Companies, businesses learning how to offer content through social media
If you're planning a trip or vacation to another area in the near future, browsing several different social media sites for additional discounts can be beneficial.
Many of the major hotels on the Las Vegas strip, for example, are on Twitter, Facebook, and other social networking sites. A quick search revealed Luxor, Excalibur, Hooters Casino, MGM Grand, Caesar's Palace, Pure Management Group, and several other major hotels can be found online.
During a recent vacation to Las Vegas, I received tips and deals from several different official accounts, including Luxor, MGM Grand, Caesar's, Pure, and a few restaurants on Twitter.
Southwest, Delta and most major airlines also give customers a unique insight into the airline industry -- and offer coupon codes and specials before they're released elsewhere.
I had a problem with my AT&T phone bill, but recently reached out on Twitter to find a resolution to my problem. I'm not working with an AT&T employee to fix up a couple of lingering payment issues that have added some extra money to my bill.
Instead of sitting around waiting on hold to deal with a person in a call center, a quick tweet or message on Facebook can help. If you have a problem with your cable, phone or some other type of bill, reaching out in the Web 2.0 world may be helpful.
I applaud the companies that are able to use Web 2.0 properly, as it's a unique, innovative method for companies to interact directly with customers.
There are still some major companies that need to learn how to better adapt to Web 2.0. It's obvious that not every company needs to try and use social media to prosper, but users on Facebook, Twitter, MySpace, and other sites definitely notice the effort. Companies interested in optimizing their time on the Internet could start by reading a book or some blogs.
"The Space Elevator will be built about 50 years after everyone stops laughing" -- Sir Arthur C. Clarke
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