Microsoft has issued
a statement about the report according to Paul Thurrott's
SuperSite for Windows. Interestingly, Microsoft does not deny
that the failure rate is that high. It also does not deny
claims that consoles frequently take a month or more to be
Microsoft stands behind the Xbox 360 as a superior
entertainment console with one of the best warranties in the
industry. We are constantly improving the design, manufacture and
performance of the console through extensive testing of potential
sources of any problems. Xbox 360 is pleased to maintain the title of
'most played console' and the vast majority of Xbox 360 customers
have enjoyed a terrific gaming and entertainment experience since
their first day, and continue to, day in and day out.
Microsoft's response boils down to two things.
First, Microsoft argues that as its
warranty covers many basic repairs, their console's quality
problems aren't as a big an issue. Secondly, the statement
references the numerous design improvements that Microsoft has rolled
out since the console's introduction, including the Falcon
platform, which included a 65 nm die shrink for the CPU, greatly
reducing failure rates.
Fans of the Xbox 360 point to Microsoft's lower price than rival
Sony as a key selling point. They also point out that the console's online network
leads the industry and that the console boasts the highest attach
rate (number of games bought per console) of the next generation
Detractors, however, point to the high failure rate and cases like one user who had eleven
consoles fail on him. Thanks to their vocal criticism, the
phrase RROD ("red ring of death") has entered gamers'
colloquial vocabulary (when the Xbox 360 fails, three red LEDs light
up, illuminating the ring-shaped power indicator red, hence the
Microsoft has reportedly spent over
$1B USD to repair defective consoles, since the system's launch
in November of 2005.
quote: ...I don't really play games (besides with my women...
quote: P.S you cannot watch a BD on your laptop and come to the conclusion that it does not have any big time benefit over DVD. Heck BD is pointless for any screen size smaller than 32 inches. You want better quality on a small screen, move yourself a few feet back and let your eyes will do the work.
quote: besides with my women
quote: It's pretty simple, & I own all three this gen consoles, but the 360 is easily my favorite this gen. I own over 60 games for it, only bought the PS3 for it's exclusives. I have 2 360s, one launch model that was repaired in June 08, returned to me & no probs since & a 3/2008 HDMI model that has had no issues.
quote: no, already trying to get rid of baby moma.
quote: Do you want a roommate? I'll split the bills with ya...
quote: I don't understand how a product, that has such a high failure rate, seems to continue to succeed despite having so many issues.
quote: Kinda reminds me of certain Apple products.
quote: Microsoft cares more about number of game attachment per console since that is where the majority of the profits are.
quote: Jason Mick (Blog) - August 24, 2009 9:24 AM
quote: Jason Mick (Blog)
quote: No, they didn't deny the 54% failure rate but they did not confirm it either. In fact they didn't even address the 54% failure rate at all so how is that any sort of confirmation? Microsoft also did not deny that every XBox is shipped with a (formerly) live cat in the box. Does that now confirm that they are cruel to animals? This story is a bunch of overblown junk and so was the last one. Combine half failed xboxes plus half of those again and you end up with nearly 3/4 of all xboxes made need replaced. How then is their game division profitable? Look the RROD thing was very widespread but this 54% thing is innacurate and inflated due to unscientific polling. Take the journalistic high road guys.
quote: We are constantly improving the design, manufacture and performance of the console through extensive testing of potential sources of any problems
quote: through extensive testing of potential sources of any problems
quote: Microsoft argues, though, that it warranty makes failures only a minor inconvenience