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The search giant is swapping out defective Nexus smartphones for Pixel XL, but only in the United States and Canada.

However, the Pixel XL replacement isn’t readily available worldwide. Only Nexus 6P owners residing in the U.S. and Canada have a good chance of getting Pixel XL replacements should they turn in their defective devices. Users in the U.K. are still getting refurbished Nexus 6P phones.

Apparently, only customers who purchased their Nexus 6P smartphones via the Google Store can redeem this warranty upgrade. Reports are that 32GB Pixel XL smartphone have been given to some Nexus 6P owners while others got the 128GB model. 

Some users have claimed that Google has replaced their defective phones even though they were no longer under warranty. Currently, Google has taken a proactive approach to this issue and have been sending replacing Nexus 6Ps with Pixel XLs to customers right after receiving a complaint instead of waiting for users to mail their defective phones.

To ensure that the user reports it is getting are valid, Google will do a pre-authorization on the credit card of the Nexus 6P owner. Failure to send back the defective hardware will result to one getting charged with the replacement phone’s value.

According to rumors, Google may be unveiling the Pixel 2 and Pixel XL 2 this October. This phone is depicted in several leaks to look very similar to the current Pixel smartphone lineup.





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