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Customers voice concern over ThinkPad quality

The ThinkPad brand of notebooks has been long synonymous with quality and reliability. Developed in 1992 at IBM under the guidance of Arimasa Naitoh, the ThinkPad quickly established itself as one of the most trusted line of notebooks. Since the sale of IBM's PC division to Lenovo in 2005, many have voiced concerns about whether or not Lenovo could maintain the ThinkPad reputation established by IBM.

During a conference today, Arimasa Naitoh attempted to ease the fears of customers by saying "user concern is, because Lenovo is a Chinese company, they will [produce] cheap stuff and put the Lenovo logo on top of it. We will continue to develop the ThinkPad as we have been doing, so please don't worry; trust us."

Naitoh is presently VP of development for Lenovo's worldwide notebook division. Widely accepted as the "father of the ThinkPad", Naitoh said that customers need not fear that quality and reliability will be compromised. "Lenovo Corporation well understands the importance of keeping research people in other areas of the world, not just in China."

DailyTech recently reported that Lenovo received customer backlash for the change in appearance in ThinkPad notebooks. Lenovo had changed the LCD cover from the well known black-matte look to a silver titanium cover. The new look unfortunately did not go over well with many customers. Lenovo's CEO Bill Amelio admitted "We've had a lot of feedback. The CIOs (Chief Information Officers) that we deal with like to have this system the way it is, and by putting different colours or models in can create some angst."  Lenovo, for those interested, is partially owned by Chinese state-owned enterprises.




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