Print 13 comment(s) - last by sprockkets.. on Nov 19 at 10:00 PM


CapitalOne singled out for offering different interest rates based on browser

What's on your computer may determine what's in your wallet.  The browser you use could impact the price of a product or service purchased online. 

If you're looking for a lower auto interest rate from money lender CapitalOne for example;  having Google Chrome as your web browser could provide a lower overall cost while using Firefox may generate a higher rate.  

According to some online reports, a reader on the popular consumer watchdog website 
The Consumerist, wrote in to complain about discrimination by browser after placing an online order for a new electric car, the Nissan Leaf.  

A week before he placed the order, CapitalOne sent reader Devin an email offering him an interest rate of 3.10 percent. After placing the order and receiving a final price, he decided to re-check his interest rate.  At that point, Devin learned that his rate had changed to 3.5 percent.  

Devin deduced that the switch resulted from using Firefox; his default browser and he decided to experiment. After downloading fresh browsers, Devin discovered that by using different browsers, his interest rates varied.

"I tried to use their little payment calculator, but the Flash-based widget wouldn't work properly in the Firefox Beta so I loaded up Safari to try," Devin explained.

The web browser Safari generated a 2.7 percent interest rate, while Opera garnered him a rate of 3.1 percent and Google Chrome earned him an interest rate of just 2.3 percent.

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By sprockkets on 11/9/2010 6:18:57 PM , Rating: 5
Nobody bothered to try IE. Nice.

RE: hahahahaha
By meepstone on 11/18/2010 4:55:09 PM , Rating: 2
I didn't even notice that until i read your comment and then i lol'ed!

RE: hahahahaha
By sprockkets on 11/19/2010 9:56:27 PM , Rating: 2
well, actually in the original article they did, but I guess here it wasn't worth mentioning, still funny

RE: hahahahaha
By sprockkets on 11/19/2010 10:00:09 PM , Rating: 2
wait, just a user with useragentswitcher did, and tied the low rate of 2.7

so yeah, no one tried with the actual IE browser

Probably a scripting bug
By Flunk on 11/5/2010 9:22:39 AM , Rating: 4
This is probably a scripting bug due to sloppy coding, the actual increase rate is most likely calculated and sent to you after you fill in the online forms. The online numbering an estimate.

RE: Probably a scripting bug
By MatthiasF on 11/6/2010 3:57:59 AM , Rating: 3
I think it's because people use Ad-Block Plus so much on Firefox. They must alter the percentage rate depending on how many ad requests for each browser (some sort of quota maybe).

Others tested IE 6, 7 and 8, finding that they all got the same low rate as Chrome.

By kingius on 11/5/2010 12:41:08 PM , Rating: 2
... the browser you use reflects your income and Chrome users are all in the lowest earning bracket ;-)

RE: Perhaps...
By dark matter on 11/6/2010 8:27:59 PM , Rating: 2
Or perhaps they realise that those who use Chrome have their wits about them and will go elsewhere unless they get a better deal. ;)

RE: Perhaps...
By killerroach on 11/15/2010 4:02:42 PM , Rating: 2
If anything, you give low interest rates to the HIGHEST earners, not the lowest.

I'm hoping you're not in charge of a loan department anywhere, although that may explain the financial crisis. :)

Chrome ftw?
By quiksilvr on 11/5/2010 8:56:52 AM , Rating: 2
Google IS primarily an advertising company. Maybe they have a deal with Capital One?

RE: Chrome ftw?
By wordsworm on 11/10/2010 7:39:56 AM , Rating: 2
If this turns out not to be an anomaly, I'd fully expect the EU to come down on Google so hard that it'd make Microsoft's fine look like a parking ticket. That's not to mention how they'd get crucified in other countries.

End of the story?
By The Raven on 11/5/2010 12:50:21 PM , Rating: 2
Thanks for the heads up as this type of think is new to me. But the story seems incomplete without a comment from Capital One. Who can look into this?

And I've never been to that site before. I took a look about and found this gem RE: the XBL price hike...

To be fair, the internet, which also offers ESPN 3 and Netflix streaming access, raised its price 20 percent, from $0 to $0. So this all totally makes sense and is in no way price gouging.

I may have to visit this site more often!

RE: End of the story?
By cjohnson2136 on 11/19/2010 2:02:39 PM , Rating: 2
I want to know if the person actually contacted CaptialOne because sometimes they quote you online and then give you a real interest rate afetrwards

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