backtop


Print 20 comment(s) - last by smitty123.. on Nov 23 at 10:56 PM

LG says the data was never stored on its servers

LG has been in a bit of hot water lately after allegations surfaced that its Smart TVs were recording viewer data and passing it on to advertisers. The good news is that LG Smart TVs has an option in the settings menu that allows users to turn off the data feature.
 
The bad news, however, is that over the last few weeks, reports surfaced that the TVs were collecting and passing viewing data on even when the feature was turned off. LG maintains that the collection was an error and has said that it is working on a firmware update that will eliminate the issues.

 
"LG regrets any concerns these reports may have caused and will continue to strive to meet the expectations of all our customers and the public," said an LG representative.
 
The reports indicate the LG smart TVs were passing on information about the channels you watch and even the name of media files you stream on your network. The firmware update will disable the data transfer feature when the setting is turned off – as it should have originally.
 
LG also maintains that no personal information was with the viewing data and that none of the information captured was ever stored on its servers.

Source: CNET



Comments     Threshold


This article is over a month old, voting and posting comments is disabled

Too little, too late
By lagomorpha on 11/22/2013 10:24:18 AM , Rating: 2
Company already added to my permanent boycott list




RE: Too little, too late
By bug77 on 11/22/2013 10:31:05 AM , Rating: 5
I'm sure they're seriously considering closing shop because of that.


RE: Too little, too late
By lagomorpha on 11/22/2013 10:32:03 AM , Rating: 2
Article forgot to mention that the LG televisions were also scanning names of files on the local network and phoning home with them. Ars has an article on it but I can't post the link for some reason.


RE: Too little, too late
By ipay on 11/22/2013 10:46:56 AM , Rating: 1
\\media\p0rn\analdebutantesvol22.mkv


RE: Too little, too late
By Dr of crap on 11/22/2013 12:24:15 PM , Rating: 2
Wow, you I bit scared of ALL creatures great and small are you??


RE: Too little, too late
By JasonMick (blog) on 11/22/2013 3:55:20 PM , Rating: 2
quote:
Wow, you I bit scared of ALL creatures great and small are you??
Huh?

.... back to the story I get why people are upset about this (logging a list of your files and actions is pretty obtrusive), but why I don't get is why LG would do this in the first place. Google has obvious reason to track people... it makes money off advertising to them, which it can improve with tracking.

LG on the other hand can't really do very much with this data as far as I can tell. Seems kinda like HTC Carrier IQ thing... like a company thinking somehow it will improve service by obtrusive monitoring and not stepping back to see the forest for the trees until it's too late and it's been publicly embarrassed.


RE: Too little, too late
By Director12 on 11/22/2013 4:27:47 PM , Rating: 2
Do some searching on the 'TPP' and what could happen when (hopefully 'if')they get that nasty bit of legislation through. Then devices logging personal personal information starts to make sense.


RE: Too little, too late
By Director12 on 11/22/2013 4:28:27 PM , Rating: 2
Do some searching on the 'TPP' and what could happen when (hopefully 'if')they get that nasty bit of legislation through. Then devices logging personal information starts to make sense.


RE: Too little, too late
By ritualm on 11/22/2013 9:18:13 PM , Rating: 2
Why TPP when we already have one?

It's called the NSA.


RE: Too little, too late
By bug77 on 11/23/2013 5:27:06 AM , Rating: 2
quote:
LG on the other hand can't really do very much with this data as far as I can tell.


It can be used in a number of ways. From a harmless attempt to see which codec is most widely used, to help LG optimize their software, to the more nefarious selling of data to various marketers.
Also, I wouldn't be surprised of LG was merely the first one to get caught and every other manufacturer is actually doing the same thing.


RE: Too little, too late
By smitty123 on 11/23/2013 10:56:52 PM , Rating: 2
selling data to marketers is the most nefarious you can come up with ?

what about the government or terrorists ?

if they access the cameras on xbox and Tvs and cellphones, we're toast.


RE: Too little, too late
By hpglow on 11/22/2013 10:54:44 AM , Rating: 2
Go get yourself a nice CRT and a typewriter if you use technology your privacy is not gauranteed. As complex as a smart tv is there is no knowing if a partner hasn't hidden something like this in any TV set via any IC. In addition if you are going to stop buying from LG then you need to realize that many lesser brands use second rate LG parts that weren't good enough to meet their standards. I opened my older Visio 55" to replace a bad PSU and there were LG stickers all over the inside.


RE: Too little, too late
By Monkey's Uncle on 11/22/2013 11:01:25 AM , Rating: 1
Big brother now has access to every porn vid you have ever downloaded thanks to LG.

You better hope you don't have any vides of underage kids in those vids.


RE: Too little, too late
By mmatis on 11/23/2013 10:40:17 AM , Rating: 2
Well actually, if you are running Microsoft or Apple or Google or Facebook software on your computer, Big Brother already HAS access to those, regardless of whether or not you have any LG products. Furthermore, Big Brother can read your keystrokes, and can PUT files on your computer without your knowledge. So don't be surprised if they "find" kiddy porn that "you" have "downloaded". Or do you actually believe that FedPigs honor their oaths of office to the Constitution? If so, you might want to look up "testilying". Understand what it means, and how frequently "Law Enforcement" perform same while under oath. Enjoy!


RE: Too little, too late
By Nortel on 11/22/2013 11:12:35 AM , Rating: 2
quote:
The good news is that LG Smart TVs has an option in the settings menu that allows users to turn off the data feature.

It was proven this option does not change sending of user data to LG.


RE: Too little, too late
By fic2 on 11/22/2013 4:57:31 PM , Rating: 2
Next sentence, next paragraph.
quote:
The bad news, however, is that over the last few weeks, reports surfaced that the TVs were collecting and passing viewing data on even when the feature was turned off.


Uh huh
By anactoraaron on 11/22/2013 10:59:37 AM , Rating: 2
quote:
none of the information captured was ever stored on its servers.


Yeah but that information was stored somewhere since they shared that data with advertisers. They say this thinking that absolves them from any wrong-doing.

Sorry I can't think of any NSA joke to fit in here, it's too early for me...




Our Privacy is Dead.
By lawrance on 11/23/2013 1:39:15 PM , Rating: 2
I was pretty pissed when I read about this several days ago on another website. I then started reading the privacy policy with other smart TV manufactures and even called Vizio to inquire about there's. In a nutshell, they ALL say they will log every channel you watch, every commercial, and every time you turn on and off your TV! And if you want to "opt out" of their privacy policy, they will disable the "smart" features on your TV. So most companies don't offer an on / off switch, they simply force you to report data with their smart TV. Vizio even says they will report every device connected to your network!

What's worse, is if you have a DVR, you're already being tracked. Every show you record, watch and throw away is being tracked by every cable cable box from every major content provider. Every time you backtrack to see that boob scene again... it's cataloged. Remember when they let the cat out of the bag with Janet Jacksons planned "wardrobe malfunction"? They stated that was the most played scene by viewers in the history of television based on rewind / replay feature.

For those of you wondering where the value is in tracking this data... it's to resell back to the networks. This is like the Neilson Ratings on steroids. This data determines what TV shows are worth investing in and which ones get to axe. It also helps sell commercials. Once you register your TV for your warranty, the serial number will aid in whether a male or female is the likely viewer. Anyone ever checkoff an "age" box? That aids to more accurate data too. It's all about the dollar at the end of the day.

The main thing I'm pissed bout with the LG issue is that they were caught reading the files on the thumb drive and sending that data in. They were caught red handed with taking that data even after you "opt out" - I at first put LG on my "Do not buy" list, but after my research this week, all smart TV's are somewhat evil. The best thing to do is to find the trackback server info, and block it.

I am about to "cut the cable cord" but this won't help much either... I'll use Netflix and Hulu and Amazon Prime for the majority of my content, all of which is tracked with their respective companies. The only choice any of us have for true privacy is a dumb TV and and pair of rabbit ears. But what's the fun in that?




FIND NEW JOBS.....
By clarisayjn053 on 11/23/2013 4:50:02 PM , Rating: 2
if you need a job try this site JOBS61 (dot)COM. Dan does it at home and makes $17.92 hourly just sitting and typing stuff all day...No experience needed too




By smitty123 on 11/23/2013 10:55:14 PM , Rating: 2
ok so the data was recorded, but what about these new devices with cameras in front, xbox one, the tv's that allow skyping, cellphones always listening ?

idk about youguys but i'll just stick some electrical tape on the cameras and mics.

big brother is watching and he's a perv !




"This is about the Internet.  Everything on the Internet is encrypted. This is not a BlackBerry-only issue. If they can't deal with the Internet, they should shut it off." -- RIM co-CEO Michael Lazaridis











botimage
Copyright 2014 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki