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The intern's forum post confession said, "The ps4 console we assemble can be turned on at best"

There has been some mixed news surrounding the launch of Sony's new PlayStation 4 gaming console. Over the weekend, Sony announced that it sold one million PS4s in the first 24 hours of availability.
 
However, a recent report suggests that interns at a Chinese Foxconn plant claim that a portion of first available PlayStation 4 consoles were purposefully sabotaged during the manufacturing process. 
 
According to a new report from Neowin, interns from a Foxconn plant in Yantai, China sabotaged the PS4 during manufacturing because they felt they were being mistreated in the workplace.
 
Foxconn is the trading name for Hon Hai Precision Co. in China where devices like the iPhone and iPad are made.
 
The interns spoke out about the sabotage on the IGN forums. While the original post is now deleted, Neowin grabbed a screenshot for proof.


The original forum post [SOURCE: Neowin.net]

Part of the post says, "The ps4 console we assemble can be turned on at best."
 
These claims have not yet been independently verified, but a quick trot over to Amazon shows that roughly a third of the over 1,900 reviews are one-star ratings with most users complaining of their consoles arriving DOA (the machine displays a pulsating blue light and refuses to boot).
 
Sony, however, has confirmed that some customers are experiencing difficulties and provided the following statement to IGN:
 
A handful of people have reported issues with their PlayStation 4 systems. This is within our expectations for a new product introduction, and the vast majority of PS4 feedback has been overwhelmingly positive. We are closely monitoring for additional reports, but we think these are isolated incidents and are on track for a great launch.

There have been several problems reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of systems. The number of affected systems represents less than .4% of shipped units to date, which is within our expectations for a new product introduction.
 
It also wouldn't be terribly surprising if the interns were experiencing troubles at Foxconn, considering the electronics manufacturer has been under the spotlight various times for mistreatment of workers in the past. 
 
Foxconn has been under the microscope since 2009 for various troubles like worker suicides, explosions in the plants due to aluminum dust build-up and other unsafe working conditions, riots, excessive overtime, low pay, etc.
 
The company came under fire earlier in 2012 when The New York Times published a massive article on the working conditions of Foxconn factories. Apple was also targeted because the report mentioned Apple's lack of action when receiving reports on these poor working environments and overtime/pay issues.
 
Foxconn gave employees a pay boost earlier this year and is cleaning its act up slowly but surely to comply with audits. It's even trying to deploy robots to replace human workers in an effort to escape its employee troubles. 
 
The PlayStation 4 was released in the U.S. on November 15 for $399. Tech news sites have given the new console mixed reviews, ranging from "worth it, go buy it" to "maybe you should wait for Xbox One reviews."

Sources: Neowin.net, Reuters



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True
By Warren21 on 11/17/2013 6:38:26 PM , Rating: 2
I work at a B&M retail outlet in Canada and I can confirm that the DOA consoles are true. We had one come back same day.

So far that's only about one in a hundred, though.




RE: True
By Xplorer4x4 on 11/18/2013 12:56:06 AM , Rating: 2
quote:
I can confirm that the DOA consoles are true.

So one out of about a hundred console was DOA..that does nothing to back up the claims of sabotage. Any one that expects there not to be DOAs in a product these days is a fool. People don't take pride in their work like they used to, and as a result, "they just don't build them like they used to."


RE: True
By lagomorpha on 11/18/2013 7:28:48 AM , Rating: 3
quote:
People don't take pride in their work like they used to, and as a result, "they just don't build them like they used to."


At what point in history did people build consumer products without some failures? Are you having a flashback to the imaginary television version of the 1950s where everything was perfect or are you old enough to remember a time when humans spent weeks making crude tools from animal bones?


RE: True
By retrospooty on 11/18/2013 7:52:09 AM , Rating: 2
Exactly... Not that we have any real stats, but if it were 1 defective/DOA in 100, that is pretty damn good by any electronics standards.

It's easy to get lost in the thought that (hypothetically) 10,000 defective units were opened up on opening day, but there were 1 million sold.


RE: True
By Mitch101 on 11/18/2013 11:58:10 AM , Rating: 2
I thought the same as you but Its apparently pretty bad look at the negative amazon reviews about a third are negative.

http://www.amazon.com/PlayStation-4-Launch-Edition...


RE: True
By retrospooty on 11/18/2013 1:03:48 PM , Rating: 2
That means nothing... The PS4 has 4 stars, the old XB360 has 3 stars. The current slim model has 4 stars.

http://www.amazon.com/Xbox-360-Pro-20-GB/dp/B00309...


RE: True
By Mitch101 on 11/18/2013 1:18:06 PM , Rating: 2
When 33% are 1 star thats not a good sign. Id wait it out until they figure out the issue

See the same pattern in bundles.
http://www.amazon.com/b/ref=vg_ps4_blocks_consoles...

BestBuy showing 20%
http://www.bestbuy.com/site/sony-playstation-4-500...

Even on Sony's site.
http://community.us.playstation.com/t5/PlayStation...

Its higher than Sony is willing to admit.


RE: True
By jwatkins7 on 11/18/2013 1:24:45 PM , Rating: 2
Yes, but don't you think if your PS4 showed up dead you would be a just a little more likely to post a review? The people who have working consoles do not care about Amazon reviews right now.


RE: True
By retrospooty on 11/18/2013 1:29:17 PM , Rating: 2
So... Nearly 1/2 were 1 star on XB360

http://www.amazon.com/gp/product/B00309S9YW

Clearly there are failures, but don't forget, if you have 1% failure of 1 mil, is still 10,000 very angry people with internet access and time on their hands (time not playing thier new toys).

1% is really good. We will have to wait until real #'s come in. Online reviews are notoriously untrustworthy, as are company spread #'s... But they cant hide from the RLA. Not for long anyhow. The #'s will come out.


RE: True
By Mitch101 on 11/18/2013 1:46:40 PM , Rating: 2
On the original XBox sure and this isn't nearly as bad as that but I don't think were looking at 1% here maybe 3-5% is more likely.

Keep in mind a lot of these will be put under the X-Mas tree, sold on e-bay, and birthdays before x-mas.


RE: True
By retrospooty on 11/18/2013 2:07:35 PM , Rating: 2
yeah, so far it does look like more than a tiny problem... but you never know,if you want to look at what you posted, the Amazon reviews, its being rated as good as any console ever. and whatever the percentage we have now is the same percentage of pass and fail that are sitting under Christmas trees. It does seems like a lot of noise for a minor issue. It's probably not too minor.


RE: True
By Mitch101 on 11/18/2013 2:40:03 PM , Rating: 1
Ill be getting one just dont know when.

Im tempted to e-bay my XBone and wait till both consoles do thier price drops. By then there will be some $20-$30.00 best seller titles.

Im just not feeling it in the consoles right now. Ill play on the PC and they wont cost me $60.00 each.


RE: True
By Reclaimer77 on 11/18/2013 4:15:05 PM , Rating: 2
quote:
Im tempted to e-bay my XBone


I hope you clean all your love stains off it first ^_^


RE: True
By retrospooty on 11/18/2013 4:53:02 PM , Rating: 2
remind me to cancel my Ebay account.


RE: True
By Mitch101 on 11/18/2013 5:09:54 PM , Rating: 2
Lame attempt at humor I passed on the Windows Tablet because of price and am thinking on passing on the XBox One and waiting till the price drops yet this is Microsoft love?


RE: True
By Reclaimer77 on 11/18/2013 8:56:33 PM , Rating: 2
This is a common theme for you, isn't it?

You trolled ANYONE who didn't think the Surface was the geatest thing since the asian sex swing.

Then you don't buy one.

You went on a personal crusade against anyone who rightly took issue with MS's absurd original plans for the Xbone. Later you made it your personal goal to downplay the Playstations superior hardware.

Now you aren't going to buy one.


RE: True
By retrospooty on 11/18/2013 9:20:07 PM , Rating: 2
LOL. It was pretty hard to swallow, even for him. ;)


RE: True
By Monkey's Uncle on 11/18/2013 7:44:34 PM , Rating: 2
ew. spooge stains...


RE: True
By artemicion on 11/18/2013 3:06:08 PM , Rating: 2
Am I the only one who thinks 1% is pretty bad? I mean, we are talking about day 1 failure right out of the box. Not even counting the ones that die next week.

Speaking abstractly of course, who knows what the actual failure rate of PS4s are. But if it is 1% day one failure rate, I would think that's pretty awful.


RE: True
By Mitch101 on 11/18/2013 3:35:04 PM , Rating: 2
Could be as simple as people or shippers dropping them or someone who cant handle losing in a game hits the console so 1% is not bad. Could also be things like thier stereo receiver or hdtv isnt passing the hdmi signals correctly and they think the console is broken instead of the receiver, hdtv, or even the console needing a firmware update. You cant test every scenario. I recall a line of receivers causing issues like this before with Blu-Ray Players. Most like the DRM but it happens.

The headache with it beind day 1 is there is less likely to be an easy replacement because it will be sold out.


RE: True
By retrospooty on 11/18/2013 4:54:52 PM , Rating: 2
You probably aren't the "only" one. I would imagine alot of people that have never worked in electronics manufacturing might think that. Anyone that works in electronics manufacturing knows its good. If its 1% that is. We really have no idea how bad it is at this point.


RE: True
By retrospooty on 11/18/2013 5:01:10 PM , Rating: 2
Let me give it to you this way... The original (RROD)Xbox 360's overall return rate is 54%. That doesnt mean that 54% came back that means if they sold 100,000 they would get 54,000 returns (some never come back and some come back multiple times). Many Palm Treo's had well over 75% and the Treo 600 was over 100%, meaning they had more repairs come in than they shipped units because many came in several times.

http://blog.seattlepi.com/microsoft/2009/08/19/sur...

So, yes, 1% day one is not at all bad.


RE: True
By retrospooty on 11/18/2013 5:03:57 PM , Rating: 2
RE: True
By Mitch101 on 11/18/2013 5:23:34 PM , Rating: 2
The original 360's had to be higher than that because there were people with replacements that failed too and failed again. But lessons were learned and Microsoft eventually made the 360 a highly reliable console and extended warranties. A lot of that lessons learned went into the XBox One design. I believe the XBox One will be extremely refined and rock solid device. They put in a lot of effort even to try and fix dumb users that block the airflow of their console. Im sure Sony did too with the PS4.

Still this is different because people on the assembly line admit to sabotaging PS4 consoles vs this being a design flaw. Sony may have less than 1% fail rate due to manufacturing or outside causes like dropped in shipping. Its the sabotage numbers that this could get interesting. If it turns out to be a Quality control issue or design issue then ouch. The thing is to wait and see what the root cause is.


RE: True
By retrospooty on 11/18/2013 5:27:58 PM , Rating: 2
Ya, I think you are right, it was higher. I was looking at a different link than I found before. They did fix it on the later slim model too. It's down to normal acceptable return rates as of the slim model released in 2010.


RE: True
By wallijonn on 11/20/2013 9:28:20 AM , Rating: 2
quote:
A lot of the lessons learned went into the XBox One design. I believe the XBox One will be extremely refined and rock solid device.


Unless they were also produced by FoxxConn ...


RE: True
By someguy123 on 11/19/2013 6:17:04 PM , Rating: 2
That poll has no credibility. It was some random poll on gamespot that simply asked anyone if their xbox failed. It's about as useful as the reviews on amazon with no purchase verification (which honestly should not be accepted at all on a retail site).

If you go by polls the ps4 has a 47% error rate based on the ign poll. 360's failure rate was very high for an electronics device but its doubtful that more than half of them were returned, especially since that number does not include people that simply threw the thing away when it bricked.


RE: True
By artemicion on 11/18/2013 8:02:42 PM , Rating: 2
The statistics are not comparible. The 54% failure rate for Xbox 360's are after how many years of use? Obviously, the failure % number is going to rise the longer the console is used.

I'm talking about % of equipment that does not even turn on when you take it out of the box on day one. That's never happened to me, but maybe I'm just lucky.


RE: True
By retrospooty on 11/18/2013 8:52:01 PM , Rating: 2
I see what you're saying, but 1% day one failures is good for electronics. I spent a good decade in electronics repair and reverse logistics. It's sort of the dirty little secret of the electronics world. There's a huge business in Reverse Logistics taking the massive amounts of product returns from all of todays retailers and etailers returns, processing them through triage and repair. Believe me 1% is good. The best of the best product would hope to have ovly 1% DOA.... I suspect we are seeing worse than 1% here though, but we will have to wait and see.


RE: True
By maugrimtr on 11/18/2013 11:52:50 AM , Rating: 2
Products these days are assembled from hundreds or even thousands of parts, some of which can have billions of parts on the microscopic level.

Not many people building those by hand in your imaginary world of perfection. It's not pride, simple economics. If Sony didn't build the PS4 this way, they'd have to do extra QA design and procedures, discard more stock, incur ever greater capital expenditures and or just wait until more reliable processes emerged in a few decades (assuming their competitors would wait - which they won't).

Do you want a PS4, Xbox One, or Smartphone today or next century?


RE: True
By FITCamaro on 11/18/13, Rating: -1
RE: True
By FaaR on 11/18/2013 8:10:35 AM , Rating: 5
You got the biggest hard-on for solder lead I ever saw, for years you've gone on pissing and moaning about "environmentalists" and how stupid (or evil) they are and so on. Well, it should be a big comfort to you that your own car battery's stuffed chock full of lead. Just go out into your garage and take a big fat bite out of it whenever you feel the lead cravings set in.

In the meantime, maybe you want to consider that when lead solder consumer electronics end up in household garbage - as it inevitably does because most people just can't be bothered to properly recycle their unwanted or broken stuff - and get dumped in landfills or incinerated in a powerplant, that lead will get released into the biosphere where it eventually ends up in something you yourself - or loved one, if you are capable of expressing such feelings - will eat or drink. So tip your hat to your friendly neighborhood environmentalists next time you see them, because they keep your central nervous system safe from extremely poisonous lead. And many other dangerous things besides.


RE: True
By retrospooty on 11/18/2013 10:27:35 AM , Rating: 1
Not to mention a few simple facts.

1. This issue has nothing to do with lead solder
2. Non lead solder has no quality issues.

Non-lead is generally harder to work with as it has a higher "spreadable" temperature range and is therefore a bit harder to work with, but once manufacturing switched over from lead to non-lead solder years ago and got the right equipment, there is zero difference in quality.


RE: True
By retrospooty on 11/18/2013 10:28:54 AM , Rating: 1
Actually, by most measures non-lead is better and stronger if anything.

http://www.eastwood.com/lead-solder-vs-lead-free-b...


RE: True
By 1prophet on 11/18/2013 12:39:22 PM , Rating: 3
Until it gets old and grows whiskers

http://www.militaryaerospace.com/articles/print/vo...

quote:
ohn Keller, Editor in Chief Click here to enlarge image A slow-motion train wreck in military and aerospace electronics design is taking place right in front of us. Everyone seems powerless to do anything to head off the catastrophe, yet no one can tear his eyes away from the impending crash that we all know is virtually certain to happen.

The wreck-in-progress revolves around the evolving switch in the electronics industries in the U.S., Europe, and throughout the world from conventional lead solders to the new lead-free solders. The specific threat is tin whiskers, which are physical abnormalities that grow in nonlead solders that lead to unpredictable shorting and failures of electronic parts.

This phenomenon will compromise the reliability and reputation of most, if not all, commercial off-the-shelf (COTS) electronic parts and subsystems.


RE: True
By retrospooty on 11/18/13, Rating: 0
RE: True
By retrospooty on 11/18/2013 9:54:31 AM , Rating: 2
Defects happened before RoHS and after RoHS, and electronics have never been built "like they used to". There are simply some products that are built better than others, both before and after RoHS and some manufacturers that are sloppier than others both before and after RoHS. This has nothing to do with lead


RE: True
By djc208 on 11/18/2013 7:59:43 AM , Rating: 3
How dare someone not take pride in doing menial labor under questionable conditions for a piece of disposable consumer electronics that he probably couldn't afford to buy himself. The nerv of some people!

Pride costs money, people don't want to pay for pride anymore in most things.


RE: True
By ShieTar on 11/18/2013 10:21:49 AM , Rating: 3
Hence the growing list of now bankrupt German television makers, who kept thinking "We have got nothing to fear from cheap Asian TVs, people will gladly pay triple the price for a high quality German product".

Turns out they were horribly wrong. Grundig is gone, SABA is gone, Telefunken is gone, Schneider is gone, Loewe is dying.

Most people gladly tolerate a few kinks and a higher failure rate if it saves them 2/3 of the price.


RE: True
By Solandri on 11/18/2013 6:21:08 PM , Rating: 2
quote:
How dare someone not take pride in doing menial labor under questionable conditions for a piece of disposable consumer electronics that he probably couldn't afford to buy himself. The nerv of some people!

Menial labor for us. Compared to the average wage for the region, Foxconn's jobs are upper-middle class.

This is just the process by which wealth and prosperity spreads. You don't just snap your fingers and suddenly China becomes a first world economy. Their low labor prices attract business from developed countries. The owners of the Chinese factories become rich. The workers at those factories see the rich owners and want some of that, so negotiate, protest, and sabotage to get a bigger slice of the pie. In the process the average wage goes up and China gradually morphs into a developed nation.

If you say we shouldn't do business with them because the menial labor is degrading, then you consign them to remain an undeveloped agricultural nation. And those people will be working 16 hours in a field just to have enough to eat, instead of 10-12 hours in a factory for better pay.


RE: True
By Kiffberet on 11/18/2013 8:44:55 AM , Rating: 2
quote:
"People don't take pride in their work like they used to"


That should be published as "Generalisation of the week".


RE: True
By Motoman on 11/18/2013 11:52:17 AM , Rating: 1
Ummm...a 1% failure rate would be pretty GD good, by any measure. Phenomenal, even. I would wager that there was no point in our history during which any sophisticated product had a 0% failure rate.


RE: True
By wordsworm on 11/22/2013 11:02:32 AM , Rating: 2
The pyramids seem to be doing all right.


RE: True
By wired00 on 11/18/2013 1:07:12 PM , Rating: 2
And what about the fact that no one cares about human wellbeing anymore? I hope this is all true its the sort of thing that needs to happen for foxcon to wake up.


By YearOfTheDingo on 11/18/2013 1:46:40 AM , Rating: 1
Industrial sabotage carries pretty severe punishment in the PRC. What would a saboteur gain from publicizing this? Not letting people know the defects were caused by sabotage would damage Foxconn more so. Lets hope no one ends up in a labor camp because some idiots in the West chose to repeat an accusation born out of malice.




By Manch on 11/18/2013 6:05:59 AM , Rating: 1
Yeah it's the idiots in the West who are at fault or.... Maybe the dumb@$$ saboteur's shouldnt have done that knowing the consequences...


By FaaR on 11/18/2013 8:02:09 AM , Rating: 1
Yeah, screw those dumbass saboteurs because they want to be treated like human beings instead of animals (as company CEO Terry Gou is fond of referring them as.)

You really don't have any concept of what words like 'empathy' et cetera means, do you?


By Manch on 11/18/2013 10:37:48 AM , Rating: 2
?? This was in response to the OP blaming "the idiots in the West" for the potential backlash they may recieve.

The article says "The interns spoke out about the sabotage on the IGN forums". Knowing the punishment, why would you do that! They were the ones who publicized it on an open forum! They obviously wanted it to be known, and of course people will pick up on it and it will make the news. My point is its not "the idiots in the West" fault if they get busted.

You really dont have any concept of staying on topic means do you?



By YearOfTheDingo on 11/18/2013 10:37:15 AM , Rating: 2
So they're smart enough to engineer a large scale failure that could pass under the eyes of QC, yet are so stupid that they readily reveal themselves? The topic name of the message above contains the name of the college the alleged saboteurs attend. That means Foxconn could easily narrow down which group of people were involved if such a plot really had existed. Why would the saboteurs deliberately give themselves away like that?

Smell like a hoax to me.


By Manch on 11/18/2013 10:41:21 AM , Rating: 2
Go read any book about spies and sabotuers and how they were busted. It's always dumb crap they never thought would hurt them, or someone doing somthhing out of emotion and not thinking rationally. I'm sure it wasnt there intent to expose themselves but to send a message about the working conditions. They probably didnt think it thru when they posted and that is noones fault but the poster.


By YearOfTheDingo on 11/18/2013 1:41:43 PM , Rating: 2
If their intent is to send a message about the working conditions at Foxconn, would it make sense to post a message about the working conditions at Foxconn ? There's nothing pointing to grievances that the alleged saboteurs suffered. The message reads roughly like this: Every time I see an advertisement for the PS4, I laugh. Sony made a big mistake entrusting production to Foxconn. Foxconn made a big mistake entrusting it to us, students at the Northern Information Technology Institute. Foxconn doesn't treat us as humans. We also don't treat their products as high quality products. The best hope is the machine will turn on. Ha ha! September 9th [sic] when the PS4 officially launches will be the day Sony and Foxconn go out of business.

If there were a concerted effort to disrupt the PS4 launch and the perpetrators want the world to know about it, one expects them to lay out the reasons behind their action. Instead, the poster is laughing about people getting DOA PS4. Not exactly a way to win outside sympathy. And why does the poster found it necessary to specifically name the school he supposedly attend?


By Manch on 11/18/2013 5:01:31 PM , Rating: 2
Like I said, posting crap out of emotion without thinking it thru. Your translation of the post proves my point. This part below

quote:
. Foxconn made a big mistake entrusting it to us, students at the Northern Information Technology Institute. Foxconn doesn't treat us as humans. We also don't treat their products as high quality products.


Well in the post they allude to the fact that Foxconn does't treat us as humans and says what school they attend. Sounds like a grievance to me, and a free clue for the investigators. Either way, my point is if they get busted its not because it was picked up on by the news in the west, it's because they took little effort in hiding who they are. We will see if this leads anywhere shortly. Probably be another Dailytech article about workers getting thrown int he slammer for sabotage. If you dont want people to know it was your handiwork then just STFU. Otherwise, you're gona get caught.


As bad as this is...
By inteli722 on 11/17/2013 7:08:34 PM , Rating: 2
I would like to thank them for making defective consoles. If they hadn't, then my local GameStop wouldn't have a Controller to let me try out, since there are no kiosks anywhere.




RE: As bad as this is...
By Warren21 on 11/17/2013 7:11:41 PM , Rating: 2
Funny, this is the only way I was able to get hands-on with one as well.


Interns hired by Microsoft
By superstition on 11/17/13, Rating: 0
RE: Interns hired by Microsoft
By superstition on 11/18/2013 8:17:27 PM , Rating: 2
And downrated, too. lol


really?
By kleinma on 11/18/2013 10:04:38 AM , Rating: 2
Crap made in China can be turned on at best.. Shocker...




Seems perfectly reasonable
By Fidget on 11/19/2013 12:18:14 PM , Rating: 2
The company you work for treats you bad so you purposely screw their product up....I'm sure they'll living the high life any moment now!




Not buying it.
By inperfectdarkness on 11/18/13, Rating: 0
to quality or not to quality
By Nortel on 11/17/13, Rating: -1
RE: to quality or not to quality
By Reclaimer77 on 11/17/13, Rating: 0
RE: to quality or not to quality
By Fujikoma on 11/17/2013 8:29:35 PM , Rating: 3
Then the QC isn't thorough enough or there was collusion among manufacturing and quality to pass units (all production and quality pulled samples). A company, I worked for, had a problem with it's original 2.1 dvd systems because they had no test for region coding and an employee intentionally set it to region code 0 only. They had to pull 10,000's of units to be set to the U.S. code of 1. After that, they used a region coded dvd to test with, instead of a region code of 0 (because the 0 loaded faster). It was caught by customers, but only dealt with due to the number of returns/complaints.
Quality departments should be independent of manufacturing and management. If Sony has any intelligence, it will require a change in testing to catch this in the future and will probably use some other automated (probably with tap commands) testing to verify other functionality/features, since this usually doesn't take much time after the unit has cold booted (usually dealing with a millisecond or so for response time after a tap command is sent).


RE: to quality or not to quality
By Samus on 11/17/2013 11:11:50 PM , Rating: 2
What if the interns <were/i> the QC.

My guess if they'd give temporary employees a less technical job (in order to dodge training) and QC instantly comes to mind for that roll.

Either way, it's obvious these interns are scoring free XBOX One's from Microsoft for their efforts ;)


RE: to quality or not to quality
By inighthawki on 11/18/2013 1:16:06 AM , Rating: 3
I think you used italics wrong :)


RE: to quality or not to quality
By Reclaimer77 on 11/18/2013 8:53:36 AM , Rating: 2
Do you seriously believe you have time to test products THAT thouroughly when you have to produce and deliver millions and millions of them?

Time to get just a LITTLE realistic here.

Like I said, we're speculating either way. We don't have enough info to make an informed judgement here.


RE: to quality or not to quality
By retrospooty on 11/18/2013 9:11:26 AM , Rating: 2
" If Sony has any intelligence, it will require a change in testing to catch this in the future "

Umm... Kind of a no-brainer. That is exactly how QC works. When a problem is ID'd in the field, they implement a test to catch it and/or a manufacturing process/part change the fixes it entirely.


RE: to quality or not to quality
By ShieTar on 11/18/2013 10:26:37 AM , Rating: 2
quote:
When a problem is ID'd in the field, they implement a test to catch it and/or a manufacturing process/part change the fixes it entirely.

That's the theory. In practice, the first step is to compare the cost of test implementation with the cost of replacing the units of x% disgruntled customers which bother to return the unit. And then do whatever is cheaper.


RE: to quality or not to quality
By retrospooty on 11/18/2013 11:01:41 AM , Rating: 2
Yup... That is part of "When a problem is ID'd in the field" If its 1 of 1000 units, its probably not going to be considered a problem. Depending on the issue and the cost of the test or the fix, when the cost of repair/replace/customer sat is determined to be greater than the cost of the test or the fix they implement it.


RE: to quality or not to quality
By Manch on 11/18/2013 10:47:30 AM , Rating: 2
Most manufacturers pull only a couple form each batch/lot to test for QC after the product is assembled. Many do line testing where only a portion of each component is tested. 100% testing would be expensive and too time consuming. They have


By Monkey's Uncle on 11/18/2013 7:55:37 PM , Rating: 2
According to the article most complaints were of consoles arriving DOA.

A simple burn-in would have weeded these out right at the factory and it is the absolute minimum QC that should have been done.

Problem is that Foxconn is so anxious to pump out this hardware that they are going from assembly straight into boxes without even so much as an inspection - and you can bet that if they are being inspected, it is interns doing that too.


RE: to quality or not to quality
By Mitch101 on 11/17/2013 7:18:07 PM , Rating: 2
If anything they will replace more humans/jobs at foxconn with robots then so way to go convincing management to replace more workers. Less workers makes it easier to pinpoint the troubled workers too.

Foxconn begins replacing workers with robots ahead of US expansion
http://www.theverge.com/2012/12/11/3753856/foxconn...

"There were about 20 to 30 people on the line before, but after they added the robots it went down to five people, who just pushed buttons and ran the machines," he said.


RE: to quality or not to quality
By kwrzesien on 11/18/2013 10:46:21 AM , Rating: 2
Funny, we could probably do that here in the USA if we wanted to...


"We don't know how to make a $500 computer that's not a piece of junk." -- Apple CEO Steve Jobs














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