Now it has revealed a revised
process that should make it easier for sellers to pursue action
against non-payers. Under the new rules the waiting period
before a dispute can be opened drops from 7 days to 4 days. The
entire mediation process now will be settled in 30 days, as opposed
to 60 days previously.
Sellers do have to file disputes
quicker, though -- they now have 32 days after the sale of the item,
down from the previous 45 days. Sellers will have less forms to
fill out, though, so the process should go quicker. Sellers can
now elect not to communicate with the buyer -- they elect the level
of contact to have with the customer.
EBay controls the
emails between buyer and seller to keep their tone neutral.
While the negative impacts on the buyer remain the same, the language
has been softened with words like "unpaid item strike"
previously used to described unpaid item offenses removed and
The new rules have already taken effect, according
to eBay officials.
quote: While the negative impacts on the buyer remain the same
quote: I'm a buyer and I've got a couple of cheap shots from sellers