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Print 136 comment(s) - last by SiliconAddict.. on Jul 8 at 10:12 PM


What does the iPhone and vampires have in common? Both apparently can be killed by sunlight. Apple says that the following warning can occur when its phone gets exposed to sunlight.  (Source: Apple)
Apple finally responds to reports about its heat issues

Apple has been having plenty of headaches lately with its MacBook Pro displays failing and experiencing distortion.  Worse yet is the iPhone 3G S's quality problems, which include reported overheating and signal issues.  

The overheating was first noted in Apple support forums.  Soon, though, writers at several tech publications -- PC WorldWired, Le Journal Du Geek and The Telegraph -- began to notice the problems on their own phones.  The Le Journal Du Geek writer posted pictures of a white phone and noticed that the overheating was so severe that it colorized the plastic.  The heat tended to turn the case pink or brown.

Now, Apple has at last issued a response and it is assigning the blame for the problem on its users' behavior, sunlight, and on the seasons.  Apple says that leaving the device in a car on a hot day is one possible culprit causing its phone to overheat.  Apparently, like a vampire the phone is no friend of the sun --  Apple states that "leaving it in direct sunlight for extended amounts of time" may cause it to overheat.

Apple lists the use of "GPS tracking in a car on a sunny day or listening to music while in direct sunlight" as two particularly dangerous operations.

According to Apple the following problems are the result of the iPhone's overheating:

  • The device stops charging
  • Display dims
  • Weak cellular signal
  • Temperature warning screen appears with the message "iPhone needs to cool down before you can use it" (see image below)

Apple says that the iPhone is only meant to operate at temperatures between 0º and 35º C (32º to 95º F) and be stored at temperatures between -20º and 45º C (-4º to 113º F).  Unfortunately, this is much lower than the temperatures experienced in much of the American South and Southwest.

Based on Apple's stance it seems there's no immediate solution for iPhone owners.  Apple seems unwilling to agree that its hardware needs revision to deal with the problem, instead assigning the blame elsewhere -- the sun, heat, and summer weather.  And that means as summer temperatures heat up, users are left to prepare for the worst -- their phones beginning to fail.



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Really?
By MrPeabody on 7/2/2009 10:25:15 AM , Rating: 5
Just like a vampire?

(ahem)

That sucks.




RE: Really?
By Hypernova on 7/2/2009 10:38:35 AM , Rating: 5
iVamp?


RE: Really?
By MrBlastman on 7/2/2009 10:43:22 AM , Rating: 5
The iSun is the iVamps worst enemy. Watch out though, iGarlic is just around the corner and the iWolves are just waiting on pounce on them at any moment.

I suppose we should call apple fans iFans™, genetically modified for Apple implantability? Oh wait, that would make the iDrones...

Hmm, the possibilities are endless.


RE: Really?
By Proxes on 7/2/2009 11:05:14 AM , Rating: 4
iSuck


RE: Really?
By diego10arg on 7/2/2009 11:14:50 AM , Rating: 5
You suck? or just the phone?


RE: Really?
By koenshaku on 7/2/2009 11:16:28 AM , Rating: 3
lmao thank the maker they were sold out last week, I would have felt like an ass if I got a warning message that my phone needed to cool down while I was using it for directions with a 2 year contract sheesh!


RE: Really?
By Omega215D on 7/2/2009 11:50:04 AM , Rating: 5
I vant to suck you're wallet. Ahh!! sunlight!!!

long horizontal white line, then a fades to a white dot and piff....


RE: Really?
By 67STANG on 7/2/2009 12:16:11 PM , Rating: 5
Not really anything new. Steve Jobs has been preying on humans 1976.

The phone should probably come with some sort of a coolant, really. I'm thinking kool-aid?


RE: Really?
By MrBlastman on 7/2/2009 1:20:56 PM , Rating: 5
They serve the kool-aid in the apple store shortly before people make their purchase...


RE: Really?
By Spuke on 7/2/2009 6:40:42 PM , Rating: 1
quote:
They serve the kool-aid in the apple store shortly before people make their purchase...
LMAO!!!!! That was awesome!!!


RE: Really?
By cheetah2k on 7/5/2009 5:50:03 PM , Rating: 2
Its any wonder Apple didnt install a temp shut down alarm setting at 34 degrees...

I could imagine a bright flashing screen coming up and then the following phrase....

"Your iphone temp is reaching critical mass.. One more degree and your fuked"


RE: Really?
By chagrinnin on 7/5/2009 11:27:45 PM , Rating: 1
Main Entry:(2) fuke
Function:transitive verb
Inflected Form(s):fuked; fuk·ing; fuclear
Date:1967
1 : to attack or destroy with or as if with fuclear bombs
2 : fuclear meltdowns occur to iphones left in the sun
3 : often mispronounced "fu-ku-lar"


RE: Really?
By bribud on 7/2/2009 1:02:06 PM , Rating: 4
iSuckYourPower


RE: Really?
By xphile on 7/3/2009 4:00:06 AM , Rating: 2
iThink he refers to the official Apple support terminology for the method users are being advised to implement to cool their phones down...


RE: Really?
By The0ne on 7/2/2009 10:39:22 AM , Rating: 5
The last paragraph, that has to be a classic. Apple releases a product that may not be use in some area of the country and yet they tell everyone having issues to deal with it because it's not their fault. Such a nice company.

I like their designs but this over-heat is a epic fail in my view, from the whole design, QA, Test point of view :)


RE: Really?
By JasonMick (blog) on 7/2/2009 11:20:38 AM , Rating: 4
Yea I found that particularly ironic, considering I worked IT at a truck plant for a couple summers and did some QA work on the job. I can only imagine the h*ll that would be raised if the company in question decided their vehicles could only operate up to 95 deg. F and left their customers to deal with the mess.

I know Apple has had its past issues, but I expected more silence or some sort of firmware update to try to fix the problem. I'm pretty shocked and appalled by their response and approach, from a QA perspective.

"It just works" eh?


RE: Really?
By Donovan on 7/2/2009 11:34:14 AM , Rating: 5
quote:
"It works...just"

Fixed.


RE: Really?
By ice456789 on 7/2/2009 1:29:50 PM , Rating: 5
What a bunch of baloney. I'm standing outside in 97 degree heat typing this on my iPhone with no problems. No heat warnings or random shutdowns. In fact, the phone is working so well that I coul


RE: Really?
By fotoguy on 7/2/2009 1:55:49 PM , Rating: 2
Hmm, he seemed to get cut off mid sentence, I wonder if his iPhone failed? :)


RE: Really?
By Omnia on 7/2/2009 2:17:34 PM , Rating: 1
LOL very funny and practical joke hahaha


RE: Really?
By tigz1218 on 7/5/2009 4:55:45 PM , Rating: 2
Please give this is a 6...i was laughing so hard when i read this.


RE: Really?
By Alexvrb on 7/3/2009 8:18:12 PM , Rating: 1
quote:
"It works... kinda."


Fixed the fix.


RE: Really?
By Souka on 7/2/2009 11:32:01 AM , Rating: 5
time for Apple to have some small print on their saying, *it just works

* - except in conditions over 95F...like when in your pocket, on a nice day, below 35deg lattitude mark, when you talk on it (your ear and breath will cause it to overheat)...

Pretty sad the 3GS has been out for what...2 weeks? and it's already yellowing because of sun exposure? ghad...and a 2yr contract, 1yr warranty...ouch.. Apple users screwed again, but doesn't matter.

It's like an abusive parent(Apple)...the kid (consumers) still loves dad (will continue to buy their products).


RE: Really?
By Yawgm0th on 7/2/2009 1:26:26 PM , Rating: 2
quote:
* - except in conditions over 95F...like when in your pocket, on a nice day, below 35deg lattitude mark, when you talk on it (your ear and breath will cause it to overheat)...
I'm at closer to 55º latitude, and there were a few days last month where my pocket would have brought it over 95º.


RE: Really?
By DopeFishhh on 7/5/2009 1:19:36 AM , Rating: 2
The thing that confuses me most is that there are some locations around the world that can easily get above 35c regularly, like in Australia. The heatwave that caused the black Saturday bushfire in Melbourne lasted a week and most days were above 35c.

Furthermore those temperatures can be easily reached in bush fire areas heatwave or not, imagine trying to call the authorities to ask for information or to report a fire that's started only to have your iPhone whinge that its too hot.


RE: Really?
By Omega215D on 7/2/2009 11:01:20 AM , Rating: 2
The new iSuck. For those who really don't know they suck


RE: Really?
By AlexWade on 7/2/2009 12:12:42 PM , Rating: 3
Well, considering you must get the latest one every year, it does bleed you dry.


RE: Really?
By Jeffk464 on 7/2/2009 7:21:32 PM , Rating: 3
Its not my fault, the sun was in my eye.


RE: Really?
By cmontyburns on 7/4/2009 10:18:38 AM , Rating: 2
pretty sure all vampires the world over resent that comment. at this rate, time can actually come when vampires will do more work during the daytime than these "phones".

adding iBlame after your wallet iBleeds... somebody needs to be given a vacation to some eerie countryside somewhere in romania.


RE: Really?
By SavagePotato on 7/4/2009 2:46:47 PM , Rating: 3
Well you see it's symbolism.

Just as apple sucks the lifeblood out of their customers wallets by seducing them and bleeding them dry, the iphone is allergic to sunlight.


By Bateluer on 7/2/2009 10:29:07 AM , Rating: 3
Apple's quality has slid. Ironically, all of these overheating issues aren't difficult to fix and wouldn't affect the price tag of the final product because it's price has already been inflated.




By The0ne on 7/2/2009 10:35:07 AM , Rating: 2
This article cracked me up. I guess there are so many cases now they can't deny the claims. This is good news of course. The bad news is that their testing/quality didn't do their job and thus you have some crappy phones. Here's the basic routine to get your electronic products release (add more if you want),

1. FCC, EMC
2. Vibration/shock/temperature
3. Drop/Shipping test, if not included with #2
4. and your basic beta test :)

It seems they might have skimped on #2


By MrBlastman on 7/2/2009 10:47:53 AM , Rating: 3
I can attest to the American Southeast exceeding the recommended operating spec range. I wonder though if iEmployees are informing their customers of this "limitation" at purchase, especially in my area. Somehow I doubt they are.

It is impossible during the summer months, especially July and August, to maintain within safe operating spec througout the whole season. 95 degrees is the low end of the high for an average day here. It easily gets to be between 97 - 99 degrees on a daily basis, and our heat index is routinely 100 - 105 degrees.

That is a pretty lousy design for a mobile device having such a low ceiling for heat tolerance.

Thankfully I don't have to care - as I won't buy an iPhone to begin with. Thanks Apple for giving me more justification for my purchase avoidance!


By Bateluer on 7/2/2009 12:11:01 PM , Rating: 2
Heh, the high today for Phoenix is 108, with a much higher heat index. We're over 95 for 8 months out of the year, so I guess Phoenix residents can't use their iPhones.


By Sazar on 7/2/2009 1:48:21 PM , Rating: 2
Austin, Texas has had a heat-index of about 100-110 pretty much the whole of the last half of June. My 3G definitely gets warm but it is in an AC environment much of the day. If I do go out to the lake or live music or something, I don't use it much but I have never seen a heat-related error message before.

I wouldn't be a very happy camper if I did see one, considering summer temperatures average above 95F.


By ClownPuncher on 7/2/2009 1:56:40 PM , Rating: 3
In that heat, I would be too tired to call anyone anyway.


By superflex on 7/2/2009 2:12:02 PM , Rating: 5
But it's a dry heat.


By Boze on 7/2/2009 9:31:02 PM , Rating: 2
Knock it off Hudson!


By SpaceJumper on 7/2/2009 11:40:17 AM , Rating: 5
I agree 100%. iPhone is not design for use in the tropical climate. It would be fine at the North pole.
Apple can fix it by slapping on the back a 2 inches thick finned heatsink, that will fix the problem.
The problem is Apples' shoddy electrical-thermal engineering.


By donxvi on 7/2/2009 12:08:50 PM , Rating: 3
Actually, note that the lower limit of the operating temperature is only freezing and storage temp only goes down to -20C, -4F.

Looks like it would freeze up in a Canadian/Alaskan winter ! But it should be great at the north pole in summer...


By MonkeyPaw on 7/2/2009 1:57:23 PM , Rating: 2
Yeah, Apple makes their products so cool looking that they forget to actually allow for the limitations of the components inside. Frank Lloyd Wright did similar things in the world of architecture--his buildings are aesthetically pleasing, but many of the construction materials he used are at or near their design limits. As a consequence, many of his buildings are falling apart. Apple does the same thing, only with thermal specs--it's not like iPhones are the only Apple products suffering from heat-stoke. At least it takes high temps to make the iPhone 3GS pass out--some of the Mac line manages to do it in climate-controlled environments!


By FaaR on 7/4/2009 1:14:04 AM , Rating: 1
My sneaking suspicion is you haven't the faintest clue as to the quality of Apple's electrical-thermal engineering, nor do you have any formal training in that field.

No, it sounds like you simply are another kiddie riding the jump-down-Apple's-throat bandwagon that does the rounds every time an article appears about some Apple gadget having issues...

Surprise for you and all the other whiners in this thread: no electronic device particulary likes high temperatures. News to you? Shouldn't be, it doesn't apply (no pun intended) only to Apple gadgets. And surprise number two: all makers of consumer electronics experience bad/failed devices, particulary with new models. What's there to talk about?

If you actually OWN a 3Ds - doesn't seem likely, considering your low opinion of its maker - and have issues with yellowing casing and whatnot, you can be comfortably assured by the fact you have a warranty on your new device.

And in the future, keep the phone in your pocket where it's comparatively cooler than out in the sun, and speak through it using a headset. You'd look like a right eejit anyway holding up a giant iPhone to your ear...


By SavagePotato on 7/4/2009 2:52:15 PM , Rating: 1
It's a good thing there are people like you that are so strongly in denial to purchase apples shit and keep them going.


By aj28 on 7/6/2009 2:07:11 AM , Rating: 2
In denial? He made a valid point. Hell, you didn't even manage valid grammar!


By dark matter on 7/4/2009 3:52:20 PM , Rating: 2
Dude, you know when they give you temps in the weather forcast it is the temps in the shade. So if you a sign on the weather map that says 36, that means your pocket will also be 36.

What an idiot you are.


By deltadeltadelta on 7/7/2009 12:20:56 PM , Rating: 2
No, I think all these folks "riding the jump-down-Apple's-throat bandwagon" are just tired of seeing Apple lauded for developing flawless products that never break. They are the ones who claim "it just works." I realize it is just advertising, but it misleads many consumers. This is part of Apple's growth spurt. They literally cannot have their cake (market share) and eat it too (avoid complaints). Law of large numbers or something.


By Jeffk464 on 7/2/2009 7:23:14 PM , Rating: 2
Apple probably doesn't want the expense of replacing all of the ones they have already sold.


By SiliconAddict on 7/8/2009 10:10:36 PM , Rating: 2
Apple has bad QA?!? I'm shocked I say shocked! This has never happened before! *rolls eyes*


haha blame it on the user... i love it
By otispunkmeyer on 7/2/2009 11:10:53 AM , Rating: 2
ill admit i am quite the apple fan, i have a mac book pro and lots of apple accessories to go with it. i have an ipod speaker dock thing and next im getting an ipod touch.

they do make some genuinely good products and their software solutions are also very good

but even i have to a bit critical of apples view that it seemingly can do no wrong.... blaming bad design on users behaviour? how bad is that

they need to take a leaf out of the auto industries book... those guys go the arctic to test whether their engines will start at -40 deg celcius, they go to the sweltering desert to see if the cooling systems and air handling systems (turbo/supercharging) continues to function acceptably, and they do all this even if the car will never set foot in the arctic again during its life time.

designing a phone that cant handle a bit of a sunny day isnt the users fault, thats the design teams. apple probably dont do any actual engineering on the their products... it'll be all product design and idustrial design people who dont have much of a clue when it comes to engineering.

on a side note... my MBP has had over £3000 in repairs since i got it... its only 2 years old. apple care sure paid for itself there!!!, but again shows how they seem to sacrifice good functional engineering for a bit of style. i reckon heat has been to blame for all my failures thus far.




RE: haha blame it on the user... i love it
By xDrift0rx on 7/2/2009 11:26:32 AM , Rating: 2
blame it on the heat, got cha feelin beat.
blame it on the user, make ya feel like a loser.
blame it on the a- a- a- a- a-pple
blame it on the a- a- a- a- a-pple

I think this is a classic case of form over function, or vice versa.

my dad works on a/c units on roof tops all day and he gets this temperature sign a few times a day with his 3G. it's a shame because his HTC 8525 and 8925 never had this problem..

i still cant decide if i should pick up a 3GS or not. the speed increase seems tremendous compared to the 3G and it would only cost me 100$ to upgrade..


By aj28 on 7/6/2009 2:29:34 AM , Rating: 2
quote:
my dad works on a/c units on roof tops all day and he gets this temperature sign a few times a day with his 3G. it's a shame because his HTC 8525 and 8925 never had this problem..


The iPhone is in no way meant to be an industrial design. That's what you buy a Nextel for. I really hope your dad isn't shocked by this type of behavior...


RE: haha blame it on the user... i love it
By themaster08 on 7/2/2009 12:11:34 PM , Rating: 2
quote:
i reckon heat has been to blame for all my failures thus far.

But according to Pirks, the MacBook's cooling is superior because it has no bottom vents!


RE: haha blame it on the user... i love it
By otispunkmeyer on 7/2/2009 12:44:22 PM , Rating: 2
well true, the bottom vents generally hoover all the dust of your desk and render the cooling useless anyway but to be honest i wouldnt say apples solution is anything special

its just two heat pipes tapped off at each end with a small copper heat sink with a small 40mm blower for each one.

its definately compact and quite elegant as it cools all 3 chips at once with one piece of equipment. but really its not as impressive as it sounds as a not inconsiderable amount of heat is simply sunk into the chassis which acts just like a large 15.4 inch finless heat sink.

this thing can get too hot to handle at times, especially now in the warm weather. something my girlfriends HP copes just fine with (once i'd air blasted 3 years worth of crap off the heatsinks)


RE: haha blame it on the user... i love it
By themaster08 on 7/2/2009 1:18:34 PM , Rating: 2
quote:
well true, the bottom vents generally hoover all the dust of your desk and render the cooling useless anyway but to be honest i wouldnt say apples solution is anything special

Bottom vents do aid in the cooling of a notebook, dependant upon the surface the notebook is placed. If you place your notebook on a hard, flat surface such as a desk, the bottom vents will help somewhat.

Obviously they can get clogged with dust, but that's the case for any of the vents regardless of their position. That's not to say they are useless.


RE: haha blame it on the user... i love it
By Jeffk464 on 7/2/2009 7:27:59 PM , Rating: 2
I was wondering about if you place it on something like carpet. Will the laptop suck air through gaps in the keyboard, or do they just overheat? I have noticed when I do this the heatsink area on my laptop gets pretty damn warm, but it has yet to cause my system to lock up.


By aj28 on 7/6/2009 2:56:45 AM , Rating: 2
Most notebooks, including those with lower intake vents, are designed with vents on both the side and rear, meaning that if the bottom is blocked it will intake air from one and exhaust out the other, the order of which is determined by the orientation of the fan blades.


RE: haha blame it on the user... i love it
By sprockkets on 7/2/2009 3:02:41 PM , Rating: 2
The alternative is having your keyboard get clogged with dust. I can't wait to see how a macbook keyboard looks in 1 year.

Haven't you seen those retarded Dell Optiplexes from 4 years ago? They have no intake vents whatsoever (more like an Apple engineered that POS). It takes the air in from the back, and whatever it could get from the optical drive and floppy, which both clogged up with dirt.


By aj28 on 7/6/2009 2:52:09 AM , Rating: 2
quote:
The alternative is having your keyboard get clogged with dust. I can't wait to see how a macbook keyboard looks in 1 year.


Much like the majority of PC keyboards, it's really nothing special. The keyboard is sealed on the bottom and thus dust, dirt, and pubic hair only get in from the top.

quote:
Haven't you seen those retarded Dell Optiplexes from 4 years ago? They have no intake vents whatsoever (more like an Apple engineered that POS). It takes the air in from the back, and whatever it could get from the optical drive and floppy, which both clogged up with dirt.


Ironically, as you stated, not engineered by Apple. Bad engineers work for good companies all the time, and I include both Dell and Apple in that group.


By aj28 on 7/6/2009 2:46:03 AM , Rating: 2
quote:
designing a phone that cant handle a bit of a sunny day isnt the users fault, thats the design teams.


A bit of a sunny day isn't what we're talking about here. Since when was heat an element everything is supposed to be entirely immune to? Most electronics, for example, aren't waterproof. Even those that are can only claim to be so at certain depths or under certain conditions. So why is it expected that you can leave your phone on the dash of a hot car without the A/C on while it's actively running power-consuming tasks like GPS?

quote:
on a side note... my MBP has had over £3000 in repairs since i got it... its only 2 years old. apple care sure paid for itself there!!!, but again shows how they seem to sacrifice good functional engineering for a bit of style. i reckon heat has been to blame for all my failures thus far.


For £3000 you could rebuild an MBP two or three times. I would be interested to know how close that figure is to the actual cost of repair, how much of that was labor, what parts were replaced, and whether they were replaced with new or refurbished parts.

The MBP I'm typing this post on has had £0 in repairs since I got it two years ago.

(Note: If all of those repairs were on your system board, I can take a pretty well-educated guess at the reason for the repeat failures. The nVidia graphics chip was defective from the factory, which is an industry-wide failure affecting Dell, HP, and a number of other brands of PC notebooks. The current fix among parts suppliers refurbishing these boards is to use an epoxy solution to affix the chip more securely to the board and ensure the package connection is not broken under conditions of excessive heat. Unfortunately this is a very poor solution and doesn't last long, particularly if the user is not careful to apply newly released BIOS/EFI firmware updates which introduce new, more effective fan speed algorithms to ensure reduced temperatures and prevent future failures.)


so what?
By Screwballl on 7/2/2009 10:56:58 AM , Rating: 2
My phone does it too... if it is left in the hot sun or hot vehicle for more than an hour or two it overheats and displays "temperature sensor detects excessive temperatures. remove battery and let device cool down."

I have an LG Chocolate phone from Verizon...

This is also why I am not dumb enough to leave my phone (or any other electronic device) in the heat or direct sunlight.

This is the typical user 1D10T error code. Only education can fix it.




RE: so what?
By The0ne on 7/2/2009 11:05:36 AM , Rating: 5
I know you really believe this but I can tell you from a design/test point of view it's not. Chips and components are selected for the operating range and in most cases exceed them. During the temperature chamber test temperatures are taken above the operating range to determine where you're product is at. You seriously cannot expect to sell a product, like the iphone, domestically without considering the temperatures of all states...ALL. This is a requirement.

Not having this requirement means the company is being lazy, being cheap and/or trying to rip consumers off. And for Apple to deny and claim that it's the sunlight (environmental factors) is even more ridiculous.

It's not the user this time, it's the product that has a defect.


RE: so what?
By Omega215D on 7/2/2009 11:09:20 AM , Rating: 2
But remember that Li-Ion and Li-Poly shouldn't be directly in a source of heat not just chips and boards.

Just like the time I left the classic GameBoy out in the car during summer and the batteries exploded (popped).

I am in no way defending Apple, it's just this sort of thing is printed in manuals of electronics.


RE: so what?
By smackababy on 7/2/2009 11:16:00 AM , Rating: 4
The problem isn't people leaving it in a hot car. It is people using it in everyday summer temperatures in states in the Southern part of the US. Typical Apple to blaim something other than themselves.


RE: so what?
By aj28 on 7/6/09, Rating: 0
RE: so what?
By The0ne on 7/2/2009 11:28:22 AM , Rating: 2
I understand that but the temperature chamber test raises the overall temperature of the product, not the just chips. For example we take our POS (point of sale) terminals to 150 while our operating range goes to 120. 120 is where we start seeing failures from our CPU from time to time. 95 is kinda pathetic in comparison and that's not to say our product isn't hot at 95 as we have a stepper motor :)

If this is one off cases then I be fine but it "appears" to be more.


RE: so what?
By aj28 on 7/6/2009 2:24:52 AM , Rating: 2
POS terminals are much larger devices than iPhones, and hilariously enough, generally more sluggish in their operation. Point being, faster device, smaller space, lower tolerance for increased temperatures. What's your point?


RE: so what?
By Screwballl on 7/2/09, Rating: 0
Its all their fault!
By MrPerez on 7/2/2009 1:38:54 PM , Rating: 2
Its not Apples fault, its the Consumer that buys their iCrap products and then get on chat boards or comment sections of Apple news stories to "Brag" about how good Apple is, well reality just struck AGAIN, they arent that good, they never where.

So i am glad this is happening, and when Apple decides to release a new iPhone model with features that could have easily been added with a simple firmware update for FREE, expect it to be more of the same. I can see it now "iPhone 3G X, having touchscreen issues, dropped calls, heating issues"

Apples response:

This is NOT a iPhone problem it is a user problems please avoid the following:

Touchscreen:
* Avoid doritos
* Keep fingures at room tempature
* Do not put hands in pockets
* Do not pick your noses
* Use Apple iWash to clean your hands its just $29.99


Dropped Calls:
* Dont move when you make a call
* Use your right hand to hold the phone, left hand might have fragments of metal that will conflict with the phone
* Buy the All New iPhone 3G LDC (Less Dropped Calls


Heating Issues:
* Dont have the phone near, the sun, car, kitchen, pocket, hands, face. Unless your in Antartica
* Buy the All New iPhone 3G 212 °F


Buy a Palm Pre, it does the same things as the iPhone, except Palm is loyal to its cosumers and lets them know of problems and blames it on facts, unlike Apple.




RE: Its all their fault!
By elmikethemike on 7/2/09, Rating: -1
RE: Its all their fault!
By MrPerez on 7/2/2009 8:08:49 PM , Rating: 2
I guess you got screwed by Apple and my post touched a sensitive spot, you deserve the hurt you feel my friend!

Dont take it out on me because you bought a crappy product.

Atleast Palm ADMITS the issue that does not blame YOU the consumer you moron!

I did say that Palm is the same as Apple,, both phones heat up and have problems but one blames you the other does not.


RE: Its all their fault!
By elmikethemike on 7/2/2009 9:12:22 PM , Rating: 2
Actually no, I'm not an AT&T customer and I don't own an iPhone. I'm on Verizon and own an LG Dare and amazingly, I know enough not to let my cell phone sit in a broiling hot car or in direct sunlight. Common sense. Something you lack.

Furthermore, the so-called response that DailyTech wrote about is nothing new. In fact that Apple Page linked in the article was posted by Apple months ago.

Read here, Moron.

http://www.macworld.com/article/141508/2009/07/3gs...


RE: Its all their fault!
By MrPerez on 7/2/2009 11:24:18 PM , Rating: 2
quote:
I know enough not to let my cell phone sit in a broiling hot car or in direct sunlight. Common sense. Something you lack.


Apparently not enough to know that in a hot summer day with a temp of 90+ the crappy phone would heat up and its not directly in the sun and it would fail, your such an idiot.

Stop replying and linking useless sites, Apple is a crappy company, your a bitter Apple fan boy get over it.


RE: Its all their fault!
By elmikethemike on 7/3/2009 9:56:54 AM , Rating: 2
If this were the case then, we'd have thousands and thousands of reports of people that live in desert and tropical climates complaining of their iphones overheating.

Yet amazingly, we don't. You are a total moron, sir. Incapable of even the slightest bit of reasoning skills.


RE: Its all their fault!
By MrPerez on 7/3/2009 5:16:10 PM , Rating: 1
We? Oh so your a Apple employee! I cant be much of a moron if i havent bought your shitty products lol

You speak of reasonsing skills when your on DT, saying that people like me make you sick because apparently you dont like to hear the truth.

Apple sucks, you suck, get over it already.


RE: Its all their fault!
By elmikethemike on 7/3/2009 6:27:55 PM , Rating: 2
Apple employee? Nice try but now you're just making a fool out of yourself. Anyone with half a brain would know that by "We" I meant us, as in those that visit DT.

And speaking of the truth, I posted two links for you that you fail to recognize. So you sir, Mr. Moron, are the one failing to realize the truth.

And that truth is 1.) Despite this article, Apple never made an official statement on the overheating issues and is by no means pointing the finger at the consumer (no where, absolutely no where, did Apple say this) and 2.) The so-called competition in the form of the Palm Pre is having it's own overheating issues.

Apple sucks because they're doing plain old better than their PC counterparts in personal media players, laptops, and phone sales. Yes, they suck.


lulz
By tritium4ever on 7/2/2009 10:55:40 AM , Rating: 5
Funny, the Palm Pre uses the same hardware and has no such issues. Looks like Apple users get screwed (again).




RE: lulz
By Omega215D on 7/2/2009 11:06:01 AM , Rating: 2
There's still the same warning about leaving it in direct sunlight. I think all electronics have this warning in the manual somewhere (even GPS units... at least mine did). The only thing is that only Apple's products seem to actually suffer greatly in such circumstances than other electronics manufacturers.


RE: lulz
By greylica on 7/2/2009 3:25:27 PM , Rating: 2
New product:

Ifans.
The IFans for Iphone...

And when you put you ear very near of the fans, then you can hear a whispering voice of the fans saying:

SSSSSXXXXXXXXXMMUUUUUGGGGGGGGGGGGGG !!!


RRoD?
By AkuPyro on 7/2/2009 11:48:41 AM , Rating: 3
You know if the IPhone had a RRoD app, it would be giving 3 flashing red lights right about now. Thought we had enough over heating issues with MS hardware...think Apple would have picked something up from their mistake...oh well.




RE: RRoD?
By MonkeyPaw on 7/2/2009 2:11:29 PM , Rating: 3
The difference is MS said "our fault" and fixed the problem for free (and at great expense). Apple said "your fault" and is doing nothing. Apple would much rather take that repair money and produce more false advertising.


RE: RRoD?
By aj28 on 7/6/2009 3:03:13 AM , Rating: 2
Failed to mention the part where the MS device failed permanently, whereas the Apple device saw it coming and warned you to take your phone out from under the broiler.


Classic Apple response...
By Iridium130m on 7/2/2009 10:30:44 AM , Rating: 5
the end user has defects, not the product.




RE: Classic Apple response...
By Proxes on 7/2/2009 11:06:51 AM , Rating: 2
Apple fanbois defective? So it isn't so.


This isn't a problem it's a feature.
By EasyC on 7/2/2009 12:11:33 PM , Rating: 2
Need a portable grill? There's an app for that.




RE: This isn't a problem it's a feature.
By AkuPyro on 7/2/2009 12:20:12 PM , Rating: 2
Geez; only if Billy Maze was still around. He would be able to market the iGrill iPhone app/function. XD


By EasyC on 7/2/2009 12:53:30 PM , Rating: 3
I don't think it would work. Apple would never throw in a 2nd one free....and especially not for 19.95 + S & H


Doesn't mean they won't fix the issue
By cabjf on 7/2/2009 10:30:54 AM , Rating: 2
So posting a common sense advisement on operating temperatures in their knowledge base means they won't address the issue? I don't even see where it mentions changing the color of the plastic. Oh, and this was last modified over a week ago (presumably to reference the 3GS in addition to the 3G). Way to read into it though.




RE: Doesn't mean they won't fix the issue
By Regs on 7/2/2009 10:41:19 AM , Rating: 2
My phone has heat detection and shuts down. Niffty.


By Iridium130m on 7/2/2009 10:52:41 AM , Rating: 2
I'd rather the phone have heat detection, and throttle back the processor speed and continue to function (although having it properly engineered in the first place would be even nicer)...

i understand its a faster chipset inside of it, so it probably produces more heat, but if I live in Phoenix or Vegas or someplace where the ambient, not direct sunlight temperature is above the operating range of the product, then something isn't right.


What a bunch of idiots
By icanhascpu on 7/2/09, Rating: 0
RE: What a bunch of idiots
By mindless1 on 7/2/2009 5:19:27 PM , Rating: 2
If this were a server, we could expect a certain climate requirement. A phone on the other hand obviously needs be able to function at all times, in all but the most severe temperatures... anywhere a human can expect to survive if they were continuously exposed to that climate.

Put simply, Apple did what they always do, make something slimmer and lower engineering margins without regard for the consequences, then spew nonsense until enough consumers get upset about it and it makes for popular news. The latter situation is not unique to Apple, but the former mostly is for products that are so overpriced versus the low end generic junk.


RE: What a bunch of idiots
By icanhascpu on 7/2/2009 7:07:30 PM , Rating: 2
I agree, what im getting at in my first post is that ALL smartphones made in the last few years will overheat. EVEN the expencive stuff, if left in the sun, while accessing data.

Yet Apple is berated for it, while even in the image of the article, Apple implemented a fail-safe to stop activity in such an event.

Honestly they CAN do better, but here is the thing: Dont leave you hightech stuff in the sun. This think is not a server with an AC running 24/7. Its a phone.

Also, how many of you people even own an iPhone? Do you even know what youre talking about not even owning one or are you gonna go tell your friends "I RED IT ON TEH INTERNET!"


RE: What a bunch of idiots
By aj28 on 7/6/2009 3:25:38 AM , Rating: 2
quote:
If this were a server, we could expect a certain climate requirement. A phone on the other hand obviously needs be able to function at all times, in all but the most severe temperatures... anywhere a human can expect to survive if they were continuously exposed to that climate.


Problem being, it isn't a phone, it's a smartphone, and what's more, it's the most powerful, graphically advanced smartphone currently on the market. You can't call it a "phone" and lump it in with the Nextel Brick designed for subzero operation in the rain. Do I agree with the design? No. But should consumers maybe start to look at those types of specifications before purchasing a product? Yes, or at least I think so. It's simple personal responsibility.


By pequin06 on 7/2/2009 10:52:56 AM , Rating: 5
Cap and Trade will fix the operating enviroment of the iPhone.

/sarcasm




South?
By Yawgm0th on 7/2/2009 1:20:33 PM , Rating: 3
quote:
Apple says that the iPhone is only meant to operate at temperatures between 0º and 35º C (32º to 95º F) and be stored at temperatures between -20º and 45º C (-4º to 113º F). Unfortunately, this is much lower than the temperatures experienced in much of the American South and Southwest.

At these temperatures, region barely comes into play. Is there any state but Alaska that doesn't ever experience high 90s temperatures? I'm honestly asking here. Here in Minnesota we regularly get summer temperatures in the high 90s, occasionally over 100º. I know people who have had the discoloration issue with the iPhone 3GS. This is not a regional issue; it's a serious product defect.

If I took this an iPhone 3GS into my car on a hot summer day it would easily exceed 95º. I can play music on my BlackBerry Bold or put my Tilt (HTC Kaiser 8925) underneath a blanket in the same environment and they won't even shut down.




RE: South?
By TSS on 7/3/2009 8:59:02 AM , Rating: 2
i wonder how warm the device gets inside your pocket. since the max operating temperature is 35C and your body runs at 37C. especially if your body's already having problems getting rid of it's heat in the climate.

that's actually funny i've never met a piece of electronics that'll shut down before the temperature of my own body is reached. i'm more used to GPU's running at double my own temperature i suppose.


remember
By pityme on 7/2/2009 11:26:53 AM , Rating: 2
Remember the cave Luke. Remember the cave.




RE: remember
By bribud on 7/2/2009 1:03:23 PM , Rating: 2
But I've learned so much since then!!


lol
By yacoub on 7/2/2009 12:21:05 PM , Rating: 2
This completely fails to acknowledge or address the OS 3.0 overheating issues that users of ALL generations of iPhones and iPod touches are experiencing.

In my case, my launch-day first-gen Touch got very hot just while it was plugged into the USB connection to my PC and charging.
This happened one day after upgrading to OS 3.0.
It has never done that before. Ever.
OS 3.0 apparently likes to overheat the device while it charges, especially if you also have it turned on and are using it (playing a game, for example).

Very strange behavior that Apple has yet to acknowledge.




RE: lol
By Suomynona on 7/2/2009 12:50:25 PM , Rating: 2
Exactly. They're totally shifting the conversation from being about the fact that their products are producing excessive amounts of heat all by themselves to being about when and where they can be safely used. It's not about whether you can use your iPhone in any given extreme situation, it's about whether normal usage is causing it to overheat.


Below body temp
By toyotabedzrock on 7/2/2009 3:49:21 PM , Rating: 2
I guess iphone users are not allowed to put there phones into there pockets or hold the phone, since normal body temp is 98.6F.




RE: Below body temp
By aj28 on 7/6/2009 3:17:14 AM , Rating: 2
No, all it means is you oughtn't eat and/or digest your iPhone because the number you quoted is your internal body temperature. GG being about the tenth person to try and play that card though.


iPhone made for cold blooded animals
By ira176 on 7/3/2009 2:57:23 AM , Rating: 2
on a cool cloudy day. It was engineered to fail when used by its targeted customer. Humans have an average body tempurature of 98.6 F which is 1.6 F higher than designed operating temp.




By ira176 on 7/3/2009 2:59:10 AM , Rating: 2
Yes, I know I can't add or subtract...you get the idea, right.


By The Imir of Groofunkistan on 7/2/2009 10:50:22 AM , Rating: 3
ooo ... Apple's on the ball, the first case where global warming has now affected a piece of hardware :) At least it's not poor design.




By Flahrydog on 7/2/2009 12:58:15 PM , Rating: 3
How can Apple worry about overheating when they are inventing copy and paste?

I mean, this phone 'lets you do some pretty incredible things'!

http://www.youtube.com/watch?v=UXKqg5bqqc8




The poor sheep...
By samoya22 on 7/2/2009 10:55:35 AM , Rating: 2
I (don't) feel bad for the people who dropped everything to herd themselves into their Apple stores to get the latest and greatest without pausing for a moment to consider that maybe they should wait a week or two to see if there were any deal-breaking issues with the product.

Once again, Faith trumps Reason. Let's hear it for their new iGod!




Apple
By aftlizard on 7/2/2009 10:58:12 AM , Rating: 2
Just better engineering*

*Except in locations where summer days get hotter than 95 Degrees Fahrenheit.




See
By Hyperion1400 on 7/2/2009 11:06:17 AM , Rating: 2
I told you Apple is soulless ;)




More Apple marketing
By KIAman on 7/2/2009 1:04:17 PM , Rating: 2
This is just a marketing pitch for their new product; Apple I-Coffin.

Description: Keep your IPhone cool and out of the sun with the new I-Coffin, designed to protect and cool your IPhone during the day while keeping your batteries charged.

MSRP: $99




It's a fashion statement.
By merc14 on 7/2/2009 1:08:33 PM , Rating: 2
Carrying an iPhone at the beach is a lot like a woman wearing those super tall high heels, "You gotta be willing to take a little pain if you want to look this good." she'll tell you. Course, with an iPhone you'll be smoking hot if you use the GPS at the beach.




Idummys
By Paulywogstew on 7/2/2009 1:50:59 PM , Rating: 2
I in no way shape or form feel sorry for people who buy apple products. Oh yeah and I'm hugging my G1 right now cuz you know what it doesn't overheat and it works with MMS oh yeah and it didn't cost me 500 bucks.




The Heat is on..
By Omnia on 7/2/2009 2:16:12 PM , Rating: 2
Oh so hot...I am in "heat"...




By Hakuryu on 7/2/2009 2:28:01 PM , Rating: 2
Toyota today says that Prius owners who have seen lower mileage should not drive their cars on slopes above a 3 degree grade. "The strain from driving up slopes can significantly drain battery life and should not be attempted".

LCD maker Samsung notifies users to not watch their TV's during primetime, because the huge drain on the electricity network could cause fluctuations in power and harm your TV.

Bra maker Maidenform warns customers to not jump up and down while wearing their bra. "Jumping can cause strain on our product, and leave you unsupported."

/end fake news




You guys don't get it
By IcePickFreak on 7/2/2009 2:39:47 PM , Rating: 2
This is the S version, signifying spring. If you want to use it in the summer, please wait for the release of the SU version. For the other half of the country who experiences an actual winter (You know, those 3+ months where it's below 32°F constantly) wait for the W version. Or wait for the iSeasons package this holiday which includes a phone for each season for the low price of $2,400.




Solar charger
By Asmordean on 7/2/2009 3:07:40 PM , Rating: 2
So using a solar charger on it is right out then?




This isn't an answer...
By matt321 on 7/2/2009 3:16:57 PM , Rating: 2
According to Macrumors.com the Apple article cited has been out before the the 3Gs was released and only recently updated to include the new model.

Let's hope this isn't Apple's official answer to a major issue....

Link: http://www.macrumors.com/2009/07/02/concerns-of-ip...




By skaaman on 7/2/2009 10:15:20 PM , Rating: 2
Stylishly designed to fit your 3Gs like a glove this handsome refreeze-able gel case comes in TWO popular colors, BLUE Blood and Candy Apple Red. It also doubles as a handy ice pack!

Where is Billy Mays when we need him... :(




I don't get it...
By thekdub on 7/3/2009 12:01:01 AM , Rating: 2
This... this doesn't make any sense. I'm so confused. I thought Apple products were supposed to "just work"? I- I don't even know what is real anymore!




By William Gaatjes on 7/3/2009 2:40:48 PM , Rating: 2
to protect the battery from overheating and protecting you from the battery while it overheats.

Maybe the temperature thresholds are chosen a little too conservative. But better be safe then sorry.

I am assuming afcourse lithium ion batteries are used in the iphone.

http://www.youtube.com/watch?v=jjAtBiTSsKY




Deny, deny, deny, ....
By overlandpark4me on 7/5/2009 12:33:19 AM , Rating: 2
blame the fan boys from other products, admit guilt. Repeat and rinse




By shortylickens on 7/5/2009 12:59:17 PM , Rating: 2
Would be kinda nice if Apple or Nokia or RIM made a rugged phone.




o rly?
By aj28 on 7/6/2009 3:06:38 AM , Rating: 2
Ice cream melts. Get over it.




Best product on the market.
By SiliconAddict on 7/8/2009 9:59:43 PM , Rating: 2
*coughs*bull$h!7*coughs*




Bad coding
By fsardis on 7/2/2009 11:06:04 AM , Rating: 2
According to Pirks, it is the Microsoft code that makes the CPU overheat on my MBP when i run Win 7 and so it must be something similar for the iPhone.

You heard it here first, the code produces heat. If it is Apple's blessed code the CPU will magically run cooler at 100%.




RE: Bad coding
By HaB1971 on 7/2/09, Rating: -1
By phazers on 7/2/2009 11:24:37 AM , Rating: 1
All this bad news for Apple, and yet their stock price nearly double what it was in January... Go figure. I guess Jobs back on the job with a new liver is more important than crummy quality control :)...




A few inaccuracies
By Devo2007 on 7/2/09, Rating: 0
C'mon Daily Tech
By elmikethemike on 7/2/09, Rating: -1
RE: C'mon Daily Tech
By croc on 7/2/2009 9:42:07 PM , Rating: 3
The article was clearly labeled as a blog... Reading comprehension issues?


RE: C'mon Daily Tech
By elmikethemike on 7/2/2009 9:52:24 PM , Rating: 1
The point is a blog like this is not worthy of being front page news on Daily Tech.

http://www.macworld.com/article/141508/2009/07/3gs...


RE: C'mon Daily Tech
By dark matter on 7/4/2009 4:11:14 PM , Rating: 1
I smell fried fanboi.


RE: C'mon Daily Tech
By aj28 on 7/6/2009 3:14:41 AM , Rating: 2
You did read his last little sentence there, right? I mean, you couldn't have missed it... The one at the end. Wait, what? You didn't? Oh. Shame for you there's no delete feature, because I smell fried dumbass.


RE: C'mon Daily Tech
By bfellow on 7/6/2009 10:36:52 AM , Rating: 1
Apparently iPhones are useless in Houston. Average temperature for the past 2 weeks was like 102 F.


RE: C'mon Daily Tech
By SiliconAddict on 7/8/2009 10:12:53 PM , Rating: 1
My G1 has been in the car for hours on the dash and is black. Works fine. If there is anyone who is full of crap is your average iTard defending a crap product.


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