UK-based game console repair company Micromart has been
fixing video game systems for over a decade. On its website it advertises that it will repair
PlayStation 2, original Xbox, PSP and replace screens for other handheld
Micromart, which used to repair the Xbox 360, recently posted a
notice on its website that it “has now withdrawn from offering a repair service
for the dreaded 3 Red Lights fault.”
The company states that, “This problem is endemic on the
Xbox 360 console and the volume has made this repair non-viable.” Micromart
will also no longer fix Xbox 360 consoles that display screen freezing
problems. The company, however, will continue to support all other repairs to
“We were seeing about 30 a week before we pulled the plug on
the service,” said Micromart’s Jeff Croft to GamesIndustry.
“We saw it over a period of several months and it was just getting worse. It
began towards the end of last year. Once the twelve month warranty finished
then we started to see more and more machines being sent in to be looked at.”
“The work we had done to the console lead us to believe that
basically it was a fault with the motherboard and not something that could be
resolved easily. And it wasn't going to go away,” continued Croft.
“We're not taking
that thing on board; we won't repair them. We originally did some work with it
but it's labour intensive and it isn't really a feasible repair for us to
undertake. We would probably end up charging GBP 100 [$202] for a repair and we
still wouldn't be happy with the end result,” he added.
A recent investigation by DailyTech on Xbox 360 warranty returns revealed that up
to a third of Microsoft’s latest console fail.
quote: Contrary to what the fanbois and Microsoft say.
quote: 1. The connotation of "fanboy" is that they are irrationally enthusiastic for the product/company beyond reason - I would consider that a negative trait
quote: 2. You say Microsoft is being unethical - what are they doing that is unethical? I'm not much into XBOX, but it seems like they've been paying for in-warranty issues and have extended some warranties. Unethical would be if they didn't honor the warranty.
quote: No company in their right mind is going to tell you the failure rate of any of their products.
quote: Its like freedom of religion
quote: And don't tell me that Microsoft intentionally planned for the product to fail just after the warranty expired. That's doesn't make any logical sense, and it would be very difficult to design the product so that it "wears out" right at that point in time.
quote: Then what is "Planned Obsolescence"?
quote: People are "fanbois", aka "Fanboys", because they have a positive experience with a service or product. Xbox 360 "Fanbois" have obviously enjoyed their purchases to the fullest extent, have not experienced with vast issues with the console, and wouldnt trade it for anything else. I dont think that deserves to give them a negative classification.
quote: This goes with everything too. Look at Cubs fans, what positive experience do they have?
quote: You're wrong. Some people are fanboys because of a positive experience. Some people are fanboys because of hatred for another company. Some are fanboys just because they picked one side. Some are because they like the underdog. There are many reasons for being a fanboy, and positive experience is just one of them
quote: We would probably end up charging GBP 100 for a repair and we still wouldn't be happy with the end result.
quote: Common sense would be to raise the price of the repair service for the 360.
quote: basically it was a fault with the motherboard
quote: I think they need to add a monster set of heatsinks with heat pipes and an extra fan.
quote: Does anyone know how the new X360 Elite is doing?
quote: My 360 has been sitting on a well ventilated entertainment center ever since I got it, and I have it connected to a very expensive surge protector. Anyway I just hope I get it back soon and that they actually fix it.