Print 65 comment(s) - last by robinthakur.. on Jul 18 at 12:32 PM

Ralph de la Vega, CEO of AT&T's wireless unit, shows off the iPhone 3G to eager customers waiting outside the Atlanta AT&T store. Unfortunately a glitch left these customers and others unable to activate their phone.  (Source: Shawn Ramsey)
Apple's new dream gadget sees a less than stellar debut

The 3G iPhone launch seemed fated for success.  After months of anticipation, the day was upon loyal Apple fans.  As they camped in their Apple tents outside stores, visions of Steve Jobs delivering them rectangular shaped presents danced through their heads.  When they awoke crowds had formed, and their dreams were about to become reality.  Everything seemed perfect -- with naught a riot or robber in sight.

As the orderly lines began to shuffle into the Apple stores and get their new phones; that’s was when the problems began.  For all its savvy design work, and for all the months of engineering, Apple and its partner AT&T were wholly taken aback by a plethora of glitches that crippled the new phones.

Frederick Smalls, an insurance broker in Whitman, Massachusetts was among the loyal fans, turned angry critics.  After trying to get his new 3G iPhone to work for two hours with no success, he remarked, "It's such grief and aggravation."

As customers bought the new phone, which comes equipped with a higher-speed data connection and a GPS chip, they discovered alarmingly that they could not activate their phones.  The culprit according to an AT&T spokesman was a glitch in Apple's iTunes servers that made it so the phones could not be fully activated in store.

Managers told customers patiently to take the phones home and complete the activation process.  However, customers found to their dismay that at home Apple's servers were equally unresponsive.

The problem, which some are dubbing "the great iMess", even left owners of the older model of iPhones without service.  The old iPhones received a firmware update, which required reactivation.  They were similarly unable to reach the servers.

With the phones crippled for hours, only emergency calls could be made.  Freelance photographer Giovanni Cipriano, who updated his first-gen iPhone, was not happy.  He stated, "It's a mess."

The original iPhone launched with at-home activation only.  With the new iPhone, subsidization by carriers caused AT&T to want to activate in store. 

The problems closely followed glitches with Apple's MobileMe service, which launched Thursday.  The MobileMe service, which synchronizes a user's personal data across devices -- including the iPhone -- would not allow many users to log on.

From there it was all downhill for Apple.  Alex Cavallo was among those waiting in New York.  He remains an Apple fan, but admits that it was an unpleasant experience as he had to use another phone.  After being used to the iPhone, he describes his use of the standard phone as "uncomfortable".

With its attractive line of products, including the iPhone, iPod, and MacBook Air, it certainly has an attractive brand image.  As Nick Epperson, a 24-year-old graduate student, who camped out for the iPhone 3G stated, "Chicks dig the iPhone".

Comments     Threshold

This article is over a month old, voting and posting comments is disabled

Wait a minute
By borismkv on 7/13/2008 1:41:15 PM , Rating: 5
I thought Apple stuff "Just Works"

RE: Wait a minute
By jonmcc33 on 7/13/2008 2:57:58 PM , Rating: 4
That's what they like to mislead the public into thinking.

Jason Mick will love this one. It's on which reaches a lot more people than his DT blogs do.

Glitches hamper iPhone launch

- Software problems prevent the phones from being fully activated in-store
- Buyers told to go home and activate phones via their own computers
- However, iTunes servers were hard to reach from home, leaving phones unusable

Jason Mick, are you sure you still want to be Apple's cheerleader after this?

RE: Wait a minute
By jonmcc33 on 7/13/2008 2:59:01 PM , Rating: 4
Another update on Jason Mick's iPhone 3G, this time from AnandTech itself!

The battery life is expressed in minutes and the results are expectedly not very good...

What a shame, Apple releases yet another poor product.

RE: Wait a minute
By hellokeith on 7/13/2008 4:22:23 PM , Rating: 2
Wow, jonmcc33 really touched a nerve with apple fanbois, getting rated down that quickly. The fanbois should take a look at his link though, because it is a credible test.

RE: Wait a minute
By jonmcc33 on 7/13/08, Rating: 0
RE: Wait a minute
By Parhel on 7/14/2008 10:42:58 AM , Rating: 2
Does anyone else ever notice that Jason Mick doesn't even reply in his blogs? I guess he never has any defense. He just posts Apple fanatic rhetoric and leaves others to battle it out.

Did you read the article? It's hardly "Apple fanatic rhetoric."

RE: Wait a minute
By gabacus on 7/14/08, Rating: 0
RE: Wait a minute
By 3kliksphilip on 7/14/2008 2:40:06 AM , Rating: 2
you were just looking for a phrase you could quote to put down apple.

If you read the link it's 1 page long and dedicated to Apple's battery life. I think it sums it up pretty well.

RE: Wait a minute
By gabacus on 7/14/2008 3:29:14 AM , Rating: 2
i agree, it does sum things up pretty well.

RE: Wait a minute
By gabacus on 7/14/2008 9:05:55 PM , Rating: 1
can someone explain why this post got a poor rating?

did i say something wrong or did you just get confused?

RE: Wait a minute
By Ramshambo on 7/14/2008 8:56:38 AM , Rating: 5
The fact that they felt it was more important to make the thing smaller then put in a larger battery really gets me. Form over function.

RE: Wait a minute
By enlil242 on 7/14/2008 10:16:57 AM , Rating: 3
... And the fact they don't let you swap out the battery with a spare. That is the worst part. I have a 3g BlackJack II that has decent but still short battery life. However, I got a spare battery that I can plop in if I need some extra juice to get me through the day / weekend (If I have no immediate way to charge)

RE: Wait a minute
By omnicronx on 7/14/2008 11:55:29 AM , Rating: 2
All I can say here is WOW, thats boarderline pathetic, I get more surf time on my old windows mobile phone.

RE: Wait a minute
By michael2k on 7/13/2008 5:35:54 PM , Rating: 1
Mine works fine. Updated yesterday, no glitches. Your point?

Seriously, what is your point? That Apple's stuff doesn't work?

Yet I've made calls, downloaded apps, searched online, etc.

Problems exist; that cannot be disputed. That Apple solves them, that is the real issue. If they didn't fix the problems, then we would be upset.

RE: Wait a minute
By chick0n on 7/13/08, Rating: -1
RE: Wait a minute
By gabacus on 7/13/08, Rating: -1
RE: Wait a minute
By artemicion on 7/13/2008 10:01:58 PM , Rating: 5
Why must a person who complains about a crap job by Apple be per se branded a Windows fanboy? A crap launch is a crap launch. Apple and Microsoft have both been guilty of this.

RE: Wait a minute
By gabacus on 7/13/08, Rating: -1
RE: Wait a minute
By afkrotch on 7/14/2008 2:58:34 AM , Rating: 4
I've seen 2 (3 if you really think battery life is an issue when surfing on 3G). Apple bricking modded phones after an update. Then this activation issue.

I don't consider surfing on 3G as a big deal, since it's a problem on all smartphones. Probably all cellphones, if you start surfing the web on any phone that's capable. Whether it's 3G or not.

I won't say that Windows isn't without it's troubles, cause there's plenty. Doesn't mean Apple doesn't have it's troubles either. Leopard sure as hell had tons of problems when it released and it was on relatively new hardware. Vista on the other hand just ran like crap on old hardware. Kind of expected that one. Wouldn't expect Leopard to run too extremely great on a G4 with 256 meg of ram.

Vista's troubles were from non-Microsoft companies not making drivers or making crap drivers. That or users installing it on crappy old machines. Leopard on the other hand was built around specific sets of hardware that Apple went through, yet had tons of problems.

See it how you want, I'll see it how I want.

RE: Wait a minute
By gabacus on 7/14/2008 3:24:00 AM , Rating: 2
any platform has its troubles.. at the end of the day, its all about personal preference.

as for vista, i dont actually have a problem with it and your arguments are completely valid. the problem was the hardware, not the software. As with he iPhone launch, the vista launch was crap. i think artemicion said it best... a crap launch is a crap launch...

RE: Wait a minute
By afkrotch on 7/14/2008 3:34:54 AM , Rating: 2
Nowadays, everyone is plagued with crap launches. iPhone crap launch, Vista crap launch, 360 crap launch, PS3 crap launch (well lack of games), and tons of other crap.

I'm on Windows, simply cause, it has the games. Also work in IT, so no probs with my comp. It'd be the same if I were on OSX.

RE: Wait a minute
By robinthakur on 7/14/2008 6:54:36 AM , Rating: 1
I'd like to see the iPhones you speak of which were 'bricked' in all likelihood, they could be restored by iTunes. Its just the fact that they then needed reactivation. I've never managed to brick my iPhone in the sense that it was in a state which couldn't be recovered using iBricker etc. and I'm guessing most other people haven't either. At the end of the day if you choose to modify the phone to use it on your own network/jailbreak etc, you should be very aware that it won't be supported should you break it.

Amusingly the iPhone seems to stoke such invective in some of the Dailytech crowd, probably because currently its a zillion times better than any windows mobile device, and yes I speak from painful experience. I use and love Vista, Leopard, iPhone (white 16GB) and am not bothered what fanbois have to say on the matter because they are fundamentally pointless.

RE: Wait a minute
By kelmon on 7/14/2008 3:33:35 AM , Rating: 2
English isn't your first language, is it? It's hard to take seriously the rant of someone that you have to try and decode first.

Apple fanboys/girls always feel that they're superior, hahaha, eat it bitxh.

Yes, it's going to be tough feeling superior to that kind of incisive wit, but somehow I think we'll muddle through.

RE: Wait a minute
By robinthakur on 7/14/2008 7:20:09 AM , Rating: 2
I think he meant to say "Windows fan boys (they are ALWAYS male as a rule) always feel that they're inferior " and its harsh to correct his spellings as he's clearly just learning basic literacy.

Anyway, I personally feel there's more than a whiff of PR and spin going on here: "Whoah demand was so high we couldn't have predicted it etc" all this does is get more people talking and injects the notion of scarcity for a device manufactured in its millions. Along with the other story that the UK Oxford street branch of Apple needed police assistance to close the store, this smacks more of press hysteria than anything else. This will in no way impact the long term success of the iPhone and will probably serve to help it. The drones out there railing against it need to remember that they don't own shares in MS (I presume) and that at the end of the day you yourself are guilty of getting worked up...over a phone!

RE: Wait a minute
By kelmon on 7/14/2008 9:04:12 AM , Rating: 2
Oh yeah, no kidding. As the old adage goes, "there's no such thing as bad publicity", so even the mess that was Friday will probably have helped Apple. Restricting supply is a tricky business, if you want to do that, because if you restrict it too much then potential customers will get fed up and buy something else. A product that sells out quickly is good for business in numerous ways but Apple will need to be careful to ensure that stock continues to flow (unlike during the 2-month hiatus before the 3G iPhone was released).

RE: Wait a minute
By robinthakur on 7/16/2008 8:55:06 AM , Rating: 2
Agreed, I wasn't sure whether Apple's strategy in the 2 months prior to the 3G launch of starving the market of handsets was a sensible one. Maybe they just didn't want people saying "I bought this old iPhone last week and now its outdated already" etc or maybe another reason.

Restricting supply works in the console industry (see Nintendo) but all the Wii has to compete with is a console with reliability issues and a catalogue of limited depth and the clunking failure that is the PS3.

In the cellphone market competition is far more fierce. Vodafone in the UK found it difficult to give up trying to tell me about handset's that were "Just as good as the iPhone" until I told them that if they can't offer me an iPhone I'm simply cancelling the contract. So I did.

RE: Wait a minute
By omnicronx on 7/14/2008 11:50:30 AM , Rating: 3
Obviously his point is, that apples one of apples slogans is 'It Just Works', I can't say I have EVER heard of anything like this happening to any phone company or phone maker before, although they obvious do not follow the same business model.
Problems exist; that cannot be disputed. That Apple solves them, that is the real issue. If they didn't fix the problems, then we would be upset.
And this is all part of the problem, you think it is ok, as long as they fix it in two days that its ok, but if any other company did this, it could haved spelled the end of them. If Microsoft ever did something like this, we would still be hearing about it next year, probably accompanied by numerous DT articles ;)

RE: Wait a minute
By Pythias on 7/16/2008 2:29:04 PM , Rating: 2
I think jason should get some credit for posting this. There are those in the apple crowd who wouldnt and futhermore, would have written a pie-in-sky everything is okay with Iphone piece.

It could be worse...
By Lakku on 7/13/2008 1:24:44 PM , Rating: 5
"It's such grief and aggravation."

Well it could be worse... you could be without food, running water, electricity, surrounded by civil war and/or aids, oppressed completely by your government. Obviously not having your precious little iPhone for TWO HOURS, is the sign of misery and hell. Well I guess it could be, to stick up their ass apple loyalists.

RE: It could be worse...
By Weiser on 7/13/08, Rating: 0
RE: It could be worse...
By afkrotch on 7/14/2008 3:02:27 AM , Rating: 2
My cellphone sits in my pocket. I might get a phone call on it once a month. I only use it for short calls of "hey, wanna grab dinner somewhere? Let's meet at x time" that or "there's a guy shooting at me at x location, help me polizei."

RE: It could be worse...
By rudolphna on 7/13/2008 2:32:29 PM , Rating: 3
personally, i would give this a +6

RE: It could be worse...
By mixpix on 7/15/2008 2:19:36 AM , Rating: 2
I would as well! Bravo!

RE: It could be worse...
By tastyratz on 7/13/08, Rating: -1
RE: It could be worse...
By Lakku on 7/14/2008 12:35:01 AM , Rating: 2
You missed my point and somewhat sarcastic, overly dramatic tone here. I agree many actually 'need' A phone, but not an iPhone that bad. Refering back to food, you don't cry and claim you are grief stricken when you have to eat regular 'ol steak instead of Kobe or filet mignon do you? Either way, it's your fault if you are any of those professions you mentioned without a backup phone or something else, and if it's broken, you make do and work around the issue if possible. Or, you take a break maybe? I don't know, my point somewhere around here is that an excess/luxury item in any category shouldn't cause someone to make that bold a grief statement, capiche?

RE: It could be worse...
By tastyratz on 7/14/2008 1:31:20 PM , Rating: 1
Why is that? Does it have to be a $99 special to cause a headache?
The statement was after he spent 2 hours trying to activate the thing. Would you not feel grief or aggrevation after 2 hours of frustration?
Should he have told the press he was instead mildly upset? Maybe base it on a 1-10 scale on frustrating past life experiences?
I'm sure with something like that luxury or not after a few hours of grief I am going to be pissed off and feel frustrated, especially if I spent that kind of money on it.

RE: It could be worse...
By sgtdisturbed47 on 7/13/2008 4:37:30 PM , Rating: 5
Yeah it COULD be worse, like not having MMS support, no stereo A2DP bluetooth support, no removable battery, no removable memory, no native video recording, and no voice dialing.

Oh wait, it never had those capabilities. Darn. I guess I'm stuck with my Blackberry.

RE: It could be worse...
By robinthakur on 7/14/2008 7:09:20 AM , Rating: 2
surrounded by civil war and/or aids

Lol whilst you are right in general, I personally have been experiencing inconsolable grief and mourning after selling my last iPhone and having to crawl back to my Blackberry. I can only hope the distribution problems are solved soon so that my severed iLimb is replaced with a new shiny 16GB white model. It is somewhat exciting to see what its like, and frankly being without running water, surrounded by aids etc would be a small price to pay. As long as I had my iPhone I could always know where I am now because it has GPS :) i.e. "you are in a hell-hole"

By DeepBlue1975 on 7/13/2008 6:25:25 PM , Rating: 2
I Think they deserve it.

Who in his right mind would camp to buy a damn phone?
You are putting a lot of bucks on a cell phone and don't even wait till you read how it works and what problems it might have?

If you do such a show just to get a phone, you are showing that you're a cheap and easy to get public, with really low buying standards.
The kind of public that can be really easy to fool with, and whose money can be taken with no effort at all, aside from a brand name and some fashionable designs.

So, no right to complain for offering yourselves as cheap, desperate guinea pigs in the first place.

RE: Yeah...
By kelmon on 7/14/2008 3:19:45 AM , Rating: 2
The media needs to take responsibility for this because they hyped the phone up. The camping is just simple economics. The media generated a high level of demand and predicted insufficient supply. Given the demand the only way to really ensure that you got an iPhone was to queue and, in some circumstances, camp. Whether this is appropriate or not is up to the individual, but this sort of thing is hardly without precedence. And, let's be honest here, I honestly don't think you can call it just a "phone". I have a mobile phone (many years old) and it's safe to say that the iPhone is more of a portable computer than anything else, and that's mostly what I intend to use one for. However, I'll be buggered if I'm going to camp or queue for one so I'm not planning to buy one for a few months.

RE: Yeah...
By DeepBlue1975 on 7/14/2008 12:38:52 PM , Rating: 1
The iPhone is not the only smartphone in the world, and to my eyes, it isn't nearly close to be among the best. And certainly it's not the first, either. Just among the best looking and, certainly, the most hyped ever.

I've got a nokia n95-3 (skipped the first revision because of low memory problems and even lower battery life than mine) which has all the features an iPhone has, plus much better software availability, a real keyboard and a battery you can change for yourself, specially if you carry a 2nd one around. And as icing on the cake, a 5mp camera which is great for phone standards (saves me the need to carry my bulky camera around for casual shots, I save her for those moments when I know I wanna take the best possible picture).

But what do I know, I might be an extraterrestrial for not letting myself be driven by PR bullshitting and hypes, and for wanting to get the most out of my hard earned bucks.

Seriously, you can't blame the media if they don't need too much effort to manipulate lots of people who are willing to blindly spend a lot of money without even trying to know a bit more about what are they going to get than what some technologically illiterate news reporter extrapolates from a small piece of paper detailing the device's specs while on the other end of the table he can see how much Apple and network providers are paying for the publicity.

RE: Yeah...
By kelmon on 7/15/2008 7:00:59 AM , Rating: 3
Seriously, you can't blame the media if they don't need too much effort to manipulate lots of people ...

Yes, you can blame the media. Since when have you, or anyone else, seen so many articles on a single product? In the run-up to the release of the phone itself you simply can't move for articles and adverts. There might well be lots of other great smartphones out there, but as far as the media is concerned, and therefore what people read or see, there might as well only be the iPhone. And, at the end of the day, I bet Apple hasn't had to pay a penny/cent (delete as applicable) for the coverage. To be honest, you yourself are helping Apple by reading articles about their products. DailyTech aren't complete muppets. They can see that posting Apple stories gets loads of page hits, usually from people wanting to point out how rubbish the company or their products are, so they keep posting. The media are just giving you what you apparently want...

RE: Yeah...
By DeepBlue1975 on 7/15/2008 7:07:30 PM , Rating: 2
Media takes advantage of people that buy their crap.

I can see 109238490128349028940 great ads on a product, but if I don't objectively see it fit for me, I'm not gonna buy it.

Most people don't care to inform themselves and just take what the media gives them. That's not the media's fault. They just give people information... Information which, of course, serves their own interests.

But you're completely right about the latter: the goal of advertisement is just to make people talk about the ad's subject. If they say good things, great, if they don't, it's good anyway because they make themselves known anyway, and usually people that don't care about educating themselves on any subject, will blindly believe what the media tells them, while those who oppose, will have no power to convince them otherwise because "He said it on TV, then he must be right".

Media's blame is more about their unwillingness to really educate the masses because manipulating is easier and more profitable, but the reaction of those exposed to the media (like me or anyone else living in a typical society), is not media's fault, though it is there desired result.

It's like saying "I took that girl to bed because I'm such a good seducer" instead of "I took her to bed because she also wanted me". The fact that you tried to help the girl to make her decision, doesn't invalidate the fact that ultimately her free will took the final decision. :D

I just can make an exception: little children who have no experience and not enough education to know that information seen on the media can be biased. Specially children young enough that they didn't yet acquire an operative, abstract thought capability.

RE: Yeah...
By robinthakur on 7/18/2008 12:28:58 PM , Rating: 2
I've got a nokia n95-3 which has all the features an iPhone has

So it has a revolutionary, responsive, multi-touch screen interface does it and a built in app store with iPod functionality? N95 owning iPhone haters really annoy me because I used to own one of the devices myself and when I upgraded to an iPhone I never looked back. You're not fooling anyone apart from maybe yourself if you rate the clunking, ugly N95 against the iPhone. overloaded with 'features'? Yes. User-replaceable battery and better camera? Yes. Better Usability and better device? you must be joking.

The software and interface is what makes the iPhone revolutionary, not how many worthless obscure features they could cram on a spec-sheet. User replaceable battery didn't bother me because I sold my unlocked iPhone before the 3G launch for a massive profit and the battery never had a problem. If that were the case the SE p990 would have taken the world by storm and everyone would be buying Winmo HTC phones. As it is in reality you only see people who work in IT with WinMo phones because nobody else can figure out how to work them. And yes I also used to own an HTC phone (TYTN...shivers) This is my opinion.

If this had been anything else...
By Rodney McNaggerton on 7/13/2008 2:52:05 PM , Rating: 2
If this had been something like the Samsung Instinct from Sprint, people would be jumping ship, calling Sprint incapable and inadequate, and jump to another carrier. But because these people are so madly in love with a phone(see: idiot) those two hours seem worth it to them.

RE: If this had been anything else...
By RussianSensation on 7/13/2008 6:16:27 PM , Rating: 2
Right because 2 hours in your life are so important to you that the world is going to end if you don't have a cell phone. Today's society is a joke. People don't have any patience for anything anymore. They want everything done perfectly every single time as if they are kings. It's time to wake up and accept that things will not work out the way you want them to every time so deal with it.

Same thing with gas prices....they are nearly $10 a gallon in Europe. Americans just want to complain about everything, yet most of your problems are simply caused by your own inability to adapt quickly to the changing world, your insatiable drive for 'conspicuous consumption' and ignorance.

RE: If this had been anything else...
By Rodney McNaggerton on 7/13/2008 6:27:17 PM , Rating: 2
okay then, if you want to get into our subjective problems, then we'll get into it. However my opinion varies from yours so I suppose we won't agree on what America's "problems" are.

By Mortando on 7/14/2008 10:11:47 AM , Rating: 2
(psst... you accidentally said 'I')

By robinthakur on 7/18/2008 12:32:48 PM , Rating: 2
No if it were a Samsung phone, nobody would bat an eyelid, because the phone is boring and unintuitive...Yawn. Samsung phones were once the bane of my life (U600/U700) rubbish build quality, unresponsive touch controls, badly designed OS. Its not hard to see why the iPhone is doing well.

My 1st gen iPhone had no issues.
By ghost03 on 7/13/2008 1:30:31 PM , Rating: 3
I updated my non-3g iPhone that afternoon and had absolutely no issues with reactivation. Judging by the huge number of reviews of iPhone applications present right after the launch, I'm going to go ahead and assume that I was anything but the only one that got activated right away.

Not saying that there weren't activation issues as I don't doubt it, but this article makes it seem as though most had issues, which I don't think is the case.

RE: My 1st gen iPhone had no issues.
By dryloch on 7/13/2008 1:34:21 PM , Rating: 2
ATT has a long history of having these types of problems. When phone number portability first came out there were lots of people having problems porting numbers. When they looked at the problems closely they discovered that as long as you were not porting to or from ATT there were no problems. Verizon Sprint and even TMobile had no issues porting back and forth with each other.

RE: My 1st gen iPhone had no issues.
By akugami on 7/13/2008 3:57:58 PM , Rating: 2
I am an Apple supporter, though I haven't owned a Mac in about 10 years. Currently using Vista Ultimate. The thing is, this is NOT ATT's fault. This is a fault with Apple's activation servers. I couldn't tell you how severe it was but judging from what reports and news blurbs I've seen, it was down for about 2 hours or so.

By Eaglegrafix on 7/13/2008 6:52:30 PM , Rating: 2
You are right, the activation problems were not AT&T responsibility. But I started to wonder if the AT&T stores "sell-out" was a true sell out or a decision to halt sales until the snafu was worked out? After all I was promised there would be enough supply by AT&T and not only me but many others were too. Suddenly Monday, maybe there will be a supply that suddenly appears now that activation process is working fine.

By Weiser on 7/13/2008 1:08:38 PM , Rating: 2
After my experience this past Friday with my 1st gen phone being worthless the entire day I will wait a day or two to attempt to update my iPhone in the future.

If Apple is really trying to make this a business class device they need to find a way to prevent the possibility of your phone becoming temporarily useless during a software update.

Even if it is rolling back the update somehow in the case that a problem occurs. I don't think most business users could afford to be without their phone for 24 hours... I had enough trouble going without it for a day and I only use it for personal use.

I will still get a 3G, I'm just waiting till I don't have to wait in line. And this event has surely demonstrated a pitfall of having such a software dependent phone vs. your old school single task phone for which a reboot would fix any software related issue that may come up.

By kelmon on 7/14/2008 3:11:15 AM , Rating: 2
Yup, I think someone spectacularly messed up on Friday. Apple surely must know how many iPhones it already has out there, how many 3G iPhones it has ready to be sold, and how much load on their servers there would be if all of them try to activate around the same time. Some distribution of the attempted load times must be expected, particularly given the midnight launch events around the world, but this measurement would have provided a peak load estimation that they should have ensured they could cope with.

To be honest, the US activation problems are pretty trivial compared to the issues in the UK where people were unable to even buy a phone, let alone activate it, because of compatibility problems attempting to register with O2 via their Internet Explorer-only website. In the end the police had to be called in to help close the Regent Street Apple Store. How embarrassing is that?

Really bad planning.

I'm glad I'm waiting a bit before buying mine so they can knock the bugs out of the buying process.

Launch day was a mess, but I detect bias
By winterspan on 7/13/08, Rating: 0
RE: Launch day was a mess, but I detect bias
By INeedCache on 7/14/2008 3:00:57 AM , Rating: 2
Just a guess, but maybe DailyTech is merely trying to counter the Apple fanboy reviewers that Apple hand picks to send their products to for review. They can always count on a great review from some folks, regardless. Please do not say they aren't out there, as we all know they are.

By kelmon on 7/14/2008 3:27:58 AM , Rating: 2
It depends on who you are talking about. I have no idea who Ed Baig is, but both Walt Mossberg and David Pogue are respected tech reviewers who give a straight review. Are you suggesting that they are biased in favour of Apple, or do you refer to other people?

Mountain out of a molehill
By jimifive on 7/13/2008 4:36:26 PM , Rating: 2
Hey, it's over. Activation is working perfectly. But what about the product itself? The new iPhone, remember? It's all about that and not some temporary snafu brought on by its incredible popularity. If you don't have one, you can't imagine the delights you're missing out on.

RE: Mountain out of a molehill
By plinkplonk on 7/14/2008 6:38:25 AM , Rating: 2
give me a break, i don't have one and im having a great time, iphone is not the best thing in the world ever...maybe if u have some kind of dopamine disorder and get a buzz out of using ur fingers insted of buttons or get a buzz out of having ur stocks on your phone (OMGOMGOMGOMGOMGWTFBBQ!!!!) then you cream your pants for the iphone. I on the other hand have used an iphone, found it to be just a normal phone with some extra tack added and an apple logo. get over yourself, its a phone ffs!

From what I saw
By HrilL on 7/13/2008 1:48:51 PM , Rating: 2
So I got in line at one of the only 2 At&t stores in town at 6am to wait in line and 6 and a half hours later I offered the second to last 8GB iPhone they had left. The guy in front of my got the last 16GB. So I ordered a black 16GB. Only the first few people were able to leave with their phones activated like At&t had planned. After that people were told to go home to try to activate it. Since I would have had to have an active phone for the day I was fine with not getting a phone that day as I would have lost business if I had gotten one without it activated. Other people I talked to were not able to get their phones working for 8-20 hours in some cases.

People were also selling their spots to the highest offers. the most I heard someone getting was 350 but others got 300 and 200 respectively.

Our stores were lacking in stock Majorly as the closet apple store about 2 hours away had plenty for everyone at Launch. our stores only got 100 each with more shipments coming in the next day and next day again. At&t did not have a good distribution plan.

iMess for Pouncing
By 16nm on 7/13/2008 4:35:34 PM , Rating: 2
I wonder if Microsoft could use this iMess to their advantage. You know they would love a few hits below the belt for Apple's nasty anti-Vista ad campaign.

once again
By plinkplonk on 7/14/2008 6:34:04 AM , Rating: 2
why is it every time theres an article about something bad between either msoft or apple suddenly the flamethrowers come out. can we not discuss apple hardware without ever discussing windows and microsoft n vise versa?

By omnicronx on 7/14/2008 11:44:44 AM , Rating: 2
Yet after all these troubles, people will still be out in droves buying it.. Let's not kid outselves here, its always been form over factor with Apple products, why would the trend change now?

By Eaglegrafix on 7/13/2008 4:16:39 PM , Rating: 1
Unable to get to get in line early Friday, I went to the store about 3 p.m. and am one of those waiting for "fulfillment". This was an aggravation to me but now with the "iMess" in perspective I realize that the delay I am experiencing to get my new iPhone is proving to be a good thing.

All around, either Apple or AT&T marketing must not have been talking to production since two problems existed they did not expect. 1) the iTunes server problems 2) not enough product supply to meet product demand. Not only the the stores in my small town run out, so did the stores all over Dallas, Texas, according to a blog on the Dallas Morning News. I expect this unreported problem is simply overshadowed by the tech problems. But if the activation problems did not exist, I imagine the supply problems would be the stick I'd be using to beat up AT&T or Apple or both. That is simply bad contingency planning and unexpected from a couple of companies that should know better and plan better.

By the time I receive mine, iMess will be iBliss once again iSuppose. Like a previous comment, it is not a iPhone problem it is a problem of poor planning.

"If you look at the last five years, if you look at what major innovations have occurred in computing technology, every single one of them came from AMD. Not a single innovation came from Intel." -- AMD CEO Hector Ruiz in 2007

Latest Headlines
Inspiron Laptops & 2-in-1 PCs
September 25, 2016, 9:00 AM
The Samsung Galaxy S7
September 14, 2016, 6:00 AM
Apple Watch 2 – Coming September 7th
September 3, 2016, 6:30 AM
Apple says “See you on the 7th.”
September 1, 2016, 6:30 AM

Most Popular ArticlesSmartphone Screen Protectors – What To Look For
September 21, 2016, 9:33 AM
UN Meeting to Tackle Antimicrobial Resistance
September 21, 2016, 9:52 AM
Walmart may get "Robot Shopping Carts?"
September 17, 2016, 6:01 AM
5 Cases for iPhone 7 and 7 iPhone Plus
September 18, 2016, 10:08 AM
Update: Problem-Free Galaxy Note7s CPSC Approved
September 22, 2016, 5:30 AM

Copyright 2016 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki