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Mona Shaw, pictured here with her claw hammer, is a vigilante, much like Batman. While Batman has batterangs, she uses her claw hammer to fight injustice.  (Source: Associated Press)
Some new developments may be of interest to Comcast's many customers

75-year-old woman Mona "The Hammer" Shaw took her frustration against Comcast out in a vigilante-style attack.

Following an American tradition of outlaw vigilantism against business and legal wrongdoing Shaw demolished a Comcast store in Manassas, Virginia.  The Dillinger Gang, Stephanie St. Clair and Junior Johnson would be proud.

Shaw, frustrated by poor service, went with her husband to the local store to speak with a customer service manager.  The customer service representative (CSR) told them a manger would be with them shortly and directed them to a bench outside.

After two hours with no word, the representative came outside and announced that the manager had left for the day and thanked the Shaws for their trouble.

Mona Shaw described her outrage as, "They thought just because we're old enough to get Social Security that we lack both brains and backbone."

After stewing about the humiliating experience over the weekend, Mona on Monday took her husband's claw hammer and journeyed back to the Comcast store.

She charged into the office and laid a powerful hammer stroke upon the CSR's keyboard; two more shots razed the monitor.  By the time the police had arrived, Shaw had also taken her hammer to a telephone.

Shaw was then handcuffed by police.  After experiencing high blood pressure, a rescue team was called and she was transported away on a litter.

She said of Comcast, "What a bunch of sub-moronic imbeciles."

Shaw was let off lightly, receiving a three-month suspended sentence for disorderly conduct, a $345 fine in restitution and a court-ordered year-long ban from appearing in the Comcast office.

Beth Bacha, a vice president for Comcast, was unapologetic about Mona Shaw's bad experience. "Truly a unique and inappropriate situation, nothing justifies this sort of dangerous behavior," said Bacha.

The police said their had been other calls from the Comcast office previously, but would not elaborate on details.

Neighbors described Mona Shaw and her husband as pleasant, even-temepered people.

The incident reports a growing feeling of discontent about the poor quality of service received from ISPs, as detailed in a major article on the state of broadband, here at DailyTech.


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My Hero!
By Martimus on 10/20/2007 3:57:57 PM , Rating: 5
She is my hero!

It is funny, because if I didn't hear about the company that she did this to, I would think she is over the top crazy. Since it is Comcast, and I have dealt with their "customer service" for years, this somehow seems like a perfectly reasonable thing that she did.




RE: My Hero!
By Polynikes on 10/20/2007 9:03:53 PM , Rating: 3
I agree. Just imagine if customers banded together. I know there are a lot of people out there who would've liked to do the same thing. (I did when I had no choice but Comcast for high-speed internet service when I lived in NC.) Riots really help get your point across and spur change.


RE: My Hero!
By Tedtalker1 on 10/21/2007 2:30:53 AM , Rating: 2
The snooty Comcrap customer service will drive a person to that for sure.I wish FiOS was available where I live as I would love to give those sheisters a piece of my mind when I cancel.


RE: My Hero!
By Polynikes on 10/22/2007 2:12:52 PM , Rating: 2
Luckily I have Time Warner's Road Runner service now, which has been totally free of interference, but I too would LOVE to have FiOS, too.


RE: My Hero!
By murphyslabrat on 10/22/07, Rating: 0
Sometimes you gotta do what you gotta do
By Griswold on 10/20/2007 11:46:28 AM , Rating: 3
Well done granny! Next time use a sledgehammer (if you can) - it makes for a much stronger argument than a clawhammer. :P




RE: Sometimes you gotta do what you gotta do
By Ringold on 10/20/2007 7:04:22 PM , Rating: 2
Only a grandmotherly figure could get away with this and not get put in jail. She rocks. God bless American vigilante justice. :P


By borowki on 10/20/2007 7:48:51 PM , Rating: 2
In the old days they practice a lot of vigilante justice in the South...


By Enoch2001 on 10/20/2007 10:20:02 PM , Rating: 2
God Bless America!


Funny
By SavagePotato on 10/21/2007 4:13:40 PM , Rating: 1
Funny thing is the people who were borderline assaulted by the crazed old bag realy have no power over the situation and it was a total waste.

Normaly my response would be to join the bandwagon and cheer the attack against the evil company. However having to deal with stupid and moronic customers on a daily basis working at an ISP leads me to be much more skeptical about grannies righteous indignancy.

People that react that stupidly and strongly are almost 100% of the time in the wrong in believing something that is not even the companies problem, is. Comes to mind the customers that threatened to shoot our wireless installers via 12 guage shotgun if they came on their property to retreive our equipment, (when their service was terminated mostly for reasons of their own stupidity and abusiveness). Funniest thing is that customer ended up still with the company. After trying another wireless provider and getting terminated with them within three days (which resulted in a hilarious call from the other provider letting us know they are insane and will NEVER get service from them again) They came suckholing back to the manager realising they burned all their bridges and surprisingly have learned to mind their manners, or at the very least stop calling over their own computer related problems.




RE: Funny
By Proteusza on 10/22/2007 6:28:15 AM , Rating: 3
I'm an IT professional, and if I went to the office of my local ISP, and waited 2 hours for the manager, only to be told he has gone home, I would do the same.

But I might use a bigger hammer.

There is no excuse for bad service. I applaud her actions, but I regret that she was fined for them. At least the publicity against Comcast will help though.


RE: Funny
By Screwballl on 10/22/2007 10:43:33 AM , Rating: 2
I see it as bad publicity against Comcast and will affect new signups and current customers.


WTF?!?
By porkpie on 10/20/2007 11:58:51 AM , Rating: 1
I swear that woman stole that hammer out of my toolbox...it looks exactly like mine, down to the scratches on the side.




RE: WTF?!?
By Quiksel on 10/21/2007 9:03:11 AM , Rating: 2
Yeah, I said the same thing.. That's a Plumb(tm) brand clawhammer. I use mine mostly for demo. Practically indestructible.

Ahhh, demo. Maybe she should have saved the frustration for a kitchen renovation instead of that lady's monitor? There's nothing like a good anger-induced demolition project.


Good for you!
By Nik00117 on 10/20/2007 2:30:46 PM , Rating: 2
I think I may do that one day, it'd be a great laugh is what it would be. Take a sledge hammr though, smash up the mointor keyboard then run amok in the store when ploice arrive drop the hammer and go "i've had my fun"




By Symmetriad on 10/22/2007 2:16:07 PM , Rating: 2
Reports indicate that she later fired an RPG into a highway construction project, stating that she'd "give them something to fix."




Hypertension...
By beckster02 on 10/22/2007 11:19:05 PM , Rating: 2
"After experiencing high blood pressure, a rescue team was called and she was transported away on a litter."

So...did the rescue team have high blood pressure, or did she?

:-P




Pete
By James Holden on 10/21/2007 5:20:28 PM , Rating: 1
I read this yesterday but checked it out again today and saw the Pete Seeger thumb. My wife had to come in the room to see what I was laughing about :)




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