DailyTech - Dell Opens Business Center in Malaysia

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IT Dell Opens Business Center in Malaysia
Michael Hoffman (Blog) - January 23, 2007 10:12 PM

8 comment(s) - last by Sh0ckwave.. on Jan 25 at 6:43 AM

Dell continues to expand its business around the world

Dell today opened a global business center in Malaysia to provide 24-hour technology and engineering support to Dell branches around the world. This marks the first time that Dell has opened a business center anywhere outside of the U.S. According to Dell officials, the 200,000 sq. ft. center will most likely offer internal support to Dell branches, while customer support will most likely not be one of the center's main goals.

Malaysia was chosen over nations such as India and China because of the skilled Malaysian work force, good infrastructure and the support that the Malaysian government has given to the growing IT industry. The company opened up a retail in Malaysia in 1995, with manufacturing and direct-sales operations services. Dell already has 5,500 employees working in Malaysia, and will hire 1,000 more employees within the next five years, according to Chief Executive Kevin Rollins.

While Dell continues to extend its business practice in India, the Malaysian Dell center will be used as a hub to help the U.S. company operate in the Asian market. "Malaysia will be our hub for the south and east Asian market," said Rollins. To emphasize Rollins, the center will not support U.S. clients. Traditionally, even foreign business customers were serviced in the U.S.

The company may be opening its first business center outside its home country, but Dell has been a pioneer with regard to Indian call centers. Last year the company pledged it would double its Indian call center staff by 2009.

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Exploded Laptop

By MrDiSante on 1/24/2007 2:00:53 PM , Rating: 3

Anybody else bothered by the picture accompanying the article? Come on, it wasn't Dell's fault about the batteries as the multi-million recall proved. They could've handled it better but so could have Sony, Apple etc. Point being, this article has nothing to do with batteries, new laptop models or Dell screw-ups and I really don't see how the picture applies.

RE: Exploded Laptop

By JohnPatDell on 1/24/2007 2:28:26 PM , Rating: 2

Thanks for pointing this out. Fact is Dell has been praised by industry analysts and others for being the first PC company to isolate and act upon what turned out to be a widespread problem with the vendor's manufacturing process.

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RE: Exploded Laptop

By Sh0ckwave on 1/25/2007 6:43:16 AM , Rating: 2

I'm pretty sure it's just Dailytech's standard picture for articles about Dell.

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First business center outside of U.S.?

By EglsFly on 1/23/2007 11:46:41 PM , Rating: 2

quote:
This marks the first time that Dell has opened a business center anywhere outside of the U.S.

quote:
While Dell continues to extend its business practice in India...

Is this not a conflicting statement?

RE: First business center outside of U.S.?

By KristopherKubicki

(blog) on 1/23/2007 11:57:17 PM , Rating: 2

The first statement refers to Dell's business branch, targetted at b2b business. The second referes to Dell's business in general.

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good for malaysian economy

By fliguy84 on 1/24/2007 5:25:49 AM , Rating: 2

After this move by Dell, other companies should cast away their doubts and come to invest in Malaysia too.

RE: good for malaysian economy

By dice1111 on 1/24/2007 12:57:49 PM , Rating: 2

Malaysia is booming. I was there 2 years ago and was really impressed with what I saw. I don't think there is much of a shortage of bussiness investment there. Of course, more wouldn't hurt either.

(I have a soft spot for Malaysia, I lived there for 4 years around 16 years ago, it has changed so much it's unbelieveable.)

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