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Nexus 4  (Source: Google Play)
Google also offered to refund shipping charges for customers that do not receive their Nexus 4 in the 3-5 day time frame

Customers looking to pick up Google's Nexus 4 have had a rough time with the ordering and shipping process, but Google UK & Ireland has finally responded to the situation.

According to Google UK & Ireland Managing Director Dan Cobley, who addressed customers on his Google+ page (of course), the Nexus 4 shipping delays are largely due to issues with manufacturer LG and a lack of communication.

Cobley apologized for the inconvenience and offered to refund shipping charges for customers that do not receive their Nexus 4 in the 3-5 day time frame. More importantly, for those who bought Nexus 4s as Christmas presents, Cobley said orders with pre-Christmas shipping estimates will be fulfilled this week.

Here is Cobley's entire post:

Dear all

I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.

For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.

For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.

I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.

Sorry again.

Dan

The Nexus 4, which is Google's fourth Nexus-branded Android phone, was announced in October and released in November of this year. The device sold out in under an hour upon its initial release, and when the second batch was available, it was backordered by over one month in just one day.

The Nexus 4 features a 1.5GHz quad-core Snapdragon S4 Pro processor, 2GB of RAM, the 4.2 Jelly Bean (Android) operating system, 8GB/16GB storage options, a 1.3MP front-facing camera and 8MP rear-facing camera.

Customers can pick up an 8GB version for $299 and the 16GB model for $349.

Source: Android Central



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Biggest mistake? 10 allowed at once.
By quiksilvr on 12/17/2012 1:38:15 PM , Rating: 3
Go to eBay right now and see how many are available for over 500 dollars. Only allow ONE.




RE: Biggest mistake? 10 allowed at once.
By theapparition on 12/17/2012 2:03:04 PM , Rating: 2
I can't stand the scammers and ebay flippers. Call it capitalism if you must, but they're still jerks.


RE: Biggest mistake? 10 allowed at once.
By DBCooper71 on 12/17/2012 2:15:36 PM , Rating: 1
quote:
Call it capitalism if you must

It IS capitalism at its purest. That's what capitalism is about: gouging your competitors' eyes, firing the loyal employee of 20 years when he/she can no longer meet the efficiency standards set by the new management, lying to authorities and in fact everyone if that increases the value for your shareholders, etc., etc.
What? You thought capitalism was nice???
Some say the alternatives are even worse ...


RE: Biggest mistake? 10 allowed at once.
By NellyFromMA on 12/17/2012 4:15:05 PM , Rating: 1
Um, I don't think that's it at its PUREST. Maybe at it's most foolish.


By RufusM on 12/18/2012 11:34:40 AM , Rating: 2
This is not Capitalism at its purest or foolish. This is classic supply and demand in the market. All things being equal, goods will try to find an equilibrium of price to balance supply with demand by the means enabled in the market environment.

In this case, Google was selling the Nexus 4 at a lower cost than what it was worth to people. This low cost created a market to buy X phones at Google's price and re-sell at a higher price to buyers who feel that the Nexus 4 offers them value at whatever price they paid.

If Google wanted to limit the secondary market for these, they should have implemented more purchasing restrictions. Don't blame the buyers and sellers. They're doing what they should be doing. Blame Google if it makes you upset. They created the side market.

Keep in mind that the people selling them on Ebay are also taking a risk if they can't sell them for whatever prices they are asking.


By Flunk on 12/17/2012 5:19:15 PM , Rating: 3
Don't worry about it too much, a lot of them will lose out and be stuck with stock they can't move. It's honestly not a greatly profitable play. Buy one to two and you can move them over MSRP... maybe.

Try to make a business out of it and you'll be stuck with a bunch of stock you can't move that's quickly depreciating.


for those of you still waiting .........
By hoohoo51 on 12/17/2012 3:13:32 PM , Rating: 2
its well worth the wai, my gf got an S3 and the more i play with hers the more i love my nexus 4. its fast, bloat free and has a great radio.




RE: for those of you still waiting .........
By NellyFromMA on 12/17/2012 4:16:58 PM , Rating: 2
Idk man, no one at all is complaining about the S3, myself included. Maybe its not the hands down single most polished phone period, but in the Android camp it's the clear winner. Is there even a phone better? The Nex4 has plenty of issues and judging by the poor suplpy chain, expect many refurbs to pop up due to skimpy supplemental parts. On the flip side, you get what you pay for...


By kypd275 on 12/17/2012 4:49:59 PM , Rating: 2
you sure you want to stand by the "no one at all is complaining about the S3"? 'cause I'm pretty sure it wouldn't take me more than a second or two before I find plenty of people that has complaints.


RE: for those of you still waiting .........
By robinthakur on 12/18/2012 8:22:00 AM , Rating: 2
Lol, dream on, I have had a S3 since June and can't wait to dump it. Doing simple things is made difficult and Apps are of vastly inferior quality versus Apple in a great many cases. What decent games are there of the calibre of Infinity Blade to use the 4 Exynos cores? 1 or 2? None?

To illustrate the difficulty of operation, to put music playback controls on the lock screen is only accomplished by buying a lockscreen replacement app then buy the Poweramp app (both are paid apps) and configure each, versus an iPhone where you just double tap home. It took me months to work out that this could even be done. Controlling volume via a remote headset is not possible either which I just can't understand. Getting complex playlists of tracks onto the device, something so simple on iTunes in retrospect is almost impossible and the entire phone is locked and inoperable while you are copying music to it, sometimes for hours on end!

Build quality is a complete joke, with cheap and nasty plastic as everybody knows, and how you can defend the screen is beyond me: Pixelated, laggy with weirdly hued colours the only thing you can say is that it is big. I'm going straight back to iPhone when the next one comes out, Android still seems to be an unpolished work in progress for tinkerers and people that have never owned iPhones.

The new Google maps works better on it and is smoother/picks up your location quicker and is more reliable than on Google's own operating system. 50% of the time, the compass picks up the wrong direction on my G3 and it takes an indeterminate amount of time to pick up my location. Perhaps this is a Samsung issue rather than an Android issue, per se, but this has ben my experience.


By torpor on 12/22/2012 9:46:13 AM , Rating: 2
Maybe it's time you got over it.

Or maybe the 50 cents per post is worth it?

For example:
10/16/2012, you posted here that you had ALREADY dumped the Samsung for an iPhone5.

What happened, did you trade in your old Android for a new one despite your enduring love for Apple, or are you just a glorified spambot?


The biggest issue
By bug77 on 12/17/2012 3:21:54 PM , Rating: 2
The biggest issue is performance. Although similarly specced, this is up to 50% slower and gets worse battery life than Optimus G.




RE: The biggest issue
By thekdub on 12/17/2012 4:05:51 PM , Rating: 3
If that's the case, the Optimus G must be one helluva phone. Especially considering the hardware is almost exactly the same as the Nexus 4.

Sarcasm and snide remarks aside, my Nexus 4 is wicked fast and the battery life has been just fine under normal use. It takes everything I've thrown at it and asks for more. It's easily one of the most impressive mobile devices I've ever used. Don't believe everything the artificial benchmarks tell you, especially when they haven't been optimized for Android 4.2/4.2.1 yet.

The biggest issue with this phone is that Google, for all its might, is incredibly inept at selling hardware. The Nexus 4 launch was a fiasco from the moment they made it available for purchase. When the majority of your would-be launch day customers can't even access your store, and the majority of the ones who did access it get inexplicable shipping delays or worse (put on backorder, charged for multiple devices, no order confirmation whatsoever, etc.), you know you have a problem.

And the Nexus 4 isn't the first launch that they botched; I believe that early Nexus 7 buyers went through a similar ordeal. It's inexcusable that a company as large as Google can't handle a relatively niche product launch when Apple can launch new iPhone and iPad models all day with absolute minimum headache and delay.


RE: The biggest issue
By bug77 on 12/18/2012 4:54:55 AM , Rating: 2
RE: The biggest issue
By torpor on 12/18/2012 9:25:41 PM , Rating: 2
Typing this on my nice, new Optimus G.

Yes, it is a hell of a phone. My wife has the Galaxy 3, and I upgraded from the Galaxy Epic. The quad core burns through webpages and games. We both notice the speed difference. There's an "eco mode" to preserve the battery, but it's wholly unnecessary. With regular use, I recharge at night from 20% battery remaining. Screen is bright/sharp, signal is good for both cell and wifi.

My only complaint is the Swype knock-off on here...it's nowhere near as good as the real thing on the Galaxy line. (but still better than swiftkey imo) And, I wish it looked less like a #@"% iPhone.


By web2dot0 on 12/18/2012 10:25:23 AM , Rating: 2
If Apple had a similar problem, they'll be out in droves, ready to pounce.

What happen everyone? Cat caught your tongue?

What happen to your chest thumping "fair news coverage"?
What happen to "call it like you see them" ?

If you are truly unbiased, come out and speak up.
Man up and call it like you see it.

See, all you keyboard warriors are just that.

You can people's respect, come out and show yourselves.




By bug77 on 12/18/2012 10:38:39 AM , Rating: 2
I hate to break it to you, but problems with supply of _one_ device means nothing in the Android world (much less for a Nexus device, which isn't meant to sell millions in the first place). There are still many others to choose from.


By haukionkannel on 12/17/2012 5:28:43 PM , Rating: 2
You "can" buy Nexus 4 32 GB in Germany at 349€ but If you move 1 km to the Austria it will cost 599€ directly from LG.
Why Google has problems in getting products when LG is selling the same product at double cost to sellers that don't have google store in their country... gee... have to think one nano second more... They can sell it at "normal" price or at douple cost... witch one I am gonna take...

<sarcasm>
"Sorry Google, we have some delivery problems Don't contact us, we will call you when the situation gets better..."
</sarcasm>




English a second language
By Shadowself on 12/17/2012 3:38:32 PM , Rating: 1
I know several of the staff at DailyTech have an issue with understanding the finer subtleties of the English language, but ...
quote:
Cobley said orders with pre-Christmas shipping estimates will be fulfilled this week.
is not the same as
quote:
we anticipate processing your orders for fulfillment this week
It's not even close.

DT's statement says they will be fulfilled this week. The actual quote says that the orders will be processed this week. There is a huge difference between processing an order (i.e., shuffling the paperwork) and fulfilling it (shipping it to the customer).




Google really screwed this one up
By tayb on 12/17/12, Rating: 0
logistics...
By name99 on 12/17/12, Rating: -1
RE: logistics...
By Decom on 12/17/12, Rating: 0
RE: logistics...
By Shadowself on 12/17/2012 3:43:24 PM , Rating: 2
quote:
As we can see from the direct quote above from Google's Uk&Irl Chief, all orders that were promised before Xmas will be delivered before Xmas
No, that's not what he said. He said that they will be processed this week. There is no explicit statement that they will be delivered before Christmas.

However, this is absolutely true...
quote:
Either way, whatever way you slice it, while it might be great for profits and ecosystem lock-in in the long run, not being able to get the phone you want when released, from whatever company, is a serious pain in the ring and shines negatively on whatever company is having said delays.


RE: logistics...
By Decom on 12/17/2012 4:15:09 PM , Rating: 2
quote:
No, that's not what he said. He said that they will be processed this week. There is no explicit statement that they will be delivered before Christmas.


Yeah, your correct. Damn those sneaky Execs and there double-speak. Man you gotta read it through twice before it clicks.

Order fulfillment and Order Delivery are two totally different things.

Hopefully though, if the orders are fulfilled and dispatched this week (Which is what he's saying), there is a good chance of a percentage of customers getting them before Xmas. Not exactly everyone being satisfied, but hey at least there was some love with the shipping refund, however disappointed customers maybe.

I believe if you F**k Up you should acknowledge said F**k Up and your company will be better for it. People hate being lied to, deceived.
I don't really mind if it's delayed for whatever reason, but at least there is an acknowledgement of failure on some part from the company. Usually they just bury their heads in the sand and hope no one will notice/or that it will just go away.

Also, man would I loved to have been one of those early adopters, this device looks sweet. The original huha of it being significantly slower than the LG Optimus G seem to have been put to bed and this device looks like another classic unadulterated Nexus Experience.


RE: logistics...
By web2dot0 on 12/17/2012 4:44:22 PM , Rating: 1
Underestimating the demand IS a botched deployment. Unless you live in some sort of delusional world.

If you say that they produced as many as they possibility could, but still cannot meet demand knowing that the demand is good, then you have a point. But this is NOT THE CASE.

Stop being a google nut hugger. They botched the deployment and live with it.

Apple botched their deployment as well, but nowhere near as pathetic as google.

You can't even order online!!!! They don't even take backorder or rain-checks. It's CRAZY.

So you are telling me that a website refuse your customers to pay for your product is a good thing? I have never experienced that at Apple. The product might be sold out, but it's still available for ordering. That's how any decent company would do.

Just trying to keep it real.


RE: logistics...
By Decom on 12/17/2012 6:12:39 PM , Rating: 2
quote:
If you say that they produced as many as they possibility could, but still cannot meet demand knowing that the demand is good, then you have a point. But this is NOT THE CASE.


The details of whether Google producing as many as they could but still not meeting demand is UNKNOWN.
(No need for all the CAPS)
It's been observed that even Google's best estimates were way short, again.
It seems no matter what the latest must have Gadget is these days that gets launched, there always seems to be channel restrictions, whether it be iPhone, Nintendo Wii/Xbox 360 or a Nexus 4.

This is the way of the World at the moment, products are marketed and hyped and then when people go to purchase on release day there's a cock up of some sort and someone is always left empty handed.
I can't even think of the last device that got launched that did not have any shortage/back order or cock up.

quote:
Stop being a google nut hugger. They botched the deployment and live with it.


Funny, but I ain't no Googler, whatever phone on a platform at upgrade time deserves my cash will get it.
Besides, I already slated Google in the post along with Apple. Both companies dropped the ball, how far the ball was dropped is subjective.

quote:
Apple botched their deployment as well, but nowhere near as pathetic as google.


Considering the control restraints we're continuously told Apple has over it's Supply Chain, for them to make a pigs ear of their "Once a Year Phone Upgrade" is a hell of a lot more serious in my book don't you think ??

quote:
So you are telling me that a website refuse your customers to pay for your product is a good thing? I have never experienced that at Apple. The product might be sold out, but it's still available for ordering. That's how any decent company would do.


Cop on, what are you on about? Any company refusing your cash for their product for whatever reason is a serious screw up.
This is bad, however as witnessed by others it is not endemic of the situation, some countries can place orders, even if those orders are going on long back-order.

One of the points was also crediting Google for addressing the situation and at least offering some cash back on the shipping charges. Most Companies these days just give you the finger, the "you'll get it when you get it bullcrap"

However tainted this maybe, it still wont make up for Little Johnny not having had Santa deliver his Nexus 4 in time for the holidays.

There, see I kept it Real as well......


RE: logistics...
By name99 on 12/17/2012 6:48:07 PM , Rating: 2
You keep talking about the awful hash Apple has made of its iPhone5 launch, but the only evidence you provide for this is a (self-serving) claim by FoxConn that making the iPhone5 is hard.
It remains a fact that
(a) Apple will likely ship twice as many iPhone5s as iPhone4Ss --- as they expected.
(b) Apple price the iPhone not least to match their supply constrains, so that they maximize profit AND don't generate a tide of bad feelings from people who hoped they could buy but couldn't.

Compare with Google where there was clearly a major mismatch between demand and supply (ie terrible mispricing) AND where the issue was not just problems with shipping but problems with ordering. THAT is what we are talking about when we talk logistics --- getting wrong the details under your control. You may not be able to control the number of devices manufactured, but you can control
- the ordering system
- the price
- the rollout to different countries.


RE: logistics...
By web2dot0 on 12/18/2012 10:20:26 AM , Rating: 2
There's nothing in your reply that is "keeping it real". If you are going to make a case about me caplocking things, then at least you shouldn't be caplocking your own post.

Keeping it real.

-----

The ball dropping is known. Googe acknowledged it themselves. Do you real news? If you're gonna attack me, at least have fact on the table.

-----

There's not meeting demand and there's "holy crap, we didn't know that selling your devices below cost will result in massive shortage and angry customers".

Again, keeping it real.

-----

To your answer of "once a year phone upgrade" comment ... the answer is no. It's not serious because their supply chain is fine. One of the industry's best. If you can tel me with a straight face that another company have a better track record of meeting demand, go ahead.

-----

A typical apologist. What's the point of selling something that no one can buy. It's a disaster, and you know it. Especially given that fact that it's Christmas season. If they say, "it's no avail until Jan/2013", I'm ok with it. At least you can buy it when it's avail. But to say it's avail, but no one can buy shows how little experience Google have in the retail business.

End of Story.


RE: logistics...
By AEvangel on 12/17/2012 5:17:59 PM , Rating: 1
Just don't use your new iPhone 5 maps to get home after you buy it.


RE: logistics...
By web2dot0 on 12/20/2012 10:08:46 PM , Rating: 2
because you can download google maps on iphone ....

so What's your point really? How is that relevant to this article? Are you 12 or something?


“So far we have not seen a single Android device that does not infringe on our patents." -- Microsoft General Counsel Brad Smith














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