backtop


Print E-mail del.icio.us 83 comment(s) - last by pugster.. on Mar 6 at 3:52 PM


CompUSA locations before the announced closings.
CompUSA announces plans to close over half of its US locations

Earlier this year, Circuit City announced a handful of store closings in the United States along with 60 more in Canada.  Today electronics retailer CompUSA is following suite, but more drastically. The company announced that it is closing 126 stores nationwide (DOC) leaving just 109 stores in 39 states and Puerto Rico.

"Based on changing conditions in the consumer retail electronics market, the company identified the need to close and sell stores with low performance or non-strategic, old store layouts and locations faced with market saturation," said CompUSA CEO Roman Ross. "The process began last week with the closing of four CompUSA stores and over the next 60-90 days."

The company will receive $440 million USD in cash to facilitate the restructuring. According to the Houston Chronicle, the cash will come from its parent company U.S. Commercial Corp. which is controlled by Mexican billionaire Carlos Slim.

In Texas alone, CompUSA will close seven out of nine stores in and around Dallas, Texas. New Jersey will see 10 out of its 11 total stores fall by the wayside and six of the seven CompUSA locations in Massachusetts will be shuttered.

The increasingly cut-throat electronics arena has taken its toll on CompUSA. Its more nimble rivals like Best Buy and Circuit City have made greater strides in maintaining up-to-date stores and adapting to changing market conditions and consumer tastes.

CompUSA locations like the one in Skokie, Illinois have the following phone recording for customers calling in, "Thank you calling CompUSA Skokie. Please join us for the store closing sale in progress. Call as at 1-800-COMP-USA or visit us on the web at www.compusa.com. We look forward to serving your technology needs."

CompUSA also came under fire in recent years for its mail-in rebates attached to many of its products. The company received number complaints from consumers nationwide who reported unfulfilled rebate requests and deceptive advertising practices. The Federal Trade Commission (FTC) came down hard on CompUSA and its rebate practices issuing a number of changes that had to be made to ensure that the rebate process was made easier and less treacherous for the consumer.

The resulting system that rose from the FTC's probing was CompUSA's eRebates program. Under the program -- which is slightly more complex than Staples' Easy Rebates program – users can enter in their receipt information online to submit a rebate. UPC codes and receipts are not required to be mailed in and the process is completely electronic and relatively trouble-free.

To see if locations in your area will survive or be closed due to restructuring, you can follow this link. If your location is not shown in the list of stores, it will be closed within the next 90 days.



Comments     Threshold


This article is over a month old, voting and posting comments is disabled

Good.
By Runiteshark on 2/28/2007 7:05:27 AM , Rating: 5
Eat it CompUSA. I went to 3 friggin CompUSAs in the Denver area looking for a simple SATA cable. They had a repair service with a little box full of them, and the brilliant people there wouldn't even sell me one. Not even if I offered $10 for the stupid cable.

And all of the other stores were sold out too.

I do feel kind of sad though, CompUSA was the one place where I could find stuff that nobody else had that I "needed now" (ie thermal paste, SATA cable, etc). Where am I gonna go now?

Also is there some definitive reason why every time I try to post I have to submit 20 times until it goes through? Or did someone fail asp class?




RE: Good.
By KristopherKubicki (blog) on 2/28/2007 7:12:11 AM , Rating: 2
If you don't let the page load before you hit send, it will give you an error.


RE: Good.
By ShangoY on 3/1/2007 4:51:10 PM , Rating: 2
Just threadjacking, but I've put up a complete list of closing and open stores here:

http://www.earthlinkk.com/CompUSA.htm

Have fun shopping.


RE: Good.
By FITCamaro on 2/28/2007 7:12:40 AM , Rating: 2
I know what you mean man. Nearly every time I try to post it takes me about 10 tries.

CompUSA always did have higher prices. But every now and then they'd have something on sale at a good price after the rebate. Thanksgiving last year they had 500GB hard drives for like $100.


RE: Good.
By One43637 on 2/28/2007 12:10:47 PM , Rating: 2
yeah i remember having a horrendous time trying to get my rebate from them 2 years ago. since then i don't bother with their rebates.

you do get good deals from them once in a while. i recently picked up a 4GB Sandisk USB drive for $50+. not bad from a B&M.


RE: Good.
By bplewis24 on 2/28/2007 6:17:19 PM , Rating: 2
I bought an item (LCD Monitor) with a $120 rebate on 12/29 and finished all of the paperwork (the rebate was split into 3 separate rebates) that day and mailed them off on 12/30.

I received one of the rebates last week, so I don't complain too much about waiting nearly 8 weeks, even though I've had rebates from other companies (Sony and Verizon) mailed back to me within 4 weeks. However, the other two rebate checks aren't supposed to be mailed out until April according to the website. What a joke.

Brandon


RE: Good.
By poohbear on 2/28/2007 10:43:54 PM , Rating: 2
hmm, why dont u just shop on the internet for computer parts? fast & cheap.


RE: Good.
By Runiteshark on 3/1/2007 8:05:17 AM , Rating: 3
Do you not understand the concept of "need it now"?

If I need it now, that doesn't mean in 3 days, that means now. Try explaining to a customer that it will take 3 days to get a part, when they want it now.


RE: Good.
By mezman on 3/1/2007 3:43:09 PM , Rating: 2
Need it now is the only reason I ever shopped at CompUSA. In my experience, the CompUSA stores in the Denver Area were not only more expensive then the internet locations (no surprise there) but was always between 5% to 20% more expensive then other local B&M stores (Best Buy, Circuit City) too.


RE: Good.
By MrSmurf on 3/3/2007 12:30:41 AM , Rating: 2
When I had a bad harddrive or something they typically allowed me to exchange it with no box or receipt. Because of that, I gladdly give them some of my business unless it's vastly cheaper to buy online.


RE: Good.
By heinsj on 2/28/2007 10:28:27 AM , Rating: 2
I wouldn't miss any of the Denver-area CompUSA's, however it looks like they will all survive (according to link). The customer service I experienced from Boulder, Denver (Central), Westminster have sucked. Recently, while at lunch, I went to Westminster to try to buy a new gadget, red shirts all over the place and not one offering to help; when I walked out a cashier asked me how my experience was I let her have it. Haven't bought anything from there since.

Why didn't you go to Microcenter to buy the cable? Quincy and 225 is a bit far for me, but they have everything and then some when it comes to computer parts.


RE: Good.
By ElJefe69 on 2/28/2007 11:19:35 PM , Rating: 2
wow, apparently more than one microcenter fan!

yeah, thats the wave of the future that started 10 years ago about. revived long island.

To be honest, I buy there first, newegg second. now newegg is very nice to me and a 1 day delivery date to NY city, with no tax (feds must love that). BUT, the past year, microcenter has been so close OR BETTER in pricing that I say screw that, local + good salesman + nice people running it makes me buy there.

They wouldnt hire me a few years ago because I dont work sundays. :(


RE: Good.
By Basilisk on 2/28/2007 11:03:18 AM , Rating: 2
Maybe "Eat it Everyone" is more appropriate, as I've dropped into 11 stores [2 Targets, 2 OD's, 3 Staples, RS, OM, CC & BB] and didn't found one with a Sata cable. None of them -ever- stocked Sata cables as far as I can tell, 'tho' most sold Sata drives... sigh. Only one or two staff even knew what a Sata cable is. (Amazing how nearly-obsolete items abound on their shelves, however.) Yup, it's lame that the techie couldn't find a way to help.

The only NJ store to survive is the one nearest me [in Mt Laurel]! Unsure if that's just to punish me. :)


RE: Good.
By MrSmurf on 3/3/2007 12:32:32 AM , Rating: 1
I'd say you're the dumbass for shopping at Target, Office Depot and Staples for a SATA cable.


RE: Good.
By immortalsly on 2/28/2007 2:08:28 PM , Rating: 2
The only time I'd go to CompUSA is when I'm desperate or needed something right away. Or, to look at the product before ordering online later. They are way overpriced and their sales people don't give a crap.

Looks like they're closing all but one Massachusetts store. That's hard to believe since only one is near a Micro Center; the others don't have any competition besides Best Buy/Circuit City that I know.


RE: Good.
By kmmatney on 3/4/2007 2:58:21 PM , Rating: 2
They almost built a Fry's in Denver, near Park Meadows Mall where the Great Indoors is now. Fry's would have done well there - too bad.


RE: Good.
By marco916 on 3/5/2007 4:40:25 PM , Rating: 2
CompUSA Corp could totally turn this store around if they wanted to, but I guess it's too late, All they have to do is drop the prices so they are competitive to Fry's Electronics, and some of the other outlet stores. The sales people are useless like Fry's, I think they put somewhat knowledgeable people in the complete computer sells department. They have more stores then Fry's. Like some of the other posters mention, I only go to CompUSA if I really need something.


RE: Good.
By marco916 on 3/5/2007 4:43:40 PM , Rating: 2
CompUSA Corp could totally turn this store around if they wanted to, but I guess it's too late, All they have to do is drop the prices so they are competitive to Fry's Electronics, and some of the other outlet stores. The sales people are useless like Fry's, I think they put somewhat knowledgeable people in the complete computer sells department. They have more stores then Fry's. Like some of the other posters mention, I only go to CompUSA if I really need something.


By 13Gigatons on 2/28/2007 10:45:32 AM , Rating: 2
My area only had two locations and both are closing. I hope and pray that a Fry's will move into one of them at least.




By kattanna on 2/28/2007 10:58:55 AM , Rating: 2
but which frys you talking about?

the electronics one..or the grocery store ones like in arizona??

LOL..doesnt matter cause the people working in either one will be as helpfull and as knowledge about computer stuff anyways


By ted61 on 2/28/2007 12:30:38 PM , Rating: 2
LOL, You do not go into Fry's expecting customer service.

If you happen to get customer service, it would probably be bad anyway so you are better off without it.

I don't really care about grocery stores in Arizona anyway.