backtop


Print 31 comment(s) - last by kalak.. on Apr 17 at 2:22 PM


Michael Dell, Dell CEO
Apple comes in fourth in U.S. shipments

With consumers not spending money, sales of PCs and other electronics are nearing their lowest points ever. Despite poor shipments, some categories like netbooks continue to post impressive growth.

The latest shipment numbers from IDC for the U.S. are in and HP has kicked Dell off its perch at the top of the PC shipper list for America. IDC reports that overall global shipments for the quarter were down 7.1% to 63.5 million units shipped.

IDC analyst Bob O'Donnell said in a statement, "HP's dethroning of Dell as the U.S. market share leader and extending its worldwide market share lead is a testament to the company's solid record of business execution over the last several quarters and indicates Dell still faces some challenges in its efforts to reignite its business."

Dell has struggled to turn around as it sheds employees and closes facilities in massive cost cutting measures to help it better compete in the marketplace and become more profitable. IDC reports that the global shipment numbers were better than it had expected. IDC predicted the drop in global PC shipments would be 8.2% from the previous quarter, but the drop was 7.1% according to the firm.

Gartner's numbers for the quarter look a bit different with the drop in global shipments at 6.5% and 67.2 million units shipped. According to both Gartner and IDC, the netbook category is continuing to drive PC sales. The firms both reports that some improvement has been seen in the PC market with inventory levels falling, but Gartner and IDC have different opinions on the impact. IDC reports that it expects production to be stable over the next quarter with Gartner saying the restocking isn’t an indication that consumer demand is improving.

Gartner's George Shiffler said, "We are seeing some evidence of channel inventory restocking, particularly in the United States. This restocking should not be interpreted as a recovery in PC end-user demand; it's still unclear if the global PC market has hit the bottom."

Intel leans more towards the findings of IDC with an announcement this week that it believes the bottom of the market has been reached. The top five PC vendors globally, in order, were HP, Dell, Acer, Lenovo, and Toshiba. In the U.S., the rankings were HP, Dell, Acer, Apple, and Toshiba.



Comments     Threshold


This article is over a month old, voting and posting comments is disabled

From what I see of prices...
By Amiga500 on 4/16/2009 10:49:51 AM , Rating: 5
Dell are already cheaper than HP over the majority.

Therefore people are choosing quality over price.

Over to you Dell...




RE: From what I see of prices...
By Chudilo on 4/16/2009 11:01:20 AM , Rating: 1
Yup. Dell has been selling crap as home editions for years and people still buy it up , 'cause don't know any better.


RE: From what I see of prices...
By TMV192 on 4/16/2009 9:04:57 PM , Rating: 3
Dell has really cleaned up since Michael came back a couple years ago, in terms of hardware they have really got off the crap bandwagon and are shooting for high-end non-gamer segments against the likes of Apple and Sony with the launch of the Studio-One, Studio-XPS and Adamo desktops and laptops, but a lot of people, like you, still have that mentality about Dell that along with the slower economy where more people are picking up netbooks and craptops from acer and hp from Best Buy, are what are probably to blame


RE: From what I see of prices...
By drebo on 4/16/2009 11:52:35 AM , Rating: 2
On the business side of things, it's opposite. HP systems are far cheaper than Dells, and of superior quality. As a VAR of both Dell and HP, we've found HPs to be easier to sell, easier to procure, easier to maintain, and cheaper. In the past year, we've migrated completely away from Dell.


RE: From what I see of prices...
By Samus on 4/16/2009 3:31:07 PM , Rating: 2
Most large corporations I know of are entirely HP powered; Servers, workstations, notebooks, switches, etc, simply because the support is better. Initial price is unimportant to most companies when the cost-of-ownership is lower.


RE: From what I see of prices...
By MonkeyPaw on 4/16/2009 12:34:52 PM , Rating: 2
Not to mention that HP has used whatever components are available in their PCs, thus offering greater selection. Remember when Dell refused to sell AMD products, even during the Athlon 64 vs Pentium 4 days? It was heavily argued that, at the time, Dell had made an exclusive deal with Intel for cheap supply, which kept AMD out of the most popular OEM of those days. However, Prescott was such a bust that the exclusive deal eroded Dell's big advantage. By the time Dell got on the K8 bandwagon, HP had already taken most of Dell's lead away (and, ironically, Core 2 Duo launched months later). That's not to say that the AMD deal did it alone, but it appears that HP's open-minded approach might have helped it along. It appears that Dell's business choices did them in.


RE: From what I see of prices...
By abzillah on 4/16/2009 12:53:41 PM , Rating: 1
I am not defending Dell here, I know dell makes crap PCs for the masses, but Dell PCs for business seem to work really well though. Many of my friends who have bought HP PCs have had nothing but trouble with them. From hard drive failure, to the screens not working, to keys breaking off the keypad on laptops.
I say forget both companies, give me a Lenovo anyday.


RE: From what I see of prices...
By invidious on 4/16/2009 2:32:32 PM , Rating: 2
dell is not cheaper, especially not in the laptop market. they may have cheap computers but if you factor in bang for buck dell is way behind.


By inperfectdarkness on 4/16/2009 7:16:01 PM , Rating: 2
gateway is where it's at in the laptop market. if only they would put high-rez screens on their laptops & actually offer decent 15.4" performance options...


RE: From what I see of prices...
By Lifted on 4/16/2009 5:39:05 PM , Rating: 2
quote:
With consumers not spending money, sales of PCs and other electronics are nearing their lowest points ever.


So let me get this straight, 63.5 million PC's shipped in 1 quarter is near the lowest point ever?

I'd imagine the lowest point EVER would be much, much less than 63.5 million, perhaps closer to single digits. But that's just me and my wild ideas.


Dell's computers are ugly
By TA152H on 4/16/09, Rating: 0
RE: Dell's computers are ugly
By Radnor on 4/16/09, Rating: 0
RE: Dell's computers are ugly
By TA152H on 4/16/2009 3:31:13 PM , Rating: 2
Probably people with Dell computers, or HPs, that don't like their computers called junk, even if they are junk. Or maybe someone that thinks the PS/2 was made by Sony. Who cares, really?

I'd really love to see a company make a really high quality computer like the PS/2, but more attractive. Not that the PS/2 was ugly, is was just plain, but the quality of those computers was so outstandingly high, it's a good starting point. Use the finest materials for the case, spend some serious effort on aesthetics, and ship it with a proper keyboard that weighs at least five pounds and has the clicky feel of the old IBM keyboards, and I really think people would pay for it. A beautiful computer with very high quality parts, an excellent keyboard, and excellent design would sell. Again, even if one in 50 wanted it, the market is so huge that's still a lot. Some would buy it for the appearance, some would buy it for the reliability, some would buy it for the keyboard, etc...

In some ways, you'd save money for it, even if it costed 50% more. You could break down a PS/2 without a screwdriver in a few minutes, and replace anything in it. No cables at all, no clutter at all. On top of that, the machines were extremely reliable.

I know the gamers will get annoyed with this remark (but, really, I don't care about being -1), but computers aren't changing quickly anymore in any meaningful way. A machine that lasts 10 years from now should still be useful for a lot of tasks outside of gaming, so reliability does matter. You'd save money not only on the computer, but the labor of replacing it, etc....

I think there's a real market for this. But, we'll never know, because Dell and HP really only like to compete on price, no quality (which is harder to quantify).


RE: Dell's computers are ugly
By Taft12 on 4/16/2009 4:03:36 PM , Rating: 2
quote:
A machine that lasts 10 years from now should still be useful for a lot of tasks outside of gaming, so reliability does matter. You'd save money not only on the computer, but the labor of replacing it, etc....


A fine comment, but the very nature of this story reveals Dell and HP are not at all interested in building a PC that lasts 10 years. Try shipping 60 million PCs a year when a PC lives that long.

The masses have spoken and they are not interested in a high-quality computer at a premium price, they want something for $299 at Best Buy. Unfortunate but true.


RE: Dell's computers are ugly
By TA152H on 4/16/2009 5:09:41 PM , Rating: 2
I wasn't really referring to the masses, as I mentioned, I was only talking about a relatively small percentage.

In reality, the masses haven't spoken as you say. Look at Apple. They sell a bad computer at a high price. How about a good computer at the same price? If there's a market for Apples, and there certainly is, there's a market for the type of computer I'm talking about.

I wasn't really saying HP or Dell, although even with them, it could work. The margins are paper thin on the machines they sell now. A higher cost computer, could have higher margins, and you'd have a lot of brand loyalty. It's not like Intel where you can't really gain market share, since you have most of it. If a maker can produce a very appealing computer that isn't a commodity, they can gain market share. Look at Apple, again, for an example, and their computers aren't so appealing, and don't represent engineering excellence.


RE: Dell's computers are ugly
By Radnor on 4/16/2009 5:37:56 PM , Rating: 2
Unfortunate but true.

Joe Consumer wants the best possible quality with the lowest possible price. I agree with competition but i hate when a company deteriorates the product so it can sell it cheaper.

As i said before, the factories that "make" Dells, HPs, Apples of this world are basicly the same 3 or 4. So for me it is all the same. I've been in this bussiness for 15 years as a professional and although we all agree that price for the PC has fall down alot, the quality has come down aswell. Not really on the outside, but more on the inside. Joe Consumer loves shiny things.

This is more obvious on the laptop area. In Desktop you can still buy very good, solid and durable hardware if you want to pay a bit more. I don't say shell out 300$ for a motherboard, but on 150-200$ you can already find pretty good material in this specific case. All GPUs i owned to this day still are in working condition and you can add old things like 2xVoodoo 2 12mb in SLI. My lil'bro still plays WoW on a Athlon XP 1500+ with a 9600XT. And that's a old machine that i can't imagine the amount of hours it has on its back.

As for the gamer commentary i just have one thing to say, software isn't keeping the pace with hardware. I don't talk about multithreaded apps, or Open CL. Mainstream software/usage is far from taking advantage of the processing power inbuilt in a normal PC. As for gamers, we are still pulling the industry a bit forward. We are the tweakers, overclockers, reviewrs, modders and all that fine hobbies we have.

All i think it is a shame that in Laptops didn't happen what happen in Desktop Land. No ATX/BTX/AT/etc/ standarts were made, so firms chocke holded on proprietary designs.

That basically allowed them to make the crap they wanted. Of course Joe Consumer wants cheap, so i guess he deserved it.


RE: Dell's computers are ugly
By kalak on 4/17/2009 2:22:59 PM , Rating: 2
quote:
I'd really love to see a company make a really high quality computer like the PS/2, but more attractive. Not that the PS/2 was ugly, is was just plain, but the quality of those computers was so outstandingly high, it's a good starting point. Use the finest materials for the case, spend some serious effort on aesthetics, and ship it with a proper keyboard that weighs at least five pounds and has the clicky feel of the old IBM keyboards, and I really think people would pay for it. A beautiful computer with very high quality parts, an excellent keyboard, and excellent design would sell.


They already sell this: SONY VAIO


Another way to interpret that...
By Motoman on 4/16/2009 11:05:54 AM , Rating: 2
..."HP sucks less than Dell"

In all honesty, any experiences I've had with Dells have been pretty horrible, although in fairness somewhat better lately than they used to be. HP has always been a better bet.

For laptops you don't really have choices - you buy one made by a major OEM. If you need a desktop and can't build it yourself, my recommendation is always to get one from a local shop in your area. You will likely pay more, but it will almost certainly be of higher quality and you'll get better customer service.




By Aloonatic on 4/16/2009 11:18:39 AM , Rating: 2
Over here in the UK dell are not viewed that badly, at least in the circles that I move in. That's probably more to do with the competition that they face however, rather than anything else.

I can't think of anyone who has thought of buying HP until very recently, certainly not on-line anyway as their site (over here) is pretty awful, at least Dell's is easy to use and informative.

For the average home user that I have ever talked to the options are Dell via the internets or a computer bought from the high-street, where PC World is the biggest player. PC World and other high-street retailers have got a bad reputation from years ago in the days of Packard Bell and E-Machines computers that were by and large utter junk. They have since started to sell more Compaq (HP I think) machines and Dells as well.

I totally agree with you that the best bet is a local builder, but often people are not interested in that over here, maybe it's a culture thing? I know that I prefer to build my own.

A lot of people here went the PC World route first and then bought their next PC from Dell which was usually much better quality so they are not held in as such low regard at it seems that they are in the USA.

I enjoy going on their site from time to time, just to see how much they charge for "up grades", they sure know how to charge for things.


By jonmcc33 on 4/16/2009 4:35:33 PM , Rating: 2
Funny, in the past 11 years of my IT career I've seen solid products out of Dell. Their PowerEdge servers have been great. The only real bad egg were their slim line Optiplex 270 series that had nasty capacitor issues due to lack of airflow in such a compact design. But their Optiplex GX520, 745 and 755 series have been great. Their Latitude laptops have all been improved greatly over the years.

Regarding customer support, I've never had a problem with Dell. HP on the contrary though was horrible in my experience with them. Their computer support was the worst and when trying to get printer support I have usually been bounced through 4-5 different people before getting the proper help.


A bit surprising...
By Bonrock on 4/16/2009 12:13:59 PM , Rating: 3
I'm actually rather surprised by this news. In my opinion, Dell has made great strides in design and quality in the past couple of years while HP has not. Two years ago, I never would have recommended a Dell to anyone, but today they have several compelling models, such as the Studio XPS 13 laptop and the Studio Hybrid desktop. I myself purchased my first Dell a year ago--an XPS M1330 laptop--and I've been very happy with it.

Perhaps HP's stronger retail presence is what's helping them here? I'm really not sure what else it would be.




It Pays to Have Support In Country
By jcbond on 4/16/2009 1:18:09 PM , Rating: 2
I've heard a ton of complaints about Dell's support - especially for consumer products. My personal experience covers both HP's business and personal lines of laptops (I alway DIY desktops)
Business - I had to have a battery replaced under warranty. I used HP's website,and downloaded their checkup facility. They agreed the battery was bad and overnighted me another. There was problem with the one they sent. When I called, they didn't bother with the checkup and overnighted me another one. This resolved the problem and I was done when I returned the old batterys using the packaging they shipped. All-in-all relatively painless
Personal - my wife's motherboard was damaged - the computer wouldn't boot. I called the store (Costco - excellent place to buy from. UNBEATABLE return policy) The concierge got HP on a conference call. A few questions, and the next day I had a box to ship the computer in. It was a quick turnaround, too. I think my wife was unable to use her laptop for all of about a week.
So, I'm pleased with HP and how they handle warranty issues. Also, I had to downgrade my laptop to XP. HP's website made it easy to get all the drivers needed, so I'm happy with that. As for the design - their personal lines have a nice design. The worse thing that I can say about them is that the ones that include the separate numeric keypad (which my wife initially wanted since her business is tax analysis) have awkward keyboard dimensions. And the glossy screens have annoying reflections, but who doesn't use them? They are all pretty attractive with nice lines and those inlaid designs.
I'll definitely look at HP before I look at anyone else.




Dell Optiplex systems are great
By Sivar on 4/16/2009 2:47:34 PM , Rating: 2
Most experienced IT people aren't exactly big fans of Dell's home systems, but their business systems like the Optiplex are great. I only wish someone made a case as good as Dell makes now.
They are easy to work with, easy to maintain, consistent, and incredibly quiet. I love how you can open the case with effectively the push of a button. The main cooling fan is near the center of the case, so most of its noise (and it's already a quiet, huge fan) is dissipated inside. Even the most expensive Lian Li cases still use fans which are close to the surface of the case, because it's hard to make a general-purpose fan near the motherboard. There are so many motherboard configurations, they'd probably have to sell a ton of plastic shrouds to accommodate them.
That said, the older Optiplex cases (say, from early 2000's) are some of the worst, most retarded designs I've ever seen from any manufacturer. Try inserting a USB device in the front when they are on the floor. The ports are at a 30 degree angle down, so you practically have to get on your hands and knees. Good thing Dell learned how to make a case. I hope the designer of the previous one was fired. And maybe shot.

The Vostro series is okay, but it's no Optiplex. Of course, it's cheaper.

How are HP's business machines compared?




By Pythias on 4/16/2009 6:16:20 PM , Rating: 2
I quit buying HPs when I learned of their little pretexting scam.

http://online.wsj.com/article/SB116122600055097332...




Blame Alps
By Hacp on 4/16/2009 10:08:01 PM , Rating: 2
Alps has got to be the worst touchpad ever! Dell put Alps in all their budget systems, therefore scaring away all of their customers.




Dell vs. HP
By ExarKun333 on 4/16/2009 11:25:35 AM , Rating: 1
Personally, I loved HP until they merged with Compaq; their quality took a turn for the worse after that IMHO. I don't really have experience with their quality of late, so it may be improved.

I do know that my company switched over from Dell to HP after having exclusive Dell workstations, laptops, and servers for over 10 years. It's too early to tell if the switch was for the better, but I can attest to HP taking some of Dell's marketshare.




Not sure I believe this...
By MrBungle123 on 4/16/2009 2:19:00 PM , Rating: 1
quote:
The latest shipment numbers from IDC for the U.S. are in and HP has kicked Dell off its perch at the top of the PC shipper list for America.


If I had to guess I would say the top shippers of PC's in the US would be FexEx followed by UPS but thats just me.




By Kartick on 4/17/2009 5:32:48 AM , Rating: 1
I worked for a Dell sales / tech support outsourcer in India till a year back. Moving from a sales rep, to coach to team lead to Area manager I saw it all!
I feel things started going down hill mid 2004. Moving from SMB sales to CTS in towards the fag end of 2005 I found out why.
Technical support was a joke. It was all about the AHT, Customer SAT.....damn...it was only about the CSAT!
Other managers were forced to push their teams to work over time (a standard shift was 9.5 hrs breaks included) by 2-3 hrs. all for CSAT. You were pink slipped for bad CSAT / high AHT.
Training was thought as a solution however it was timed by Dells own resources who were stationed onsite. Reps would then need to still get back and pick up thir call numbers.
Bad management / bad work environment (Bosses were abusive)!

When I started out with Dell in 2002 work was great! I see how the company has slipped since then. Mr. Dell...Wake UP!




Both Dull and HP will be in trouble soon
By Beenthere on 4/16/09, Rating: -1
RE: Both Dull and HP will be in trouble soon
By bissimo on 4/16/2009 11:06:47 AM , Rating: 2
I agree that a downturn at the Big 3 will have a ripple effect all over the economy, but how exactly is their predicament the fault of lawmakers? Seems to me like they've been digging their own graves for years with crappy cars.


By murphyslabrat on 4/16/2009 11:15:32 AM , Rating: 2
It's possible that he's referring to all those annoying safety regulations that jack up the car's price so much /joking


"Young lady, in this house we obey the laws of thermodynamics!" -- Homer Simpson

Related Articles













botimage
Copyright 2014 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki