Last week DailyTech reported that Dell had opened the company’s first Dell Direct store in Dallas, TX, and is planning to open another one in New York later this year. In the article I stated that it didn’t appear that Dell had a service center at the store locations and that consumers would likely have to use Dell’s support numbers for help with their products.

One of our readers, TWalsh, quickly pointed out to me that the Dell Direct stores do in fact have service centers which was further substantiated by a promotional video highlighting the store released by Dell on the company’s blog.  According to the Video the service centers are fully staffed with trained Dell technicians and will be able to deal with any problems customers bring their way including ordering and installing broken components and dealing with software related issues.