Google made a whopper of a mistake
There's
an old saying "fool me once, shame on you, fool me twice shame
on me". Google's new Buzz service now falls under that
probationary truism, as it has become embroiled in a privacy
mess.
Google officially launched its Google
Buzz service -- a social networking-like RSS feed which drew
from Picasa, Flikr, Twitter, and Gmail only last week. Many
observers worried that the service might suffer similar problems to
Facebook, which raised a lot
of uproar over privacy changes, and a year ago had
to publicly
apologize after putting users' purchases off-site (with
partners) in their feeds. Not so, said Google. The search
giant insisted that it would "do no evil" as its motto
goes, and would protect its customers.
Unfortunately that
didn't happen.
Google, whose CEO Eric Schmidt once famously remarked that those wanting privacy were probably up to no good, quickly dug itself into loads of trouble
when it decided it would be a smart idea to "auto-follow"
everyone its enrolled Gmail users chatted with or emailed.
Users quickly responded with outrage. Google's faux pas
essentially leaked users' email records. Embarrassment ensued
-- everything from following ex's to friended competitors -- and many
users suffered from Google's lack of discretion.
The worst
part? The service was enabled by default, so any Gmail user may
have had their personal info exposed -- that's millions of
users.
This week Google changed the feature, writing
an apology
blog. Writes Todd Jackson, Product Manager, Gmail and
Google Buzz, "We quickly realized that we didn't get everything
quite right. We're very sorry for the concern we've caused and
have been working hard ever since to improve things based on your
feedback. We'll continue to do so. For the tens of millions of
you who have already started using Buzz, over the next couple weeks
we'll be showing you a similar version of this new start-up
experience to give you a second chance to review and confirm the
people you're following."
Google is now allowing Gmail
users to opt out of the new service and is making it easier for them
to hide their followers and who they are following.
Still, one
has to wonder how much damage has really been done, and whether it's
too late to salvage the good name of the new service, or Gmail for
that matter. As they say, "fool me once..."
"Death Is Very Likely The Single Best Invention Of Life" -- Steve Jobs
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