When it comes to electronic items, most of us are simply used to
being charged restocking fees if items are opened and then returned
to the store. After all, retailers can't sell an item for full price
once it's returned in an open/used state, so they often make the
customer eat some of the cost with a restocking fee.
However, Best Buy has announced that it will be doing away with
restocking fees an in effort to boost its image and make customers
more likely to shop at its stores. The company posted
the following notice on its website:
Best Buy continually listens to our
customers, and they told us they want to give confidently this
holiday season and every other day of the year — and with that
comes easier returns. Effective Saturday, December 18, Best Buy is
improving its return policy by removing restocking fees for all
products except special orders. Customers can visit BestBuy.com for
further information.
The
Consumerist notes that the new policy applies to all items
including iPads, iPhones, notebook computers, and digital cameras. In
addition, a company email notes that customers who were charged a
restocking fee between November 17 and December 17 can come back
to a Best Buy store to get the fee refunded.
