We have seen the complaint filed today by the FTC and find it to be unfounded and without merit. In fact T-Mobile stopped billing for these Premium SMS services last year and launched a proactive program to provide full refunds for any customer that feels that they were charged for something they did not want. T-Mobile is fighting harder than any of the carriers to change the way the wireless industry operates and we are disappointed that the FTC has chosen to file this action against the most pro-consumer company in the industry rather than the real bad actors.
As the Un-carrier, we believe that customers should only pay for what they want and what they sign up for. We exited this business late last year, and announced an aggressive program to take care of customers and we are disappointed that the FTC has instead chosen to file this sensationalized legal action. We are the first to take action for the consumer and I am calling for the entire industry to do the same.
This is about doing what is right for consumers and we put in place procedures to protect our customers from unauthorized charges. Unfortunately, not all of these third party providers acted responsibly—an issue the entire industry faced. We believe those providers should be held accountable, and the FTC’s lawsuit seeking to hold T-Mobile responsible for their acts is not only factually and legally unfounded, but also misdirected.
Sources: PR Newswire, T-Mobile
quote: Any time I put my # in an internet ad posting, I was getting charged $9. I must have done this 10 times because I had a $90 addtl. charge on my statement. According to Verizon these were "Premium" texts that I authorized.
quote: "It's wrong for a company like T-Mobile to profit from scams against its customers when there were clear warning signs the charges it was imposing were fraudulent," said FTC Chairwoman Edith Ramirez. "The FTC's goal is to ensure that T-Mobile repays all its customers for these crammed charges."The FTC is going after T-Mobile for not only placing fraudulent charges on customers' phone bills, but also making it rather difficult to find these third-party charges. For instance, the FTC said that T-Mobile would bury the charges in a 50-page bill under several different headings and abbreviate it as something like "8888906150BrnStorm23918" so that the STUPID LAZY ASS customers couldn't easily find it.