Print 17 comment(s) - last by Ryanman.. on Aug 26 at 6:45 PM

XPS M1330 in Pearl White
Dell discontinues Pearl White on future XPS M1330 purchases

Dell's new 13.3" XPS M1330 notebook was first covered by DailyTech in early June. The notebook boasted a sleek new exterior and a larger screen than its predecessor: the 12.1" XPS M1210. Dell officially launched the notebook in late June with a starting price of $1,299 in Tuxedo Black, Pearl White and Crimson Red.

Since the launch of the XPS M1330, Dell has been having troubles keeping up with customer demand. Parts shortages and quality problems with the high-tech paint finish has contributed to customer delays.

Dell discussed the problems at length on the company's Direct2Dell blog site. "Right now, Tuxedo Black is the only color that is consistently meeting our quality standards. That's one reason why some customers are getting their orders before others," said Alex Gruzen, Senior VP for Dell's Consumer Product Group. "Crimson Red and the Pearl White colors require more coats of paint and more touches to create the finished product -- that means there is more opportunity for dust contamination."

Gruzen goes on to explain that it takes up to five coats of paint to produce an acceptable finish for Pearl White. As a result, Dell had discontinued the color from future XPS M1330 purchases. Customers who have already placed an order for an XPS M1330 in Pearl White will still receive their orders, however.

Gruzen also points to shortages of the LED-backlit display for the customer shipment delays. "This relatively limited supply base combined with stronger than anticipated demand-the number of orders has simply exceeded our expectations --has contributed to the delays," continued Gruzen. "Our vendors are ramping production as quickly as possible, but these displays continue to be in short supply."

Customers are still likely to be waiting quite a while to receive their XPS M1330 systems -- especially if they ordered Pearl White or Crimson Red. According to Dell, they have only managed to work through roughly 10 percent of their backlog.

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By kibets on 8/5/2007 2:20:23 PM , Rating: 3
I ordered the Crimson one 24th. It says on my oder details the unit will ship 9/7.

Spoke with the rep at Dell and she said it would arrive before then, they just put a worst case date on the order.

RE: Crimson
By kibets on 8/5/2007 2:22:02 PM , Rating: 2
I wonder if we will see the White ones on eBay since they are such limited run.

RE: Crimson
By jonmcc33 on 8/5/07, Rating: -1
RE: Crimson
By FNG on 8/5/2007 2:52:38 PM , Rating: 2
Um, people will pay for anything if they want it.

RE: Crimson
RE: Crimson
By middlehead on 8/5/2007 3:21:24 PM , Rating: 2
Meanwhile, the plain old Latitude d630s I ordered at work were supposed to ship last Monday and still haven't moved.

RE: Crimson
By euclidean on 8/6/2007 11:49:22 AM , Rating: 2
Same here :| seems the LCD displays are really in big demand. At least that's what the dell rep told us the other day.

The interesting thing is they have the bags we ordered with them set to ship about a month after the laptops there a Nylon shortage now too? lol.

RE: Crimson
By Ryanman on 8/26/2007 6:45:45 PM , Rating: 1
It seems the LCD displays are really big in demand....

NEWS FLASH: Multi-billion dollar corporation can't get enough LCD's, while ordinary end-users and every single other computer manafacturer can. Dell users suckered. People smart enough not to buy Dells agree...
"They deserve it!"

RE: Crimson
By stncttr908 on 8/5/2007 6:35:00 PM , Rating: 2
That's true. The delivery date for my 1420 was estimated to be between August 20-25 and I got it on the 1st.

Stupid Dell
By Comdrpopnfresh on 8/5/2007 3:23:25 PM , Rating: 1
Maybe if they spent more time on their products than the commercials featuring them...

RE: Stupid Dell
By afkrotch on 8/5/2007 3:38:28 PM , Rating: 1
Man, why don't they make a nice blue one?

RE: Stupid Dell
By firewolfsm on 8/5/2007 3:40:29 PM , Rating: 2
It's common sense that every company leaves about 10% of their spending budget for ads. If they didn't they wouldn't have so many orders.

Business 101, much?
By rmaharaj on 8/5/07, Rating: 0
RE: Business 101, much?
By afkrotch on 8/5/07, Rating: 0
RE: Business 101, much?
By Aprime on 8/5/2007 7:33:21 PM , Rating: 2
They're not admitting delays with the Inspiron line unless you call them. And no, they're not calling you to tell you your product is backordered and will be shipped 2-4 weeks late, either.

Should've ordered a Vostro, ugh.

I got mine
By BillyBatson on 8/5/2007 8:34:36 PM , Rating: 2
I ordered mine on June 27th and recieved it July 29th. Black, 2ghz, 1gb ram, 120gb hs, LED LCD, fingerprint, wifi N, BT6 cell bat
I am having 1 problem with it so far. When I close the lid it goes into standbye, when I open it and press buttons to bring it back it comes back but automatically lowers the resolution from 1280x to 1024x and I must manually set it back. it is driving me crazy!!!!!!!!!!!!!!!!!!!

By aguilpa1 on 8/6/2007 10:16:55 AM , Rating: 2
I ordered mine in red, regular screen no LED, on 30th it says deliver schedule of 8/22/07? I hope it comes through by then and isnt delayed, plus I ordered through a dell supervisor who gave me a discount!!, yeah!

"We shipped it on Saturday. Then on Sunday, we rested." -- Steve Jobs on the iPad launch

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