in large markets such as San Francisco and New York City have long
complained of lackluster 3G service -- though analysts were somewhat
surprised to see AT&T ranked last in 17 other cities. In
San Francisco, Verizon had a 74 overall score, with AT&T
receiving a disappointing score of 39.
Prior to this report,
many tech enthusiasts believed AT&T struggled in markets where
consumers demand the most of their providers, but that turned out to
"We believe it has been an elitist investor
view that only a few high profile AT&T markets are having
problems on the theory that only 'tech savvy' residents of coastal
cities would find enough use in the (Apple) iPhone to impact the
quality of AT&T's network," said Walter Pieck, a Pali
analyst, in an investor note.
There has been an increased
amount of chatter regarding the iPhone switching to Verizon Wireless
(after a network switch from CDMA to LTE),
which leads the way among subscribers, after the AT&T/iPhone
exclusivity contract ends.
AT&T must now attempt to fix
its customer relations issues -- especially if it wants to keep the
iPhone -- as a combination of dropped
3G coverage, and similar issues. If Verizon doesn't get the
iPhone, it's possible T-Mobile, which ranked No. 2 behind Verizon,
may be the next company to offer the iPhone.
responded with the following statement to Consumer Reports:
“We appreciate and value all customer feedback. We learn from it
and it helps us serve our customers better. Without question the
surest indication of customer satisfaction is churn, or turnover. For
the last quarter, our postpaid churn was just 1.17 percent.”
Consumer Reports latest findings
seemingly add more fuel to the fireballs
that Verizon has been throwing AT&T's way over the past few