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Only about 40 percent of Best Buy shoppers leave the store with a purchase in hand, but the retailer wants to bump this percentage up a bit this holiday season

Brick-and-mortar retailers have been battling with online stores for years, but Best Buy is looking to reclaim a place in shoppers' hearts (and wallets) this holiday season with online price matching and free home delivery.

Best Buy announced that it will match the prices of online competitors like Amazon in order to attract more customers. This is huge for Best Buy, considering it has lost a significant amount of business to Amazon alone. With e-tailers like Amazon, customers can shop from the comfort at home, receive lower prices and quick delivery.

But Best Buy isn't betting on price matching alone. It's heating up the competition with free home delivery of products that are out-of-stock as well.

Right now, only about 40 percent of Best Buy shoppers leave the store with a purchase in hand, but the retailer wants to bump this percentage up a bit this holiday season.

"We have a tremendous opportunity to increase that close rate," said Matthew Furman, Best Buy spokesman.

Best Buy isn't alone in its holiday efforts to beat Amazon. Wal-Mart is currently testing a same-day delivery service for customers that who buy popular items off of the Wal-Mart website during the holidays. Toys "R" Us is another brick-and-mortar that is working to speed up delivery and offer price matching -- however, its price matching will not include Amazon, only brick-and-mortar competitors.

An interesting aspect of the holiday season is that a growing number of shoppers have started using brick-and-mortars for showrooms -- or checking out products in person -- then going home to buy the products online.

While this is another hurdle that brick-and-mortars must overcome, strangely, they're embracing this model.

"Let's be the best showroom," said Mike Duke, Wal-Mart CEO. "Let's be the best place where customers want to go and get the experience."

According to the brick-and-mortar stores, they can still offer things that Amazon can't. For instance, human customer service and options for purchase like online and brick-and-mortar stores. They added that Amazon now must collect sales tax in many U.S. states, so prices are not quite as low on the site as before.

To further hinder Amazon's sales, Wal-Mart and Target have stopped selling the e-tailer's Kindle Fire tablet.

Source: The Wall Street Journal

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We hardly knew ye
By kyleb2112 on 10/13/2012 7:28:49 AM , Rating: 3
All the Radio Shacks are gone, now the Best Buys are going, and all I got is a Frys 40 minutes away. Sure these stores sucked, but at least you could grab something at a moment's notice. Now I have to schedule buying a buck fifty patch cable on my calendar.

RE: We hardly knew ye
By bill.rookard on 10/13/2012 8:59:14 AM , Rating: 2
Home depot sells patch cables, premade or you can buy bulk cat5e, crimpers, and ends... :-)

RE: We hardly knew ye
By djdjohnson on 10/14/2012 2:21:18 PM , Rating: 2
They also charge out the nose for them.

RE: We hardly knew ye
By Akrovah on 10/15/2012 1:29:11 PM , Rating: 2
I don't know about that. I wired my whole house with bulk Cat5e I got from Home Depot, and it didn't seem overly expensive to me. Crimp tools certainly seem overpriced, but I'm sure in the long run you will save money making your own cables over paying the markup on pre-made.

RE: We hardly knew ye
By KITH on 10/15/2012 4:54:59 PM , Rating: 3
If you are not already aware, monoprice dot com to see what you could get away with paying.

RE: We hardly knew ye
By FITCamaro on 10/13/2012 10:53:39 AM , Rating: 2
Yeah that's why I like B&M stores. I can go in, look around, and get what I need. I never ask the employees for help because I don't need it. I do the research myself and am just going there to buy. For video games I can just walk in and get it for the same price as Amazon just plus sales tax, supporting the local economy + helping pay for schools, roads, cops, etc.

I find it ironic that those who complain the most about how bad things like roads and schools are, are also usually those who don't want to pay sales taxes on items.

RE: We hardly knew ye
By EricMartello on 10/13/2012 12:23:16 PM , Rating: 3
I find it ironic that those who complain the most about how bad things like roads and schools are, are also usually those who don't want to pay sales taxes on items.

Money people earn is taxed around 15-35% or more, fed & state combined.

There may be additional local taxes in around 1%-2% in certain cities or counties.

Sales tax varies widely but is typically between 6-8%.

Why do people complain about sales tax? Maybe because they already paid as much as 1/3 of their income or more in taxes already. Governments do not have a lack of revenue - they have a lack of intelligent budgeting and spending policies. They need to do more with what they already have.

helping pay for schools, roads, cops, etc

I guess you haven't heard of property taxes, school taxes and tolls?

Also, sales tax applies to the full purchase price, unlike income tax which is adjusted based on deductions and exemptions, so its effective rate is the same as its posted rate. You may fall into the 35% tax bracket, but through deductions and exemptions, you can reduce your effective rate by as much as 10%.

Sales tax OR income tax - OK...sales tax AND income tax - NO WAY.

RE: We hardly knew ye
By Reclaimer77 on 10/13/12, Rating: -1
RE: We hardly knew ye
By jimbojimbo on 10/13/2012 12:33:43 PM , Rating: 2
Yep, I pay tons in property tax but have no kids so I don't feel one bit bad about skipping out on some things. Not to mention Chicago has THE highest sales in the country so why would I want to pay that?

RE: We hardly knew ye
By FITCamaro on 10/13/2012 2:29:31 PM , Rating: 1
Here's an idea then. Don't live in Shitcago.

RE: We hardly knew ye
By theapparition on 10/15/2012 10:00:49 AM , Rating: 2
But statistically, you'll have children one day.

I'm rather financially conservative, but I can at least understand the benefit to society for educating children. Or building a bridge and new highway on the other side of the state that I'll never use.

RE: We hardly knew ye
By Kepler on 10/13/2012 1:12:45 PM , Rating: 1
About a million % this.

Also keep in mind that whoever you work for pays taxes too (less non profit orgs and such). I wonder how much more we could get paid if businesses weren't paying whatever 40 or 50% tax rates on profits.

And bringing up roads and schools in the previous post?

I see 15 road workers putting down a street over the course of five months, with shotty asphalt that will require it be patched and redone over the next 10 years. People act like the government has done us a great favor, as if we wouldn't have made roads if they weren't there.

If roads were done by private contractors, they would be done well, and efficiently. If not, then another private contractor is selected next time. When roads are done by the government, they take as much time as they can -- because there is no accountability, and it only helps them to spend more time on it. They also don't care about quality, because making bad roads is job security.

I'm pretty sure schools have been getting worse and worse over the last 50 years. Collecting taxes and throwing money at them isn't helping. While I'm not against public schools, I am against the power that the teachers' unions hold. We should be able to fire teachers for horrid performance. Is there any wonder why students who come from private schools do so well compared to public school students? Those teachers have to do well to keep their job. Public school teachers have to not bang their students to keep their job.

RE: We hardly knew ye
By btc909 on 10/14/2012 2:04:58 AM , Rating: 3
Asphalt the biggest scam in the US. 10 years, if you are lucky. Finally in So Cal the freeways are being switch concrete and whenever you have an area that has a rough area this affects the traffic speeds. Of course these areas tend to be bridges which are still cover asphalt.

I guess 68.9 cents taxed per gallon of gas isn't enough in Kalifornia.

I pulled my Daughter out of public school 3 years ago, 43 kids to a class, plenty of ESL students, the goal was to get the total number of kids down to 38. BYE.

RE: We hardly knew ye
By Stuka on 10/14/2012 4:16:01 PM , Rating: 2
You can't blame the asphalt for your crappy asphalt. California has to use the cheapest they can find. They have too many miles to cover, too many people using them and are hemorrhaging money elsewhere. As far as the accountants are concerned, the road is still 80% functional, even if it rides like a washboard.

My asphalt is fine in AZ. They paved over all of our concrete highways about a decade ago and they're still going strong.

In some areas they do use crap asphalt on purpose and it is an economic reason, but not the one you think. They usually do it because the area is growing so fast they'll need to tear up the street before the useful life of the surface has been reached. Around here, within 10 years a street can go from two lane rural, divided two lane, to four lane divided with sidewalks. Not to mention within that same time frame they are always cutting into it to lay electrical, cable, sewer, traffic lights and sensors.

So, yeah, asphalt is not your enemy.

RE: We hardly knew ye
By mcnabney on 10/15/2012 9:57:55 AM , Rating: 2
Uhm, don't know where you live, but road construction is almost always private companies contracted by the government. Regular road maintenance (cleaning, snow removal, and patching) are done by city crews, but resurfacing and anything major are all bid contracts. So those lazy workers you see taking six months to add a lane to a one mile long stretch of highway are the result of private enterprise .

Mismanaged urban schools are a mess. Most suburban districts that aren't in decline have great schools. I am on the school board of my district and we have an excellent academic record. Teachers get fired all the time for poor performance. It does require outside guidance though - a principal can't just say a teacher sucks and fire them. When things like that happen you get little fiefdoms setup around principals who want everyone to kiss his/her ass. I ran into that back in the 90's when I was a teacher in an urban district. Well managed districts assess teacher performance using a broad metric that includes not just test performance, but student feedback, master teacher observation, and managerial oversight.

Perhaps next time you add to a discussion you should make sure you know what you are talking about.

RE: We hardly knew ye
By theapparition on 10/15/2012 10:05:58 AM , Rating: 3
You are completely correct about private companies doing road work. The local DOT biggest roadwork projects usually are to just fill potholes.

All the big projects are privately contracted.

However, because nothing gets done without political involvement, the contracts usually have such fun clauses as being overseen by DOT, specifying that the project must use union labor, concrete must be bought from company X (who's the mayor's brother's best friend), and you have to have 10min or breaks for every 20min of work.

RE: We hardly knew ye
By Rukkian on 10/15/2012 10:54:49 AM , Rating: 2
While I agree that teachers unions are out of control, I don't think it is teachers that are the main reason for the declining of public education. You see many less parents involved in their children's education (even more so in poorer districts). Add to that the notion that kids can't be left behind and that kids with major issues have to be left in the room with 30 other kids taking 10-15% of the teachers time, and there is just not enough resources. Parent are often unwilling to admit that their kid may be the issue, or need extra help.

RE: We hardly knew ye
By FITCamaro on 10/13/2012 2:26:42 PM , Rating: 1
I think you forget who you're talking to. I pay plenty of my income in other taxes to.

I just don't mind LEGITIMATE taxes. Yes there are other taxes too.

The way our country should work is that we should pay not much for the legitimate functions of the federal government, more than we currently do to our state governments for things we actually approve of, and some to local and state through property and sales taxes.

RE: We hardly knew ye
By KFZ on 10/13/2012 12:47:35 PM , Rating: 2
There is nothing ironic about that correlation of people because you clearly removed it from your rear cavity. If you actually listen to the complaints about Best Buy and other B&M stores vs. online retailers, the #1 reason to shop online is savings, but it comes in many forms: gas, vehicle use, stress and the most invaluable *time*. Time better spent or absolutely needed elsewhere.

I've never heard anyone boycott B&M because of sales tax. In fact, many online retailers do it. Here's my complaint about B&M: I could've spent $50USD on data cables at my local retailers. I cursed under my breath, went home and logged onto Newegg and my shopping cart looked like a movie ticket stub.

But let's get back to how inane your "irony" is. There is absolutely no connection between hardworking citizens complaining of wasteful spending and malicious politics that's ruined education and the total racket that is road construction, which is about perpetuating contract work rather than having a road that could last longer than a goldfish without needing repairs--to the inconvenient, dirty, annoying and downright waste of time that can be most B&M experiences.

You don't have to trust me on this one, the vast majority of people will pay the same tax rate online as they do in-person to avoid the burden of going out. Gas is well over $4 here, and many people, such as parents and students, can't just drop everything to spend 2 hours looking in their area for a new winter coat. Get real.

And for that matter, think of the times you have gone the distance to a store only to find out their selection is garbage. Think I'm going to buy myself a (non-Apple) MP3 player from Target? You could cover their selection with a refrigerator!

I could go on, but now if you'll excuse me I might go tweak this custom PC I've designed for a girl on Newegg from my chair, that would take me all day with an hour of driving to figure out isn't worth the whopping store premium at the nearest Fry's.

RE: We hardly knew ye
By FITCamaro on 10/13/12, Rating: 0
RE: We hardly knew ye
By Dr of crap on 10/15/2012 8:37:27 AM , Rating: 2
But one thing -
The time saved is then spent watching TV, cable or satellite which they also can't afford. AND not playing with or interacting with their kids which then makes them hard to handle in schools, then needing MORE teachers / helpers, then needing more tax money.... It's all a big circle.

RE: We hardly knew ye
By Shadowmaster625 on 10/15/2012 8:27:40 AM , Rating: 2
The condition of our roads has very little to do with how much money people spend online. It has a great deal more to do with the fact that something as simple as painting a road stripe requires 3 outrageously high union wages, with benefits.

RE: We hardly knew ye
By Netscorer on 10/15/2012 1:38:22 PM , Rating: 2
I don't buy your argument that shopping at large chain stores helps local economy. Not for a second. Your primary support for local economy comes from property taxes. Sales taxes are distributed on a state level and it is not a guarantee that they will all end up where the point of sell originated.
I have zero sympathy for large chain stores, like Wal Mart, Best Buy, Barnes&Nobles, Sears, Target, etc. They destroyed local economies by pushing small mom&pop shops out of business and are known for very hard negotiation tricks with local jurisdictions, allowing them to bypass most of the local taxes. So the only effect they have on local economy are those low wage jobs that they provide and this still does not cover all jobs lost when small businesses had to close their doors once the big chain moves in on their territory.

RE: We hardly knew ye
By djdjohnson on 10/14/2012 2:26:59 PM , Rating: 2
Since when are the Radio Shacks gone? We have three in my city within 4 miles. Still open.

RE: We hardly knew ye
By spamreader1 on 10/15/2012 11:07:29 AM , Rating: 2
Strange, there 3 radio shacks in my area and I'm in the boonies.

By kilkennycat on 10/13/2012 12:24:54 AM , Rating: 2
Between pre-orders that fail to ship on the release date and orders accepted for items where BB "discovers (much) later" that they are out of stock.... best of luck with Worst Buy.

Here is just one example:-

I have had Amazon Prime for the last 3 years and have now have executed over 100 orders on Prime. Nary a delivery failure and only a couple that were 1-2 days late due to weather conditions elsewhere in the country. Of course, I still use BB occasionally to "window shop" :-) :-)

By GulWestfale on 10/13/2012 12:39:51 AM , Rating: 3
best buy here in canada has high prices (advertising he lowest of course, but even the computer shop literally across teh street beats them), horrible staff that know nothing about what they sell (reading back the description o the box back to you instead of actually telling you what something does), and really lousy service. there are also rumours that the PCs they sell are second-rate (with higher rates of stuck pixels in laptops than the AAA quality you get elsewhere) because they save money that way.

and we all know about how they advertise one price online and then have another price in-store...

yep, i window-shop there from time to time, and when i find something i like, i leave best buy and buy somewhere else.

By Samus on 10/13/2012 5:55:36 AM , Rating: 2
My last three experiences at Best Buy will definately mark the last time I ever do business with them.

3) Online order to store WASN'T ready in store (not in stock) when it said it was on my pickup confirmation.

2) Online order for delivery was canceled due to low inventory, even though my card was charged and not reversed for a week after cancelation.

1) Credit cards were opened in my name using my identity just days after having my credit processed at Best Buy to purchase a cell phone. It was a legal and financial disaster to have my identity fixed. My credit protection through my bank still hasn't bothered persuing who did this, when the evidence points straight to the employee who conveniently no longer works at that location.

Keep #1 in mind the next time you shop there. I understand it's difficult to control who you hire as an employee, but only senior employees should handle sensitive identity information, not someone who "didn't even work here for a month" as I was told by another employee in regards to the one that stole a TON of peoples identities, then quit.

By FITCamaro on 10/13/2012 10:44:05 AM , Rating: 2
Credit cards were opened in my name using my identity just days after having my credit processed at Best Buy to purchase a cell phone. It was a legal and financial disaster to have my identity fixed. My credit protection through my bank still hasn't bothered persuing who did this, when the evidence points straight to the employee who conveniently no longer works at that location.

You can't really blame that on Best Buy. That could easily happen with a waiter at a restaurant, someone at a clothing store in the mall, or any number of other places.

By vol7ron on 10/13/2012 11:39:41 AM , Rating: 2
That could easily happen with a waiter at a restaurant, someone at a clothing store in the mall, or any number of other places.

Right. Hasn't he been to Vegas!?

By Cheesew1z69 on 10/13/2012 1:17:10 PM , Rating: 2
Because you have this "evidence"?

By Samus on 10/13/2012 7:30:19 PM , Rating: 1
The only place I'd had my credit run in over a year was at this best buy location to switch to t-mobile in 2010, and 2 weeks later, I received numerous calls from my bank and american express with concerns about unusual activity with my spending habits.

Just sayin...waiters at restaurants and clubs in vegas don't have access to your CREDIT. There's a difference between them having your credit CARD and your identity (social security number, DOB, full address, employment records, etc)

Best Buy shouldn't have employees on payroll for not even 30 days handling this kind of information. I've had jobs before where senior management had to be involved when I was to access sensitive data. I've even had to sign NDA's because my employement wasn't long enough, and that was a year on the job.

These types of corporate policies (aka lapse in judgement policies) are what is driving BB into the ground.

By retrospooty on 10/13/2012 11:28:41 AM , Rating: 2
If its online, defintely pass, but if its an in-store item and BB wants to match Amazons price, how can that be bad. Sometimes you just gotta have it now. If the price is equal and you can walk off with it now i'd do it every time.

Now if I could only walk through a BB store without 9 different losers asking if they can help me I'll be happy. If I need help I will ask you, you blithering ass!!!

By mcnabney on 10/15/2012 10:12:37 AM , Rating: 3
This a meaningless gesture though.

Best Buy get's their own SKUs. While the Samsung TV that Amazon and Best Buy are both selling is identical hardware - they are assigned different model numbers to prevent price matching.

For example - both Amazon and Best Buy sell a specific Samsung 46" HDTV. The SKU at Amazon is UN46EH6000 while Best Buy uses UN46EH6000FXZA. They will not allow price matching because they are 'different models' even though they are identical and only given a different name to distinguish between retailers.

Amazon price is $744.12.
Best Buy won't show you the price unless you add it to your cart and log in/create an account. Yes, I have to give my name, address..... to just see the price at Best Buy. And they wonder why they fail at business. If I was actually shopping, I would have gone right back to Amazon and bought it there.

By retrospooty on 10/15/2012 12:41:38 PM , Rating: 2
I guess so... But I wasnt really thinking about high end items like large TV's just normal electronics. For example, Video cards come out, lets say a fairly high end one that MSRP's for $400. BB and most etailers have it for about that price... 6 months later at Amazon and other etailers its now $200, but at BB and many brick and mortars its still the MSRP. If they can prive match that when I go to buy and I can take it home today its a win, they have my business.

Video cards are an extreme example , but most stuff doesnt drop so fast , but still cheaper on the web, so if you can match the price and take it home you cant lose.

By Reclaimer77 on 10/13/2012 11:44:41 AM , Rating: 1
Hey they are trying at least! I'm getting sick of all this bitching about how "unfair" Amazon and e-retailers are and how tough brick and mortar stores have it. Just stfu and compete.

By danjw1 on 10/13/2012 11:49:33 AM , Rating: 2
I agree, why do people go to these stores? I have been with amazon prime since launch, and I haven't ever looked back. Plus, I get free streamed movies and TV shows! Brick and mortar is a dying business model.

Its a good start...
By V-Money on 10/13/2012 1:45:58 AM , Rating: 2
...but the reason I don't shop at Best Buy is because I hate their customer service. They can never answer questions that I ask correctly, they are always trying to tell me what I should buy instead of what I ask for, and they are always trying to shove that damn buyers protection down my throat. I much prefer just going online to Amazon, buying exactly what I want, and get it 2 days later free shipping, 4 if I want it next day. F*** Best Buy. Just my 2 cents.

RE: Its a good start...
By DiscoWade on 10/13/2012 7:33:38 AM , Rating: 2
I would be willing to pay slightly more if the customer service was good. The answer to the store's financial woes is to, not compete on price, but make shopping there a pleasant experience. Unfortunately, by the time a business gets as big as Best Buy it is run by people who degrees but no real world business experience. My local Best Buy, one that had to go, had the best customer service of any Best Buy I've been in. To this day, I'm convinced it was shut down because the store didn't sell enough "black tie plans". You buy a computer, they would ask once and only once if you wanted the extended warranty. A Best Buy 30 minutes away, a store I've walked into and been the only customer in the store, was not a pleasant experience. The store with less customers and terrible customer support stayed open; my local one that was pretty busy and had non-pushy employees closed.

The problem is the management. You can't fix it until you get management who understands what customer support is.

RE: Its a good start...
By FITCamaro on 10/13/2012 10:50:42 AM , Rating: 2
Yeah when I worked there in high school and college, I was one who only wanted to sell the customer what they wanted. Sure I'd ask if they wanted the protection plans (granted back then they could actually be worth the money depending on the product) or a battery backup (worked in PC department and in Florida it was a worthwhile investment given all the lightning). But only once. If they said no, I'd move them on and go help the next person.

I was far from the best salesman in the department because I actually knew what I was talking about so I'd actually answer questions about products rather than just push sales. Other guys who sold more wouldn't tell people the difference between AMD and Intel chips (big differences back then at the start of the P4 days) and SD, DDR, and Rambus memory. It was all sales for them.

"Which is the best one?"

"That one" (while pointing at the more expensive one)

RE: Its a good start...
By xti on 10/13/2012 11:14:50 AM , Rating: 2
Amazon, in comparison..has no one to tell you anything. So you are on your own for questions.

RE: Its a good start...
By V-Money on 10/13/2012 11:29:56 AM , Rating: 2
Amazon, in comparison..has no one to tell you anything. So you are on your own for questions. here me out on can do a quick Google search (or Bing if you prefer) and find out everything that you need. If I shop online I have a treasure trove of information.

I sometimes like to go into a store though so that I can actually see and feel the items before buying them, and that is when it is nice to have decent customer service. I am not asking for everyone to know everything, but don't try to B.S. me and push me to buy more expensive worse products that I don't need or want.

RE: Its a good start...
By jimbojimbo on 10/13/2012 12:30:18 PM , Rating: 2
Did you know people write reviews? Many of the reviews are very well written and thorough by people that actually own the item. Go to Best Buy and all they can usually tell you is what they've read on the box or learned from a video they saw months ago. You only get their take on it as well. Shop online and if you don't think the reviews help just open another tab and Google for reviews.
Is that hard? If so, yeah, go to Best Buy and buy what they tell you.

RE: The only reason I have to buy tech in person....
By Basilisk on 10/13/2012 12:06:30 PM , Rating: 2
There's something about your situation or the institution you're kept in that you haven't explained. I've received around a dozen Li-Ion batteries for keyboards, cameras, cellphones and laptops. The smallest ones were delivered USPS -- whether legally or not I can't say -- and some were sent by other carriers. I can assure you many were from HongKong or other Asian sources as they seem to own the battery biz'.

RE: The only reason I have to buy tech in person....
By JSwaid on 10/13/2012 7:23:39 PM , Rating: 2
APO/FPO/DPO's (and Pouch) have a restriction on Li-Ion batteries. It is possible to use the global UPS/FedEx/DHL shipping method assuming they don't have their own restrictions on air shipments for Li-Ion. But it all depends on where that person is stationed/posted.

By inperfectdarkness on 10/14/2012 2:56:32 AM , Rating: 2
precisely. and for some people, there is no UPS/FED-EX/DHL option.

Amazon showrooms
By nafhan on 10/15/2012 10:30:30 AM , Rating: 2
I think Amazon's going to be forced into having a retail presence of some sort in the not to distant future.

My guess based on what I'd find attractive and useful: Amazon B&M will be something along the lines of a Radio Shack sized store with a couple employees and no inventory to speak of. It'd be a showroom where you could just check stuff out in a low pressure environment, maybe even place an order in the store - to be delivered the next day. Obviously, Amazon's products would be highlighted, and manufacturers could also bid/pay for placement in the stores as well, AND I'd imagine that these payments could cover quite a bit of the store's costs.

RE: Amazon showrooms
By Dr of crap on 10/15/2012 11:02:39 AM , Rating: 2
What you just mentioned - absolute crap.
Manufacturers would pay to have their stuff at the store - NO THANK YOU! That would mean only those with a lot of cash would be showed at the store!

RE: Amazon showrooms
By nafhan on 10/16/2012 12:57:43 PM , Rating: 2
Manufacturers would pay to have their stuff at the store
It would be exactly like the current physical and online retail experience in that respect. There's actually a bunch of good reasons for going with that model (and some good reasons against). "I think it would be crap" is not a good reason, though.

Good luck with that...
By batjohn on 10/13/2012 10:48:41 AM , Rating: 2
Best Buy might match their prices but I don't see them matching Amazon's customer service. I've experienced Best Buy both as an employee and a customer and can honestly say I hope the company goes under. I hate to say that because I hate the idea of people losing their jobs but I can't help it either.

RE: Good luck with that...
By FITCamaro on 10/13/12, Rating: 0
RE: Good luck with that...
By dark matter on 10/14/12, Rating: -1
RE: Good luck with that...
By Reclaimer77 on 10/14/2012 1:30:36 PM , Rating: 1
Actually thanks to Obamacare, it's going to get even worst. As thousands and thousands of full time positions are converted to part-time to avoid paying excessive benefits.

RE: Good luck with that...
By Solandri on 10/14/2012 2:46:26 PM , Rating: 3
While I disagree with him that the minimum wage is responsible for poor customer service, he's absolutely correct that it's silly to insist that minimum wage should be a living wage. Defining the minimum wage to be a living wage is equivalent to saying that any job you can get paid for doing must be something you can make a living doing.

Think about that. You've basically priced trivial and mundane jobs (like paying kids to shovel snow off your sidewalk or mow your lawn) out of existence. If you don't have any skills which you can make a living doing, like kids fresh out of high school with no job experience, there are no jobs for you.

The important thing to realize is that money is not just some arbitrary measure of value. It's a representation of productivity. For a person to be paid a living wage, they must generate sufficient productivity equivalent to that needed to live (i.e. grow food, make clothing and shelter and transportation for themselves). If you try to get around this by redefining the value of money so that the most simple and mundane job now counts as enough productivity to live on, that doesn't mean the simple job really generates that much productivity. You've created a mismatch between the real amount of productivity and the measured (in dollars) amount of productivity. Reality will simply correct this mismatch by either decreasing the value of money (inflation) so that your defined minimum wage is no longer a living wage, or just making such jobs disappear.

Best buy price matching sucks
By tayb on 10/14/2012 1:38:33 AM , Rating: 2
Good luck getting them to honor the price match. It will be a fight and you'll probably have to involve a manager. Corporate makes this policy but the individual stores will still be ranked and judged on their numbers as usual. "I see your gross margin is down from last December, why is that?"

Better than nothing I suppose.

RE: Best buy price matching sucks
By drlumen on 10/14/2012 11:55:46 AM , Rating: 3
Very likely.

Not to mention that on big ticket items, like TV's, they have manufacturers create model numbers that are exclusive to their stores. They can then use the excuse that since it is not the exact same model number they don't have to price match Amazon or Newegg or ... even though it is the same TV. They might price match on little things but I honestly think that, for the most, this is just a PR ruse.

Personally, I don't have that much issue with Best Buy. They are good when I want to get something right now or something that I think may need to be returned for some reason (like a defective TV).

Last ditch effort...
By Beenthere on 10/13/2012 9:38:47 AM , Rating: 2
...before Bad Buy shutters it's doors forever.

I feel for the employees who have and will lose their jobs as there is nothing to go to or look forward to. Many people have been unemployed for more then 2 years with no hope of getting a job. People have gone back to school for more education and training and still can not find a job.

In the U.S. things are economically a lot worst than many folks realise. That is part of the reason why a Bad retailer is unable to keep going. In good times there are enough sheeple to keep them going but not any more.

The U.S., UK and Asia are in deep crap economically.

RE: Last ditch effort...
By Dr of crap on 10/15/2012 8:49:27 AM , Rating: 2
Maybe, but why then is the BB by me SOO busy?
It's always busy, and at Xmas time it's even more so. Maybe around here we use them more? I'm not sure then reason. And then store just went through the remodel process. Not sure I really care about it or think there is any difference from what is was to what it is now.

By overlandpark4me on 10/13/2012 3:33:11 AM , Rating: 2
First off, someone actually needs to be answer a question coherently when you go in. BB is a dinosaur that will go the way of Sears and Kmart. Question that remains is who will vanish first.

More Likely Bad Buy...
By Beenthere on 10/13/2012 6:33:04 PM , Rating: 2 be going out of Biz. Jan. 1, 2013 and this is a Hail Mary to generate as much cash as possible.

By btc909 on 10/14/2012 1:54:15 AM , Rating: 2
Over the past two months Amazon has been jacking up it's prices, plus now you have taxes. I buy from elsewhere (B&H, Adorama, Abit) yeah it takes a good week to get here but it's cheaper.

Still going the wrong direction
By dgingerich on 10/14/2012 9:57:16 AM , Rating: 2
The biggest problem I have with Best Buy is them having things in stock. I go in, look for what I want, and it's not there 9 times out of 10. They need to fix that first and foremost.

The second problem is that the layout is confusing. I can appreciate having certain high value/ low profit departments in the back and the low value/ high profit sections up front. I get that. What I don't like is the way they've laid out their stores to be a maze of low priced garbage that I can't even find my way over to the computer department.

The last one is selection. There just isn't the selection there used to be back when I used to work there. The last one I went to, near Park Meadows shopping center in Colorado, had half a dozen laptops, not counting the Macs, and none of them were worth anything. They were all using Intel integrated graphics. They had all of two external hard drives, at 500GB and 640GB, neither USB 3.0. Everything was out of date, low powered, slow, general consumer garbage. Perfect for the idiot masses, but noting of substance. In the movie department, they had reduced it to 3 aisles. It was actually smaller than Target's movie department. Their music department was down to one aisle. That really confused me. Their music and movie department was more than half the store when I worked there. Now it's down to a footnote.

Until they fix these things, I won't be shopping there again.

By djdjohnson on 10/14/2012 2:25:41 PM , Rating: 2
More than 60% of the time I leave Best Buy empty handed not because of the price of the product, but because they don't carry what I went in the store to buy . They've filled up the isles with garbage tech products, with products of real quality being almost nonexistent. That's a great way to ostracize one of their target demographics.

After someone who is a tech enthusiast visits the store more than a few times only to find that the store doesn't carry what they want, good luck getting them to come back.

Best Buy's best bet
By tviceman on 10/14/2012 4:52:34 PM , Rating: 2
Best Buy needs to turn into an online-only electronics and digital company. They need to shut down the majority of their big box stores, and convert the remaining ones to distribution centers. They have enough stores across the country that they'll be able to offer same day and 1 day shipping more effectively (or cheaper) than Amazon.

Insofar as the remaining converted stores to distribution centers, they could also act as showroom floors where people can go and order something, but the order *must* be delivered.

By GatoRat on 10/14/2012 5:40:23 PM , Rating: 2
I find it hilarious that people clamoring for low prices simply assume Amazon has them. I recently bought two things through Amazon for exactly the same price I could have gotten them locally, but I wanted free shipping on a third item, which I couldn't even get locally.

Best Buy is like my closest grocery store; higher everyday prices and a weird selection, but they have fantastic, sometimes simply unbelievable, sale prices.

Best Buy says Bye Bye
By pixelslave on 10/14/2012 7:08:35 PM , Rating: 2
This is probably the beginning of the end of Best Buy. There's simply no way it can compete with Amazon in price -- the operating cost for Amazon to sell a product is a lot lower than Best Buy.

Matching online prices..
By Jalek on 10/14/2012 8:19:20 PM , Rating: 2

Does this mean they'll match their own? The last I knew, they would refuse to honor prices.

Good Luck
By bsd228 on 10/15/2012 2:13:47 PM , Rating: 2
It's mid October and BB wants to compete with Amazon on a feature (convenient shipping) that made Amazon the success that it is? That's not how it works out, and we're already talking about a fairly disfunctional offshoot. At best, this Xmas would be a learning experience.

Good point raised by people on the SKU gaming, thus allowing them to not need to price match against anyone. They aren't the only ones doing that (see mattress vendors), it's a goldie oldie.

"I modded down, down, down, and the flames went higher." -- Sven Olsen
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