardless, everyone knows that living in the city sucks compared to country livin'. :-D


RE: Waaauw
By DocDraken on 4/3/2007 9:18:39 AM , Rating: 2
LOL, you must be reading a different list.

The US doesn't even have a city in the top 20 and no, New York is not even near the top. It's just used as an index of 100 and 47 out of 50 are all higher ranked than NY.


RE: Waaauw
By tuteja1986 on 4/3/2007 10:57:47 AM , Rating: 2
actually no , you guys don't have to pay the premium price like we do .. XBOX 360 pro pack in Europe and Australia don't sell for 400USD but more even if you take into the high rate tax rate in to account.


RE: Waaauw
By dever on 4/3/2007 1:43:24 PM , Rating: 2
The study must assume that you have a job, and you're much more likely to have a job here in these blessed United States.

Americans have the freedom to choose if they want to pay for extended warrantees. Personally, they're not often worth it for my purposes.


RE: Waaauw
By therealnickdanger on 4/3/2007 12:28:42 PM , Rating: 2
What are you talking about? There are two lists provided in the link. "United States" appears twenty times out of the top 99 in the world. That's much more than any other single country. And, technically, given that many cities are locked in a tie, several US cities do appear in the top 20 groupings.

I never said NYC was near the top of that list, just that it was the basis by which other cities on that list are measured. To many Americans, we consider NYC to be the greatest city in the world - regardless of what a euro-centric study finds... not that I care.

USA uber alles! LOL


RE: Waaauw
By AmbroseAthan on 4/3/2007 2:00:45 PM , Rating: 2
Even if people disagree on the opinion we are the greatest city in the world, we are the courteous/politest city in the world according to Reader's Digest! Yes, I do live in NYC.

http://www.rd.com/content/good-manners/2/


RE: Waaauw
By BZDTemp on 4/3/2007 9:26:23 AM , Rating: 2
quote:
Not only does America walk away with the most cities on those lists (9/50 and 11/50, respectively), but the greatest American city (arguably), New York City, is used as the base


LOL - that's a positive spin - Best placed US city is #27 and the Big Apple is #48 :-)

Still I'm sure good and bad can be said about most places in the World. Fx. while I live in #11 on that list I'd sure like for it to be a little cheaper to live in (parking by example can cost up $5 an hour).


RE: Waaauw
By tleeds on 4/3/2007 9:57:07 AM , Rating: 2
Notice that the top 5 cities in North America are all in Canada :-)


RE: Waaauw
By Tsuwamono on 4/3/2007 11:22:54 AM , Rating: 2
Because we fucking OWN! lol.

W00t for Canada


RE: Waaauw
By AMDZen on 4/3/2007 10:22:39 AM , Rating: 3
Oh yea that isn't a biased study at all. The company that conducted it, Mercer, is owned and opperated out of Geneva Switzerland. And then Zurich and Geneva happen to be rated #1 and #2 in the whole world?

LOL

Euro snobs


RE: Waaauw
By Samus on 4/3/2007 1:49:29 PM , Rating: 2
It's no secret that the swiss have the most healthy, perfect lifestyle that most other formidable countries model after. They are among the longest living people in the world, have among the best sex life, excellent economy, low unemployment, uber low divorce rate (I think I read it was less than 1% once,) great government and more freedom that Bush America could ever imagine. No wonder most people who can go there to live.

BTW I live in Chicago, which is a pretty upbeat place to live, but its extremely demanding of your time leaving little else to for your significant others. Simply put its a high stress society, and although the economy and opportunity is about as good as it gets in the USA here, it's not where I'd recommend people move to live and work.


RE: Waaauw
By hopsandmalt on 4/3/2007 4:08:16 PM , Rating: 1
Bush America

Um please dont generalize the US population under that man. I am embarrased that he is our President.


RE: Waaauw
By ATC on 4/3/2007 7:15:01 PM , Rating: 1
That's gotta suck for the States when the top 5 cities in all of the Americas are in Canada. That's impressive for Canada.


RE: Waaauw
By bubbacub616 on 4/3/2007 3:19:09 PM , Rating: 2
dude thats actually a plus!

(I don't mean to troll about the superiority of civilization over our backward colonies!)


RE: Waaauw
By Bull Dog on 4/3/2007 7:26:16 AM , Rating: 5
Yes and you pay through the teeth for that too. Ever notice how much more expensive everything is over there?


RE: Waaauw
By Zirconium on 4/3/2007 7:33:44 AM , Rating: 1
And they complain about the prices, too! Hell, most of the time, it isn't even the manufacturer raising the price, it is just the duties, but given this 2-year warranty requirement, Europeans should stop bitching about costs.


RE: Waaauw
By therealnickdanger on 4/3/2007 8:52:48 AM , Rating: 2
I dunno, we can get a 4-year over-the-counter-exchange warranty through Best Buy for only $60 (very much worth it). I'd say our Euro-pals have plenty to complain about, price-wise.


RE: Waaauw
By Freze on 4/3/2007 9:18:16 AM , Rating: 2
The higher price in Europe is usually taxes. In most places in Europe, the tax (VAT) is ~17%, in Belgium it is 21%. With that higher tax also comes more services, and government funded things that usually are not funded (by that I mean, are not govenment funded in the USA). And, I belive that in the US prices are advertized without taxes, in europe a price is what you pay for it, and you don't have to start doing the math on the tax!


RE: Waaauw
By Sahrin on 4/3/2007 10:35:34 AM , Rating: 2
In the US, sales tax is usually between 0 and 8.5%. A far cry from the 21% VAT in Belgium. There's a reason it's not advertised - it's because 8 cents on the dollar is not really signficant, whereas a quarter on the dollar is.


RE: Waaauw
By DocDraken on 4/3/2007 9:14:27 AM , Rating: 2
That's because of sales tax and other duties. NOT the extra warranty.


RE: Waaauw
By BZDTemp on 4/3/2007 9:30:38 AM , Rating: 2
It's not that bad except we are getting abuse with regards to consoles. Also wages are higher for most people so that sort of helps.

Anyway what is with all the attacking going on. I thought my initial post would have prompted posts like "we should have also" or something and instead I find having to defend my self for living in the EU.


RE: Waaauw
By dcpizzle on 4/3/2007 11:27:01 AM , Rating: 3
you're not gonna find a lot of love for the govt regulating everything on this side of the atlantic, especially the economy (like mandated warranties). we prefer to not have those 'protections' and keep a lot more of our money.


RE: Waaauw
By Samus on 4/3/2007 1:50:15 PM , Rating: 2
The healthcare and women are free, thats all I need.


RE: Waaauw
By OxBow on 4/3/2007 9:28:48 AM , Rating: 2
While the warantee's they require are better, it's the building codes I like. 200 year standard in Germany. That rocks. Of course, it means everything they build is as heavy as a rock, but none the less.


RE: Waaauw
By Zandros on 4/3/2007 9:34:07 AM , Rating: 2
I'm not sure how it works in the US, but the two year period is not equal to our warranties.

In practice, there is no warranty required by law, but praxis is at least one year.

In addition, in the first six months after purchase, if the products break down, it's up to the manufacturer to prove it wasn't defective from assembly. After those six months up to two or three years, it's up to the customer to prove that the item was defective from assembly. None of this applies to businesses, just private consumers.

At least according to Swedish laws.


Mercer biased?
Yeah...Silicone "Enhancements"
By Sahrin on 4/3/2007 1:32:50 PM , Rating: 2
Maybe it's some latent April Fool's Day cheese, but I wanted to see a picture of the 360 with a brassiere and a new set of DD's under warranty from MS.




I'm going through this same thing
By Sharky974 on 4/26/2007 6:17:28 AM , Rating: 2
The thing is it really drives home what a great console the 360 is, as I really miss it.

But yeah, I sprung $60 or whatever it is for the MS extended warranty. Mine doesn't run out until like August 2008 so I feel pretty secure. At some point the core price will fall so low it's less of an issue.

Also, I'm not sure but mine might fall under some sort of forever warranty, as it was a launch unit, and at one point MS pledged to repair all of those for free, although I'm not sure if that means "forever" or what.




cool
By michal1980 on 4/3/07, Rating: -1
Red Circle of Death?
By mars777 on 4/3/07, Rating: -1
RE: Red Circle of Death?
By dallasskins on 4/4/2007 1:54:37 AM , Rating: 2
Okay, let me comment on the psychic torment of the red circle of death. I had a model with the 3 month warranty that got the circle of death in the fifth month. I had to ship it back and the repair bill was 139 US. That was several months ago. I never complained to Microsoft but I was miffed. The story has a happy ending though. Today in my mailbox I had a check for the full $139. I was just out shipping, which honestly wasn't that much. I haven't heard this anywhere else. So I thought I would make it public. Not sure why this happened, maybe fear of a class action suit.


"Death Is Very Likely The Single Best Invention Of Life" -- Steve Jobs

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