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Changes will come in next 3 to 5 years

The world of retail electronics has changed drastically over the years. It used to be that most people were going to retail stores to make a purchase. Today, many people go into a retail store to see how a device works and research an item, then go home to purchase it online. The reasons for this are many, but much lies with the lower price that many gadgets can be found for online.

The largest consumer electronics retailer left in the U.S. is Best Buy. Best Buy is still facing stiff competition on the market with Wal-Mart, Target and other discount chains selling more electronics than they did in years past. Best Buy currently operates a number of large stores that its calls “big boxes”. These stores range anywhere from 20,000 square feet to 58,000 square feet.

According to Best Buy, these stores have huge overhead and are "white elephants" in the industry. The retail chain is looking to cut the amount of space and overhead these stores have by about 10% over the next several years. This comes after three straight quarters of same-store sales decline and a forecast for more declines in sales. The blame is placed on the Best Buy’s ailing TV business.

Analyst Scot Ciccarelli said, "I do believe that a lot of their bigger box stores have to be downsized. If there was a disappointment, I was kind of hoping they would be even a little bit more aggressive than what they outlined." He continued saying, "It's [the size reduction] not that big for this company. What I think you really need to do is maybe downsize a little bit quicker."

Analyst David Strasser from Janney echoed Ciccarelli saying, "We believe the Street wants more. We look at this as a first step that shows us the company is looking at reductions."

While Best Buy is seeing same-store sales decline, it is trying to grow it online business significantly. Best Buy wants to double its online sales from the current $2 billion over the next three to five years. Best Buy CEO Brian Dunn said, "The online channel is our greatest growth opportunity."

Dunn did note that retail was a part of Best Buy and defended its retail brick and mortar presence. He said that stores augment online. While Best Buy is looking to shrink its big box stores, it plans to increase the number of small stand-alone stores like Best Buy Mobile offerings to between 600 and 800 within the next five years.

Best Buy also has plans to grow operations in China and is pressuring U.S. lawmakers to force the collection of sales tax to help "level the market".

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First area of the store that needs to go...
By jtvang125 on 4/15/2011 11:54:11 AM , Rating: 5
is the audio/video accessories. $50 for a HDMI cable?

RE: First area of the store that needs to go...
By corduroygt on 4/15/2011 12:09:39 PM , Rating: 2
Why would you want to close the department with the highest profit margin?

RE: First area of the store that needs to go...
By lolmuly on 4/15/2011 12:20:08 PM , Rating: 3
their profit margins are crazy.... they might get my business more often if they didn't mark everything up 200%-300%....

Something that costs $3-$4 at a fry's electronics is usually $20-$25 at Best Buy. Why? It's price gouging and they know it.

RE: First area of the store that needs to go...
By vazili on 4/15/11, Rating: 0
By Taft12 on 4/15/2011 1:00:51 PM , Rating: 5
I'm going to save any editorializing for others, but if nothing else, I applaud your cojones for defending Monster Cable in this forum! That alone is worth a few votes!

RE: First area of the store that needs to go...
By Motoman on 4/15/2011 1:12:46 PM , Rating: 2
I hope you at least work for Monster Cable - because trying to promote your own bottom-sucking employer is the only possible excuse for saying something that mind-bogglingly stupid.

RE: First area of the store that needs to go...
By vazili on 4/15/11, Rating: 0
By Skywalker123 on 4/16/2011 1:35:33 AM , Rating: 3
then your opinion is stupid

By Adonlude on 4/19/2011 4:15:29 PM , Rating: 2
Solution to your supposed problem: Dont bend your cables. Although I don't know why bending cables would do anything unless you are talking puting creases in optical cables, which should be obvious.

RE: First area of the store that needs to go...
By lolmuly on 4/15/2011 1:22:28 PM , Rating: 2!268788/the-truth-about-monste...

from the little I've read, it seems the higher cost cables only make a difference at length's over 50 feet...

RE: First area of the store that needs to go...
By sleepeeg3 on 4/16/2011 3:07:21 PM , Rating: 2
Looks like over 6', if we are reading the same article... They jumped from 6' to 35' with nothing in between and 1080p was failing at 35' on the Monoprice cable.

HDMI is also a digital signal, which can tolerate more loss than an analog. Digital either works or it doesn't. Analog cables (TRS, RCA) that typically carry sound lose signal at any distance traveled, due to electromagnetic interference. The more shielding and the higher quality your cables, the less signal degradation you will have and the higher quality your sound will be. It pays to have good cables.

Now whether Monster actually makes a better cable with better shielding than Monoprice is open for debate.

RE: First area of the store that needs to go...
By Ammohunt on 4/18/2011 2:24:08 PM , Rating: 2
Nothing a couple $.35 snap on Ferrite Cores can't fix.

By EricMartello on 4/19/2011 1:44:57 PM , Rating: 1
Ferrite cores won't "fix" anything if the cable itself is compromised. The main thing ferrite does is suppress interference generated by the device connected to the cable. That's why you see often them on the power cables of electronics.

RE: First area of the store that needs to go...
By Ammohunt on 4/19/2011 2:52:50 PM , Rating: 2
what do you think shielding does? no manufacturer is going to produce an HDMI cable without some type of RF shielding. If its not the best it can be augmented with a ferrite core.

By EricMartello on 4/19/2011 6:26:52 PM , Rating: 1
Ferrite cores and the shielding of the cable are two different things, bro. Ferrite cores are intended to keep things IN. The shielding keeps things OUT. You will not "Fix" a cable with degraded shielding by slapping on a ferrite core.

Cheap cables have low quality materials which will degrade in a shorter time. It's a simple fact and there is no uncertainty there. I'm not saying that paying $200 for a Monster cable is smart, but I am saying that all these morons suggesting that the cheapo $4 are good enough should STFU. As you have demonstrated, neither you nor they know what they're talking about.

A decent cable, regardless of its type, will be about $30-$50 for 6 feet. Quality is indicated by the grade of materials used for insulation and shielding, the overall build quality (i.e. solder joints) and most importantly the pins/connectors - which should provide a firm connection.

RE: First area of the store that needs to go...
By Flunk on 4/15/2011 1:58:31 PM , Rating: 1
My experience with Monster cables is quite the opposite. The Monster cable is about $250 and the standard one is $4.99 (although I got it on sale for $2.99). Both produced HDMI picture and sound that were indistinguishable.

Luckily my idiot friend had the receipt and we returned the Monster cable to the store for a full refund.

Monster cables might be a bit nicer than the standard ones but it doesn't justify (in my exact case) 5,000% markup. They can't possibly cost that much more to make, even if they have twice the copper that would only double the cost.

RE: First area of the store that needs to go...
By mcnabney on 4/15/2011 4:52:02 PM , Rating: 2
I just want the B&M stores to carry current products for at least reasonable prices.

I went in to a BB a month ago to buy GTX560ti video card. They didn't have them, nor did They could sell me a GTX460 for the MSRP of the 560ti. I checked out their other video cards, many of them 2+ years old and they still had the original MSRP. They still had HD4XXX cards for over $100. But nothing new and nothing even close to a typical sale price.

I had a gift card to spend so I used it to buy a nice Logitech mouse/KB that are almost always sold everywhere for MSRP. At least I wasn't being ripped off. I guess BB is just for suckers. The modern equivalent of women getting ripped off by an auto mechanic.

RE: First area of the store that needs to go...
By taisingera on 4/15/2011 9:10:23 PM , Rating: 2
I would get rid of the CDs and DVDs section since few buy physical media anyway. I would like to see them cut the audio video accessories, but I guess as others have stated that it is too much of a cash cow for them. They can keep the computer section, like laptops, but get rid of all the upgrades (video cards, hard drives, keyboards, mice, speakers) because average joe isn't buying these, and tech guys buy them online. Does BB really need to sell appliances? So many other stores sell them, like Sears, Walmart, Home Depot, Lowes, & Target.

RE: First area of the store that needs to go...
By cmdrdredd on 4/17/2011 9:18:15 PM , Rating: 3
You gotta keep the Movies because while you can download and own a CD quality MP3 you CANNOT download and own a full DVD. No not just the movie. i want the extra content, dev commentary. Then telling me I can download a full 50GB 3D Blu-Ray with lossless audio online and make it playback on my Home Theater? won't happen soon. Not if comcast and others keep up with their bandwidth limits on their unlimited plans.

By tng on 4/19/2011 11:27:25 AM , Rating: 2
a CD quality MP3

Have the MP3 format changed in the past several years? I can't get a MP3 that uses anything over 320Kbs. Last I heard a standard CD is using about 705Kbs. Which makes a MP3 far from CD quality. I know that you probably can't hear a difference, but if all you do is listen to a IPod with in-ear speakers you wont hear it.

By Ammohunt on 4/18/2011 2:30:48 PM , Rating: 2
I bought a dishwaser from BB no one lese had what i wanted at the price they were offering.

RE: First area of the store that needs to go...
By cknobman on 4/15/2011 3:44:46 PM , Rating: 1
Monster cable may have had some negligible difference back when everything was analog (component, composite) but now that most cable carry a digital signal Monster cable dont do squat except provide you with a pretty shroud and a super high price.

The shroud and extra insulation may (and I say may very lightly) have a super small impact when the cable lengths become extreme.

Other than that Monster cables are for suckers that walk in and are stupid enough to listen to the pre fed Best Buy salesman garbage.

I know because I worked for Best Buy in college. Best Buy was a crooked scheming company that swindled customers and brainwashed employees.

RE: First area of the store that needs to go...
By Xaussie on 4/15/2011 5:35:29 PM , Rating: 2
You can hide a lot in the smoke and mirrors of analog signalling but Best Buy employees assured me I would need an extra high bandwidth HDMI cable to support a 240Hz TV. When I tried to explain that the 240Hz TV was simply taking the same 60fps signal that every other TV takes and interpolating and displaying intermediate frames internally, I got a blank look followed by an assertion that he had his information direct from the Monster sales rep so it must be true. It annoys me that a lot of people out there don't have computer design backgrounds and will fall for this, it's simply dishonest.

By Reclaimer77 on 4/15/2011 5:36:33 PM , Rating: 1
OMG are you serious? He told you that?

Sigh...that's criminal lol.

By mead drinker on 4/15/2011 11:07:48 PM , Rating: 2
Why would you care about the 240Hz feature on your TV anyway?

By Skywalker123 on 4/16/2011 1:33:54 AM , Rating: 1
Monsters 800 dollar cable is ten times better

RE: First area of the store that needs to go...
By Hiawa23 on 4/17/11, Rating: 0
By ShaolinSoccer on 4/17/2011 6:40:27 AM , Rating: 2
lol Best Buy will either hook you up or rip you off. I decided to buy a couple 10" Sony car woofers along with the extended warranty. I blew those speakers 4 times during the warranty and BB replaced them each time. No questions asked. I definitely got my money's worth.

By Samus on 4/17/2011 6:55:42 PM , Rating: 2
200%-300%? Try 1000%. They sell those cables for 10 times what they pay for them. Proof being any Bestbuy employee can pickup a $50 monster cable for $7 on company discount, and you can assume Best Buy is STILL making money on that purchase!

I used to work at Circuit City when I was a kid and I had the most ridiculous entertainment system outfitted with Monster banana connectors and the like. $100 cables. I paid 1/10th of that. In the end I probably had over $1000 retail price worth of cables between my apartment and my car, and paid maybe <$200 for all of them. I won't even detail my $36 sprint vision "employee's" phone plan as with todays ridiculous cell plan prices, it's depressing to think it was CHEAPER to have technology 10 years ago than it is now.

Fall From Grace
By Rictorhell on 4/15/2011 12:28:27 PM , Rating: 5
Circuit City was my store of choice for electronics, and even back when it was open I was never really comfortable there, but they had a great selection and SOMETIMES, once in a blue moon, they had a good price on something I wanted.

The local Best Buy is now the only serious option for some things, now that Circuit City is gone. The service is bad, the salespeople are rude, generally younger, and immature. I go in there and it's loud and even for a supposedly big store they always seem to be uncomfortably overcrowded. Since they have no direct competition, except for Wal-Mart, their prices remain high.

I ALWAYS know that I can go to Wal-Mart and feel more comfortable and 95% of the time find lower prices, and if I don't need something immediately I generally just go online and order what I need.

I miss Circuit City badly and I miss CompUSA just as much, but I won't be shedding any tears for Best Buy if they go under. It's time for these businesses to start showing more consideration for their customers and slightly less eagerness to stamp a high price tag because they know some customers don't have alternatives or just don't know any better.

RE: Fall From Grace
By M4gery on 4/15/2011 12:33:32 PM , Rating: 3
You feel more comfortable at Wal-Mart than Bbuy? I guess you must have really clean and empty Wal-Marts where you live. When I walk through my local Wally world, I feel like an Irish national taking a stroll down the streets of Compton.

RE: Fall From Grace
By lolmuly on 4/15/2011 12:48:49 PM , Rating: 2
walmarts vary drastically from place to place. It all depends on the store management. The lack of consistency speaks volumes about how much that corporation actually cares.

RE: Fall From Grace
By Taft12 on 4/15/2011 1:04:02 PM , Rating: 3
Store management has little to do with the clientele which is what the OP was talking about.

The comfort level of the average DT-poster in a Wal-mart store is strictly correlated with the socioeconomic factors of the surrounding area.

RE: Fall From Grace
By lolmuly on 4/15/2011 1:18:24 PM , Rating: 2
you are correct, however customer service has alot to do with one's comfort level in a store.

In theory the level of customer service provided by a corporation should be consistent irrespective of the local clientele, however we all know that's usually not the case.

RE: Fall From Grace
By Jalek on 4/15/2011 3:02:24 PM , Rating: 2
Personally, I like the midnight-3AM crowds. The tweakers don't block up the aisles lingering, they just grab whatever they came for and leave, paying or not, then they're out of the way. I suppose if it were drunks instead, it'd be a different story.

RE: Fall From Grace
By Hiawa23 on 4/17/2011 5:33:24 AM , Rating: 3
I don't know about the Compton comment. Did the poster mean alot of the lower class, middle class, or minorities shop & work there? Walmart is one of my favorite stores, & they are setup for everyone. I am African American, college educated, & I see nothing wrong with the clientel at any of the WM here in Florida.

RE: Fall From Grace
By Ammohunt on 4/18/2011 2:36:58 PM , Rating: 2
You need to be able to read spanish in order to shop at the Walmarts where i used to live has nothing to do with race just the area of town the Walmart exists. The one near where i work is the Walmart that never left the 80ies i routinely see guys with Mullets and shorts with no sleeves when i shop there from time to time.

RE: Fall From Grace
By sleepeeg3 on 4/16/2011 3:28:39 PM , Rating: 2
...because minimum wage EOE Wal-Mart employees are friendlier? The paid greeter has you fewld! It is where all the disgruntled, Circuit @#$%y employees went to work for.

My frustration at trying to buy a Nook over Christmas and explaining to the moron at Wal-Mart the difference between the 3G and WiFi versions so she could sell me the right one. Gave up arguing with the idiot - she beat me with experience!

I worked at CompUSA back in '97 and made a quarter over minimum wage. (Best Buy paid a whopping $1 more.)
-Cost on one of our cables: $0.97.
-Price: $9.99
I don't miss CompScrewUSA at all. :)

If Best Buy wants to start improving its online presence they may want to start by not carrying over their "excellent" customer service over to their online store. Their "1.66/10" on resellerratings says it all.

RE: Fall From Grace
By ShaolinSoccer on 4/17/2011 6:55:04 AM , Rating: 2
I agree 100%. I miss Circuit City. I couldn't understand why they closed. I was doing a lot of shopping there when it happened.

not suprised . . .
By legaceez on 4/15/2011 12:03:04 PM , Rating: 2
I can name so many reasons why best buy is going down . . .

- Poor service with pushy sales people always trying to shove accessories and service plans down my throat.
- Generally higher prices than on-line.
- Have to pay tax.
- Geek squad is so overpriced it's not even funny anymore.
- Online is just more convenient for some people.
- "Optimization Fee" on computers . . . really???

I could go on and on but i'm sure you guys get the picture.

RE: not suprised . . .
By M4gery on 4/15/2011 12:21:38 PM , Rating: 2
When I was a kid, and Best Buy first started opening up in my area, they actually were the "best buy" at the time. I was able to get video games and such far cheaper there than anywhere else. That only lasted about 2 years max though. The first part of the article is mostly correct, at least for me. I'll go into a retail store to try something out, then I will end up buying it online for a cheaper price. Some big ticket items though, like large screen TVs, I will still buy at a retail store, that way if they go tits-up I can immediatley return them without insane shipping costs and hassle.

RE: not suprised . . .
By M4gery on 4/15/2011 12:26:16 PM , Rating: 1
Yup, BBuy will end up being mostly a service company, since that's where the money is at. the ridiculous amounts that Dork Squad charges are nearly 100% profit, whereas profit margins on retail goods is much, much, much lower. And since Dork Squad's service is an absolute fucking joke, BBuy will eventually go the way to the dodo. And honestly, I cant wait for that. I hate how things like Dork Squad have sullied the IT professional field to the point where most people think that we are nothing more than retarded monkies with flash drives. And to give them credit, that's exactly what Dork Squad "technicians" (and I use that term *very* loosely) are.

RE: not suprised . . .
By JazzMang on 4/15/2011 12:38:29 PM , Rating: 2
I agree with some parts of this, but there are a lot of IT Pros who have sullied their own names by being lazy, inattentive, and not true 'professionals.'

As a former technician, I can tell you I saw the disasterous work of many IT 'professionals' when their clients had to end up coming to Best Buy (of all places) to get it fixed. Yeah, their prices are high, but having a consistent, professional IT guy is only a different type of gamble altogether...

And... really? Was it necessary to make your 'Dork Squad' joke in every single reference? No one laughed the first time. Just use their real name. Lets you sound less ignorant.

RE: not suprised . . .
By FITCamaro on 4/15/2011 12:51:08 PM , Rating: 2
I don't know where you think retail profit margins are low but you're wrong. Sure on many large items they are. But on accessories they're often 40-70%. You think those Monster Cables cost $100 for Best Buy? How about that $100 Sony PS3 HDMI cable?

RE: not suprised . . .
By lostvyking on 4/15/2011 12:30:24 PM , Rating: 2
Best Buy is making all the same mistakes that Circuit City made, and we see where THEY ended up. Every time I would go to Circuit City for something specific, I would walk past tons and tons of TVs, Computers, Laptops, phones, coffee makers, etc. Then when I would ask for the location of the items I was there to purchase, those items would not be in the store. I forget how often salespeople there would simply say "but you can get it online". To that my response was twofold: "If I wanted to wait the three days for it to arrive on my doorstep, I would have done that...I came here in person to get it 'now'." and then what ticked them off more: "If I have to get it online, I will skip your site and go to "othersitename" for a price that is 20% less than what your website shows." In the end it was a no-win situation for them and if Best Buy follows that path, HHGregg will be taking their place at the top of the consumer electronics food chain. Well, at least until they make the same mistake.

Have a great weekend, all!

Sooner would be better
By Beenthere on 4/15/2011 3:24:56 PM , Rating: 2
Bad Buy is an unscrupulous operation as many state AGs can confirm. Hopefully they'll shutter all of their stores this year. The sooner the better IMO.

RE: Sooner would be better
By vazili on 4/15/11, Rating: 0
RE: Sooner would be better
By Beenthere on 4/15/2011 4:26:20 PM , Rating: 2
You must be young and naive...

If every Bad Buy closed no one would even notice and it would be better for consumers.

RE: Sooner would be better
By vazili on 4/15/11, Rating: 0
RE: Sooner would be better
By Kurz on 4/15/2011 5:50:25 PM , Rating: 2
At least those employees will be doing something more usful to society.

RE: Sooner would be better
By vazili on 4/15/2011 8:03:41 PM , Rating: 2
Being arrogant IT guys for instance?

RE: Sooner would be better
By Beenthere on 4/16/2011 12:26:09 AM , Rating: 2
No one wants to see people lose their job but it would actually be good for Bad Buy employees to find scrupulous employment. If they all lost their job tomorrow it would not significantly impact the unemployment rate which varies ~ 30,000 weekly and is currently in excess of 30 million people in the U.S.

Ooooooo CRAP!
By btc909 on 4/15/2011 5:41:53 PM , Rating: 2
"many people go into a retail store to see how a device works and research an item, then go home to purchase it online"

Looks like my dirty little secret is out. Ok i've been doing this & telling people this for over 20 years.

Monster Cables, check out

RE: Ooooooo CRAP!
By Veero on 4/17/2011 5:30:55 AM , Rating: 2
Ok i've been doing this & telling people this for over 20 years.

That is some feat, buying stuff on the Internet some 5-10 years before eCommerce came about.

RE: Ooooooo CRAP!
By ShaolinSoccer on 4/17/2011 7:03:10 AM , Rating: 2
All made in China?

I go to Best Buy all the time
By tayb on 4/15/2011 8:08:53 PM , Rating: 2
To see what stuff looks like in person before I buy it online. I worked at Best Buy when I was in high school (some 9 years ago or so) and I thought back then that Best Buy was doomed against Walmart and Target unless they did something drastic. They've changed nothing. Target has been selling more and more electronics and I've noticed every single Walmart in my area has remodeled the "Electronics" area with a TON of electronic equipment.

It's just a matter of time before Best Buy is the new Circuit City. It's too late now. They should have been making changes 9 years ago.

best buy has a place
By frozentundra123456 on 4/16/2011 1:34:27 AM , Rating: 2
I am going against what most people say here, but I would be disappointed to see best buy close. First would be the loss of the jobs for the people that work there, and I have had overall decent experiences with Best Buy. And if the store did close, not only would sales people lose their jobs, but administrative and executive positions would be lost also.

Granted, they still have HD4670 cards selling for over 100.00, but I have gotten some good deals on video cards on sale by picking carefully. For instance, I got a 9800GT for 85.00 about a year ago, which at the time was reasonable.

I also am willing to pay somewhat more for a large item at a BM store in order to return it without the cost and trouble of shipping if something goes wrong.

By bigboxes on 4/16/2011 1:12:05 PM , Rating: 2
They should chop down all their stores. Haven't stepped foot in there in years. Piss on your customers and you reap what you sow.

Best Buy is no longer competitive
By ClaytonT on 4/16/2011 6:43:02 PM , Rating: 2
The problem isn't the over priced cables. Best Buy has always had overpriced cables.
The problem is Best Buy's pricing strategy shift since the demise of Circuit City. The draw items (movies, pc's, tv's, printers, etc) -items that draw people to the store - went up significantly in price when compared to online sites when Circuit City closed.

Best Buy used to be a good place to buy movies, but now their "sale" items are often more expensive than amazon.

The same applies to everything Best Buy sells.

Of course the ubiquitous smart phone has hurt Best Buy's strategy shift. Now when a prospective buyer finds an item in a BB that they want they are easily able to do an internet search and find it cheaper somewhere else.

Just as an example of Best Buy's impending failure: 3 months ago I went to Best Buy in search of a decent ipod dock. I found the one that I liked - it was $225 or so in store. I searched Amazon for the same item right there in the store and it was $75!!! less. I like to have an item right away like some of you, but not enough to pay a $75 premium... buying online in that instance saved me 33%.

I tell all of my friends and family to not buy anything at Best Buy anymore because it is a total ripoff... regardless of any saved sales tax.

Best Buy could have remained dominant had it not significantly changed it's pricing strategy.

By Ammohunt on 4/18/2011 2:15:01 PM , Rating: 2
I would say great! if it wasn't for the fact their web site is the worst to navigate. Newegg get most of my tech expendetures. HDMI cables $5!

Still overpriced
By GatoRat on 4/17/2011 1:30:08 AM , Rating: 1
BestBuy isn't going to fail because it has big stores, but because they have high prices on a shitty selection in their current stores. They have a few loss leaders (like Dell laptops at Christmas) but can't compete against ANYONE else in just about all other areas.

I bought a Microwave two weeks ago. We went to BestBuy out of convenience. They had a tremendously crappy selection, all overpriced. We bought a good GE one at WalMart.

By rudolphna on 4/15/11, Rating: -1
RE: Wow.
By rudolphna on 4/15/11, Rating: -1
RE: Wow.
By rudolphna on 4/15/2011 1:15:29 PM , Rating: 1
P.P.S. Don't be mad at the poor salesperson He/She is making around $9.00/ hour, with no commission. We are just doing what we have to do to survive.

RE: Wow.
By enlil242 on 4/15/11, Rating: -1
RE: Wow.
By Jalek on 4/15/2011 2:52:18 PM , Rating: 2
Sure, and they work less than full time, so they don't make all of that $18k annually. They make no commissions there, I assume they get spiffs though.

Anyone relying on retail for a living usually needs two or three jobs if it's just wages.

RE: Wow.
By dubldwn on 4/15/2011 2:52:53 PM , Rating: 1
haha what? you think floor salespeople making $9/hour + no commission are overpaid? What do you think they should be paid? I expect them to be reasonably intelligent people that can have an edifying conversation with about consumer electronics. Based on my local Best Buys, I think they should be paid more but have half as many people.

RE: Wow.
By spread on 4/15/11, Rating: 0
RE: Wow.
By enlil242 on 4/15/11, Rating: 0
RE: Wow.
By vazili on 4/15/11, Rating: 0
RE: Wow.
By cjohnson2136 on 4/15/2011 1:30:24 PM , Rating: 2
And for Geek Squad? All of them in my store are Computer Science Majors or work for the University in networking.

This is true of the Best Buy near my school 90% of the technicians are college students the other 10% are morons though. But that is just one store. I have always been happy with the service when I go there. Some departments are better then others. But again that's one store. When I was working as an intern I was actually looking at getting a job for Geek Squad cause I needed more money luckily I got a programming job with Bally Total Fitness

RE: Wow.
By Black1969ta on 4/15/2011 2:37:26 PM , Rating: 2
Sure the Margins on TV's are low, that is because consumers will shop around for a TV, but then they purchase the accessories where ever the TV sale was.

I am sure that when I can find an identical HDMI cable online for $5 but BestBuy charges $30. Heck, i found a clearance 6ft HDMI 1.3a cable a Walmart for $10, that was normally priced at $50, since they don't take a loss on clearance items, that pretty much tells me what their mark-up is.

RE: Wow.
By Jalek on 4/15/2011 2:56:33 PM , Rating: 2
Those cables have been an annoyance for customers for years, you'd think they would have stopped by now. Before HDMI, it was the parallel cable for your new inkjet printer that was $40, bi-directional you know.

When the gouging's that apparent, even a dullard will wonder where else they're getting screwed in the deal and probably shop around more next time.

RE: Wow.
By MrTeal on 4/15/2011 2:42:28 PM , Rating: 2
I know a lot of CS majors that wouldn't know how to install a HDD unless a TA held their hand while they turned the screwdriver. Not to say yours aren't capable, but being enrolled in a program really doesn't mean a whole lot.

RE: Wow.
By cjohnson2136 on 4/15/2011 5:23:58 PM , Rating: 2
I think his point is that just cause you had one moron Geek Squad person you can't discredit all of them. It is just like any other job you have some really bad ones, some really good ones, and a lot of mediocre ones. Just like any field.

RE: Wow.
By ihateu3 on 4/15/2011 9:51:43 PM , Rating: 2
Why would we feel bad if Best Buy went under? Sure I would feel bad about the unemployed, but I am not going to help a company that in the past has redirected its own customers to a different best buy website that has higher prices!

Basically the customer would check a price at home on best buys website, then go to the store and find a higher price, which best buy conveniently offers the customer use of their wifi. To the customers suprise, this redirected best buy website has marked up prices from what they viewed at home.

I will not support this kind of fraud!

RE: Wow.
By cmdrdredd on 4/17/2011 9:26:00 PM , Rating: 2
I'd love to see any one of you mount a 55" plasma TV or LED TV while hiding all of the wires, programming the remote, and teaching other people how to do it in 90 minutes. That's all our installers get 90 minutes. And for Geek Squad? All of them in my store are Computer Science Majors or work for the University in networking.

I mounted my own TVs, multiple. Did all wiring through the walls/attic, hid everything, programmed my harmony remote in 5 minutes, calibrated the set, hooked up my home theater systems, calibrated the receiver for the room and speaker distances and set proper levels etc. Renamed the inputs, and programmed my OVA channels. Took less than an hour each time from start to finish once I had everything planned out. Total cost? ZERO out of pocket labor, $15 for a case of beer.

Your geek squad is a joke. You think because someone is a major in some university they know anything? That's a laugh...nobody who is straight out of school knows much about real world networking and computer technology. They're usually like "um...that's not in my book and we never studied that so I cannot help you." Pitiful...

RE: Wow.
By StraightCashHomey on 4/15/2011 1:49:04 PM , Rating: 3
I feel for anyone that loses their job, but it IS the nature of the beast. Survival of the fittest. You put your trust into your corporate executives that they'll make good decisions and keep the company going strong, so that you and all of your colleagues will have a job.

Unfortunately, one man's loss is another man's gain. If people are no longer shopping at retail stores, then they have to be shopping somewhere. Money is exchanging, but it's not at a Best Buy retail store. The job security will then be handed off to the jobs that assist in online purchasing, either through Best Buy, Amazon, etc, and the job security at the retail stores is destined to go away.

RE: Wow.
By Reclaimer77 on 4/15/2011 5:29:44 PM , Rating: 2
Would you rather see them go the way of Comp USA and Circuit City and close their doors forever and have hundreds of thousands of unemployed people?

That's what they are trying to prevent here, and it's a very good move imo.

RE: Wow.
By Xaussie on 4/15/2011 5:45:19 PM , Rating: 2
Sadly they will go the way of CompUSA and CC. The internet and online sales have made them obsolete. Places like Amazon provide more detailed information, user reviews, better prices and more up to date inventory. Times have changed and unfortunately this will force people out of one industry at the same time hopefully creating new industries.

The ones who survive are the people who adapt the best. I was once an expert Z-80 assembly programmer. Guess how many jobs there are for that these days. So I learned Forth, then Pascal, then Ada, then C. No jobs for any of those either these days, but I make a decent living writing C++.

RE: Wow.
By Reclaimer77 on 4/15/2011 7:14:55 PM , Rating: 1
Umm no, I'm NOT buying a 50 inch TV off the internet and paying all that shipping. There will always been a need for big box stores.

The ones who survive are the people who adapt the best. I was once an expert Z-80 assembly programmer. Guess how many jobs there are for that these days. So I learned Forth, then Pascal, then Ada, then C. No jobs for any of those either these days, but I make a decent living writing C++.

Oh man, that's rough. But I'm glad you bounced back.

RE: Wow.
By Skywalker123 on 4/16/2011 1:46:00 AM , Rating: 2
Often taxes will cost more than shipping.

RE: Wow.
By ShaolinSoccer on 4/17/2011 7:08:48 AM , Rating: 2
Are you the same guy who talks crap about Eve Online in Youtube?

RE: Wow.
By cmdrdredd on 4/17/2011 9:28:27 PM , Rating: 2
Sadly they will go the way of CompUSA and CC. The internet and online sales have made them obsolete. Places like Amazon provide more detailed information, user reviews, better prices and more up to date inventory. Times have changed and unfortunately this will force people out of one industry at the same time hopefully creating new industries.

Problem #1

Your brand new monitor or TV has dead pixels or a broken screen. You have to ship it back. At BB you can bring it back 5min down the road to the store and exchange it on the spot. Shipping = time and time = money

One thing I will never ever buy online is a LCD set.

RE: Wow.
By namechamps on 4/26/2011 9:20:32 PM , Rating: 2
Higher prices vs the chance you need to return a set.

Amazon prices for HDTV are often $200 to $800 less than BestBuy. Return shipping is free on defective products.

So one way to look at it is by buying in the store you are paying a $200 to $800 premium for the 1% to 5% chance you need to return the set. In essence no different than a ripoff extended warranty. That "free" easy exchange is costing you couple hundred bucks.

I have bought 3 HDTVs, all online, all delivered in a few days, had no problem with any of them.

Amazon, newegg, monoprice combined are the bestbuy killer.

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