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The Sound Blaster Audigy 2 is among the cards which Daniel_K improved the Vista functionality of, which Creative says is "stealing".  (Source: Creative)
Creative is not a fan of its fans

Many Creative soundcard users are enraged by the company's latest corporate tactics.  In the past, many high-end PC components have been almost synonymous with custom drivers.  Whether it be NVIDIA, ATI, or Creative; graphics and sound chip makers have large fan bases who write custom mods both out of a desire for performance and out of necessity.

However while most hardware manufacturers have cast a blind eye on the driver modding community or even encouraged it, Creative has taken a hard-line stance that has many users crying foul.  Creative on Friday posted a notice on its message board, threatening driver maker "Daniel_K" with legal action.

The notice, posted by Phil O'Shaughnessy, vice president of Corporate Communications at Creative, reads as a terse cease-and-desist.  O'Shaughnessy states:

We are aware that you have been assisting owners of our Creative sound cards for some time now, by providing unofficial driver packages for Vista that deliver more of the original functionality that was found in the equivalent XP packages for those sound cards...By enabling our technology and IP to run on sound cards for which it was not originally offered or intended, you are in effect, stealing our goods.  When you solicit donations for providing packages like this, you are profiting from something that you do not own.  If we choose to develop and provide host-based processing features with certain sound cards and not others, that is a business decision that only we have the right to make.

The origin of this driver controversy stems from the transition from Windows Vista from XP.  When Creative rewrote the drivers for its Sound Blaster Audigy series, it left off a number of features.  Among these features were DVD-Audio support, DD/DTS decoding, an equalizer, CMSS2/CMSS Stereo Surround support, and THX Options.  Many alleged that Creative purposefully crippled its older Sound Blaster cards to push sales of its flagship X-Fi cards.  Others point out that all the Vista drivers for Creative cards, including the X-Fi drivers, are filled with glitches and frequently crash and stop working, indicating that the problem is more a general lack of success in driver writing.  Some users have even reported that they've experienced crashes and have been unable to restore their soundcards to working order, even after numerous driver reinstalls.

Amid all these problems, Daniel_K stepped into action and released a set of custom drivers for the Sound Blaster Audigy series.  These drivers re-enabled the crippled functionality from XP, improved stability, and improved general performance.  Daniel_K, having spent many hours programming the drivers, solicited contributions from supporters as is-oft done in the custom driver community.

An enraged Creative is now battling to squelch the spread of the drivers online, unhappy that the drivers enable features that it intended not to allow.  However, it is now facing an uprising from its former supporters, as indicated in the forum thread in which Daniel_K was put on notice.  The forum thread features over 1,600 messages, nearly all angry blasts against what is perceived as Creative's draconian assault on the modder community.

User "Eggchaser," a "trusted contributor" writes, "He does something that Creative are either not capable of doing or refuse to do.  If you are not capable then I suggest you sack your software writers and employ ones that can ... Incidentally you flagship products (X-FI) STILL do not run properly on Vista with YOUR drivers ... Shame on you for doing this, actually I laugh at you for doing it because what you have done is lost yourselves customers ... One customer lost and counting."

Another contributor, "includeao," writes, "daniel_k must be praised has a hero ... Creative IS stealing MY goods with bad marketing, services and drivers."

Many users are suggesting a boycott of Creative.  Creative is already sagging under sinking sales of sound cards and its stock price dove steeply enough for it to voluntarily delist itself from NASDAQ last year.  For an interesting read on the business side of Creative's woes, refer to AnandTech's analysis of the company.

While daniel_k's posts on the creative forums advertising the drivers may have been deleted, the O'Shaughnessy memo does indicate that daniel_k intends to keep up his modding. 

Says Shaughnessy, "Although you say you have discontinued your practice of distributing unauthorized software packages for Creative sound cards we have seen evidence of them elsewhere along with donation requests from you.  We also note in a recent post of yours on these forums, that you appear to be contemplating the release of further packages."



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Creative
By Master Kenobi (blog) on 3/31/2008 10:40:44 AM , Rating: 5
They had their day but will eventually crumble. It will be a good day when that finally happens. Maybe whoever buys them out will put their IP to better use. I haven't seen anything out of them in a number of years.




RE: Creative
By Chadder007 on 3/31/2008 10:46:56 AM , Rating: 5
Ive been tempted to replace my onboard sound for a long time with a Creative card. This kind of crap from them is exactly why I haven't done so. Good Bye Creative.


RE: Creative
By dgingeri on 3/31/2008 11:05:08 AM , Rating: 5
Try an HT Omega card. They have great Vista drivers, with very little fluff to them. Actual working, memory-efficient drivers! What a concept! It's something Creative gave up on back in the Windows 95 days.


RE: Creative
By Chadder007 on 3/31/2008 11:32:06 AM , Rating: 2
Thanks. :)


RE: Creative
By Golgatha on 3/31/2008 11:59:27 AM , Rating: 5
What they haven't given up on is throwing an AOL trial shortcut on your desktop along with the default driver install.

They also haven't given up on requiring the original driver CD drivers being installed, before installing full-package web driver updates.

I just checked the Steam stats, and aggregate Creative chipsets make up right at 6% of all users. 2.8% being their flagship X-Fi chipset. Creative has been irrelevant for years.

Dear Creative,

Please start supporting your products for longer than one year after release. Also, please release drivers more than once every 2-3 years for you $100 flagship X-Fi series. Oh, how about getting with the times and making a PCIe version of your products too.

Thanks,
Your paying sheeple.

(I'm just as guilty BTW. I own an X-Fi Gamer card currently, and I'm nearly certain this is my last Creative purchase ever.)


RE: Creative
By StevoLincolnite on 3/31/2008 1:41:55 PM , Rating: 2
They have a X-FI Xtreme PCI-E card.
http://guru3d.com/article/sound/505/


RE: Creative
By dgingeri on 3/31/2008 1:49:09 PM , Rating: 5
That has been around a little while, but if you look at the reviews, it has worse driver issues than the PCI cards.

http://www.newegg.com/Product/Product.aspx?Item=N8...

I sure wouldn't buy one.


RE: Creative
By Omega215D on 3/31/2008 3:49:33 PM , Rating: 3
That card (Xtreme Audio) is not a true X-Fi card since it doesn't use the X-Fi chip. You just have a more advanced Audigy2 card.

Plenty of publications and sites state this as well as just taking a look at the specs alone. The X-Fi Xtreme Gamer card ($80 - 100) is the true low end X-Fi. So in essence Creative should really release a PCIe X-Fi.


RE: Creative
By therealnickdanger on 3/31/2008 2:54:32 PM , Rating: 2
If I understand the Steam stats properly, they identify your hardware based upon drivers used - so if everyone is using hacked drivers...? I know I used a hacked driver for my GF GO7800 because neither Dell or NVIDIA would support it and Steam couldn't identify it beyond its manufacturer... :/


RE: Creative
By Master Kenobi (blog) on 4/1/2008 8:29:29 AM , Rating: 2
Steam tracks hardware and drivers separately. Scroll all the way down the steam page and you will see driver tracking as well. It actually grabs from the msinfo32 menu.


RE: Creative
By omnicronx on 4/1/2008 12:12:36 PM , Rating: 2
quote:
It actually grabs from the msinfo32 menu.
Many custom drivers leave the name blank, or have it set to unknown unless maker of the custom driver specifically sets it..
Infact I have even in the past installed an unauthorized xp driver on windows vista, and it came up as - under under the name field in msinfo32..


RE: Creative
By SiliconJon on 3/31/2008 5:43:39 PM , Rating: 2
I quit buying Creative over four years ago for almost the identical gripes you stated. I am not surprised they still do their same 'ol crap, coupled with fraudulent specifications and software practices, but I am surprised enough people still patronize them to keep them alive.


RE: Creative
By Gravemind123 on 4/1/2008 12:15:20 AM , Rating: 2
It's sort of ironic that they have software issues with their soundcards as I bought a Creative Zen over and iPod or Zune because it didn't have need any proprietary software, and thank god it doesn't since Creative seems to be the company I would trust least to make working software.


RE: Creative
By robinthakur on 3/31/2008 12:05:30 PM , Rating: 5
I think what's most revealing about this uncharacteristically frank statement from someone at Creative is their pretty blatant contempt for people who've bought their products and oh so unreasonably expect them to work on Vista. They clearly gambled on Vista being a big success and everybody running out to buy a new card because their old one 'stopped working'. However, they haven't abandoned the hardware as orphaned cards, they are deliberately crippling the functionality in Vista!! What's mildly amusing is that the newer 'designed for Vista' cards have very spotty drivers too...

That they could purposefully inconvenience their paying customers like this with bold-faced impunity is disgusting and really speaks to their lack of respect. I've avoided Creative like the plague since I realised a while back that their software is some of the worst around while conversely, their hardware is top notch. Weird. The situation has been the same for many years and a smarter company would have wised up by now to the user feedback. No wonder they're getting worried about the Asus cards and threatening legal action etc, they're clearly cornered.

I hope this gets a lot of publicity and that people really stop buying their products. Its nasty, cynical anti-consumer practice and frankly so many other options exist which are just as good as or are better than creative, why would you voluntarily pay to be treated like this?


RE: Creative
By omnicronx on 3/31/2008 12:54:20 PM , Rating: 5
Vista has a reworked sound api, in which it no longer supports direct sound with hardware acceleration. As creative pretty much exclusively used direct sound, creative decided to take the cheap and easy path of creating a driver work around for this problem. This is why old and new cards alike are crashing all over the place, they both still use direct sound, without hardware acceleration, and instead rely on alchemy drivers to do the work.

Before people bast on MS, directsound was an inefficient way of producting sound, and was the cause for many sound issues within previous versions of windows. Creative was notified long ago about these changes, and instead of creating a new driver for a product that was never marketed as 'Vista', they decided to make a money grab, create a crappy work around, and sell it to those who would be in dire need of sound once they installed vista.

Best part is this move shouldnt surprise anyone, creative has always tried to get every penny they could. One of the greatest blunders I have seen is all of the original cards higher than 2channel, had better dacs(digi to analogue converters) on the rear channels than on the fronts. They didnt want to change the design process, so they used the same parts for the front dacs, and decided to use a superior dac for the rear. Lucky for those that knew, there was a custom drivers that switched the front channel to the rear dacs, resulting in what i thought (at the time) was much better sound..


RE: Creative
By Samus on 3/31/2008 1:57:50 PM , Rating: 5
Poor Aureal. Creative never did anything with A3D.

At least when nVidia purchased 3Dfx's IP, they did stuff with it.


RE: Creative
By TheDoc9 on 3/31/2008 2:31:42 PM , Rating: 3
yep, and creative is getting it back now. Forcing Aureal out delayed advancement in sound technology until very recently. There company should fail.


RE: Creative
By dilz on 3/31/2008 3:29:36 PM , Rating: 3
Creative's treatment of Aureal really soured my opinion of them as a (then) market leader. Since then I've owned a SBLive! Value... The drivers were okay, though difficult to find and apply, but I was never as much of a fan of CL's reverby EAX as I was of Aureal's A3D. Like many other posters have remarked, I've stuck to onboard solutions for most of the last decade. VIA's Envy and the more recent OxygenHD are clearly the future of PC-based sound solutions.

I couldn't be more pleased by CL's difficulties.