Microsoft has issued
a statement about the report according to Paul Thurrott's
SuperSite for Windows. Interestingly, Microsoft does not deny
that the failure rate is that high. It also does not deny
claims that consoles frequently take a month or more to be
Microsoft stands behind the Xbox 360 as a superior
entertainment console with one of the best warranties in the
industry. We are constantly improving the design, manufacture and
performance of the console through extensive testing of potential
sources of any problems. Xbox 360 is pleased to maintain the title of
'most played console' and the vast majority of Xbox 360 customers
have enjoyed a terrific gaming and entertainment experience since
their first day, and continue to, day in and day out.
Microsoft's response boils down to two things.
First, Microsoft argues that as its
warranty covers many basic repairs, their console's quality
problems aren't as a big an issue. Secondly, the statement
references the numerous design improvements that Microsoft has rolled
out since the console's introduction, including the Falcon
platform, which included a 65 nm die shrink for the CPU, greatly
reducing failure rates.
Fans of the Xbox 360 point to Microsoft's lower price than rival
Sony as a key selling point. They also point out that the console's online network
leads the industry and that the console boasts the highest attach
rate (number of games bought per console) of the next generation
Detractors, however, point to the high failure rate and cases like one user who had eleven
consoles fail on him. Thanks to their vocal criticism, the
phrase RROD ("red ring of death") has entered gamers'
colloquial vocabulary (when the Xbox 360 fails, three red LEDs light
up, illuminating the ring-shaped power indicator red, hence the
Microsoft has reportedly spent over
$1B USD to repair defective consoles, since the system's launch
in November of 2005.