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Print 31 comment(s) - last by Pirks.. on Jun 30 at 1:00 PM

Google says Checkout does not compete with eBay and PayPal

Google today announced Checkout, a much anticipated online commerce feature. Previously reported to be called GBuy, Google's Checkout enables customers to use their Google login to make purchases securely and quickly. Major online etailers are set to sign on with Checkout and Google says it expects many people to be Checkout-enabled in the short term. According to Google, Checkout will offer customers a higher level of security by masking credit card information from the store, and in fact be able to offer customers reimbursements for purchases that were not authorized. The press release indicated:

If shoppers want to use Google Checkout, they can create a Google Checkout login right from the merchant's site with a single username and password by entering basic information, such as their contact details, payment preferences, and shipping information, once. Then, when checking out at any store that offers Google Checkout, they can simply select Google Checkout, quickly complete their transaction with their login information, and avoid the hassle of filling out multiple forms. In addition, shoppers can keep track of their purchase history, including orders and shipping details, in one place. 

During a recent press conference, Google CEO Eric Schmidt indicated to reporters that the new service would not be a competitor to eBay and said that it would be "different" from PayPal. Checkout will be compatible with all major credit cards and Google is currently holding a special promotion with Citi. The company also indicated that Checkout will tie in with other programs like AdWords and AdSense -- an ideal tracking and marketing combination for merchants it said.

To acquire new customers and participants, Google is currently offering a payment processing service through Checkout for merchants where for every $1 they spend on AdWords, they can get $10 worth of sales processing through Checkout for free. Google says the program offers a big incentive for merchants, who routinely pay higher processing fees while having to pay for separate advertising.

For those interested, you can take a look at Google Checkout here.




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Dear Google...
By jon1003 on 6/29/2006 10:37:19 AM , Rating: 5
I think I speak for most here, when I say, "Google, please compete directly with PayPal and eBay and blow them and their cruddy practices away." "In addition, I wouldn't mind if you started an auction site either, just make it less evil in terms of fees and customer service than eBay, which might not be that hard to do." "The current monopoly in online payments by PayPal and eBay have let them run amok, with little accountability or incentive, and hurt everyone." "Thank you."




RE: Dear Google...
By UsernameX on 6/29/2006 10:39:10 AM , Rating: 3
You certainly speak for me


RE: Dear Google...
By segagenesis on 6/29/2006 10:41:24 AM , Rating: 5
I second this. At the very least make them sweat a little bit to perhaps revamp thier questionable practices through better customer service.


RE: Dear Google...
By animedude on 6/29/2006 11:29:17 AM , Rating: 2
I third that. Lost well over $3000 using PayPal. They don't care shit about fraudulent orders because they spend more money dealing with internal stealing. Ebay needs this kick in the butt.


RE: Dear Google...
By hoppa on 6/29/2006 2:29:48 PM , Rating: 2
Am I the only one that's actually had good luck using them? I got screwed once on a $90 item, and was refunded my money through paypal with little effort at all. In fact it was so easy that I felt like defrauding them would be extremely simple. All I did was fill out a form on their website and next thing you know, $90 in my account.

Also, eBay? What's wrong with eBay??


RE: Dear Google...
By Pirks on 6/29/06, Rating: -1
RE: Dear Google...
By creathir on 6/29/2006 11:32:26 AM , Rating: 1
Competition is good, and for that I like that Google is attempting to compete, but I would not trust Google with my finances...

Sorry, I just do not trust the company.

Not to mention, there are MANY other auction sites and other Paypal like sites…
Just because they do not get the press does not mean they do not exist. Its like Windows and Linux… one does not get the press, and the other does… then comes OSX and its finally an alternative to Windows…
Yeah… ok…

- Creathir


RE: Dear Google...
By Pirks on 6/29/06, Rating: -1
RE: Dear Google...
By IMPoor on 6/29/2006 11:45:52 AM , Rating: 2
I 110% agree. Paypal and ebay have been screwing people over since the start. They have no customer service. They only jack you around with jackass emails until you finally give up. Once paypal takes your money you will never see it again even if you can legally prove you got robbed.

So let google give them some competition. Google is the best because they offer decent software solutions. I have no problem with them taking over the earth if they continue to offer the bigger better deal. I believe they realize make the customer happy and you will make money. Instead of ebay saying where the monopoly so lets crap on our customers and get rich.


RE: Dear Google...
By Trisped on 6/29/2006 1:01:31 PM , Rating: 2
The point is not what they say, but what they do. They are another option, but don't expect everyone to switch over and start supporting it. Don't expect the same support, service, or speed that you do with the others. Don't expect the same content. They are providing a service. If it takes off, then they will start to compete. Until then, take the low road, avoid the hostels, and have fun.


EU
By johnsaw on 6/29/2006 3:49:30 PM , Rating: 2
Receiving money with Paypal is not available in all EU countries. Please Google, do the right thing!


So...
By Lord Zado on 6/29/2006 10:52:16 AM , Rating: 2
Now millions of people will be giving Google their credit card information? So much personal information stored in one place is scary.




RE: So...
By WeaselITB on 6/29/2006 11:05:52 AM , Rating: 2
So ... now millions of people have already given PayPal their credit card information? So much personal information stored in one place is scary.

... difference being?


RE: So...
By cgrecu77 on 6/29/2006 11:12:34 AM , Rating: 1
difference being that google also stores your emails, your files, your images, has full access to your hard drive, knows your search history, basically pretty much everything you do online will be known to google. Considering that google makes its living out of advertising I'm surprised that there's so little outcry because after all, google is an american company and they can be forced to reveal this information to the goverment. Of course, people will say that google will fight for our rights ... common, get real, google is a traded company with one purpose and one purpose only - to make profit. They don't care about you, me or anybody.

Imagine if tomorrow Microsoft would buy google, everybody wil jump out of their chairs with concerns about privacy and so on - and whoever thinks that there is the slightest difference between microsoft and google is severly wrong ...


RE: So...
By WeaselITB on 6/29/2006 11:20:59 AM , Rating: 2
Google stores my emails if I have a Gmail account. Google has full access to my hard drive if I download their desktop version. etc etc.

No one is forcing anyone to use all of these pieces of the Google "suite" -- just because someone chooses to use Checkout doesn't mean that Google will automatically know everything stored in their My Documents\QuickBooks folder ...

And sure, Google is out to make a profit -- every business is ... Google just has a track record of going about it in a much "nicer" fashion than most other multi-million dollar companies.


RE: So...
By dice1111 on 6/29/2006 11:21:50 AM , Rating: 2
Hear hear!!!!


RE: So...
By dice1111 on 6/29/2006 11:22:55 AM , Rating: 2
The "Hear hear!!!" was for cgrecu77


RE: So...
By Deception on 6/29/2006 11:13:22 AM , Rating: 2
<quote=Lord Zado>Now millions of people will be giving Google their credit card information? So much personal information stored in one place is scary.

Heaven forbid large pooles of personal information already exist:

Banks and Credit Unions
Credit Bureaus (Equifax, Transunion, Experian)
Credit Card Companies
Colleges and Universities
Government Agencies

I guess Google would be the only entity holding the data of millions of people?


RE: So...
By animedude on 6/29/2006 11:33:12 AM , Rating: 2
You know what? Millions of users' account information were being looked at in PayPal's India Customer Service centre. They can see the credit card infomation and they pay a lot lower... You tell me who is more evil and dangerous. Atless I know Google wouldn't be sharing those information with salary is a lot lower than mine.


RE: So...
By creathir on 6/29/2006 11:34:49 AM , Rating: 2
You would not be able to complete the auction...
You would have to have an email that is sent to the winner after the auction is completed, with a link to start the checkout process.
- Creathir


RE: So...
By animedude on 6/29/2006 4:31:51 PM , Rating: 2
Yes you can. You can setup your own checkout page and the buyer still get the checkout button but directed to the page you setup. eBay sends an email when someone buys something from you, and then you can set your email to auto reply with the winning auction email. Not to mention third party checkout software: http://auctiva.com (yes it is safe, it requires you to login to ebay before integrating to your ebay account).


Integrate into eBay?
By xKelemvor on 6/29/2006 11:25:43 AM , Rating: 2
So if I have a Google Checkout account, coudl I not just integrate it into eBay on my own in my own auctions? Just have a link that says "Click here to Checkout" and it goes to Google? There's got to be some way to do that I would think. But it sounds like it's not free if you have them process your credit cards unless you use their Adwords service. Any idea what fees are if you don't use that? hmmm.




RE: Integrate into eBay?
By Pirks on 6/29/06, Rating: -1
RE: Integrate into eBay?
By animedude on 6/29/2006 4:36:27 PM , Rating: 2
First, you did not screw fraudsters. PayPal only warrant you $150 with the Seller Protection!! Read their damn TOS before thinking they are good. You are not a full time eBay seller, you don't understand the pain and stress of using PayPal. Practically, an underage can signup with them and use their parent's credit card and screw you. Their parent will initiate a charge for unauthorize use and you are gone. PayPal only covers $150/month!!


RE: Integrate into eBay?
By Pirks on 6/29/06, Rating: -1
RE: Integrate into eBay?
By animedude on 6/30/2006 12:17:07 AM , Rating: 2
I screwed up on the protection amount, but this link explains everything:

http://paypalsucks.com/paypal-seller-protection-po...

Personally, I experienced this crap and feel it is all false advertisement from PayPal. Only 2/10 cases I was protected under it. And FYI, I shipped to onfirmed address.



RE: Integrate into eBay?
By Pirks on 6/30/2006 1:00:39 PM , Rating: 2
quote:
I screwed up on the protection amount, but this link explains everything
Thanks for the link, I'll be careful when shipping stuff. Never had issues with them, but still I'll double check when shipping next time - in any case I'm not quite sure other merchant payment processing services provide fraud protection that's any different from PayPal's.

BTW these guys from paypalsucks.com kind of spread lies, or how would you treat stuff like this:

PayPal's SPP: "A Confirmed Address is either the address at which the buyer receives their credit card statements, or an address of the buyer which PayPal has confirmed outside the credit card system."

paypalsucks.com: "You must send it restricted delivery, to the addressee only and that addressee has to be the paypal account holder, and it has to be confirmed by paypal and it has to be confirmed to be the address that the account holder recieves their credit card bill. Whew!"

Well, so PayPal says it doesn't HAVE to be credit card billing address, and paypalsucks says it MUST be a CC billing address - huh? Why should I believe paypalsucks? I read the policy, it states clearly - EITHER CC billing OR not CC billing, JUST CONFIRMED address (with their phone call obviously).

And then again at paypalsucks.com: "Also, the confirmed Address must be the address at which the buyer receives their credit card statements, or an address of the buyer which PayPal has confirmed outside the credit card system. Of course you as the seller have no idea how to verify this, but you have to do it anyway to be covered under the SPP."

Riiightt... so I HAVE NO IDEA hot to look at my screen and see that BIG GREEN "CONFIRMED" logo?

You know what - paypalsucks looks like a bunch of losers to me, they EVEN CONTRADICT themselves - read above.

Sorry, dunno about you, but I tend to trust people who at least state their thoughts and policies clearly, and in this case it is PayPal, not paypalsucks.

The only thing that classifies as a hard unbeatable evidence - is a list of steps and emails and detailed description of what has happened from someone who got screwed by PayPal. IF there WERE such people who KNOW and CAN PROVE they were RIGHT according to SPP - they MUST have something online. Sites like paypalsucks are just a wishful thinking kind of stuff...

Look at this, one more nice contradiction for you:

Paypalsucks: "According to PayPal accepting their ToS (Terms of Service) in effect means you waive your rights to credit card consumer protection laws if you want to use their service, and that you may not issue a chargeback for unauthorized use of your credit card and PayPal account, or if you do, then they have the right to limit your account. Is this legal? We don't know. But it's how Paypal operates."

And AFTER READING this you tell me some teen uses credit card with paypal and then his parents issue chargeback? FOR UNAUTHORIZED USE? Excuse me sir, that's another load of "contradicting itself" style of bulldrap I've got from you.

So next time you wanna state something incriminating about PayPal - please describe your situation where you did not get your money back and prove where exactly PayPal was wrong. I got the feeling that you missed some step in their SPP but I'd rather refrain from final judgement until I got experience similar to yours, or detailed description of the problematic situation with PayPal from you.


Pretty good sign up deal
By AncientPC on 6/29/2006 11:28:16 AM , Rating: 2
Bunch of $10 off $20 order coupon codes at end if you shop with Checkout, and if you have a Citi card an additional 10,000 TY points (value ~$10).




RE: Pretty good sign up deal
By Noosh on 6/29/2006 11:44:25 AM , Rating: 2
From Google's Checkout Section:

"For sales that exceed this amount or if you don't use AdWords, you can process them at a low 2% and $0.20 per transaction."

Almost what small retailers pay for having a debit machine. I wonder, if the order is paid via credit card, if the retailer will have to pay the credit card company's percentage?


RE: Pretty good sign up deal
By Zoomer on 6/30/2006 11:18:54 AM , Rating: 2
http://2checkout.com/ is a merchant processing service many sites use. Check their rates and terms and you'll see why google is more attractive.


Is it beta..?
By wrack on 6/29/2006 5:44:39 PM , Rating: 2
Google should atleast get one of the online service it provides outof beta first.

Seems like they are in race of making highest number of beta softwares in the market.




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