Citibank ATMs in 7-Eleven stores across America were compromised by hackers
More consumers are beginning to use their debit cards in
places other than a bank ATM machine, with many grocery stores and department
outlets now accepting debit cards as a legitimate method of payment.
A recent breach involving the use of debit cards has been unveiled after
thousands of Citibank customers may have had their data compromised when they
used ATM machines located in 7-Eleven convenience stores.
It appears Citibank's systems were not directly compromised and 7-Eleven's
networks were the only ones affected. The network, which is Microsoft
Windows-based, can be more easily repaired and diagnosed remotely, but comes
with a security flaw that the hackers exploited.
The companies that operate the ATMs in 7-Eleven, Fiserv and Cardtronics, are working
closely with authorities in their investigation. But Fiserv said it is
not directly involved in the case and has not returned e-mails or phone calls
from journalists. Cardtronics also said that it uses encrypted pin pads
and triple data encryption to help protect user information.
The most frightening aspect is that the criminals were able to make off with
millions, effectively attacking the back-end computers that are responsible for
transactions. Until recently, however, using the four digit pin has been
the most reliable and closely guarded method to deal with banking in public
spaces, and banks must now deal with potential problems of hackers successfully
hacking back-end computer networks.
"PINs
were supposed be sacrosanct — what this shows is that PINs aren't always
encrypted like they're supposed to be," said Gartner security analyst
Avivah Litan. "The banks need much better fraud detection systems
and much better authentication."
To date, seven suspects have been arrested in the case, with more arrests
possible, police authorities said. Three people from the group have
already been charged and now facing charges ranging from conspiracy to fraud.
Citibank did not disclose how the hackers compromised the network, but did say
all affected customers have been notified of the security breach.
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