Print 13 comment(s) - last by dhakdari.. on Aug 2 at 8:23 PM

SMS flaw in new BlackBerry 10.1 maintenance release deletes messages for some users

BlackBerry recently rolled out a new maintenance release for its BlackBerry 10.1 operating system ( Unfortunately, the maintenance release has a nasty flaw in its SMS application. Some users are reporting that after they apply the update their SMS messages are disappearing.

Even more troubling is that fact that some users are reporting that the update destroys all SMS functionality.

After a few days of silence on the matter, Blackberry has posted an official response to its Knowledge Base that confirms the problem. The KB article states:
After an upgrade or update was performed to BlackBerry OS version it is noticed that all of the SMS and MMS messages have been discarded from the device.
And goes on to add:
This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.
Obviously, if you haven't applied the 10.1 maintenance release to your BlackBerry device, you should probably hold off until this issue is resolved.

Sources:, Blackberry

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By retrospooty on 8/1/2013 10:07:23 AM , Rating: 4
This affects very few people. Lucky for Blackberry no-one is buying their phones. Oh, wait...

RE: Fortunately....
By Flunk on 8/1/2013 10:21:10 AM , Rating: 3
Yes, but I'm sure the small number of customers they still have are quite annoyed.

RE: Fortunately....
By Makaveli on 8/1/2013 12:58:48 PM , Rating: 2
I installed this update two days ago when it was released and lost nothing everything is intact an the phones runs better than the previous version.

If your one of the unlucky ones that lost your text messages I feel for ya but this hasn't affected everyone.

RE: Fortunately....
By bmheiar on 8/1/2013 3:29:53 PM , Rating: 2
I agree with you. My girlfriend has the Z10, which she got on release day. She updated her phone, with no problems. But she also backups up her phone before any updates. The original OS had some bugs in it (the inconsistent restarts was her biggest annoyance), but with this update it is running a lot better than before. No problems. She prefers Blackberry, this is her 3rd Blackberry (Pearl, Torch, and now Z10). All her coworkers have iPhones, so she has experiences with using iPhones, and hates iPhones now from her experiences with it. I have an Samsung (Android OS) phone, which she has used from time to time. And we also own an Asus Transformer TF300 Tablet (Android OS). So she hates the Android OS too. So it was a no-brainer for her to stay with Blackberry. And she is dreading the day when (if) Blackberry goes under and she will have to settle for an iPhone, Android, or Windows based phones and dealing with all the problems to go with those phones and wishing she had a Blackberry instead. Each phone has their pros and cons. For her Blackberry has more pros than cons, compared to the phones out now. That is her personal preference. Just like others prefer iPhones, Androids, and Windows. Which ever one gives you the best experience while using it.

Sorry Employees and Investors...
By JasonMick on 8/1/2013 1:11:24 PM , Rating: 2
... Stick a fork in it, its done.

BB simply cannot sustain the cost of OS AND device development. Coupled with a CEO deeply in denial, BB will continue its downward trajectory until it hits is fire sale or bankruptcy.

RE: Sorry Employees and Investors...
By retrospooty on 8/1/2013 1:18:27 PM , Rating: 2
LOL... I know. After the past 5+ years of the ex CEO's acting like everything is fine with ever piece of bad news they finally got them out of the way and replace it with another guy that keeps insisting "everything is fine". FFS, when the ship is sinking, you need to captain to admit there is a problem, otherwise you cannot change direction and right the ship. The CEO should be actively working on massive changes, not denying the trouble. Whatever.

It's a sad thing though. More options and more competition is a good thing for all consumers and we are all going to lose a good thing here.

By OoklaTheMok on 8/1/2013 3:37:00 PM , Rating: 2
I think the previous CEO's were asked to step aside because they wanted to turn BB into a services company, and the board disagreed with them because they wanted to continue on the devices & OS path.

RE: Sorry Employees and Investors...
By Makaveli on 8/1/2013 7:47:26 PM , Rating: 2
Umm so what is the Ceo suppose to say?

O this place is going down we might aswell just tank it?

How the hell would he have gotten the job?

maybe you can do a better job?

RE: Sorry Employees and Investors...
By retrospooty on 8/2/2013 8:21:26 AM , Rating: 2
"Umm so what is the Ceo suppose to say?"

Quite simple... "We realize this is and issue and here is what we are going to to to change it".

Everyone and their mother saw this coming 6 years ago RIMM's CEO's did nothing. They didn't change anything, they just said "our customers don't want that, they want real keyboards" again and again until their stock hit 1/20th its previous high - 1/20th. Finally, too late in the game they partnered up with QNX (and later bought it). From an already good OS, it took them 3 full years to release a phone. That isn't leadership, it's negligence... But you can think whatever you'd like.

By retrospooty on 8/2/2013 8:23:08 AM , Rating: 2
I do give the current CEO a break though. By the time he took over from the previous losers, it was already too late. Oh crap, this ship is sinking... Here, YOU be the captain LOL.

The Best OS Indeed - NOT
By dhakdari on 8/2/2013 8:23:01 PM , Rating: 2
Should of had that tested before release .... oh wait, testers were recently laid-off. I'm having a great time following Blackberry's current demise.

By davidecreagh on 8/1/2013 4:03:29 PM , Rating: 1
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